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Union Bank Deploys Banking Software to Boost Efficiency

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Union Bank of Nigeria Plc (UBN) has deployed the Oracle FLEXCUBE Universal Banking Solution 12.0, a new core banking application to modernise its infrastructure, improve operating efficiency and customer service delivery.

To help improve business operations and enhance the customer experience, UBN deployed the latest version of the software as the single operating platform for its countrywide network.

As one of Nigeria’s top tier lenders with an extensive network of over 320 branches across Nigeria, the bank seeks to better its operations with the new platform to address its corporate, retail and investment banking needs, thereby positioning itself as a highly respected provider of quality banking services in Nigeria.

Mr. Yomi Akinade, chief information officer (CIO) of the bank, was quoted in a statement as saying that with the new platform, the bank would enhance and standardise its operations across the country by leveraging on the capabilities of the new technology.

“We will have a common operating platform in our extensive network of over 320 branches across Nigeria,”  he said.

Akinade disclosed UBN went live with the new platform on April 7, 2015, adding that the new technology puts lender at the top with this state of the art technology.

He said since the bank embarked on restructuring in 2010, his team has implemented well over 70 technology projects.

“There are three key areas on the over 70 technology projects, which include: improving customers’ services, securing customers and the bank’s data as well improving our productivity as an institution,” he affirmed.

The new platform is in line with the bank’s goal of becoming a highly respected provider of quality banking services within six areas of focus according to Mr. Emeka Emuwa, group managing director/chief executive officer of the bank,.

“The six major areas of commitment we are focusing on include: quality of customers experience, quality of client base, quality of talent, quality of banking platform, quality of professional standards and quality of the banks’ earnings.”

Akinade noted that during the time of the upgrade, customers and the general public may have experienced some challenges, saying that measures have been put in place to ensure continuous seamless service delivery in case of disruptions during implementation.

“As you well know, when you go live with a major massive complex project like this, there would be teething issues. So, there are challenges and customers should understand this; but is for their own long term benefit; because we would have a much more superior service offering when the system runs fully,” he added.

He said UBN was trying to bring all of its third party applications up in the earliest possible time, when over 90 percent of those applications would be working.

The bank listed some of challenges being experienced with the current system to include the maintenance of multiple servers in branches, constant need for system enhancement when a new field is required on the system. “This usually takes months to resolve,” the bank noted.

Others are income leakage since some charges and new products could not be automated or configured, customer mandate maintained on third party applications instead of the core banking application, complexity in report generation, audit trail on maintenances and issue of account replication from the retail to the corporate modules are some of the challenges with the old version


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E-Financial

UBA launches instant digital platform for seamless account opening across Africa, diaspora

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United Bank for Africa (UBA) Plc, Africa’s leading financial institution, on Tuesday unveiled a groundbreaking instant account opening platform, revolutionising banking access for millions across the continent and diaspora communities worldwide.

UBA launches instant digital platform for seamless account opening across Africa, diaspora

UBA

The fully digital innovation, accessible at ubagroup.com, empowers prospective customers to complete account onboarding online in minutes, bypassing paperwork, branch visits, and lengthy processes that have long hindered financial inclusion. Supporting Naira and Diaspora accounts with multi-language options, the platform operates seamlessly on computers, tablets, and smartphones, catering to UBA’s diverse pan-African footprint spanning 20 countries, the UK, US, France, and UAE.

Shamsideen Fashola, Group Head of Retail and Digital Banking, described the launch as a pivotal step in democratising finance. “At UBA, we are committed to redefining the customer experience through innovation and simplicity,” Fashola said. “This fully digital solution underscores our belief that banking should be accessible, secure, and truly borderless.”

The seven-step process is intuitive: customers select “Open a Savings Account,” input their Bank Verification Number (BVN), undergo facial verification, confirm an OTP, update details, upload documents, add a digital signature, and receive an instant account number. This bridges traditional banking rigour with fintech speed, incorporating digital KYC while upholding stringent security.

Built with compliance at its core, the platform adheres to Nigeria’s Data Protection Act (NDPA) and Europe’s GDPR, safeguarding user privacy amid cross-border operations. Unlike conventional methods requiring physical biometrics, it enables immediate enrolment in UBA’s digital channels, blending convenience with regulatory depth.

Alero Ladipo, Group Head of Brand, Marketing, and Corporate Communications, highlighted customer-centric design. “Today’s customers expect speed, convenience, and compliance without compromise,” Ladipo stated. “We have blended industry-leading digital onboarding with robust standards for a seamless experience matching global best practices.”

The move reinforces UBA’s dominance in technology-driven inclusion, serving over 50 million customers with 30,000 employees and pioneering retail, commercial, and institutional services. Analysts view it as a strategic edge over fintech rivals, accelerating Africa’s digital economy amid rising diaspora remittances and intra-continental trade.

As Nigeria and Africa push financial digitisation, UBA’s platform positions the bank to capture untapped markets, fostering economic growth through barrier-free banking


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Kuda MFB Secures National Microfinance Banking Licence, Sets Stage for Nationwide Growth

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Kuda Microfinance Bank (Kuda MFB) has received a license from the Central Bank of Nigeria (CBN) to operate as a National Microfinance Bank, which means that it can now have a physical presence across Nigeria.

Kuda MFB Secures National Microfinance Banking Licence, Sets Stage for Nationwide Growth

Musty Mustapha, MD/CEO of Kuda MFB

With the Unit Microfinance Bank licence it held until December 2025, Kuda MFB’s physical operations were limited to a specific location. The national licence removes those geographic restrictions, allowing the bank to open customer experience centres in multiple parts of the country. It also regularises Kuda MFB’s licensing status in line with the Central Bank’s framework for microfinance banks.

According to the bank, the national licence is about regulatory alignment and operational flexibility rather than a shift away from its digital-first model, so it will continue to lead with digital banking services, offering Nigerians the convenience of making transfers and payments, saving, and accessing instant credit through the Kuda app.

Musty Mustapha, MD/CEO of Kuda MFB, said, “Securing a national microfinance banking licence is an important step for us as a regulated institution. It strengthens our relationship with the Central Bank and affirms our commitment to operating at the highest standards of compliance as we scale. While we remain digital at our core, this licence gives us the flexibility to create more physical touchpoints where customers want in-person support or engagement, allowing us to serve Nigerians across the country in whichever ways are most convenient for them.”

Subject to regulatory approval, Kuda MFB plans to open more experience centres designed for customer support and community engagement, in the style of its existing experience centre in Yaba, Lagos, where customers and the general public can speak directly with the Kuda team to get help and learn about the microfinance bank’s products and services.

Kuda MFB’s national licence does not change its existing product offerings or transaction capabilities, but it provides the regulatory backing for a nationwide presence.


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NDIC Seeks EFCC’s Support to Trace, Recover Assets of Failed Banks

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Nigeria Deposit Insurance Corporation (NDIC) and the Economic and Financial Crimes Commission (EFCC) have agreed to strengthen collaboration to enhance the investigation and prosecution of offences that lead to bank failures, while also improving the recovery of assets and debts of failed banks.

NDIC Seeks EFCC's Support to Trace, Recover Assets of Failed Banks

Thompson Oludare Sunday, managing director and chief executive of the NDIC, made this known during a courtesy visit by the Corporation’s management team to Olanipekun Olukoyede, executive chairman of the EFCC, at the Commission’s headquarters in Abuja.

In a statement issued on Sunday by the NDIC’s Hawwau Gambo, head of Communication and Public Affairs, Sunday said robust partnership with the EFCC is critical to the effective liquidation of failed banks, a process that involves asset realisation and debt recovery, with proceeds used to settle uninsured deposits.

He noted that cases of asset stripping and concealment require coordinated efforts, particularly in asset tracing, recovery and enforcement, adding that the EFCC’s expertise is vital in achieving these objectives.

Sunday also identified banking fraud investigations and the prosecution of individuals whose actions contribute to bank collapses as key areas where both institutions can further strengthen their cooperation.

He stressed that NDIC plays a vital role in maintaining financial system stability through the execution of its four statutory mandates in deposit guarantee, bank supervision, distress resolution and bank liquidation.

According to him, the Corporation’s overarching goal is to safeguard depositors’ funds, ensure prompt compensation when banks fail, and sustain public confidence in the financial system.

He also observed that both institutions share common values of integrity, professionalism and accountability, describing the visit as a step towards reinforcing institutional partnership, especially in areas where EFCC’s investigative and prosecutorial capacity is essential to NDIC’s mandate.

“We aim to further strengthen our collaboration, deepen institutional synergy and explore additional avenues for mutual support in the pursuit of national financial system stability.

“The EFCC has been our partner and we want this to continue. We look forward to an expanded and more impactful partnership between our two esteemed institutions.

“Your experience has and will continue to greatly enhance our recovery efforts.  Additionally, we have that strategic responsibility for prosecuting individuals whose actions contribute to the failure of banks. We therefore seek closer collaboration with the Commission in this critical area”

Responding, the EFCC boss, Olukoyede, reiterated the Commission’s commitment to its longstanding working relationship with the NDIC in tackling financial crimes within the banking sector.

He acknowledged the history of cooperation between the two agencies, particularly in investigations and capacity development related to banking operations.

Olukoyede also briefed the delegation on key departments within the EFCC, including the Bank Fraud Section, which handles matters related to the NDIC.

He encouraged the Corporation to submit any outstanding cases for prompt assessment, noting that this would enhance tracking, accountability and case resolution.

The EFCC Chairman further highlighted the role of the Commission’s Fraud Risk Assessment and Control Department, which focuses on proactive monitoring, compliance, sound risk management and internal controls in both public and private sector institutions.

He described these efforts as part of the EFCC’s broader mandate to protect and strengthen the Nigerian economy.

Olukoyede assured the NDIC of the EFCC’s continued support in deepening institutional synergy to combat financial crimes, improve asset recovery, and ensure that offenders who undermine the banking sector are brought to justice.

 

 


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