The Skyway Aviation Handling Company Limited (SAHCOL) has concluded a Four-Day Management Retreat, with a call by Dr. Taiwo Afolabi, SAHCOL’s, to staff of the company to aim towards exceeding customers’ expectation.
The Retreat which was held in Ogun State, was attended by Executive and Middle Level Managers of SAHCOL, with the team “Exceeding Customers’ Expectations in 2014 and beyond”.
While thanking the staff for their efforts in 2013, and in the past years since the takeover of SAHCOL by the Sifax Group, he said that through collective efforts of all SAHCOL has lived and continued to take steady steps in the direction of its vision.
Afolabi stressed that though SAHCOL is nowhere near its destination, he is convinced that by the commitment, loyalty and dedication of staff to duty, SAHCOL will get there.
The Chairman recalled that, when the Sifax Group invested in SAHCOL in 2009 through the BPE, the objectives were clear:- to reverse the trend of decline and build a company that can effectively compete in ground handling, not just in Nigeria but globally; and also to provide a platform through which employee would develop expertise and achieve their various ambitions.
Afolabi recalled that primarily; the focus has been on the provision of quality service as well as the welfare of all staff in SAHCOL, stressing that these values have not changed, and that the Board is even committed to do more.
Basil agboarumi, head, Corporate Communications, Skyway Aviation Handling Company Limited (SAHCOL), in a statement quoted the Chairman who said that in the last four years, huge investment has been made in critical Ground Equipment running into billions of naira, while plans are on to take delivery of more modern equipment in the months ahead.
“The Ultra-Modern Cargo Warehouse which will become operational in the second quarter of 2014 is state-of-the-art and the first of its kind in West Africa”. He said the warehouse will be equipped with modern infrastructure, and having been designed to eliminate unprofessional cargo handling practices that are peculiar to the Nigeria environment, which are borne out of “our commitment to change all aspects of ground handling and we will not despair”.
Commenting on the Retreat Team for 2014, Afolabi counsels that “as service providers, customers are the only reason we are in business today, and for us to remain in business tomorrow, our collective efforts must be directed at delivering quality service that will exceed their expectations. Customers’ satisfaction is the guarantee that the company will earn revenue which will translate into salaries for staff and profits for shareholders; hence we must place premium on having them satisfied beyond bounds”.