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The Evolution of Digital Finance – Conversational Wallets

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By Daisy Osamor, Customer Growth Executive, Infobip

Conversational wallets have transformed how we manage our finances, offering numerous advantages for individuals and businesses alike. Driven by Artificial Intelligence (AI) and natural language processing, these interfaces have become integral to modern finance.

They deliver beneficial impacts, including their versatile applications, their role in economic crises, revenue-boosting potential for businesses, and the vital aspect of security.

Revolutionising customer experience

At the core of conversational wallets lies their profound impact on customer experience. These innovative interfaces bring a human touch to digital finance, simplifying interactions through text-based conversations. This approach makes financial management accessible to even the least tech-savvy users, democratising financial services.

Convenience and accessibility define conversational wallets. Users can engage through various devices, from smartphones to smart speakers, eliminating the need for physical visits to banks or websites. This accessibility proves especially valuable during economic crises, when physical access to financial institutions may be restricted.

One of the key advantages of conversational wallets is their ability to offer personalised financial guidance. Leveraging customer data, these wallets provide tailored advice on budgeting, investments, and bill payments, empowering users to make informed financial decisions.

Conversational wallets simplify financial transactions. Users can transfer funds, pay bills, manage subscriptions, and check balances directly through the interface, streamlining financial management and enhancing user convenience.

The security imperative – protecting financial data

Security is paramount in digital finance, and conversational wallets prioritise it. With advanced security measures like multi-factor authentication and secure encryption, these wallets ensure the privacy and safety of financial data.

Furthermore, conversational wallets prioritise user data and financial information protection. With advanced encryption and multi-factor authentication, they ensure users can confidently engage in transactions.

In addition to security, conversational wallets contribute to improved financial literacy. Acting as personalised financial assistants, they offer educational content and explanations about financial concepts, investment strategies, and money management techniques.

Seamless integration – bridging financial ecosystems and fostering loyalty

Conversational wallets excel in their ability to integrate with third-party services, expanding the scope of financial services accessible through the platform. Whether it’s utility payments or interactions with other financial institutions, conversational wallets offer a comprehensive solution.

The loyalty and reward programs offered by conversational wallets redefine customer engagement. Users can easily track their rewards, redeem points, and receive personalised recommendations, enhancing customer satisfaction and loyalty.

In times of economic crisis, conversational wallets provide real-time assistance, comprehensive financial insights, and promote financial literacy. Users can make informed decisions, optimise resources, and adapt financial strategies effectively.

Driving business revenue – the power of personalisation

For businesses, conversational wallets are strategic tools to boost revenue. Providing a seamless and personalised payment experience enhances customer satisfaction and conversion rates. Capturing valuable customer data allows for targeted marketing and upselling opportunities.

Conversational wallets usher in a new era of financial management and customer experience. Their convenience, personalisation, and security are invaluable assets. As businesses seek growth and customers navigate economic uncertainties, conversational wallets prove to be indispensable in our increasingly interconnected digital world, safeguarding user information and ensuring financial success.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

E-Financial

Ecobank Nigeria Fully Repays $300m Eurobond Notes

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Ecobank Nigeria has announced the successful repayment of the outstanding principal and accrued interest on its original $300 million Eurobond due February 16, 2026, marking a significant milestone in its liability management strategy and overall balance sheet strengthening efforts.

Ecobank Nigeria Fully Repays $300m Eurobond Notes

Following the full repayment of the Eurobond obligations, the Bank stated that it will now focus its funding initiatives primarily on the domestic capital markets. T

his strategic shift reflects growing confidence in Nigeria’s local debt market and aligns with Ecobank Nigeria’s long-term objective of optimising funding costs while deepening its participation in the domestic financial ecosystem.

“Going forward, Ecobank Nigeria will prioritise domestic credit ratings and local debt issuance to achieve its funding objectives,” stated Ogorchukwu Okwechime, Financial Controller, Ecobank Nigeria, in Lagos.

He added that the successful repayment reinforces the Bank’s commitment to maintaining a resilient balance sheet and sustaining investor confidence.

The tender offer was conducted with Renaissance Capital Africa (Renaissance Securities Nigeria Limited) acting as financial adviser and dealer manager, while Sodali & Co Limited served as tender agent.

The notes were originally issued by EBN Finance Company B.V., with limited recourse to the issuer, for the sole purpose of financing the purchase of the US$300 million 7.125 per cent Senior Note due 2026 issued by Ecobank Nigeria.

The transaction underscores Ecobank Nigeria’s proactive approach to liability management, prudent capital planning, and strategic alignment with evolving market conditions.

It further positions the Bank to leverage domestic funding opportunities while maintaining financial flexibility and operational stability.


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BoI Secures CBN’s Approval for Non-interest Banking Operation

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Bank of Industry (BOI) has received approval from the Central Bank of Nigeria (CBN) to operate a Non-Interest Banking (NIB) Window.

BoI Secures CBN’s Approval for Non-interest Banking Operation

Theodora Amechi, bank’s divisional head, Public Relations, said the regulatory nod allows BOI to launch non-interest banking operations, targeting underserved business segments with tailored financial solutions to support Nigeria’s industrial development.

BOI stated that NIB operations will promote inclusive growth, attract ethical funding, bolster the real economy, and finance customer assets and raw materials using approved non-interest products.

“This approval authorises BOI to commence Non-Interest Banking operations, positioning the bank to further advance Nigeria’s sustainable and inclusive industrial development through tailored financial solutions for underserved and high-impact business segments.

“The Non-interest Banking operations will enable BOI to drive inclusive growth, mobilise new ethical funding, expand support for the real economy, and align its financing activities with social and developmental objectives.

According to the bank, under this framework, BOI will be able to finance customers’ assets and raw materials using approved Non-Interest Banking products.

Announcing this milestone, Dr Olasupo Olusi, MD/CEO, Bank of Industry,  said, “This licence marks a pivotal moment in the Bank’s journey of transforming Nigeria’s industrial sector. With this licence, we can reach a new category of borrowers who, before now, could not be served.”

He said the approval underscores the CBN’s confidence in the Bank’s commitment to responsible financing, adding that it will allow the bank to scale its operations, introduce innovative financing solutions, and deepen support for Micro, Small and Medium Enterprises (MSMEs), as well as other underserved segments critical to Nigeria’s sustainable economic growth.

“BOI’s decision to commence Non-Interest Banking operations is aimed at expanding access to ethical funding for businesses—particularly those that have traditionally avoided conventional interest-based financing.

This initiative opens new opportunities for ethically motivated and faith-sensitive enterprises, as well as segments of the economy that face challenges accessing traditional credit.

It enables such businesses to access much-needed financing and participate confidently in the formal financial system in a manner consistent with their values and business realities.

Bank of Industry (BOI) is Nigeria’s foremost Development Finance Institution, committed to driving industrial growth and inclusive economic development,” Olusi said.

Established in 1959 as the Investment Company of Nigeria (ICON) and reconstituted as Nigerian Industrial Development Bank (NIDB) under World Bank guidance in 1964.

The Bank assumed its current form in 2001 following the merger of the Nigerian Bank for Commerce and Industry (NBCI) and the National Economic Reconstruction Fund (NERFUND).

The Bank’s primary mandate is to provide financial assistance for the establishment and expansion of large, medium, small-scale, and micro projects.


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Zenith Bank Warns Public Over Fake Jim Ovia Investment Videos

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Zenith Bank Plc has cautioned the public against fraudulent videos circulating online falsely claiming that Group Chairman Dr. Jim Ovia endorses an investment scheme called “Wealth Bridge.”

Zenith Bank Warns Public Over Fake Jim Ovia Investment Videos

Jim Ovia

In a disclaimer issued Tuesday by its management, the bank described the videos—circulated via the “Greece Island” Facebook handle—as entirely fake, doctored content bearing no connection to Dr. Ovia, the bank, or its affiliates.

The materials falsely promise up to N2 million in weekly returns for a N380,000 investment, while baselessly alleging Central Bank of Nigeria (CBN) endorsement and redirecting viewers to a sham “Arise News” webpage with a signup portal.

“Our attention has been drawn to a doctored video and still pictures currently circulating on social media, purporting to depict the Group Chairman of Zenith Bank Plc (‘the Bank’) as endorsing an investment scheme called ‘Wealth Bridge’ on the ‘Greece Island’ Facebook handle and soliciting members of the public to engage in a business relationship with the so-called entity,” the statement read.

“This claim is entirely false and has no connection whatsoever to the Group Chairman, the Bank or any of its affiliate companies.”

Zenith Bank stressed that Dr. Ovia and the institution have no knowledge of or partnership with “Wealth Bridge,” “delicious sitee,” “AfriQuantumX,” “Stock market analyst 1,” or related entities. The public was warned that dealing with these schemes carries full personal risk.

Ravenewsonline urges vigilance against rising impersonation scams targeting financial institutions.


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