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Poor QoS Persists 19 Years after GSM Revolution

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It will be 19 years this August since the introduction of the Digital Mobile Communications services popularly referred to as GSM in Nigeria.

Poor QoS Persists 19 Years after GSM Revolution

The acceptance and growth rate among the Nigerian populace has had serious and great latent of enhancing the communication.

Today, GSM phones beep in almost every palm, pocket, handbags, offices, parties, school hostels, beer parlors, every nook and cranny of the country.

Aside the availability of telephony, the revolution also ended the monopoly enjoyed by Nitel and introduced competition by the various operators.

Quality of service has not however kept pace with the burgeoning development in the telecom industry. It is much worse now than seven years ago when the revolution began.

There are still complaints of bills for undelivered messages, charge for dropped calls , which increase the revenues operators but leave deep holes in the pockets of subscribers

Equally, they complained that Internet service remained a challenge, just as much as uploading and downloading.

As a matter of fact, all the telecom operators exhibit grave deficiencies in their service delivery from small to dominant operators.

Deolu Ogunbanjo, president, National Association Telecommunications Subscribers of Nigeria (NATCOMMS), blamed poor quality of service on inadequate base stations in the country.

Ogunbanjo said that United Kingdom with population less than Nigeria has over 60, 000 base stations while base stations in Nigeria is still under 30,000.

He added that issues around ‘Right of Way’ approvals and closure of base stations by state government agencies have also impacted negatively on the quality of service being delivered by telecommunications operators.

“There is need for more stakeholders’ engagement between Nigerian Communications Commission (NCC), telecommunications operators and state governments to resolve socio-economic factors that are frustrating operators in deploying infrastructure for improved quality of service.

“Operators need to build more base stations to improve capacity of their network with digital radio equipment,” Ogunbanjo said.

In clear terms, operators lack capacity to meet the demand of subscribers and they have no apologies for that.

Operators blame high cost of doing business, rising insecurity and widespread cases of theft of their vital equipment and so on for worsening quality of service.

They also point at forced relocation of hundreds of kilometers of fibre optic cables as a result of road works as well as difficult access to sites and community relations troubles.

Myke Offili, general manager commercial, Coloplus, telecommunications collocation services provider, agreed that network congestion is responsible for the poor telecommunications services been experienced by subscribers as pressure is on the network at the same time.

He stressed the need for operators to expand their network through making available additional spectrum to them in line with ATCON position.

He urged government to address the high cost of deploying network infrastructure as well intensify effort in educating the public on the impact of technology contrary to on-going misinformation about certain technology at the market place.

Elsewhere, Oladipo Raji, group managing director, InfraFocus Technologies, attributed the poor network services to congestion of the network as a lot of people are accessing the network at the same time.

“This means that we don’t have adequate capacity on the network. Everywhere in the world there are always two networks mobile and fixed networks delivering mobile and fixed data services, but in Nigeria we have put the two networks together and into one operator through universal licensing regime where GSM operators delver mobile and fixed data from one network hence the congestion.

“If we had encouraged ISPs to deliver fixed data at home and offices while GSM operators deliver mobile data we would not have been in this situation. It is time for NCC to correct this mistake and segregate the market by licensing ISPs to deliver internet to homes and offices by this, jobs will be created as well,” he said.

 


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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MoMo PSB Brings Relief to UNILAG Students with Ultra-Cheap Bus Fares

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MoMo Payment Service Bank (MoMo PSB), a fintech subsidiary of MTN Nigeria, has announced a partnership with Ogata Electric Vehicles to provide subsidised bus rides of ₦10 per fare to students of the University of Lagos (UNILAG).

MoMo PSB Brings Relief to UNILAG Students with Ultra-Cheap Bus Fares

MoMo PSB

The initiative, unveiled on Thursday in Lagos, is aimed at easing transportation costs for young Nigerians, particularly students, as part of MoMo PSB’s broader commitment to financial inclusion and digital accessibility.

MoMo PSB, which provides millions of Nigerians with secure financial services including transfers, savings, card services, bill payments and wallet solutions, said the transport subsidy reflects its mission to improve everyday life by reducing the cost of essential services.

The company explained that the partnership with Ogata Electric Vehicles would not only make commuting more affordable for students but also promote sustainable mobility through the use of electric buses.

Officials of MoMo PSB noted that the initiative is designed to bring “good cheer” to the UNILAG community, ensuring students can access safe, reliable and cost-effective transport while focusing on their education.


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MTN Nigeria Launches Unlimited 5G Broadband Plans to Boost Digital Inclusion

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MTN Nigeria has launched its Unlimited Broadband Data plans powered by 5G technology, a move the telecoms giant says will tackle long-standing challenges of capped data limits, high costs and unstable connectivity faced by internet users across the country.

MTN Nigeria Launches Unlimited 5G Broadband Plans to Boost Digital Inclusion

MTN Nigeria

Egerton Idehen, Chief Broadband Officer of MTN Nigeria, said the new product was designed to support high-demand users including streamers, gamers, households and businesses requiring uninterrupted connectivity.

“We’re building a broadband experience for everyday life. For content creators, remote workers, gamers, students and households. Our focus is on speed, reliability, low latency, and affordability.

“Broadband is designed to deliver seamless connectivity that empowers Nigerians to thrive in the digital economy,” Idehen said.

The plans, available in speed-based variants of 50Mbps and 100Mbps, promise lightning-fast speeds and ultra-low latency to address issues of lag and buffering. MTN said the packages would also provide affordable and flexible options to cater to diverse economic segments.

New customers who purchase a 5G router will enjoy a welcome bonus of unlimited data for the first 30 days, allowing them to experience the service before committing to long-term use.

The company explained that the initiative was part of its broader commitment to digital inclusion, enabling Nigerians to access stable connections for virtual meetings, large file transfers, online learning, high-definition streaming and professional gaming.

Customers can subscribe to the Unlimited Broadband Plans by dialling 4611#, using the MyMTN app, MTN eShop, MTN website, or visiting authorised retail outlets nationwide.


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Airtel Africa Foundation Opens Undergraduate Scholarship Portal in Nigeria

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The Airtel Africa Foundation has opened applications for its Undergraduate Tech Scholarship in Nigeria, inviting first-year university students with strong academic potential to apply for financial support aimed at accelerating their studies in technology and related fields.

The scheme provides full tuition, accommodation support, and essential study materials for eligible 100-level students. It forms part of the Foundation’s F.E.E.D. agenda, which promotes Financial Empowerment, Education, Environmental Protection, and Digital Inclusion, with a focus on creating pathways for talented young people who face financial barriers.

Airtel Nigeria CEO, Dinesh Balsingh, encouraged students to take advantage of the opportunity. He noted that, “Education is one of the most powerful tools for national development,” adding that “as an organisation, Airtel is determined to build a platform for aspiring young Nigerians to learn, innovate and lead in the country’s expanding technology landscape.”

Applications are open to students pursuing courses such as Information Technology, Computer Science, Software Engineering, Data Science, Cyber Security, Artificial Intelligence, and other ICT-related disciplines at participating universities: University of Lagos, University of Nigeria Nsukka, Ahmadu Bello University, University of Benin, Obafemi Awolowo University, University of Ilorin, and Tai Solarin University of Education.

Dr Segun Ogunsanya, Chairman of the Airtel Africa Foundation, said the scholarship demonstrates the organisation’s commitment to nurturing Africa’s next generation of digital leaders. “Young Africans are brimming with talent and ambition. What many need is a fair chance to pursue their education without financial pressure. This scholarship reflects our belief that investing in their growth will strengthen communities, empower families, and expand the continent’s digital future,” he said.

Applicants must be enrolled in 100-level, have scored at least 230 in JAMB, and hold a minimum of five credits in WAEC, including English and Mathematics, in a single sitting. Required documents include Joint Admissions and Matriculation Board (JAMB) results, university admission letter, West African Examination Council (WAEC) certificate, student identity card, and academic transcript or university results.

The Foundation encourages qualified students across the listed institutions to apply and position themselves for a stronger start in the technology sector. Applications can be submitted at candidate.scholastica.ng/schemes/airtelfellowship2025.

 


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