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Policy Implementation Hinders Broadband Revolution – Adebayo

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Gbenga Adebayo, chairman, ALTON,
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Gbenga Adebayo, chairman, Association of Licensed Telecommunications Operators of Nigeria (ALTON) and  managing director of Communications Network Support Services Limited (CNSSL) a Business Process Outsourcing (BPO), operator in the telecommunications sector is a thoroughbred telecom engineer.
His career started from Siemens Germany where he spent 19 years before relocating to the country to assume the post of General Manager of VGC Communications.
When the Company was bought by MTN Nigeria, he founded CNSSL to support services to telecommunications operators which also included Call Centre management.
Adebayo spoke to chike onwuegbuchi on issues around quality of service and BPO operation in the country.

Quality of Service, Regulations and Protection of Telecom Infrastructure
The industry has done well. In particular, when we look at the service provision and the value the industry has brought to the ecosystem, it has done fairly-well.
Looking at job creation and employment opportunities, supports to small and medium enterprises and to other sectors of the economy, contribution to the GDP and FDI, the telecom sector is the best thing that has happened to Nigeria.
The telecom is in the forefront of taking Nigeria to the group of industrialized nations as we work towards vision 20:2020. In summary, the industry will continue to do well in-spite of the local challenges.
The industry is one of the few in the country that have brought value to the socio-economic development.

States Hostile to Providers in Terms of Regulations
There are few States that are in exception of being hostile to telecom operators. Majority of them, from the South to East, West and North; it is basically the same thing. Few are in exception, for example Lagos.

The Governor has shown some good examples that others should emulate. It is not just by reducing the charges on Right of Way (RoW) approval.

In the area of providing the enabling environment that operators require to deploy critical infrastructure, the State leads.

Also, there are efforts by the State Government to protect telecom infrastructure which is well commended. So, with the exception of Lagos, Edo and Kwara, others have not joined the trend of telecom revolution.

I put it that way, because once you allow telecom to blossom you have activated that economy. Meanwhile, it behooves on us, the operators to win the interests of those States that are hostile, but they have to show the desire.

They need to see the future socio-economic benefits of telecom more than the immediate internally generated revenue in telecom provisions. Therefore, there should be continuous engagement.

I am glad the Minister of Communications Technology has ignited the drive towards declaring telecom infrastructure as critical public assets; her efforts at the Federal Executive Council that led to the constituting of the National Broadband Council which comprises of all State Commissioners related to ICT, and so many other initiatives is commendable.

I am hoping that we will start reaping from the efforts that were made in 2013 and years ago. Lagos is a very good testimony and I am hoping we will have more of such within the first and second quarter of 2014.

Sanctions to Soften Hostile States
I think sanctions do not often help. We are engaging stakeholders at all levels. We have held meetings with different States to discuss some issues they raise concerning our members. But when all efforts made through dialogue are rebuffed, we will have no choice than to consider other alternatives.

And such alternative will be to accept whatever it is that will protect investments in this sector. Against that, we will clave our regulator to approve for us discriminative tariff in such that in States where there are higher costs of business we will have no choice than transfer the huge costs to the consumer.

It may lead to regime that when you make a call from State “A” tariff will stand at X and when it is from another location it switches to Y. Nevertheless, I am hoping that we will not get to that level. I have confidence in the commitments of various stakeholders to address the situation; and together we can move the industry forward.

It will push the economy higher as well, because we are not yet there. Next revolution is broadband, which is an enabler of trade more than the voice services.

 If we are to achieve the level of broadband provision to move our economy forward, then, we must remove all the barriers to network operations and maintenance.

Fast-tracking Broadband Revolution
One thing I have discovered is that we are good at identifying issues relating to broadband. But we are not good at proffering solutions to problems associated with the processes. It is not just in telecoms that this kind of attitude is obvious in our economy.

We know what the problems are, but instead of taking responsibility and dealing with the issues, remove the barriers and move; we tend to prefer to apportion blames.

Therefore, in the next dispensation and for us to be where we ought to be and have a driver for broadband, we need to take individual and collective responsibilities.

The era of apportioning blames should be over. In fact, NCC coming to blame operators and other regulators and counter blames from different quarters must stop. Every stakeholder must take responsibility.

It is an industry battle whereby we need collaborate to make the impact; both at the regulators level, communications, planning and approval, each one must take responsibility. The era of penalties and threats should be over.

Without that, I am afraid, it will be very difficult to achieve. I have been privileged to be a member of one of the broadband policy implementation councils and have seen the excellent work done by the Committee. But the implementation will pose its own challenges, unless we come together.

We should continue to remind ourselves that against wide held opinion, telecom is beyond the quality of service (QoS). Today, the industry is being assessed only from the trend of QoS. We are beginning to forget, and very quickly too, other benefits accruable in telecom operations which job creation, telecom as the driver of other industries, etc.

The banking sector in Nigeria, today, is reported to be one of the best in Africa. This success is traceable to the support and services provided by the telecom industry.

In summation, the benefits accruable in the industry are far beyond the issues we are focusing on presently.
As players, we will continue to improve on technology, although environmental factors are more of the challenges that we face.

Regulations and policies need to take cognizance of the challenges. And if the regulators will not take responsibility, go to town to feel the pulse of the industry they regulate, then we are in for a battle.

Extending BPO Call Centers to Other Sectors
We need to begin to see the benefits. Business Process Outsourcing (BPO) saves companies costs and turns them to be more efficient. It helps in reducing overhead costs for companies; they can give a portion of that aspect of their business to the third party.

And I think we have to start developing the confidence in that regards, which is about adopting the trend.

Such business was mainly carried out by the Indians, China and rest of them, but our people have started developing in such business area.

And Nigeria is seen as the next destination for the infrastructure, due to our level of education, population and most importantly, the benefits that telecoms have afford to businesses in BPO to thrive.

Without that the companies wouldn’t come in. in fact, you wouldn’t see their representatives or connect to them in far- away Europe and other parts of the world.

As players in that areas, we need to create awareness, while encouraging other sectors like banking and finance, aviation to embrace it.

And even the government is in need of contact; government can’t be the ‘be-all’ and ‘do-all’.

If they can provide an enabling environment, restoring confidence to what we do, it can make us (the industry) attractive. There are companies willing and across the world, they will come in.

Poor Welfare Package for Staff Among Some BPO Operators
In that regards, we need to encourage indigenous companies. I am glad that you have mentioned that the dominate players which are not local companies are the ones found wanting.

The indigenous companies are doing better and we will continue to do better hence we understand Nigeria’s socio-cultural environment.

We also understand the economic implications. Again, one factor that users will consider is the governance structure.

It’s not enough to identify these bad practices, but there should be need to fix the challenges confronting employees. However, among those socio-economic issues, there are things we can look at as the industry grows.

Telecom Services in the North-East
We are thankful to the government for the maintained efforts to curtail the insurgencies in the North-East.
Permit me to re-state our call for first line declaration for the protection of the telecom infrastructure after the incidents we had in the past years. It is an ongoing things; we are working with all stakeholders to ensure there is no part of the country that is not connected or remains out of service.

We are hoping that as the general situation improves in those areas, so also will telecom services will improve.

What is important is that we are working with the stakeholders. The speed of work will be determined by and considered by the various stakeholders.

We are cooperating with everyone. As an industry, we would like to have every part of the country connected or covered.

It is not in our interest that those things have happened; we wish that such experience does not repeat in our country.

We assure the public that we are doing the needful by working with the government and other Agencies to achieve the best for the whole country.   


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Firm Gives Advice on How to Stay Secure as AI, robots and VR are Redefining Family Life

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Over the past 10 years, families have experienced shifts in structure and a perceived increase in fragmented interactions at home, largely driven by the pervasive use of technology and changing social norms. What does the next decade hold in store?

According to a global survey* by Kaspersky’s market research center, an overwhelming 81% of people believe digitalisation will fundamentally alter families’ joint pastimes within the next decade. This shift points to a future where bonding is mediated by advanced technology, creating new rituals and challenges in equal measure.

Screen time is family time, but it has its risks

Nearly half (48%) of all respondents envision AI-powered bedtime stories becoming a norm, a figure that rises to 53% among 18–34-year-olds. Today, apps and smart devices offer AI-narrated tales with customisable characters and plot twists.

For the busy parent, it presents a novel aid, for the child, an endlessly patient, interactive storyteller.

Meanwhile, with 31% of families anticipating children opting for digital pets over real ones, it seems that ‘man’s best friend’ just got its first update.

It should be noted, however, that while AI has the potential to enrich a child’s life, it necessitates vigilance. When children interact with AI, for stories or learning, parents must be proactive.

Select services with strong privacy policies that do not unnecessarily store or misuse a child’s data or voice interactions and further enhance control with digital parenting assistants like Kaspersky Safe Kids to restrict content and balance screen time.

Parents would be well placed to treat AI interactions as a new digital playground where they can use parental controls to limit session duration, choose vetted, age-appropriate AI story platforms, and most importantly, maintain an open dialogue about what these stories are and how they are created. Explain to children that an AI is a tool, not a friend, and encourage them to report any strange or uncomfortable interactions, just as they would in the physical world.

The key is to ensure AI complements human interaction, not replaces the comfort of a parent’s voice.

Blowing out the digital candles

Another 43% predict family celebrations migrating to video call formats as a standard, not an exception, a trend accelerated by recent global events but now seen as a permanent fixture for dispersed families.

Meanwhile a daring 26% can imagine taking family vacations entirely in virtual reality. This sounds like the stuff of science fiction, but then 10 years ago, the type of generative AI being used today was not widely anticipated.

This fragmented outlook highlights that the future of family digital activity will not arrive as a uniform wave, but as a series of adoptions shaped by cultural openness and digital infrastructure. For security leaders like Kaspersky, this evolving landscape presents new vectors for risk within the most intimate of spaces, the smart home.

Preparing the digital home for tomorrow’s family

43% of all respondents foresee home robots as family members. Moving beyond voice-activated personal assistants or autonomous vacuum cleaners, these would be embodied AI companions capable of tutoring, playing games, or providing companionship.

In the eyes of hackers, however, every new device, from a VR headset to a robot nanny, is a potential entry point. To keep things secure, change default passwords immediately, ensure all device firmware is regularly updated, and segment your home network.

Use Kaspersky Premium with a Smart Home Monitor which scans users’ home Wi-Fi network 24/7, and shows a list of devices connected to it, including such details as device type, OS and IP address, and alerts when a new or unknown device connects.

As robots, AI, and VR devices become part of the family circle, security must be foundational, not an afterthought.

“The accelerating pace of technology is not fragmenting the family but redefining its shared spaces. The future, as seen by the global majority, is one where digital and physical experiences blend to create new forms of togetherness, from a grandparent joining a birthday party via hologram to a child caring for a digital pet with a sibling across the globe.

“The challenge and opportunity lie in building secure digital environments with intention, ensuring they are safe, respectful, and ultimately, tools that bring us closer,” comments Seifallah Jedidi, Head of Consumer Channel for META at Kaspersky.


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Corporate Comms in the Age of Crypto: Why Nigeria’s Digital Finance Future Depends on Trust

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By John Kokome

By the time you finish reading this article, the price of Bitcoin may have changed twice. That is the nature of cryptocurrency, fast, volatile, and borderless. Yet beyond price charts and trading apps lies a less discussed but critical pillar of Nigeria’s digital finance revolution: corporate communications. In the age of crypto, communication is no longer a support function. It is infrastructure.

Nigeria is one of the world’s fastest-growing crypto markets. Chainalysis ranked the country second globally in cryptocurrency adoption in 2023, driven largely by everyday retail users rather than institutions.

Between July 2023 and June 2024 alone, Nigerians received an estimated $59 billion in cryptocurrency value, the highest in Sub-Saharan Africa. Yet public perception remains sharply divided, crypto is seen as opportunity by some and risk or outright scam by others.

In such an environment, how crypto companies communicate can determine whether they earn trust, attract scrutiny, or lose credibility entirely.

The Complexity Challenge

Blockchain, decentralised finance, wallets, custody, smart contracts etc., are not everyday concepts for most Nigerians. Yet millions are expected to trust these systems with their savings, businesses, and livelihoods.

Corporate communications must therefore evolve from promotion to translation. Crypto companies must become educators, simplifying complex ideas without downplaying risks.

Hype must give way to clarity; speculation must yield to responsibility.

Some homegrown platforms, including FlashChange and other emerging African crypto brands, have begun prioritising financial literacy and user education. That shift is encouraging, but it must become the industry norm, not the exception.

Trust as a Strategic Asset

Trust in financial institutions is fragile globally, but particularly so in emerging markets where currency devaluation and policy uncertainty are familiar experiences. Crypto gained traction in Nigeria partly because people sought alternatives.

Still, crypto companies cannot assume automatic trust. In traditional banking, trust has been built over decades. In crypto, trust is built in real time, on social media, customer support channels, and community forums.

A single outage, security breach, or regulatory misunderstanding can escalate into a reputational crisis. Silence is read as guilt. Ambiguity feels deceptive. Delay looks incompetent. In Nigeria’s fast-moving digital ecosystem, communication speed must match market speed.

Nigeria’s policy evolution on crypto reinforces this point. In December 2023, the Central Bank of Nigeria (CBN) issued guidelines allowing banks to open accounts for Virtual Asset Service Providers, effectively shifting from restriction to regulation.

The CBN acknowledged that global trends demand oversight, not exclusion, while warning of risks related to money laundering, terrorism financing, and consumer protection gaps.

The Securities and Exchange Commission (SEC) has echoed this stance, emphasising that Nigeria’s digital asset future must be anchored on innovation, collaboration, and trust, with clear licensing and investor protection frameworks.The message is clear: crypto is now part of Nigeria’s financial architecture, and communication is central to compliance.

A Young, Digital Audience

Nigeria’s demographics explain crypto’s momentum. According to the National Bureau of Statistics, over 63 percent of Nigerians are under 25, and internet penetration now exceeds 50 percent, driven largely by mobile broadband. This digital-native population consumes information quickly, questions authority openly, and shapes narratives in real time.

Corporate communications teams must engage this audience with transparency and relevance, not marketing noise.

Crisis Communications in a 24/7 Market

Crypto markets never sleep. Crises do not respect office hours. Hacks, liquidity shocks, and regulatory announcements can happen at any moment.

Communications teams must therefore operate like newsrooms prepared, responsive, and coordinated. Pre-approved crisis playbooks, trained spokespersons, and real-time monitoring are no longer optional.

Most importantly, crisis communication must be human-centred. Nigerians want clear answers: Is my money safe? What happened? What comes next?

Brands that respond with honesty and empathy endure. Those that hide behind jargon do not.

Narrative Capital vs Market Share

In Nigeria’s crowded fintech and crypto space, companies often compete on fees and features. But the most durable advantage is narrative capital the credibility and emotional connection built over time.

Narrative capital determines whether users stay during downturns, regulators listen during consultations, and the media seek your voice. Platforms like FlashChange have a responsibility to tell Africa’s crypto story with authenticity, data, and purpose.

From Evangelists to Translators

Nigeria no longer needs crypto evangelists promising disruption. It needs translators, professionals who connect blockchain to remittances, wallets to small businesses, and decentralisation to economic opportunity.

As crypto matures, corporate communications will increasingly determine its legitimacy. Code may power platforms, but communication powers confidence. And confidence, more than any algorithm, will decide whether digital finance fulfils its promise for Nigeria.

John Kokome is the Corporate Communications Manager at FlashChange, a fintech platform redefining secure digital asset exchange. With experience across fintech, cryptocurrency, telecoms, and development communications in Africa. He currently leads strategic storytelling, reputation management, and stakeholder engagement initiatives at the company, focusing on building trust, transparency, and financial literacy in the digital assets space. John’s work sits at the intersection of policy, technology, and public perception, with a strong emphasis on Africa-first narratives and responsible innovation. He has contributed opinion pieces and thought leadership articles on governance, youth empowerment, branding, and Nigeria’s evolving digital economy.


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Senate confirms Oyewole as Supreme Court justice

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Senate has confirmed Hon. Justice Joseph Olubunmi Kayode Oyewole, JCA, as a Justice of the Supreme Court of Nigeria.

Senate confirms Oyewole as Supreme Court justice

Hon. Justice Joseph Olubunmi Kayode Oyewole, JCA

The confirmation was concluded on Tuesday, February 3, following the presentation and consideration of a report by the Senate Committee on Judiciary, Human Rights and Legal Matters.

The report was presented by the committee’s chairman, Senator Adeniyi Adegbonmire of the All Progressives Congress, representing Ondo Central.

Presenting the report, Senator Adegbonmire said: “That the Senate do Receive and Consider the Report of the Committee on Judiciary, Human Rights & Legal Matters on the confirmation of the nomination of Hon. Justice Joseph Olubunmi Kayode Oyewole, JCA, as a Justice of the Supreme Court of Nigeria.”

The confirmation followed a formal request by Bola Tinubu, who wrote to the Senate last Tuesday seeking legislative approval for the appointment. The letter was read on the floor of the Senate by the President of the Senate, Godswill Akpabio.

In the letter, President Tinubu stated: “Pursuant to Section 231 (2) of the 1999 Constitution of the Federal Republic of Nigeria as amended.

“I am pleased to present for confirmation by the Senate the appointment of Hon. Justice Oyewole Kayode as Justice of the Supreme Court of Nigeria. While it is my hope that the Senate will consider and confirm the nomination expeditiously, please accept the assurances of my highest regards.”

Following the reading of the letter, Akpabio referred the executive communication to the Senate Committee on Judiciary, Human Rights and Legal Matters for further legislative action.

The committee was directed to carry out its work and report back to the Senate as soon as possible, a process that culminated in the confirmation approved by the chamber.


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