Telecom
Poor QoS Persists 19 Years after GSM Revolution
It will be 19 years this August since the introduction of the Digital Mobile Communications services popularly referred to as GSM in Nigeria.
The acceptance and growth rate among the Nigerian populace has had serious and great latent of enhancing the communication.
Today, GSM phones beep in almost every palm, pocket, handbags, offices, parties, school hostels, beer parlors, every nook and cranny of the country.
Aside the availability of telephony, the revolution also ended the monopoly enjoyed by Nitel and introduced competition by the various operators.
Quality of service has not however kept pace with the burgeoning development in the telecom industry. It is much worse now than seven years ago when the revolution began.
There are still complaints of bills for undelivered messages, charge for dropped calls , which increase the revenues operators but leave deep holes in the pockets of subscribers
Equally, they complained that Internet service remained a challenge, just as much as uploading and downloading.
As a matter of fact, all the telecom operators exhibit grave deficiencies in their service delivery from small to dominant operators.
Deolu Ogunbanjo, president, National Association Telecommunications Subscribers of Nigeria (NATCOMMS), blamed poor quality of service on inadequate base stations in the country.
Ogunbanjo said that United Kingdom with population less than Nigeria has over 60, 000 base stations while base stations in Nigeria is still under 30,000.
He added that issues around ‘Right of Way’ approvals and closure of base stations by state government agencies have also impacted negatively on the quality of service being delivered by telecommunications operators.
“There is need for more stakeholders’ engagement between Nigerian Communications Commission (NCC), telecommunications operators and state governments to resolve socio-economic factors that are frustrating operators in deploying infrastructure for improved quality of service.
“Operators need to build more base stations to improve capacity of their network with digital radio equipment,” Ogunbanjo said.
In clear terms, operators lack capacity to meet the demand of subscribers and they have no apologies for that.
Operators blame high cost of doing business, rising insecurity and widespread cases of theft of their vital equipment and so on for worsening quality of service.
They also point at forced relocation of hundreds of kilometers of fibre optic cables as a result of road works as well as difficult access to sites and community relations troubles.
Myke Offili, general manager commercial, Coloplus, telecommunications collocation services provider, agreed that network congestion is responsible for the poor telecommunications services been experienced by subscribers as pressure is on the network at the same time.
He stressed the need for operators to expand their network through making available additional spectrum to them in line with ATCON position.
He urged government to address the high cost of deploying network infrastructure as well intensify effort in educating the public on the impact of technology contrary to on-going misinformation about certain technology at the market place.
Elsewhere, Oladipo Raji, group managing director, InfraFocus Technologies, attributed the poor network services to congestion of the network as a lot of people are accessing the network at the same time.
“This means that we don’t have adequate capacity on the network. Everywhere in the world there are always two networks mobile and fixed networks delivering mobile and fixed data services, but in Nigeria we have put the two networks together and into one operator through universal licensing regime where GSM operators delver mobile and fixed data from one network hence the congestion.
“If we had encouraged ISPs to deliver fixed data at home and offices while GSM operators deliver mobile data we would not have been in this situation. It is time for NCC to correct this mistake and segregate the market by licensing ISPs to deliver internet to homes and offices by this, jobs will be created as well,” he said.
Federal government has unveiled an ambitious plan to deploy 7,000 telecommunications towers across the country, with 80 per cent allocated to Northern Nigeria to address the region’s acute connectivity deficit.
The federal executive council had already approved the 7,000 towers project by March 2025 to support digital transformation and 5G rollout, with formal rollout scheduled to begin in the fourth quarter of 2025.
The project’s first tower will be installed next week in a rural Abuja community of 5,000, where insecurity compounds connectivity challenges.
Unlike conventional masts, these towers will double as digital hubs, providing internet to schools, hospitals, and local government offices.
“Most of these clusters are in the North. That’s the reality. There are a few clusters in the South-West, you know, that are not connected, but the bulk of the clusters are in the North, Bosun Tijani, minister of Communications and Digital Economy, told TVC recently.
He continued, “So, almost 80% of these towers will be going towards filling that gap in the North. The rest will now patch up where we have left off.
“Unlike traditional telecom masts, they will deliver internet to local schools, hospitals, and government offices, maximising their impact. Wherever we put them, we use the same infrastructure to serve the community.”
Tijani highlighted a collaborative model where mobile network operators will connect to the towers’ cables, reducing redundancy and optimising resources.
Nigeria’s digital landscape remains uneven.
As of January 2025, 128.3 million Nigerians, 54.3 per cent of the population, lack internet access, ranking the country fourth globally for unconnected populations.
Broadband penetration stands at 48 per cent, with over 50 per cent of Nigerians living there, facing significant barriers, including unreliable electricity and low digital literacy.
Progress has been made, with the number of people in unserved and underserved areas falling from 36.8 million in 2013 to 23 million in early 2025, yet the connectivity gap remains a formidable challenge.
The 7,000-tower initiative, distinct from the separate Project 774, forms part of a broader strategy that includes satellite technology, such as Starlink, and fibre-optic cables, which Tijani described as the backbone of reliable connectivity in advanced markets.
The government’s focus on the North reflects the region’s disproportionate share of unconnected communities, while the project’s design aims to address both digital and security challenges.
Engr. Ikechukwu Nnamani, CEO of Digital Realty, West Africa’s leading interconnected data center facility, has been recognized for his outstanding contributions to Nigeria’s digital economy and the broader African ICT landscape.
L-R: Mr. Ken Nwogbo, Publisher and Editor-in-Chief of CommunicationsWeek Media, Editor Engr. Ikechukwu Nnamani, CEO of Digital Realty and Dr. Muhammed Rudman, Chief Executive Officer, Internet Exchange Point of Nigeria (IXPN) at the 2025 Africa’s Beacon of ICT (ABoICT) Merit and Leadership Awards, organized by Communications Week media.
At a ceremony in Lagos, Nnamani was named among the Top 50 Most Valuable Personalities in Nigeria’s Digital Economy by KnowHow Media.
According to the organizers, this recognition reflects his unwavering commitment to innovation within Africa’s tech ecosystem.
Segun Oruame, Vice-Chairman of KnowHow Media, emphasized Nnamani’s significant impact on Nigeria’s ICT landscape, highlighting his role in advancing the country’s digital economy.
Adding to his accolades, Nnamani was also honored with the ICT Growth Impact Award in Data Centre Infrastructure at Africa’s Beacon of ICT (ABoICT) Merit and Leadership Awards, hosted by Nigeria Communications Week.
This award acknowledges his instrumental role in developing telecom and ICT infrastructure across multiple African nations, including Ghana, Togo, Liberia, Sierra Leone, Ivory Coast, Senegal, Kenya, Uganda, and Angola.
Expressing gratitude for the recognitions, Nnamani dedicated the awards to his team at Digital Realty, acknowledging their continuous support.
He reaffirmed his commitment to fostering industry growth and driving innovation across Africa.
Telecom
SBTS Group CEO Evelyn Lewis Named Among Nigeria’s Top 50 Digital Economy Leaders for Youth-Focused Tech Initiatives
Evelyn A. Lewis, CEO of SBTS Group, has been named one of Nigeria’s “50 Most Valuable Personalities in the Digital Economy” by IT Edge News.Africa, recognizing his visionary leadership in digital transformation, innovation, and youth empowerment.
Presented during the “Nigeria: State of the Digital Economy 2025” colloquium and awards ceremony in Lagos, the recognition highlights Lewis’s role in shaping Nigeria’s digital future. The high-profile event, organized by Knowhow Media (publishers of IT Edge News.Africa), brought together top policymakers, digital innovators, and ecosystem enablers across public and private sectors.
At the center of Lewis’s recognition is his commitment to building Africa’s digital economy through skills and job creation. Under his leadership, SBTS Group—in collaboration with the Digital Bridge Institute (DBI)—is implementing an ambitious plan to:
- Train 5 million Nigerian youths
- Create 50,000 digital jobs by 2030
This initiative aligns with Nigeria’s National Digital Economy Policy and Strategy (NDEPS) and the Federal Government’s 3 Million Technical Talent (3MTT) program.
SBTS Group’s proprietary Intelligent Capacity Building Model (ICBM), developed under Lewis’s leadership, is at the core of this effort. The model closes the gap between digital training and employment, offering career-focused tracks in:
- Cybersecurity
- Software Development
- Artificial Intelligence (AI)
- Business Process Outsourcing (BPO)
- Digital Entrepreneurship
ICBM is currently being rolled out across DBI campuses nationwide, forming a scalable framework for skills development.
SBTS and DBI will kick off the next phase of their national rollout with new training and BPO centres in Abuja and Enugu, scheduled for launch in June 2025. These centers are expected to create over 5,000 jobs in their first phase, acting as blueprints for replicable, sustainable digital employment hubs nationwide.
Beyond training, SBTS has also built a national unified digital learning and registration platform for DBI. The system integrates national identity tools such as NIN and BVN, supports student sponsorships, facilitates enterprise partnerships, and enables career tracking—laying a foundation for a data-driven, transparent digital skills ecosystem.
“This award reaffirms our commitment to building Africa’s digital economy from within,” said Evelyn Lewis. “At SBTS Group, we believe that human capital is Africa’s greatest asset. By empowering our youth, we’re investing in a future where Africa leads in innovation and competitiveness.”
The 50 Most Valuable Personalities (50MVPs) initiative annually celebrates visionary leaders accelerating Nigeria’s digital transformation. The 2025 edition recognized contributors across tech, governance, and entrepreneurship under the theme:
“Accelerating Nigeria’s Digital Transformation: Insights on Challenges and Emerging Opportunities.”
Other 2025 honourees include:
- Obadare Peter Adewale, CVO, Digital Encode
- Nentawe Yilwatda, Minister of Humanitarian Affairs & Poverty Reduction
- Ayọ̀wándé Àdalémọ, CEO, Wave5Wireless
- Krishnan Ranganath, Regional Executive, West Africa & Morocco – Africa Data Centres (ADC)
- Ike Nnamani, CEO, Digital Realty
- Daser David, President/CEO, Digital Bridge Institute
- Suleiman Isah, Commissioner for Communications Technology & Digital Economy
- Shuaibu Kabir Bello, CEO, KMDC
- Olawole Owoeye, Co-founder, Cedarview Communications
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