The National Information Technology Development Agency, (NITDA) has taken a drastic measure to stem the tide of high scale failures of Information Technology (IT) projects in Ministries, Departments and Agencies of the Federal Government in Nigeria by presenting the Service Level Agreement (SLA) to the MDAs.
Kashifu Inuwa Abdulahi, director general, NITDA, disclosed this at the Public Sector Consumer Protection Forum held on Thursday in Abuja.
The Director General who was represented by Director, e-Government Development and Regulations Department said that the SLA framework is to guide the MDAs in defining the scope, liability, limitation and nature of IT projects for the government.
He stated that the framework would address technical issues that are germane to the success of IT projects within MDAs.
He identified the Public Sector Consumer Protection Forum for MDAs as a platform where public sector consumers could share experiences and challenges with service providers, and make recommendations accordingly, adding that NITDA would continue to protect the consumers and users of IT infrastructures against substandard IT products and services in Nigeria.
Mrs. Teniade Medupin, representative of Federal Completion and Consumer Protection Commission, FCCPC, in her goodwill message, said it was a good thing for NITDA would come up such initiative to seek stakeholders’ input on how to put in place a framework that would guarantee the protection of Nigerian consumers.
She charged all MDAs to maintain the culture of protecting consumer interest and also called for the growth of indigenous services so that we can grow the economy.
In a presentation, NITDA noted that the wide scale failure of IT projects executed within MDAs necessitated the development of the framework to guide MDAs in defining the scope, liability, limitation and nature of IT projects for the government.
However, it explained that the framework addresses technical issues that are germane to the success or otherwise of IT projects within MDAs.