The Nigerian Communications Commission (NCC) quest for consumer satisfaction has continued to gain momentum.
This time, it took the message to Uselu Market, Egor LGA in Edo State in celebration of National customer service week.
National Customer Service Week is celebrated annually during the first full week in October when customer-oriented organizations and institutions around the world recognize the importance of customer service excellence to their organizations.
The Lagos Zonal Office of the Nigerian Communications Commission gave further expression to NCC’s consumer-centric stance when it held the 6th Edition of the Zonal Office-driven Consumer Conversation programme at Uselu Market and Egor Local Government Area Headquarters Edo State.
Professor Umar Garba Danbatta, the executive vice chairman/CEO NCC represented by Kenneth Uzoekwe, Zonal Controller Lagos Office, told the participants that the Commission’s declaration of the Year 2017 as the year of Nigerian Telecom Consumer speaks of the primacy the commission have on consumers as well as its commitment to meet consumer expectation.
The EVC said “the Consumer has the right to be informed and protected.”
The event which was very interactive focused on the Do-Not-Disturb (DND) 2442 Short Code dedicated for the Consumers by NCC to have FULL control over unsolicited messages; the 622 Toll Free Number provided by the Commission to enable consumers to report any unresolved issues earlier reported to their Service Providers; and the NCC strategic approach to enhance QoS; and finally the effect of EMF radiation from Base Transceiver Stations (BTS).
Of which, Uzoekwe, an engineer, said consumers should worry less about because EMF radiation from BTS is insignicant and not harmful to humans.
The event was conducted in Pidgin English Language to ensure that all participants understood the message, had in attendance ‘market women’, NYSC interns, civil servants and other stakeholders.
Five (5) participants won prizes after they were able to explain the four (4) Conversation Drivers to the audience.
The explanations were done in English, Pidgin and in Local dialect.
The Commission’s representatives and officials from the service providers responded to the issues raised by the consumers and other stakeholders.