E-Business
NITDA Launches iServe to Improve Service Delivery

National Information Technology Development Agency (NITDA) on Thursday launched the 4th Edition of its Service Charter and the iServe Emblem, which is in line with the objectives of the National Digital Economy Policy and Strategy (NDEPS) and NITDA’s Strategic Roadmap and Action Plan (SRAP) 2021-2024.
Kashifu Inuwa, director general of NITDA, while launching the Charter and the Emblem, stressed that there is a need to efficiently align with the objectives of NDEPS and SRAP to make the Agency a high-velocity organisation with excellent service delivery culture to the public.
While recalling NITDA’s holistic transformation in the last three years, Inuwa stated that a lot have been achieved in line with the vision, mission and core values of the Agency.
He said that, the NITDA Service Charter and iServe Emblem are to resolve the contemporary issues and change the way things are being done for the advancement of the nation’s digital economy.
“If we want to satisfy our customers, we need to innovate and find new ways to deliver our services. If we continue to do things the same way, we will never be able to meet their expectations.”
“We strive to meet the highest standards of customer service, which means meeting our customers’ expectations and earning their loyalty, and we are always looking for ways to improve to meet the standard of the US and UK.”
“We always use the well-known and globally standard frameworks, We adopt and adapt them, tailor them to our situation, not just copy something from somewhere and say we use it here, as a way of professionalism,” he added.
While making her remark, Mrs. Nnenna Akajemeli, National Coordinator of SERVICOM, acknowledged the various milestones and relentless efforts of the Agency towards the success of SERVICOM. She urged the Agency to do more in delivering services to the citizens.
She stated that SERVICOM, an initiative of the Federal Government conceived to promote effective and efficient service delivery in MDAs, is to ensure customer satisfaction and manage the performance-expectation gap between Government and citizens.
Additionally, she said, SERVICOM is the Customer Arm of the Government that seeks to provide solutions to service delivery gaps in the public sector, focusing on the quality of contact between service providers and Service customers.
Akajemeli encourages the Agency, through its SERVICOM Committee to foster collaboration among both internal (Internal Departments and Units) and national (States & Zonal Offices) SERVICOM Committees towards ensuring more citizen-focused service delivery across the country.
“SERVICOM Office believes that if the service standards stated in the Charter are implemented, monitored and performance is reported, the Agency would be repositioned to function optimally thereby ensuring that all customers are served right, which requires the commitment of all of us from the front desk to top Management staff, to ensure that quality service is provided for the benefit of all citizens at all times.
Mrs. Tariundu Ndoni, Head SERVICOM Unit at NITDA, appreciated the Director General and management of the Agency for the opportunity to contribute towards services delivery to the public.
She said iServe is an innovative effort to institutionalise excellent service delivery culture within Agency and demonstrates how NITDA, as an organisation, can transform itself to better serve customers and meet stakeholder expectations for digital technology.
Ndoni further stated that the iServe slogan “We exist to serve” is aimed at ensuring that the Agency continue to put people first, and adhere to the overarching framework.
While elaborating the iServe Slogan, Ndoni said “We means – we are part of the Public Service working collaboratively with interested partners; and Exist – the Agency was established and continues to exist as the regulator for the IT sector needs of government, while To Serve – our customers, all citizens with an excellent service.
E-Business
Firm Reports a 48% Increase in Malicious Packages Threatening Software Supply Chains

Kaspersky’s Global Research and Analysis Team (GReAT) experts at the 10th annual Cyber Security Weekend – META 2025 held recently, talked about supply chain attacks and reported that by the end of 2024 a total of 14,000 malicious packages were found in open-source projects, a 48% increase compared to the end of 2023. 42 million versions of open-source packages have been examined by Kaspersky throughout 2024 in search for vulnerabilities.
Open-source is software with source code that anyone can inspect, modify, and enhance. Popular open-source packages include GoMod, Maven, NuGet, npm, PyPI, and others.
These are tools that power countless applications and help developers easily find, install, and manage pre-built code libraries, making it simpler to build software by reusing code others have written. Attackers take advantage of the popularity of these and other packages.
In March 2025, the Lazarus Group was reported to have deployed several malicious npm packages, which were downloaded multiple times before removal. These packages contained malware to steal credentials, cryptocurrency wallet data, and deploy backdoors, targeting developers’ systems across Windows, macOS, and Linux.
The attack leveraged GitHub repositories for added legitimacy, highlighting the group’s sophisticated supply chain tactics. Kaspersky’s GReAT also found other npm packages related to this attack. Malicious npm packages could have been integrated into web development, cryptocurrency platforms, and enterprise software, risking widespread data theft and financial losses.
In 2024, a sophisticated backdoor was discovered in XZ Utils versions 5.6.0 and 5.6.1, a widely used compression library in Linux distributions. Inserted by a trusted contributor, the malicious code targeted SSH servers, enabling remote command execution and threatening countless systems globally.
Detected before widespread exploitation due to performance anomalies, the incident highlighted the dangers of supply chain attacks. XZ Utils is integral to operating systems, cloud servers, and IoT devices, making its compromise a threat to critical infrastructure and enterprise networks.
In 2024, Kaspersky’s GReAT discovered that attackers uploaded malicious Python packages like chatgpt-python and chatgpt-wrapper to PyPI, mimicking legitimate tools for interacting with ChatGPT APIs.
These packages, designed to steal credentials and deploy backdoors, capitalised on the popularity of AI development to trick developers into downloading them. These packages could have been used in AI development, chatbot integrations, and data analytics platforms, endangering sensitive AI workflows and user data.
“Open-source software is the backbone of many modern solutions, but its openness is being weaponised. The 50% rise in malicious packages by the end of 2024 shows attackers are actively embedding sophisticated backdoors and data stealers in popular packages, which millions rely on.
“Without rigorous vetting and real-time monitoring, a single compromised package can trigger a global breach. Organisations need to secure the supply chain before the next XZ Utils-level attack succeeds,” comments Dmitry Galov, Head of Research Center for Russia and CIS at Kaspersky’s Global Research and Analysis Team.
E-Business
NDPC Probes Suspected Data Breach in Examination Centres

Nigeria Data Protection Commission (NDPC) has launched an investigation into allegations that the confidentiality and integrity of candidates’ personal data may have been compromised by hackers.
The Commission initiated the inquiry following concerns over possible data breaches during examinations.
Preliminary findings indicate that several examination centres may not have implemented adequate technical and organizational measures to safeguard candidates’ personal information, as required under data protection regulations.
Although the incident reportedly affected 379, 997 candidates, the NDPC’s investigation is poised to cover a systemic audit of data processing and third parties.
It will be recalled that JAMB recently admitted that a technical error on its platform affected a total of 379,997 candidates in 157 examination centres across Lagos and the South-East.
Further investigation led to the arrest of at least 20 suspects who are currently in the custody of the Department of State Services and the Nigerian Police Force.
E-Business
Nigeria Among Hotspots as Kaspersky Warns of Rising Ransomware Threat in Africa

Cyber security firm, Kaspersky, has once again warned that sophisticated cybercriminals increasingly target Africa as ransomware and advanced persistent threats (APTs) escalate across the region.
Speaking at the company’s annual Cyber Security Weekend for the Middle East, Turkiye and Africa (META) region, the cybersecurity firm’s Global Research and Analysis Team highlighted growing digital threats affecting African nations.
Kenya, Nigeria, and South Africa emerged as hotspots, with Kenya recording one of the highest web threat incident rates at 20.1% in first quarter 2025.
“While ransomware is less prevalent in Africa due to lower levels of digitisation and economic constraints, countries like South Africa and Nigeria are seeing a sharp rise in attacks,” said Sergey Lozhkin, head of META and APAC regions at Kaspersky.
Kaspersky noted a 0.01 percentage point increase in African ransomware cases year-on-year, reaching 0.41%, still below global and Middle Eastern averages, but a troubling sign for the continent’s emerging digital infrastructure.
Experts warned that attackers are refining their tactics, shifting focus to unconventional entry points like IoT devices, smart appliances, and misconfigured hardware.
“As these economies expand digitally, sectors such as manufacturing, finance and government are becoming key targets,” said Lozhkin
The cyber-crime landscape is evolving quickly, fuelled by AI tools and dark web access to large language models, which enable less skilled actors to launch convincing phishing and malware campaigns.
Groups like FunkSec, which uses AI-generated code and a low-cost ransom model, are redefining ransomware operations.
“African organisations face the dual challenge of expanding digital footprints and limited cybersecurity awareness. This makes layered defense strategies, including network segmentation, real-time monitoring and regular staff training, essential,” stated Lozhkin
Kaspersky continues to monitor 25 active APT groups in the META region, including SideWinder and MuddyWater, some of which are known to target African institutions.
To bolster defenses, the firm recommends using tools such as its free Anti-Ransomware Tool for Business and the Kaspersky Next suite for threat visibility and response.
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