Telecom
“We are all about Empowering our Customers and Community” – Ugonwa Nwoye
To celebrate the 2022 annual Customer Service Week, leading ICT organization, MTN Nigeria, hosted customers at an online forum themed Empowering Customers and Community which was held on October 7, 2022. The session had over 200 people in attendance including MTN customers.
Ugonwa Nwoye, Chief Customer Relations Officer, MTN Nigeria, alongside Odunayo Sanya, Executive Secretary, MTN Foundation, were the keynote speakers. The discussion centered on how MTN is empowering its customers and the communities across Nigeria while also addressing a few concerns raised by the customers.
Commencing the discussion, Odunayo Sanya appreciated MTN customers, thanking them for their partnership for over two decades., “MTN has flourished for twenty years and counting but this would not have been possible without the partnership of MTN customers and community, we say a big thank you,” she said.
Odunayo also stated that the world today is in crucial need of empathy, particularly towards individuals with special needs. She communicated MTN’s role in facilitating this form of empowerment, “MTN does not stop at providing quality service, we partner with organizations to ensure inclusivity of persons with health conditions in the society. Through the MTN Foundation, we empower and provide opportunities for growth, and also ensure the inclusivity of persons with disabilities, and a good example is the MTN scholarship for blind students.”
Odunayo encouraged everyone to see themselves as influencers in their respective communities, stating that everyone can effect change in their communities and personal lives. “Empowerment begins with the little things and evolves into the big things but one must begin from one point. We are all change agents capable of impacting and empowering others, so let us try to do the little we can wherever we find ourselves.”
Chief Customer Relations Officer, Ugonwa Nwoye explained that MTN Nigeria is dedicated to empowering its customers and their communities, by ensuring their service needs are met through a guaranteed quality network service.
“MTN is focused on making sure that everywhere we provide service, we work on making sure the services are at an acceptable level. We understand that there are some gaps, however, we put in plans to make sure that our services are at better levels even in rural communities. We have programs to go into rural areas and provide excellent coverage there” she stated.
Ugonwa also explained that MTN is interested in the well-being of its customers and continues to provide new ways customers can get the best out of their data bundles. Speaking to how customers can manage their data, Ugonwa said “We put out a lot of educational materials across all our channels, to help people understand how they can properly optimize the use of their data. For instance, on the MTN App there is a section that shows how much data your phone consumes per application on your phone every day.” Sharing his experience, a customer commended MTN’s stress-free channel for resolving customers’ issues.
Customer Service Week is an international celebration of the importance of customer service and the people who serve and support customers daily. It is a week-long event to raise awareness for customer service and the vital role it plays in successful business practices and the growth of the economy.
MTN joined the world to celebrate this year’s Customer Service Week with various activities including a photo challenge, online competitions, trivia quizzes, and giveaways. The giveaways run through to the end of October, and customers can participate by following MTN’s social media accounts where all activities and information are communicated.
SHELT, a leading cybersecurity-as-a-service provider, has earned inclusion in the 2025 MSSP 250, the annual ranking of the world’s top 250 Managed Security Service Providers (MSSPs) by MSSP Alert, a CyberRisk Alliance publication.
SHELT
The list evaluates firms on business performance, service breadth, and industry impact, spotlighting those excelling in growth, operational excellence, and advanced managed security amid rising cyber threats. Selection criteria include annual recurring revenue, profitability, workforce expansion, business growth, and the depth of managed security offerings.
SHELT’s recognition underscores its investments in scalable security operations, threat intelligence, and tailored managed services across multiple regions, enabling clients to navigate complex risk landscapes effectively.
“Being recognised in the MSSP 250 is a meaningful milestone for our team,” stated Youssef Abillama, CEO of SHELT. “It validates our focus on building practical, resilient security services that help organisations manage risk and respond effectively to today’s evolving cyber threats.”
The company hailed the honour as testament to its teams’ dedication and expertise worldwide, reaffirming commitment to enhancing capabilities and delivering trusted cybersecurity solutions.
Meta Platforms, owner of Facebook, has appointed Dina Powell McCormick, a former adviser to President Donald Trump, as its new president and vice chairman, bolstering its leadership amid aggressive AI and infrastructure expansion.
Dina Powell McCormick
The announcement, made on Monday, positions Powell McCormick – who recently stepped down from Meta’s board after eight months – to guide overall strategy, including multi-billion-dollar investments in data centres and global partnerships.
A Goldman Sachs veteran with 16 years in senior roles and prior stints as deputy national security adviser under Trump and in the Bush administration, she brings deep finance and international ties to the role.
Meta CEO Mark Zuckerberg hailed her as “uniquely qualified” for the company’s next growth phase, while President Trump praised the move on Truth Social as a “fantastic choice”.
The hire signals Meta’s efforts to strengthen White House relations, following recent dinners with Trump and U.S. investment pledges worth hundreds of billions
X, the social media platform formerly known as Twitter, has suspended the @Twitter account, replacing its profile with a standard notice citing violation of platform rules.
Musk
The action, which occurred on Sunday, January 11, left users encountering the handle greeted by a bold “Account Suspended” message on a black screen, with no details provided on the specific rules broken or the duration of the suspension.
The development has sparked widespread confusion and nostalgia among users, given that Elon Musk rebranded Twitter to X in July 2023, approximately six months after acquiring the platform for $44 billion in late 2022.
The @Twitter handle had remained dormant since before Musk’s takeover, serving as a legacy remnant of the platform’s original branding, and its suspension appears to mark the final erasure of the Twitter name amid X’s ongoing efforts to combat spam, impersonation, and rule violations.
X’s official statement on the suspended page simply reads: “X suspends accounts that violate our rules,” without offering an appeal process or further explanation, unlike standard user suspensions.
Public reactions on social media ranged from humorous laments of “RIP Twitter” to speculation that the move resulted from automated moderation or a deliberate cleanup of legacy trademarks.
xAI’s Grok AI described it as a purposeful retirement of outdated elements rather than a genuine infraction, while neither Elon Musk nor X spokespeople issued any comment as of Monday morning.
This incident underscores the evolving identity of the platform under Musk’s ownership, which also saw a domain shift to x.com in 2024, further distancing it from its Twitter roots.
Industry observers note that while the suspension aligns with X’s stricter enforcement policies, the lack of transparency has fueled debates on consistency in applying rules to high-profile legacy accounts.
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