Telecom
Truecaller Transforms Caller ID with AI to Know Why They’re Calling

With a global community of over 450 million active users, Truecaller has become more than just a caller ID service; it’s a trusted guide in helping people understand not only who is reaching out, but the intent behind every call.

Truecaller has now started providing deeper contextual insights using AI on incoming calls received by its users, going way beyond showing just the caller’s name. This includes AI summaries of user comments as well.
From flagging potential fraud and identifying likely spam to suggesting relevant business categories, this information is delivered instantly, powered by advanced AI classification models and continuously enriched by millions of daily reports from its highly engaged user community.
This real-time intelligence not only enhances user trust and safety but also reinforces Truecaller’s leadership in the next generation of caller identification technology.
While the company also offers a Verified Business badge for official brand identities, the majority of contextual insights shown to users are generated dynamically by AI — requiring no manual labeling or business registration.
While basic caller ID services provided by telecom operators have traditionally offered little more than a name (when available) and sometimes a simple spam tag, Truecaller, on the other hand, leverages AI and real-time insights, making it a far more intelligent layer of protection.
“People hesitate to answer unknown calls because they lack context and in today’s world, context is everything,” said Rishit Jhunjhunwala, Global CEO of Truecaller. “Truecaller was built to solve this: not just to identify who’s calling, but to help you understand why.
Is it someone from your network, a delivery, a business or a scam? Our AI uses real-time data and contextual signals to give you clarity the moment your phone rings, turning uncertainty into informed choice. Knowing ‘who’ is calling is only part of the story.”
AI That Adds Context to Every Call
Truecaller’s Caller ID is powered by a dynamic, AI-driven engine that interprets billions of signals from calls, messages, and user feedback across the globe — every single day. Unlike traditional systems that depend on static databases or delayed telecom updates, Truecaller delivers real-time intelligence that evolves with user behavior, communication patterns, and emerging global spam and fraud threats.
This continuous learning loop ensures that users are always equipped with the most relevant, up-to-date context transforming the way we understand and respond to incoming calls.
This means Truecaller can do much more than just identify a number:
- It can indicate whether the caller is a known fraudster or part of a scam network
- It can tell you if the number is “likely a business” or “likely important”, even if there is not enough community feedback
- It can classify the type of business — for example, Delivery, Customer Support, or Insurance
- It can alert you about suspicious behavior, even before that number has been widely reported by the community
- It can provide a single line AI summary of hundreds of user comments, while the phone is still ringing
Built for a World Where Threats Evolve by the Minute
The scale and sophistication of phone scams are growing rapidly with Truecaller identifying more than 56 billion spam and fraud calls in 2024. According to the Global Anti‑Scam Alliance and Feedzai, worldwide losses from scams topped an estimated $1.03 trillion in 2024. With phone calls and messaging among the most common fraud methods, this highlights the growing urgency of real-time caller intelligence and protection.
Truecaller’s edge lies in its adaptive AI, which detects emerging fraud patterns in real time and learns from them across regions, languages, and formats.
A number flagged for impersonation in one country can be proactively labeled elsewhere, thanks to shared intelligence and behavioral modeling. Built on global data but tuned for local context, Truecaller ensures nuanced, accurate protection and sustained user trust.
A Global Safety Net Built by the Community
Truecaller’s global scale is its greatest strength. With hundreds of millions of users across 190+ countries, the platform benefits from an immense stream of real-time, community-driven feedback enabling its AI to detect threats like fraud, spoofing, and robocalls faster and more accurately than traditional systems.
In a time of rising digital deception, Truecaller acts as a frontline defense: AI-powered, human-informed, and built around trust. As it continues to evolve, its mission remains clear: to make communication smarter, safer, and seamlessly contextual.
Telecom
New Investment Fund Targets Acceleration of Emerging Technology in Nigeria

The International Rescue Committee (IRC) has announced the formation of Airbel Ventures, a new humanitarian impact investing fund aimed at accelerating the introduction and scaling of breakthrough technologies in crisis-affected communities.

The fund will invest in companies whose ideas have the potential to change humanitarian response, including digital infrastructure for frontline health systems and climate-resilient agriculture.
The launch of Airbel Ventures follows a period of rapid innovation at the IRC, despite the humanitarian sector facing record funding cuts.
In the past year, the IRC’s Airbel Impact Lab has advanced more than twenty Artificial Intelligence (AI) and technology initiatives—from anticipatory action tools powered by climate and vulnerability data, to frontline service delivery using safe, orchestrated AI systems, to breakthrough diagnostic tools for emerging diseases.
Airbel Ventures’ first impact investment is in Signalytic, a company delivering solar-powered computing devices that ensure reliable electricity and connectivity for remote health facilities.
Following the investment, the IRC will pilot Signalytic’s technology with its Nigeria Health team, demonstrating the viability of next-generation digital infrastructure in humanitarian settings.
“We know breakthrough solutions already exist—what’s missing is the path to scale in humanitarian contexts,” said Dr. Jeannie Annan, Senior Vice President for Research & Innovation at the IRC and head of the Airbel Impact Lab.
Telecom
MTN Nigeria Suffers 9,218 Fibre Cuts in 2025 as Vandalism, Theft Cripple Network

MTN Nigeria, the country’s largest telecommunications operator, recorded a historic surge in network disruptions in 2025, suffering 9,218 fibre cuts as of December 31, alongside 211 base station sites affected by theft and vandalism, incidents that disrupted mobile and data services relied upon daily by millions of Nigerians.

The data was revealed by Dr Karl Toriola, chief executive officer/managing director, MTN Nigeria via a social media post titled ‘MTN Nigeria 2025 Wrapped’.
The scale of the damage highlights the growing vulnerability of Nigeria’s telecommunications infrastructure, which has come under increasing pressure from road construction activities, cable theft and deliberate acts of vandalism.
MTN said 5,478 fibre cuts occurred within just the first seven months of 2025, with 760 incidents recorded in July alone, underscoring the intensity of the challenge.
Some of the incidents had wide-ranging consequences, knocking out connectivity across multiple states simultaneously and affecting voice calls, data services, digital payments and enterprise operations.
The company described the situation as a national infrastructure problem, rather than an isolated corporate issue, given the economy’s deep dependence on mobile networks.
“These gaps were shaped by real operational challenges such as fibre cuts, theft, and vandalism. Their impact is felt directly by customers and reflected in what they tell us,” Toriola,
The disruptions were reflected in customer feedback volumes, as MTN handled an unprecedented number of complaints during the year. The operator said it resolved 1,624,263 customer complaints in 2025, spanning call centres, social media platforms, emails and physical service centres nationwide.
Despite the setbacks, MTN pointed to signs of operational resilience. The company retained its ranking as Nigeria’s best network by Ookla, returned to profitability after a challenging period, declared an interim dividend, and expanded its subscriber base to over 85 million users by September 2025.
The figures show that while Nigeria’s telecom operators continue to invest heavily in network expansion and customer service, infrastructure sabotage remains a major drag on service quality and operating costs.
MTN acknowledged that performance improvements remain a work in progress. “We are not where we want to be yet. We see you. We hear you. We exist because of you. And we will get better,” Toriola said.
As the company enters its 25th year of operations in Nigeria, Toriola said MTN is doubling down on customer-centricity, treating every piece of feedback as a guide for improvement, while also stepping up engagement with government agencies.
The CEO renewed calls for stronger regulatory and legal protections for telecommunications infrastructure, urging policymakers to classify fibre cables, base stations and other critical assets as national infrastructure and criminalise vandalism to deter repeat attacks.
Telecom
NCC Licences Six New ISPs to Challenge Telcos, Satellite Giants

Nigerian Communications Commission (NCC) has granted operating licences to six new Internet Service Providers (ISPs), effective January 1, 2026, raising the total number of authorised ISPs in the country to 231 from 225 recorded in December 2025.

NCC
The newly licensed firms are Intellvision Technologies Limited, Granet Technologies Limited, Fiber Sonic Limited, Dasol Solution Services Ltd, Boost ISP Limited, and Amazon Kuiper Nigeria Limited.
Five of these companies are headquartered in Lagos, while Granet Technologies Limited operates from Owerri in Imo State, highlighting the persistent concentration of broadband infrastructure in major commercial hubs like Lagos, Abuja, and Port Harcourt.
This development intensifies competition in Nigeria’s broadband market, which faces pressure from dominant mobile network operators such as MTN and Airtel, alongside rapid expansion by satellite providers like Starlink.
Traditional ISPs continue to grapple with shrinking customer bases, aggressive data pricing from telcos, and satellite disruptions, even as NCC data from Q2 2025 showed Spectranet, Starlink, and FibreOne controlling about 65 per cent of the 313,713 active ISP subscribers.
The inclusion of Amazon Kuiper Nigeria Limited marks a significant entry of global satellite broadband competition, building on Nigeria’s recent approvals for other low Earth orbit providers to enhance connectivity in underserved areas.
Industry analysts view the licences as a strategic push to improve internet quality amid rising demand for digital services, though geographic clustering underscores ongoing infrastructure challenges outside urban centres.
NCC’s move aligns with broader efforts to foster a competitive telecoms sector critical to Nigeria’s digital economy ambitions.
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