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PalmPay Opens New Customer Experience Center to Strengthen Customer Support

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L-R: Doyin David, Big Brother Nigeria (BBN) Alumni; Chinedu Efueme, Assistant General Manager, Zenith Bank; Chika Nwosu, Managing Director, PalmPay; Chinyere Muda- Sanusi, Vice President, First City Monument Bank (FCMB); at the recent launch of the PalmPay Experience Center.
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PalmPay, a leading fintech platform in Nigeria, has launched its experience center in Lagos, further expanding its commitment to customer engagement and support.

The grand launch event, held at the newly inaugurated office, featured a guided tour of the facility along with goodwill messages from partners and customers.

Located in Opebi, Ikeja, the new PalmPay office will provide a dedicated space for real-time customer assistance. The center will serve as a hub for seamless issue resolution, product education, and swift customer service.

Customers can already access PalmPay’s customer service through multiple support channels including live chat within the app, phone calls, social media and email. With the introduction of the experience center, PalmPay is taking customer service a step further by offering users a physical touchpoint where they can receive personalized support.

This milestone marks a significant step in PalmPay’s expansion strategy in Nigeria, with plans to launch additional customer experience centers in key states across the country, bringing PalmPay even closer to its users nationwide.

“At PalmPay, our customers are at the core of everything we do,” said Chika Nwosu, Managing Director at PalmPay. “The launch of our experience center reflects our commitment to deliver more support, more convenience, and more innovation to our customers. This office will ensure that every user has access to personalised support and a deeper understanding of our platform’s offerings.”

PalmPay was recently ranked among the top three fintech brands in customer experience, earning a score of 81.6 in KPMG’s 2024 West Africa Banking Industry Customer Experience Survey. This recognition further reinforces PalmPay’s position as a leader in the fintech industry.

PalmPay remains committed to fostering financial inclusion by ensuring its users enjoy secure, fast, and convenient financial services. The launch of the office is a step towards strengthening customer relationships and driving digital adoption across Nigeria.


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African Tech Start-ups to Receive $46m of Speedinvest Africa Fund

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African technology start-ups will receive a $46 million (€40 million) commitment from EIB Global, the development arm of the European Investment Bank (EIB).

The funds will be deployed through the first Africa-focused investment vehicle from European venture capital (VC) firm Speedinvest.

The Speedinvest Africa Fund, which has a total target size of €200 million, targets companies across innovation hubs in Egypt, Morocco, Nigeria, Kenya, and South Africa.

It also invests in high-potential markets, including Ghana, Côte d’Ivoire, Cameroon, the Democratic Republic of Congo, Tunisia, Tanzania, and Uganda.

The investment strengthens EU–Africa ties, supports digital transformation, and promotes inclusive economic growth, says the EIB.

The strategy is designed to improve digital and financial inclusion while enabling start-ups to scale across borders by strengthening linkages between African and European ecosystems. Technology has the power to turn good ideas into real impact, says Karl Nehammer, vice-president of the EIB.

By backing this vehicle, it is enabling African innovators to scale, access new markets, and build sustainable businesses, says Nehammer.

The fund focuses on technology-enabled and mobile-based services across payments, healthcare, mobility, and education.

This aligns with the EU’s Global Gateway priorities and is expected to deliver social benefits, including job creation for youth and expanded access to digital banking for underserved communities.

At least 30% of the vehicle’s capital will support companies advancing gender equality, including those with women as founders, employees, or consumers.

With EIB Global support, the firm is deepening its long-term commitment to backing founders across Africa while strengthening enduring bridges between Africa and Europe, says Oliver Holle, CEO and managing partner of Speedinvest.

Speedinvest has previously backed African growth-stage companies, including mobility fintech Moove and digital bank FairMoney.

By combining a local presence with a European network of operators, sector expertise, and follow-on capital, the firm aims to help founders scale regionally and internationally, says Holle.

The fund will be managed by partners Deepali Nangia and Rana Abdel Latif, with a new African office planned to support its local operations.

 


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U.S. Charges Three in $2.5 Billion Plot to Smuggle Nvidia AI Chips to China

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Three individuals connected to a US tech firm have been indicted by the United States Department of Justice (DOJ) for their alleged role in a massive scheme to smuggle billions of dollars worth of restricted Nvidia AI chips to China, bypassing strict export controls.

Trio Faces US Charges in Alleged Nvidia Chip Smuggling Plot to China

Nvidia Chip

Prosecutors accuse the suspects of using fake documents, dummy equipment, and even hair dryers to tamper with labels in a bid to dodge compliance checks.

The plot centred on high-performance semiconductors from Nvidia, which are tightly regulated by the US due to fears they could boost China’s military and AI capabilities.

Yih-Shyan “Wally” Liaw, a US citizen and co-founder of California-based Super Micro Computer (a server maker), has been charged alongside two Taiwanese nationals: Ting-Wei “Willy” Sun and Ruei-Tsang “Steven” Chang (who remains at large).

The group reportedly partnered with a Southeast Asian firm to order servers packed with banned chips. They falsified records claiming the gear would stay in Asia, but repackaged and shipped it covertly to China.

Tactics included deploying thousands of fake “dummy” servers for audits, while real restricted tech was diverted. Sun allegedly used household hair dryers to swap serial numbers and labels.

Super Micro Computer confirmed the suspects’ links but stressed it faces no charges and is aiding the probe.

The DOJ estimates the intermediary bought $2.5 billion in equipment, illegally funneling vast amounts of controlled AI tech to China without licences.

This case underscores escalating US-China tech rivalry, where advanced chips are viewed as vital for national security and economic edge.

In a parallel probe, two Chinese nationals were earlier charged for rerouting chips via Malaysia, Singapore, Hong Kong, and mainland China. US authorities warn of tough penalties for evasion.

This development signals intensified global scrutiny on tech supply chains amid superpower tensions.


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UK, Nigeria Unveil Three-Year Plan to Combat Immigration Crime

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United Kingdom and Nigeria have agreed on a three-year strategic plan to tackle organised immigration crime and strengthen border security cooperation.

UK, Nigeria Unveil Three-Year Plan to Combat Immigration Crime

The initiative was announced in a joint statement by the UK Home Office following the state visit of Bola Ahmed Tinubu to the UK.

The agreement was signed by UK Home Secretary Shabana Mahmood and Nigeria’s Minister of Interior, Olubunmi Tunji-Ojo.

According to the statement, the framework focuses on combating visa fraud, improving border management systems, and enhancing legal cooperation between both countries.

Under the plan, Nigeria is expected to review its legal framework to impose stricter penalties on immigration-related offences, particularly those involving forged or fraudulent travel documents.

Both countries also pledged to strengthen laws and enforcement mechanisms governing visa processing and travel documentation.

A key component of the agreement is the expansion of the UK–Nigeria Organised Immigration Crime Unit, with new memoranda of understanding centred on intelligence sharing and joint operations.

The UK government will further support Nigerian border agencies through training programmes and capacity-building initiatives.

The partnership also places emphasis on the protection of vulnerable migrants, particularly women and children, while enhancing research, document verification systems, and migration monitoring processes through the UK–Nigeria Migration, Justice and Home Affairs Dialogue.

Both governments described the agreement as a reflection of their shared commitment to tackling transnational crime and improving migration management through closer collaboration.

The deal forms part of broader engagements during Tinubu’s visit, which focused on strengthening bilateral relations across security, migration, and economic development.


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