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Nigeria is Ripe for ICT Valley-Olufade

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Sule Umar Bichi, Chief Executive Officer and Managing Director of Red Star Express Ltd
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Toyin Olufade is president, Association of Nigeria Courier Operators (Anco). He is also the managing director and chief executive officer of Swift Couriers Limited and has been in the courier industry for over 25 years.
Olufade worked for DHL for 12 years and before establishing Swift Couriers in 1997. In this interview with nkechi david-iwuchukwu, he spoke on industry issues and how to move the association forward.

Growth in the Courier Industry
The industry is relatively new in Nigeria, when I say new it is not an old industry, courier industry even in the world, is not as old as post, courier is door-to-door, hand-to-hand delivery of packages and documents. In Nigeria here, a child is still young at 25 and is still a young baby at 30 and that is basically how old the industry has been. The industry started in 1979 and I joined in 1984, so it is relatively very young in this country, if you do the mathematics from 1979 to 2010 is about 31 years old. However, the industry has grown from may be two to three players over time to about 240 players right now. The industry is still evolving because even at 240, it is still a very low number, to what a growing economy should have. What I mean by that is that you find out that a lot of courier companies are concentrated in Lagos, with a few in other parts of the country. In fact what I am saying is that we are limited, in that we could have a courier company concentrating just in deliveries of document in Enugu and effective in Enugu township, not to talk of Enugu state. So, if we are to expand this business, as the economy is expanding, we should have over 1,000 courier companies in Nigeria right now. So the growth of the industry is determined by the state of the economy and the response of consumers to post. Right now, we are still selling and sensitizing our people on the need, for instance, when you talk about mail shots, couriers are still not playing in that field, even the post is not playing. Our people are not playing in that field yet, but that is where you generate a lot of document, for instance, lets say Shoprite has coupons to give out to customers, they do mail shots and the courier drops it at their customers houses, for example 10 per cent discount on coca cola today and the customers picks the coupons and goes back to the shop to redeem it, but those things are not there, we are not doing that. The industry, is so wide that we are still limited by what we do right now, but we are hoping that as we grow and as the economy itself grows, the industry will continue to expand and there will be so much to do for each player.

Challenges Faced
The challenges are still enormous. The start-up cost is there and you know that Nigeria is still cash based, to do anything you need to put cash down upfront, you want to buy a car, you want to buy a truck, you pay full. That means you need a lot of money upfront in your pocket to start-up, but it shouldn’t be that because a business is supposed to start-up with just the working capital to run the equipments that you have. We also have the problem of electricity and road. The roads are bad. The problem of personnel is also there, because they are not adequately educated, so you spend a lot of time training and re-training. The challenge of taxes is there too and that is killing. When I say taxes we have various levels of taxes, which amount to double taxation. For example, if there is a withholding tax, to get your document, even from the people you work for, is a challenge, it’s either they are not paying the withholding tax or you can not file for  your tax purposes. Even in the local government where you operate your business, instead of being happy that at least your presence in the area will create employment, they visit you in the first month of operation demanding for one levy or the other. We are still having discussion with the local governments as a body, to explain to them that they need to welcome our people in their various areas and when they see Anco stickers, it should serve as a licence to move ahead, because we carry very urgent, time sensitive, and critical document that may have to do with live, business progress and promotion but we are surprise that the local government officials sit on Anco bikes and cause delays that may even indirectly affect them. Because they are not aware that we are of a critical nature to the development of the economy and information if not passed at the right time could cause serious problems. I am using this opportunity to let the local government know that we are in a critical sector, information dissemination which is required in the business economy, helps the economy to grow. For instance, if a major manufacturer has a slight problem and I have that little bolt or nut for the machine to be put back to work, the industry can be grounded for weeks if that bolt or nut does not get to them as at when due. So the longer you delay in getting the item to the industry, the longer people will stay out of work, so that means it will affect the economy. So since we operate in a sensitive sector, we want every player including the police to ensure that they correct that.

Banks Interest in Courier
We have seen of late that there is more to it than meets the eye, but of course it’s a free market we are operating and every body can get into any business. The truth of the matter is this, I think we should specialize in our area of competence, so I expect the banks to focus on their core competence and provide money to companies that are specialist in this field. By setting up a business and being a competitor to your customer does not speak well. I think the regulatory body of the banks should look into it, because there are limitation to the volume of document you can handle yourself, so if bank xyz opens a courier company and thinks it can move more than a percentage of their item then they are kidding, they need to look at it other wise they are doing something wrong. I would rather suggest that the banks should help grow businesses because you cannot make blocks and at the same time build the house yourself.

Skilled Manpower in the Sector
Skilled manpower is an area that needs a serious attention, unfortunate for us right now there is no courier school, no university where one can study courier, but of course we have courses in logistics which is not enough, so right now Anco is working on becoming chartered in the near future, where people will begin to be taught on how to handle courier and what courier is all about. Courier is a profession that needs to be properly attended to, so that we can effectively discharge the duties that we need to do. Anco is already looking at it, we are planning to set up a training school, to train and also have a recruitment centre for various departments, from courier to clericals, customer service, marketers, and things like that, that is in the focus and it is in the pipe line. I am hoping that in the next one year, things will materialize and in our movement with government, the ministry of education and others, we will be able to become certified as soon as possible. Right now, individually we are trying to train and re-train our people in new developments in the courier industry and it takes a longer time but if we have a body that can train them like ICAN, you go to school to study accountancy but you also take a professional course to become a chartered accountant or a chartered   marketer for instance, so that is the area we are looking at now, so that we can become more professional than we currently are.

The Regulatory Body  
Courier Regulatory Department (CRD) of the Nipost is our regulatory body, within their scope they have been able to do well and within the limit of their operating guidelines they have been able to do the best they can. Of course you will notice of late that we have been saying that a player too cannot be a regulator, it is not right and there is some level of injustice there but that is what we have now. But there is still cry that there should be a body, an independent and autonomous body, like a commission that will regulate all of us including post, as long as you deal with mails. We believe that it will come on stage quickly, because we are so desirous of it. There can be transformation, CRD could transform to become the commission but I am not in the position to say that but we are hoping that we can have an independent commission, so that there can be more effectiveness as   it happened in the telecommunication industry. The development that has taken place in the telecommunication Industry in the last few years is enormous and I believe that same thing can happen in the postal sector but you will notice that it could not happen until there was a separate regulatory body known as the National Communication Commission, so if we have a National Postal Commission, you will imagine the wonders that will happen.

Future of ICT Development in Nigeria  
That is the way it is, ICT development not just in Nigeria but in the world, I was in India last year and ICT is breaking them open to the world. As a matter of fact most of the companies have their customer service based in India, so after office hours and you want to talk to someone, someone is talking to you from India. Nigeria also has the potential, because I can run a customer service from my one room, since I have all the equipments, I have the computer and I have the information that is the benefit of ICT. India purposed to develop that sector and today they are a super power in it, they call it ‘silicon valley’ and I think Nigeria is ripe for its own.


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Court Jails ‘Colonel’, ‘Major’ of Global Money-Laundering Ring

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A “colonel and a major” in a “worldwide highly sophisticated money-laundering syndicate on a breathtaking scale” have been jailed for nine years and 7 and half years respectively.

Court Jails ‘Colonel’, ‘Major’ of Global Money-Laundering Ring

Ejike Francis Ogbuefi (42) of Clonard Road, Crumlin, Dublin 12, and Steven Silvester (32) of the Paddocks, Morristown, Newbridge, Co Kildare, were both convicted of directing the activities of a criminal organisation following a trial at Dublin Circuit Criminal Court in February.

Ogbuefi was also convicted of 32 counts of money laundering and seven of conspiracy to launder money.

The jury also convicted Silvester of five counts of money laundering, two of attempted money laundering, four of conspiracy to launder money and one of using a false instrument.

Both defendants had no previous convictions here or in another jurisdiction.

The court heard that both men were assessed to be above mule herders and money mules in the operation, with Ogbuefi having a more active role.

During the sentence hearing, Judge Martin Nolan suggested to the investigating garda that the men were a “colonel and a major”, which Det Garda Steven Kelly agreed with.

Imposing sentence on Friday, the judge said both men were involved in the offending and played certain roles.

He noted that the scheme’s ambition was to “get accounts to launder illicit monies” which were “undoubtedly the product of criminal behaviour” and that third parties unknown to the court suffered as a result.

“Both men were reasonably experienced in how the banking system works” and aware of its weaknesses which they tested, sometimes successfully, the judge said.

The judge said he had considered the mitigation and there was a “good chance” the men would not reoffend in future, but that the court could not be certain.

The judge noted that money laundering is a “serious problem” and the court often dealt with cases of people who provided their bank details to be used in these schemes.

“These bank accounts are absolutely necessary for all fraud, because monies have to come to earth somewhere,“ the judge said, noting that the defendants’ main role was to procure bank accounts so that money could be sent to others who profited.

He imposed on Ogbuefi a sentence of nine years and imposed a 7½ year sentence on Silvester, whom he considered to be at a lower level.

Kelly told Seoirse Ó Dúnlaing, prosecuting, that the Garda investigation looked at various bank accounts, transactions and online communications.

Evidence suggested both men were receiving requests, often from phone numbers in Nigeria, to launder money from different types of frauds.

Kelly agreed with Conor Devally, defending Ogbuefi, that his client is from Nigeria and his family is law-abiding.

Garda Kelly agreed with Maurice Coffey, defending Silvester, that his client became involved in this criminality some time after his arrival in Ireland in 2015 and had no record of shopping in high-end stores or trappings of wealth.

It was also accepted that Ogbuefi appeared to have a more active role than Silvester.

Defence counsel told the court their clients accepted the verdicts of the jury and were remorseful.

Testimonials were handed to the court on behalf of both men.

Mr Devally asked the court to view Ogbuefi as being “appointed to a position of local authority in a wider organisation”.

Mr Coffey said Silvester was under pressure and desperate at the time.

He asked the court to consider that his client did not come to Ireland to get involved in this offending, but fell into temptation at a time of vulnerability.


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Activist Warns against Rising Junk Food Culture in Nigeria

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Nnimmo Bassey, environmental activist and food sovereignty advocate has raised concerns over the growing influence of junk food culture and global food politics on Nigeria’s food systems.

Activist Warns against Rising Junk Food Culture in Nigeria

Nnimmo Bassey, environmental activist

Bassey warned that the increasing consumption of highly processed foods poses serious risks to public health, cultural identity, and national food security.

He made these remarks on Thursday while speaking at the Sustain-Ability Academy lecture on Food, Power and the  Politics of Hunger, organised by the Health of Mother Earth Foundation in collaboration with the University of Port Harcourt.

“Food is not just for sustenance; it is central to our identity, our relationships, and our traditions,” he said.

He explained that traditional diets reflect the diversity of Nigeria’s ethnic groups and have historically fostered unity within communities.

Bassey traced the evolution of food systems in Nigeria, highlighting how colonialism, commerce, and conflict have reshaped local diets.

He referenced the Nigerian Civil War as a turning point when food was weaponized, leading to widespread malnutrition and long-term dietary changes, particularly in the Eastern region.

The activist criticized the rapid rise of fast food consumption, describing it as a product of modern society’s demand for instant gratification.

According to him, fast food outlets use sensory stimulation, bright lighting, loud music, and constant visual entertainment to distract consumers from questioning the nutritional value of what they eat.

“People leave with more than just a full stomach, they carry heavy metals, artificial colourings, and harmful substances in their bodies,” he said.

Bassey also expressed alarm over the increasing presence of genetically modified organisms (GMOs) in Nigeria’s food system.

He argued that such products, often introduced without sufficient scrutiny, could have long-term health and environmental consequences.

He further cautioned against the role of political leaders in normalizing unhealthy consumption patterns.

“When top politicians publicly consume junk food and sugary drinks, they send a dangerous message that such habits are acceptable or even desirable,” he said.

At the heart of his argument is what he described as “food colonialism” a system driven by global power dynamics, where economic pressures, debt, and cultural influence shape local food choices to benefit multinational corporations at the expense of local farmers.

Bassey called for a “decolonization” of food systems across Africa, urging governments and citizens to prioritize indigenous foods, protect seed-sharing traditions, and resist policies that undermine local agricultural practices.

He also challenged prevailing narratives around hunger, questioning whether food insecurity is truly a result of low productivity.

“In countries like Nigeria, nearly half of all food produced goes to waste. The issue is not just production, but distribution, policy, and power,” he explained.

The session concluded with a call for urgent reforms to ensure fairness, resilience, and sustainability in food systems, with a focus on supporting smallholder farmers and addressing the structural causes of hunger.


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Gartner Forecasts Surge in AI-powered Public Services

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At least 80% of governments will deploy artificial intelligence (AI) agents to automate routine decision-making, enhancing efficiency and service delivery by 2028.

This is according to market research firm Gartner, which highlights a growing shift toward digital governance, where AI-powered systems will increasingly handle repetitive administrative tasks, such as processing applications, managing public records and responding to citizen queries.

“Government chief information officers are under growing pressure to embed AI into decision-making capabilities rapidly and responsibly,” says Daniel Nieto, senior director analyst at Gartner. “The rise of multimodal AI, alongside conversational and agentic systems, has expanded what public organisations can automate, understand and anticipate.”

The Gartner report comes as South Africa is moving to embed AI into public administration, with early use cases emerging across service delivery, disaster response and internal operations, even as full-scale deployment of autonomous “AI agents” remains some years away.

The country’s National AI Policy Framework, released in 2024, has set the direction for adoption, with a comprehensive national policy expected by 2027.

Implementation is likely to follow from 2027 onwards, positioning the country for a more structured and regulated rollout of advanced AI systems across departments.

While South Africa has yet to deploy AI agents at scale, government and research initiatives indicate that agent-like systems are already taking shape.

Global use cases

Globally, governments are rapidly deploying AI agents to automate public services and internal operations, shifting from simple chatbots to systems that can execute tasks and coordinate workflows.

In the US, federal and city agencies are using AI agents to handle citizen queries, draft documents and manage call centres, while in China, autonomous systems are being integrated into administrative processes and urban management.

European governments are piloting AI-driven tools in policing and public service delivery, and in emerging markets, agentic platforms are being used to improve disaster response, financial inclusion and digital identity systems.

However, Gartner notes that fragmentation is one of the most persistent barriers to AI value in government.

According to a Gartner survey of 138 respondents from government organisations worldwide between July and September 2025, 41% of respondents cited siloed strategies and 31% cited legacy systems as key challenges to adopting and implementing digital solutions.

“Technology modernisation alone has not resolved these issues,” says Nieto.

The market analyst firm says as AI transitions from experimentation to being deeply embedded in decision-making, governance approaches must also evolve. It points out that traditionally, AI governance has centred on managing models, data and algorithms.

However, it states that decision intelligence (DI) shifts this focus towards the governance of decisions themselves; for example, on how they are designed, executed, monitored and audited. This shift in governance is especially critical in government, where public legitimacy relies on transparency and fairness, the firm explains.

Measurable impact

The Gartner survey found that 39% of respondents cited improved service and citizen satisfaction as primary reasons to invest in building citizen trust.

The firm notes that DI offers a structural foundation for operationalising this trust by making decision pathways explicit and auditable.

“By governing decisions, rather than just isolated AI components, governments can better balance automation with human judgement, particularly in high-stakes or rights-impacting contexts,” says Nieto. “Regulated industries and governments cannot rely on opaque ‘black box’ systems for consequential decisions. DI elevates explainability from a technical requirement to a governance imperative.”

Because of the need for transparency in decision-making, Gartner predicts that by 2029, 70% of government agencies will require explainable AI (XAI) and human-in-the-loop (HITL) mechanisms for all automated decisions that impact citizen service delivery.

Gartner explains that XAI and HITL designs are foundational to public-sector DI. These mechanisms ensure decision logic can be inspected, explained and challenged. Because of XAI and HITL, humans also retain authority over exceptions, appeals and high-risk cases, and accountability is preserved even as automation increases, it adds.

While efficiency remains important, Gartner says citizen trust in government’s ability to provide effective services is becoming a key driver of digital transformation. Fifty percent of government respondents cited improved citizen experience as one of their top three priorities.

“As AI and decision intelligence increasingly automate and streamline service delivery, the traditional notion of ‘citizen experience’ evolves,” says Nieto.

“When citizens receive what they need from the government automatically, direct interactions may decrease, making trust in the system’s reliability, fairness and transparency even more critical. Because trust is so imperative in these situations, the predictive capacity to anticipate potential needs could reshape how government digital services are delivered.”

 


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