Connect with us

General News

Omnichannel Retail Now Pose Challenge to Online Shoppers- Report

Published

on

Jeff Wilkinson, senior vice president technical of Etihad Airways, pictured right, with Franck Terner, executive vice president of Air France KLM Engineering & Maintenance, after signing a 10-year agreement for a component maintenance agreement for the carrier’s Boeing 777 fleet.
Kindly share this post

Omnichannel has been a buzzword in retail in recent years, yet providing a seamless shopping experience across all different channels is becoming more and more challenging, according to the International Post Corporation (IPC).

IPC said one reason for this is the huge increase of touch-points the modern consumer has before purchase.

IPC was reacting to according to a Webloyalty & Conlumino research from 2015 which records that in 2000, the average consumer typically used around two touch-points during the purchase process and only 7% of consumers regularly used over four.

Today, an average retail shopper uses just under five different touch-points, including stores, websites, dedicated apps, telephone order lines, catalogues, social media etc.

Seamless shopping experience means that whether a customer is visiting the website from home to research a product, using the mobile app to ‘click and collect’ or walking into a local high street branch to pick something up in person, the customer journey has to run smoothly and in very similar steps.

Should a regular high street shop visitor decides to go to their retailer’s website, he would easily see similarities between the website’s structure and design and those of the physical store, enhancing the user experience and adding to the visitor’s confidence about their shopping.

The purchase path online should also be as similar to the physical store’s as possible so that a purchase can be processed fast and without any issues or hidden costs (in many cases, the delivery costs are only mentioned at the latest stage of placing an order, reducing the sales conversion).

The key, however, is to ensure channels are not completely replicating each other, as online, for instance, can have a different focus and set of business objectives to in-store.

The technologies enabling the omnichannel landscape in retail are capable of turning every touch point, including offline environments and printed materials into online shopping environments and accountable sales vehicles.

Advertising mail has proven to be a powerful physical touch-point that enables online engagement for retail customers using technologies such as Near Field Communication (NFC), BLE (Bluetooth Low Energy), QR-codes and others (view examples in the DM case studies library).
 
Etihad Deepens Maintenance Agreement with Air France-KLM

Etihad Airways, the national airline of the United Arab Emirates, has expanded its strategic cooperation with Air France-KLM through a several hundred million US dollar component maintenance agreement for its Boeing 777 fleet.

The 10-year deal, effective February 2016, provides Etihad Airways and its equity partners with access to an extensive global pool of components offered by Air France-KLM’s maintenance arm, Air France Industries KLM Engineering & Maintenance (AFI KLM E&M), for the wide-body aircraft through the 777 Component Services Program (CSP) jointly operated with Boeing. Etihad Airways currently operates a fleet of 33 long-range and extended-range passenger and cargo Boeing 777 variants.

The maintenance agreement is the latest phase of a partnership struck between Etihad Airways and Air France-KLM in October 2012.

The carriers have a commercial alliance involving codesharing on flights across their networks over hubs in Abu Dhabi, Paris and Amsterdam.

The wide-ranging codeshare agreement sees Etihad Airways and Air France-KLM offering joint codes on destinations in Europe, the Middle East, Asia and Australia.

Jeff Wilkinson, senior vice president Technical of Etihad Airways, said: “Through this latest phase in our relationship with Air France-KLM, we are confident Air France Industries KLM Engineering & Maintenance will provide easy, quick, reliable and cost-effective access to components for our triple seven aircraft which are the backbone of our rapidly-growing fleet.

“It builds on an excellent commercial agreement we have enjoyed with Air France-KLM over the past three years helping to provide the high level of efficiencies required in a competitive environment.”

Franck Terner, executive vice president of Air France KLM Engineering & Maintenance, said: “We are very pleased with the trust placed by Etihad Airways in our services. This agreement further demonstrates the competitiveness of our component support offer, and AFI KLM E&M’s ability to tailor maintenance solutions exactly matching its customers’ needs.”

The agreement provides Etihad Airways with access to AFI KLM E&M’s extensive component maintenance network and a significant upgrade of its service offering.

Through its global MRO network, AFI KLM E&M will maintain pool stock in the UAE and around the world to support Etihad Airways’ Boeing 777 fleet.

In addition, the partnership includes a framework for further collaboration with Etihad Airways’ partners and a tie-up with Etihad Airways Engineering for additional maintenance services.

Etihad Airways and Air France-KLM together provide a combined codeshare network of over 40 destinations.

The strategic alliance is aimed at exploring areas of potential cooperation, including joint procurement, maintenance and repair collaboration to identify cost savings and achieve economies of scale.


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

General News

ARN Rejects Medical Bill over Attempt to ‘Scrap’ Profession

Published

on

Kindly share this post

Association of Radiographers of Nigeria (ARN) has rejected the Medical and Dental Practitioners Act (Repeal and Re-enactment) Bill 2026 currently before the National Assembly, describing it as a targeted and calculated existential assault on their profession.

ARN Rejects Medical Bill over Attempt to ‘Scrap’ Profession

According to the body the legislative attempt will erode the profession of radiography and transfer its statutory responsibilities to the Medical and Dental Council of Nigeria.

Dr Musa Dembele, president of the association, gave the warning while addressing a press conference at the Kano NUJ Press Centre on Saturday.

He said, “The Medical and Dental Practitioners Act (Repeal and Re-enactment) Bill, 2026 (HB 2695) is not a reform but a targeted, calculated, and existential assault on the profession of radiography.”

He also described the bill as an attempt to introduce a “jurisdictional override” intended to dismantle the Radiographers Registration Board of Nigeria.

“This is a legislative execution of a profession that has served Nigeria for over 50 years,” he said.

Dembele pointed to Section 8(1) of the bill, which grants the Medical and Dental Council of Nigeria exclusive authority, describing it as “a legislative nuclear weapon” that strips the Radiographers Registration Board of Nigeria of its mandate.

The association also accused the bill of “conceptual theft” by redefining radiology in a way that erases radiography as an independent scientific discipline.

“The bill seeks to legally erase radiography as an independent profession and subjugate radiographers to the disciplinary authority of a council composed of individuals with no expertise in radiographic science,” the association said.

On financial matters, the association accused the bill of promoting “extortion as regulation,” noting that it mandates that 70 per cent of practising fees be shared with the Nigerian Medical Association.

“This reveals the true motive — financial colonisation,” Dembele said.

The association also raised concerns over HB 2699, the Radiographers Registration Board of Nigeria Amendment Bill, which it said seeks to weaken the board from within.

It described the inclusion of medical doctors on the board as “a fundamental violation of the doctrine of professional self-regulation” and warned against excessive ministerial control that could politicise regulation.

The association stressed that globally, radiography regulation is profession-led, citing examples from the United Kingdom, Canada, and Australia, and noted that Nigeria cannot afford to adopt a substandard model that contradicts established international norms.

The association therefore called on the National Assembly to protect the integrity of the Nigerian healthcare system by rejecting the bill in its entirety.

It also called for a stakeholders’ summit to develop a harmonised regulatory framework that respects the co-equal status of all health professions, as obtained in the United Kingdom, Canada, and Australia.

“The association aligns with the position of the Joint Health Sector Unions, medical laboratory scientists, physiotherapists, and other critical stakeholders who have also rejected similar legislative attempts,” he added.

 


Kindly share this post
Continue Reading

General News

Zarttech Reflects on Its Role in Changing Global Perceptions of Africa

Published

on

Kindly share this post

Zarttech extends a sincere apology to individuals and partners who may have been affected during the course of its operations. The company recognizes that its journey included challenges and acknowledges the importance of accountability, respect, and transparency toward everyone who was part of its story.

At its core, Zarttech was founded with a mission to bridge the global tech talent gap by connecting diverse IT professionals with opportunities around the world. The company sought to remove barriers that often prevent talented individuals from accessing global work, while promoting fairness and reducing bias in the technology recruitment process.

Through its work, Zarttech contributed to a broader shift in how Africa is perceived in the global technology ecosystem. By highlighting the expertise, creativity, and potential of African developers and technology professionals, the company helped bring greater visibility to the continent’s growing pool of world-class talent.

Zarttech’s mission centered on creating opportunities that connected businesses with skilled professionals across Africa, Europe, and South America while demonstrating that innovation and excellence in technology know no geographic boundaries.

Beyond its business activities, Zarttech also supported initiatives aimed at empowering women in technology across Africa through training and education programs, reinforcing its belief that inclusive access to opportunity can help shape a more equitable global tech industry.

While the company’s chapter has come to an end, the impact of the conversations it helped spark about African talent, global collaboration, and opportunity without borders continues to be part of a larger movement transforming the global technology landscape.


Kindly share this post
Continue Reading

General News

NCDMB secures lead local content role at African Energy Week 2026

Published

on

Kindly share this post

Nigerian Content Development and Monitoring Board (NCDMB) has been named a Local Content Partner at African Energy Week (AEW) 2026, in a move that positions the agency as a key driver of indigenous capacity building in Africa’s energy sector.

NCDMB secures lead local content role at African Energy Week 2026

NCDMB

The event, scheduled to hold from October 12 to 16 in Cape Town, South Africa, will give the NCDMB a high‑profile platform to showcase Nigeria’s local content framework, industrial projects and investment opportunities to global investors and policymakers.

The NCDMB, a parastatal regulatory agency under the Federal Ministry of Petroleum Resources, has increasingly anchored its interventions on skills development, infrastructure and industrialisation.

In March 2026, the board launched a 12‑month pipeline engineering training programme for 33 young engineers in Port Harcourt, in partnership with Renaissance Africa Energy and MJD Oilfield Services.

The programme focuses on pipeline pigging, corrosion control and integrity management, aligning the workforce with major government infrastructure projects such as the Ajaokuta‑Kaduna‑Kano Gas Pipeline.

On infrastructure, the NCDMB is advancing construction of a 204‑room Radisson‑managed hotel and conference centre in Yenagoa, Bayelsa State, expected to be commissioned in December 2026. Located adjacent to the Nigerian Content Tower, the facility is designed to support industry collaboration, conferences and business meetings within the local content ecosystem.

The board has also commissioned a Clinical Skills and Simulation Laboratory at Bayelsa Medical University, enhancing healthcare training and service delivery in host communities through modern simulation technology.

Industrial expansion remains a core pillar of the NCDMB’s strategy. Under the Nigerian Oil and Gas Parks Scheme, pilot parks in Odukpani, Cross River State, and Emeyal‑1, Bayelsa State, are nearing completion and are projected to generate about 2,000 jobs each.

These shared‑services industrial hubs are designed to localise manufacturing, reduce project costs and enable indigenous companies to scale up production along the upstream and midstream value chains.

From a financing and policy standpoint, the NCDMB is deploying multiple funding mechanisms, including a 100‑million‑dollar equity investment scheme, a 500‑million‑dollar intervention fund and a 20‑million‑dollar initiative targeted at women‑owned enterprises in the oil and gas sector.

Recent enforcement measures, such as tighter expatriate quota controls and mandatory compliance certification for operators, signal a shift toward deeper localisation, greater transparency and stronger investor confidence in Nigeria’s energy industry.

Speaking on the significance of the board’s role at AEW 2026, the Executive Chairman of the African Energy Chamber, NJ Ayuk, said the NCDMB’s participation underscores Africa’s commitment to building domestic capacity and retaining value within the continent.

“Local content is not just policy – it is the foundation for sustainable growth, job creation and energy security across African markets,” Ayuk noted.

As African Energy Week 2026 gathers global investors, policymakers and energy operators, the inclusion of the NCDMB as a Local Content Partner highlights the growing importance of in‑country value creation. With focused sessions on skills development, technology transfer and industrialisation, the forum is expected to generate concrete partnerships and commitments that can help build resilient, competitive and investment‑ready energy ecosystems across Africa, with Nigeria positioned at the centre of the regional value chain.


Kindly share this post
Continue Reading

Trending