General News
Risks of Mobile Payment and Agency Banking

Nigeria is experiencing phenomenal growth in its banking and e-banking sectors with new policies and regulations that is driving cashlite, branchless Banking and agency banking services for existing and new customer segments in urban and rural communities.
The financial institutions and other players in the financial sector are continually expanding the products and services they offer while constantly searching for new, easy and secure ways of enabling their customers to access and operate the various products and services they offer.
Regulatory changes in recent years is changing the way banking services is provisioned to unbanked, under banked in rural and urban communities with limited options for formal Banking services.
Mobile Payment is improving access to these groups, cost effectively through the use of Agents in cities, towns and rural communities.
The Central Banks around Africa are also actively licensing banks and other non prudentially managed organizations to deploy mobile financial services for basic banking services, payment, money transfers and other financial services using the third party agency network.
The benefits of agents as financial services intermediaries have proven to be successful in some countries like Philippines and Brazil. More than 18 percent of Banking activities and transactions are conducted at agent locations in Brazil alone with more than 140,000 active agency outlets in operation, making it the most extensive use of agents anywhere in the world.
The successes in Uganda and Kenya are also worthy of mentioned and both are directly linked to the availability of a well connected agency network of the mobile money providers in both countries.
Who are Agents?
Potential agents are either registered entities or non-registered with on going primary business with intentions to provide mobile money as an add-on service in addition to existing primary business?
It is desirable for agents to have primary on-going business to enable them manage liquidity, reduce rebalancing trips to the nearest bank branch, manage cash at hand and also reduce cost in the early days of low value adoption of mobile financial services.
The scheme operator partner decides the type of services it wants the banking correspondent to offer to the public in accordance with its strategic plan.
The Agent will meet the following benchmarks – ubiquity: available in prime locations and easy access, trustworthiness: trust in non repudiation of the service, low-cost: low cost set up structures with minimal barrier to entry, liquidity: cash in / cash out requirements that are within the affordability range for the targeted store owners.
Providing basic financial services at the agents for customers of the scheme provider could take many forms.
Bill payments, utilities payment, domestic money transfer, merchant services, low value deposits and withdrawals are some of the basic services available at the agent outlets.
Agents are weakest link in the mobilemoney ecosystem since the scheme provider may not be able to ensure certainty at all times at the outlets and also ensure guaranteed minimum service levels at the outlets. These agents whom are service providers or shop owners are also faced with potential frauds which could be by omission or commission.
Evidence has shown that fraud attempts in the early days of mobile money deployments are mostly targeted at agents that may not be well versed in the operations of the service or agents that connived with intentions to defraud the scheme provider.
Evaluating the Risks
Technology and application compromises could present a significant risk for agents if they are not well educated and trained on some processes like PIN management, due diligence or record keeping. MobileMoney and Agency Banking are services unlike airtime vending which is a product.
Liquidity risks which will be significant as Agent network grow slowly and confidence level improves over time.
If mobile money recipient cannot consistently cash out at agent outlet at their own locality, the more they are the weary and discouraged to use the mobile channel.
Providing multiple cash out points like ATM, Cards, transfer to account, token generation and other innovations will address this challenge.
An efficient cash forecasting , management processes and support for the agents will address this issue and reduce it to barest minimum. The agent risk could take may forms from outright robbery, theft, poor product knowledge, application failures or even poor customer due diligence processes.
In some countries, providers made great haste to launch out to achieve coverage very quickly and paid little or no attention to Agent training which later impacted future operations.
Mobile oney is a service and requires lots of education. Regulators are helping the ecosystem’s long term sustainability and growth by standardized training procedure that is enforced across providers, agent licensing and certification is encouraged by the regulator to providers.
Security
Potential agents during training or sign up activities are always skeptical about physical and logical security as a mobile payment agent. Incidences of robbery and mugging of agents are still unheard in Nigeria but agents are already reporting systematic attempts to defraud through fake transaction message notifications, subscriber enrollment via stolen ID, unauthorized PIN reset conducted at agent outlets.
John, newly signed up as an agent with one of the recently licensed mobile financial services provider, His major concern was His physical security and He made some decent efforts to put in place some anti burglary systems. He was recently defrauded of N5,000 ($30) when some dubious persons posing as the channel manager of the mobile money firm accessed his device at his location and changed transaction destination number on his phone to another number which they used to reply messages to confirm cash out transactions after they had left his outlet.
Fake Currencies
Fraudsters are quickly building their game plan and strategies to engage the agents.
Agents are primarily store owners, mom and pop stores, convenience outlets and some other organized retail outlets.
However, some unemployed youths and semi skilled workers are signing up to become agents in Nigeria without the required understanding of cash management and handling prior to their engagements as agents.
By omission or commission, incidences of agent cash- in currencies having some fake notes are on the rise in the semi urban areas.
During a recent field trip, some agents were interviewed in Badagry area of Lagos state and two out of ten confirmed that they had received fake notes at least once within the first one month of operation while one of them confirmed that He passed the fake note off to another cashing -out customer.
Agency Sustainability
If agents are not earning revenues in the early days of low volume due to low adoption, they tend to abandon the agency outlet and focus on other activities.
The challenge of agency sustainability in Nigeria is still unfolding and most agents that are faced with the sustainability issues are agents that do not presently have primary business and most probably hired new office spaces and mobile money is the only service that is provided at such outlets instead of providing mobile money as one of the services alongside the primary business.
Compensating Losses
There are three parties to the mobile money transaction though not in all cases – The scheme provider, agent and the customer.
Agents are supposed to be covered by the provider’s insurance plan covering cash in transit, fraud, fire and robbery with coverage up to N100,000 as contained in the regulatory framework but it is still unclear how customers can recover losses in extreme case of business closure especially if the scheme provider is a non-prudentially managed entity.
Few scenarios where agents had made claims for losses (which cannot be independently confirmed) experiences has shown that agents are usually left to recover losses without adequate support from the scheme provider.
The agent that received the fake currencies during our field visit in Lagos, expressed her regrets that the mobile money provider could not explain to Her in clear teams who bears the losses.
Judging from most stakeholders concerns in the mobilemoney ecosystem, fraud seems to be first on their checklist.
From a Bank’s point of view, dealing with agents can be a nightmare.
Innovative practices that the regulator can put in place to address the fraud concerns should include a centrally located fraud alert systems where all providers, agent and customers can log fraud issues in a timely manner so that patterns can be established with a view to curbing or reducing future occurrences and also using the outcomes in continuous training of Agents
General News
Kaspersky Enhances Network Detection and Response Capabilities with KATA 8.0 Release

Kaspersky has announced a major update to Kaspersky Anti Targeted Attack 8.0 (KATA 8.0), designed to help organisations improve visibility across their networks and detect sophisticated cyberthreats earlier and with greater accuracy.

As the attack surface continues to expand and traditional network perimeters dissolve, security teams face growing challenges in controlling network traffic security. KATA 8.0 addresses these challenges with new detection technologies, broader network observability and tighter integration with Kaspersky’s security ecosystem and third-party solutions.
Advanced detection technologies for modern threats
KATA 8.0 introduces several new detection capabilities aimed at improving threat detection while reducing alert fatigue.
The new anomaly detection technology identifies suspicious network behaviour by analysing key protocols commonly abused in cyberattacks, such as DNS, HTTP and Kerberos.
Instead of inspecting all network traffic, the technology focuses on protocol-specific deviations while taking into account the organisation’s infrastructure and usage patterns. This approach significantly improves detection accuracy and helps reduce false positives.
With shadow IT detection, KATA 8.0 enables organisations to identify the use of unauthorised public services. The solution supports more than 5,000 external services, including popular cloud storage and collaboration platforms, helping security teams improve network visibility and regain control over corporate data flows.
KATA 8.0 also introduces retrospective scanning of user-uploaded traffic copies. Security teams can now upload PCAP files manually or automatically from other security systems and analyse them using the latest detection rules and updates across Kaspersky’s anti-malware, sandbox, IDS and other engines. This enables deeper investigations and the discovery of threats that may have gone undetected at the time of the incident.
In addition, KATA now can collect all the observables from the network traffic including file names, URLs and hashes – not only malicious objects, but also the safe ones. This allows analysts to identify potentially compromised users and suspicious activity even when objects initially appear clean, providing a broader and more proactive security perspective.
Stronger integrations for faster investigations and response
KATA 8.0 also enhances integration with other Kaspersky solutions and external platforms to streamline investigations and improve response times.
Integration with Kaspersky Security for Mail Server (KSMS) enables dynamic scanning of password-protected email attachments in the KATA Sandbox, while enriched KATA alerts now include full visibility into actions taken by KSMS, such as blocking or deleting suspicious content.
For organisations using Managed Detection and Response (MDR), KATA 8.0 acts as a network sensor supplying telemetry directly to the MDR cloud. MDR analysts can now also request additional context from KATA directly through the MDR interface, without involving the customer, significantly accelerating investigations.
The solution also supports automated file submission from Kaspersky Endpoint Security (KES) to the KATA Sandbox, enabling deeper analysis of suspicious files discovered on endpoints and faster response actions when malicious verdicts are confirmed.
To strengthen active response capabilities, KATA 8.0 introduces new connectors for Check Point NGFW, allowing the solution to automatically generate blocking rules based on detected malicious network activity and enforce them at the firewall level in near real time.
Ilya Markelov, Head of Unified Platform Product Line at Kaspersky, says: “Kaspersky Anti Targeted Attack 8.0 was designed to provide high level of visibility, enabling proactive threat detection, deeper investigations and more confident response decisions through advanced analytics and tight integration with endpoint protection, email security, MDR and other products and services.
“As part of its long-term development strategy, in future releases we plan to move KATA to the Open Single Management Platform (OSMP). This will enable seamless integration with multiple Kaspersky solutions and third-party components through a unified web console, supporting NDR, EDR, SIEM, XDR and more within a single security ecosystem.”
General News
Court Fines Lafarge Africa N2m for Using Ex-Employee’s Name, Details Online after Dismissal

National Industrial Court of Nigeria in Lagos has ordered Lafarge Africa Plc to pay N2 million in damages to a former employee after finding that the company unlawfully retained and continued using his personal data years after his exit.

In a judgment delivered on February 17, 2026, in Suit No. NICN/LA/60/2022, Justice Ikechi Gerald Nweneka ruled that the cement manufacturer breached the claimant’s right to privacy by listing his name and contact details in official purchase orders long after his employment ended.
Mr. Kehinde Adeniyi Johnson, claimant, had approached the court in February 2022, alleging that although he left the company in November 2019, his name, personal email address and phone number remained attached to Lafarge’s.
He sought multiple declarations and N50 million in general and aggravated damages, arguing that the continued use of his identity amounted to unlawful usage, fraudulent misrepresentation and emotional distress.
According to court filings, Johnson told the court that he kept receiving calls, emails and WhatsApp messages from suppliers and logistics agents regarding consignments intended for Lafarge.
He recounted an incident involving a shipment from India: after being contacted by a dispatcher, he accepted delivery but was denied access to company premises upon arrival.
He later alleged that he was attacked by armed robbers in the aftermath, blaming the exposure created by the company’s continued use of his identity.
Lafarge denied liability, attributing the issue to a system malfunction. The company maintained that it deactivated Johnson’s official email and server access upon his departure and notified relevant suppliers of his disengagement.
It also challenged the court’s jurisdiction, arguing that claims relating to tort and emotional distress fell outside the court’s scope.
In addressing preliminary objections, Justice Nweneka dismissed the company’s challenge to the admissibility of emails and WhatsApp messages tendered as evidence, holding that the communications were not hearsay since they involved the claimant and company representatives.
On jurisdiction, the court held that the dispute stemmed directly from the employment relationship and therefore fell within its competence.
It further clarified that the suit was not brought under the Fundamental Rights Enforcement Procedure Rules, making it properly instituted before the court.
After reviewing the evidence, the judge found that Lafarge continued to use Johnson’s name and telephone number in purchase orders well after his exit, thereby violating the Nigeria Data Protection Act and Section 37 of the 1999 Constitution, which guarantees the right to privacy.
he court also upheld the claim for intentional infliction of emotional distress, describing the company’s conduct as reckless, particularly after it had been formally notified by the claimant’s solicitors.
However, several other claims including those relating to human dignity, tortious interference, indemnification and aggravated damages were dismissed for lack of proof or improper framing.
In awarding N2 million in damages, the judge cited statutory limits under the data protection law and the principle of proportionality.
The court further directed Lafarge to permanently erase the claimant’s personal data from its servers, applications and procurement systems, and to deactivate any pre-generated codes bearing his name.
General News
WhatsApp Faces Regulatory Obstacles in Africa

Mark Zuckerberg’s tech empire is once again under regulatory pressure in Africa after competition authorities across 21 markets launched a formal probe into changes affecting WhatsApp’s AI ecosystem.

The Common Market for Eastern and Southern Africa (COMESA) Competition and Consumer Commission has opened an investigation into Meta Platforms over amendments made in October 2025 to the WhatsApp Business Solution Terms.
At the heart of the probe is whether the updated rules unfairly restrict third-party artificial intelligence providers from accessing the WhatsApp Business API, while preserving full integration for Meta’s own AI tools, including Meta AI.
In a notice issued by the regulator, the commission said it has “reasonable cause to suspect” that Meta may hold a dominant position in the common market and that the changes could “substantially lessen competition” by excluding rival AI service providers from what it described as a crucial digital gateway.
The investigation spans 21 member states, including Kenya, Egypt, Ethiopia, Uganda and Zambia. Stakeholders have been invited to submit feedback before 16 March 2026, with regulators emphasising that the move marks the start of a fact-finding process, not a ruling of wrongdoing.
This is not the first time Meta has faced scrutiny in Kenya and East Africa. Kenyan authorities have previously examined major digital platforms over data protection, misinformation and labour practices. In Nigeria, the data protection regulator fined Meta over privacy violations, underscoring growing African oversight of global tech firms.
Globally, the company is also navigating regulatory headwinds. The European Commission and Italy’s competition authority have reviewed Meta’s AI integrations on WhatsApp amid concerns about potential restrictions on rival chatbot providers. In the United States, Meta has faced antitrust litigation over its broader market dominance.
For Africa’s digital economy, the stakes are high as WhatsApp remains one of the continent’s most widely used platforms for communication, commerce and customer engagement. Across COMESA’s 21 markets, millions of small businesses rely on WhatsApp Business to reach customers, while startups are increasingly building AI-driven services on top of the platform.
If regulators determine that access to WhatsApp’s business interface is being restricted in favour of Meta’s own AI tools, there is genuine concern that it could limit opportunities for African developers and startups seeking to innovate in the fast-evolving AI space.
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