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NEPs Can Become Digital Infrastructure Natives- Gartner

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Network equipment providers (NEPs) can remain competitive in a rapidly changing environment, said Martina Kurth, research director at Gartner, while discussing how this can be achieved.

Writing on why NEPs should change their business model, Kurth believes that the network infrastructure market is undergoing a rapid shift.

“Traditional telecom equipment providers, he wrote, “must reinvent themselves to remain relevant in an increasingly digital world. Simply selling routers, towers and boxes will not be enough to survive as margins on hardware become increasingly slim. NEPs have to find new ways to leverage their core assets, while simultaneously acquiring new technology skills to align with the new digital economy technology”.

The Research Director at Gartner continued, “The world’s largest wireless equipment provider, Ericsson, is an example of the need for change. It has been through major turmoil recently, struggling with precisely this shift.

Hans Vestberg stepped down as CEO in July 2016, after the company suffered several consecutive quarters of declining growth. The recent merger of Nokia and Alcatel-Lucent, along with Huawei’s aggressive stance in the market, has put enormous pressure on Ericsson, but this also underlines the big efforts all major companies are making to align themselves with the new realities of this market.

Where can network equipment manufacturers find growth in the new digital marketplace?

“Communication service providers (CSPs) are inclined to use a single strategic technology supplier for a combined software and services offering. Infrastructure technology suppliers will be expected to cover the entire end-to-end stack across virtualized network infrastructures, IT software and cloud data center capabilities. This is a big opportunity for those suppliers that can deliver on this need, and a threat to those who can’t.

“However, NEPs must provide more than new software-driven technology architectures — the big challenge is to operationalize and monetize new cloud-based technologies, like software-defined networks and network function virtualization.

“Capabilities that center on software-driven and cloud-based telecom operations will be critical. Eventually, CSPs will expect their suppliers to provide viable end-to-end solutions to capitalize on the market potential that future technologies such as 5G, machine-to-machine, the Internet of Things, cloud and multimedia hold. New digital standards, such as Narrowband IoT, will need new digital operational and support system orchestration capabilities, such as partner management, onboarding and settlement, charging, policy and analytics.

What will a leading NEP look like in the future?
“NEPs must redesign their business to address larger digital transformations. This will require a total transformation of vertical operations support system (OSS)/business support system (BSS) stacks to fully automated, horizontal execution environments. Vendors also need to assist with the design of new operating models, the introduction of DevOps, and the associated organizational and operational network and IT alignment. Development tools and guidance on operational and organizational processes must be part of the solution to facilitate any changes required to a company’s culture and mindset.

“As telecom operators change the way they create, manage and deliver digital services, big changes will also be required in the DNA of technology providers as they must facilitate the shift toward digital infrastructure. The good news for market-incumbent infrastructure providers is that their legacy network and OSS capabilities will be critical. We will mostly see hybrid CSP architectures for some time, before CSPs transition to fully virtualized infrastructures over the next decade. Established players will need to gain credibility in the emerging digital areas by beefing up capabilities in the cloud, data center and enterprise domains.

“There is a huge market opportunity in enabling CSPs’ architectural integration and ensuring interoperability across an end-to-end digital infrastructure.

“However, NEPs must evolve into facilitators that help overcome the challenges between business strategy, technology and operational planning for CSPs. For most providers, this means making the cultural shift to new digital development and operations paradigms. This will require them getting the attention of prospects well beyond traditional CSP constituents, as CIOs and CMOs take a key role in the new digital service delivery models”.

 

 


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E-Business

Study Reveals 83% of Employees Stay Connected to Work During Time Off, Fuelling Digital Anxiety

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A new Kaspersky survey undertaken in the Middle East, Turkiye and Africa (META) region reveals that digital anxiety is becoming a defining feature of modern work culture, as employees don’t disconnect even during their free time and vacations.

According to the findings, 83% of respondents keep an eye on work tasks outside working hours. An overwhelming 85% reply to all work-related messages in instant messaging apps, while the same share (85%) check work emails during their time off – and 81% admit they are responding to work emails while on vacation or in their personal time.

The pressure to remain constantly available is contributing to heightened stress levels in the workplace. Other sources of stress include work issues, for example, 43% experience anxiety after accidentally sending a random message to a work chat.

Interestingly, not all digital mishaps are perceived equally: 40% report that they take it calmly when they send an unfinished email, proving that some mistakes are considered less damaging than others.

Blurred boundaries between professional and personal life, combined with instant communication tools, are intensifying feelings of constant monitoring and fear of making digital errors.

More than a third (36%) of respondents say they feel extremely uncomfortable or even scared if their boss notices them scrolling through social media at work instead of working. The “always-on” culture may undermine employee well-being, increase burnout risks, and reduce overall productivity in the long term.

“Digital anxiety doesn’t just affect employee well-being – it can also increase cybersecurity risks for organisations. When people feel constant pressure to respond immediately to messages and emails, they are more likely to act impulsively, without carefully verifying links, attachments, or sender identities.

This urgency can make employees more vulnerable to phishing, and other scams using social engineering techniques,” comments Brandon Muller, Technical Expert at Kaspersky.

Kaspersky recommends employees to follow the below tips to avoid digital anxiety and associated cyber risks:

  • Slow down before clicking or replying. Digital anxiety can trigger automatic reactions. A short pause to check sender details, URLs, or attachments can prevent security breaches.
  • Treat urgency as a red flag. Cybercriminals often exploit pressure and fear. Always verify unexpected or urgent requests before responding.
  • Avoid handling sensitive information on unsecured networks. Public Wi-Fi, often used when working outside regular hours, increases exposure to cyber threats. Mobile network and VPN should be applied in such cases.
  • Use technologies that will help reduce risks. For example, Kaspersky Premium offers AI-powered anti-phishing features designed to help warn of potential threats.

Businesses can reduce cybersecurity risks related to employees’ digital anxiety by providing regular cybersecurity training that helps staff recognise threats and respond correctly even under stress.

At the same time, organisations should use robust cybersecurity solutions to minimise the impact of human error. Kaspersky Next’s adaptable and robust cloud-native protection, underpinned by an unequalled cybersecurity track record, is one of such products.

Protection solutions for mail servers, such as Kaspersky Security for Mail Server, with anti-phishing capabilities, help to additionally decrease the chance of infection through a phishing email.


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FG Approves Electric Buses for Civil Servants, Pushes Local Auto Growth

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Federal Government of Nigeria has approved the acquisition of electric buses for civil servants as part of efforts to promote cleaner transportation and boost local vehicle manufacturing.

FG Approves Electric Buses for Civil Servants, Pushes Local Auto Growth

The development was disclosed in Abuja by Joseph Osanipin, Director-General of the National Automotive Design and Development Council (NADDC). Osanipin said the buses would be sourced from local assemblers to strengthen domestic production and stimulate growth in Nigeria’s automotive sector.

He stated: “The initiative is aimed at encouraging the transition to cleaner mobility while creating opportunities for local manufacturers.” According to him, the government has also procured charging infrastructure that will be deployed across parts of the country to support the adoption of electric vehicles.

As part of broader efforts to develop the sector, the council is establishing the Nnewi Automotive Development Park in Anambra State. Osanipin explained: “We are developing the Nnewi Automotive Development Park where we will provide the necessary infrastructure so that users of the park can share facilities.”

He added that the shared infrastructure model would enable investors and manufacturers to operate without bearing the full cost of setting up independent facilities. The council is also seeking additional investment to accelerate the development of the park and attract more industry participants.

Osanipin urged Nigerians to support locally assembled vehicles, noting that increased patronage would help create jobs and drive economic growth. He said the council is providing training to manufacturers and stakeholders to enhance local production of vehicle components such as batteries and tyres.

“The move will reduce import dependence, create employment opportunities, and contribute to the country’s Gross Domestic Product,” he said. The NADDC is also working with the Bank of Industry Nigeria to facilitate the disbursement of the National Automotive Development Fund to qualified stakeholders.


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Jumia Reaffirms Commitment to Consumer Trust on World Consumer Rights Day

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As the global community commemorates World Consumer Rights Day, Jumia Nigeria joined industry leaders, regulators, and consumer advocates at the Lagos Marriott Hotel, Ikeja, for a high-level panel session hosted by the Lagos State Consumer Protection Agency (LASCOPA) on Tuesday, March 17, 2026.

Speaking during the session, Peters Afebuame, Group Head of Content and Production at Jumia, highlighted Jumia’s comprehensive approach to protecting consumers from counterfeit or adulterated products on its marketplace, noting that the company has implemented structured checks and technology-driven systems across the entire product lifecycle, from seller onboarding to post-listing monitoring, to safeguard product authenticity.

“Ensuring product authenticity on our platform requires a combination of technology, policy enforcement, and continuous seller engagement,” he stated.

“At Jumia Nigeria, we have implemented a multi-layered process that begins with rigorous seller onboarding and policy agreements, followed by catalogue configuration controls, AI-driven product attribute verification, and the use of global product identification standards. These systems are reinforced by ongoing quality moderation, brand protection mechanisms, and strict enforcement actions, including product and seller delisting, ensuring that customers can shop on our platform with confidence.”

Central to Jumia’s consumer protection framework is a rigorous seller verification process designed to ensure marketplace integrity. Vendors are required to provide proof of legal and regulatory compliance before gaining access to the platform. This vetting process is reinforced by a strict quality control system that monitors products listed on the platform, backed by a zero-tolerance policy toward counterfeit or substandard goods. Non-compliant sellers face penalties and permanent delisting from the marketplace.

Transparency also remains a core priority in helping customers make informed purchasing decisions. Product listings across the platform feature clear specifications, verified descriptions, and detailed images, enabling shoppers to understand exactly what they are purchasing before completing a transaction.

Recognising that digital literacy plays a critical role in online safety, Jumia continues to invest in consumer education initiatives through instructional “how-to” videos, platform guides, and social media campaigns that equip Nigerian shoppers with practical knowledge to navigate online shopping securely and confidently.

To further strengthen transaction security, Jumia leverages its proprietary payment solution, JumiaPay, which provides a secure and encrypted payment infrastructure designed to protect customer financial data. The company also adheres to internationally recognised data protection standards such as the General Data Protection Regulation (GDPR) and local regulatory frameworks established by the Nigeria Data Protection Commission (NDPC), ensuring responsible handling and protection of user information.

Beyond the point of purchase, Jumia reinforces consumer protection through a customer-centric return and refund policy designed to ensure seamless resolution when issues arise. A dedicated customer service team also provides support through multiple channels, including phone and social media, enabling swift response to consumer inquiries and complaints.

As e-commerce continues to expand across Nigeria, Jumia reaffirmed its commitment to building a marketplace that prioritises fairness, transparency, and consumer safety. Through continuous investment in technology, strong policy enforcement, and ongoing consumer engagement, the company aims to strengthen trust and confidence in Nigeria’s growing digital commerce ecosystem.


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