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Telecom

What Stakeholders Expect as Telecom policy is Under Review

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For any transformation or development to take place in any sector of an economy be it in developed or developing countries such as Nigeria, a legal framework is required to guide such transformation. It is the legal framework if adhered to that will provide the direction such transformation or reform should go.
It also provide fundamental guideline on the activities of players in the industry, such as what operators as the case may be are expected to do in their operational activities as well as government intervention that will provide level playing ground to ensure that operators are given equal opportunity to compete.
This was the case in the country’s telecommunications sector in 2000 when the federal government under Chief Olusegun Obasanjo decided to liberalize the telecommunications sector. Government then put together a legal framework, the National Telecommunications Policy, which was designed to herald the expected liberalization of the sector. It is also the policy that guides Nigerian Communications Commission (NCC) in its regulatory framework as well as gave opportunity for inflow of both foreign and local investment in the sector.
The September 2000 National Telecommunications Policy assisted in moving the country from 400,000 active telephone lines in 2001 to the present 75 million lines among other achievements.
It is against this backdrop and the need to foster development in the sector as well as address other challenges in the sector, that the federal government through Alhaji Ikra Biblis, Minister of State for Information and Communications, few weeks ago inaugurated a 25-man committee in Abuja to undertake the task of reviewing the current National Telecommunications Policy. He said the policy was being reviewed due to new trends in the industry, which have made the current document outdated.
He said the review is crucial to government’s efforts at developing the telecommunications sector to meet short, medium and long-term goals, initiative measurement of national growth indicators. The committee, chaired by Mr. Isaiah Mohammed, the former executive director, Nigerian Telecommunications (Nitel), has three months to submit its recommendations.
The minister said the previous document had helped Nigeria to surpass the ITU’ teledensity figure of one line to 100 people in three years.
Biblis said: “In less than 10 years, we have more than 75 million active lines in the various networks, and the teledensity figures have gone beyond 50 per cent mark as against the 10 per cent envisaged by the policy in 2000”.
The minister said the review of the blueprint should have been done at least once before now because of the rapid growth in the sector. “Some of the areas the document focused on in September 2000 may have been eroded with time” he said.
The committee comprising experts in the industry, government officials and journalists was asked to examine issues arising from the rapid global telecommunications growth, the evolution of new media and the challenge of information security for the new policy regime.
Mohammed expressed the readiness of members of the committee to meet the expectations of the government.
“In the light of development of the sector and to stay ahead of international recommendations, the committee will ensure that telecommunications is delivered to every part of Nigeria. We have to deliver and we shall deliver,” he sad.

Stakeholders’ expectations
Ernest Ndukwe, executive Vice Chairman, Nigerian Communications Commission, said that he expects the committee to produce an update policy that would transform the industry.
He said: “Telecommunication is a highly fast-changing industry and therefore, we need to keep pace with global trend. The review is a good initiative that will give investors a roadmap for investment in the future.”
Ndukwe listed areas the committee should address as Internet and need to look at a case where the entire country is covered by transmission infrastructure and its broadband infrastructure is expanded”.
Lanre Ajayi, chairman, Nigeria Internet Group (NIG), said that the current policy lead emphasizes on telephone which it has been achieved going by the growth in teledensity. He said what the country need now is broadband infrastructure, stating that the new policy should reflect that, which will therefore bring issues such as online applications, cyber security and evidence act. “How we intend to go about these should be addressed by the new policy,” he said.
He added that the implementation of the existing policy was successful in that the telephone penetration target it set out to achieve was surpassed. He expressed optimism that the new policy expected to address other areas of telecommunications as well as lay foundation for development in the sector will be met when it is final reviewed and release for implementation.
Gbenga Adebayo, chairman, Association of Licensed Telecommunications Operators of Nigeria (Alton) said the current National Telecommunications policy had a five year action plan and have met and surpassed the expectations of government and stakeholders in the industry. He noted that as at 2000 when the policy was promulgated it was not envisage that the industry will record 75 million active subscriber lines which is an indication of tremendous growth in the sector.
Adebayo who is also member of the review committee added that a review is necessary as technology is dynamic as well as challenges of the industry which is a product of growth in the sector.
He said that there is need to fashion the policy in order to address those industry challenges. According to him, due to rapid changes in technology, there is need for the policy to preempt technology and accommodate foreseen as well as unforeseen developments. It should also protect infrastructure and service providers, as well as address the issue of convergence where technology has brought broadcasting and communications together.
He added that the new National Telecommunications Policy must be prepared to accommodate such convergence. He however pledge the committee readiness to carry out the task of bringing out a draft that will address issues in the industry required for development of the sector and the country in general.
Achievements of the current policy
Nigeria is one of the biggest and fastest growing telecom markets in Africa, attracting huge amounts of foreign investment, and is yet standing at relatively low levels of market penetration. Far reaching liberalisation has led to hundreds of companies providing virtually all kinds of telecom and value-added services in an independently regulated market. The mobile sector, which has seen triple digit growth rates five years in a row since competition was introduced, has been joined by a number of additional players under a new unified licensing regime which is expected to also boost the country’s underdeveloped Internet and broadband sector. Third generation mobile and WiMAX wireless broadband services are being rolled out at a rapid pace.
Nigeria has overtaken South Africa to become the continent’s largest mobile market with now over 74 million subscribers, and yet market penetration stands at less than 50% in early 2010. The network operators are investing billions of US$ to expand their networks and improve the quality of service in order to avoid sanctions by the industry regulator, NCC. 3G services have been launched, and increased competition comes from an array of additional players who have entered the lucrative mobile market. Declining ARPU levels are forcing the operators to introduce new services and transform themselves into converged broadband service providers.
Nigeria, today records a strong standing in the world information society due to the quantum growth telecom has ushered in the last decade.
In the past eight years of telecommunications sector liberalisation, NCC sources say subscriptions to telephone services have risen to the current level of over 74 Million active connected lines. This growth and advancement in telecommunications within the last decade has improved the nation’s ICT ranking in the world and has positively impacted all sectors of the nation’s economy. Nigeria has also become Africa’s largest telecom market.
The achievements in the industry so far can be attributed largely to the foresight by government in implementing a successful sector reform and providing the enabling and conducive environment with respect to policies and regulatory regime. The federal government has proven its commitment to promoting a regulatory environment that is independent, fair, transparent and predictable".
Before the licensing of the Digital Mobile Operators in 2001, private investment in the telecommunications sector in Nigeria stood at about $US50 million. Between 2001 and now, the sector has attracted about $US18 billion in direct local and foreign investment. These high investment levels have been attained because Nigeria has become one of the most desired investment destinations for ICT in Africa not just due to the potential of the market but also due to the stable policy and regulatory regime.
The role of the policy maker must of necessity be separate from that of the regulator. The situation where the policy maker tries regulating the industry when there is a regulatory body in place would run contrary to International best practice, and creates regulatory uncertainty which investors do not like.
Maintaining a stable and predictable operating environment is essential for attracting investment and avoiding actions that can constitute a disincentive for investment or challenge the sustainability of returns on investment capital. The telecoms sector is very capital intensive and therefore, to continue network expansion, improve quality of service and increase coverage in Nigeria, emphasis must be on ensuring an attractive operating environment.
Stakeholders are optimistic that the committee with their practical experience in the industry will produce an ensuring National Telecommunications Policy that will usher in the next frontier in the growth and development of the sector.

 

 

 


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Telecom

Mafab Gets 0724 Number Series, Launches Mcom 5G Brand

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Mafab Communications, operating under the brand Mcom, has officially activated its mobile service infrastructure and commenced offering telecommunications services — including voice, data, and SMS — with new number range, Nigeria CommunicationsWeek can report.

Mafab Gets 0724 Number Series, Launches Mcom 5G Brand

Dr. Musbahu Bashir, founder Mafab, owners of Mcom

Nigeria Communications Commission (NCC) has also confirmed the entry of Mcom which listed 0724 as officially assigned to Mafab.

An insider at Mafab told this reporter that “ We are Nigeria’s first 5G standalone network provider, revolutionizing the telecommunications landscape.  We are driven by a vision to foster a world where possibilities know no bounds with the power of technology”

Recall that the original 5G licence was awarded to Mafab in 2021, with an expectation that rollout would have fully commence by August 2022.

MTN Nigeria, the other winner of the license adhered to this timeline and deployed its 5G across major cities like Lagos, Abuja, and Port Harcourt.

Mafab on the other hand, requested and was granted an extension of time, which it have finally taken advantage of by the recent launch.

Mafab Communications is owned by Dr. Musbahu Bashir, who is also the founder and chairman of the company.

He is the individual behind the Mcom 5G brand and has been instrumental in launching the company’s 5G services.


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NCC to Name, Shame Telecom Infrastructure Vandals

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Nigerian Communications Commission (NCC) has vowed to intensify its collaboration with security agencies to arrest and prosecute individuals vandalising the country’s Critical National Information Infrastructure (CNII).

NCC to Name, Shame Telecom Infrastructure Vandals

Auwal Abdullahi, head of Quality of Service at the NCC, said this during a media engagement held in Abuja.

The move comes on the heels of the recent signing of the “Designation and Protection of Critical National Information Infrastructure Order, 2024” by President Bola Tinubu.

The Order is aimed at protecting essential digital and communication systems from cyberattacks, vandalism, and related disruptions.

Speaking on the development, Abdullahi said: “The Critical National Information Infrastructure (CNII) Act has provisions for prosecution, and the operationalisation of CNII falls under the purview of the Office of the National Security Adviser (ONSA). Anyone found liable for damaging or disrupting CNII will be prosecuted going forward. We are working with relevant agencies like the Nigeria Security and Civil Defence Corps (NSCDC) to tackle these problems and prosecute offenders.”

He recounted that some telecom operators recorded significant financial losses two years ago, largely due to exchange rate pressures and infrastructure vandalism.

“About two years ago, we noticed a situation where some of our key telecom operators were recording massive losses. Despite increasing revenues, they were struggling with heavy forex-related obligations that ate into their revenues. This led to poor quality of service,” he said.

According to him, the recent tariff adjustments have placed the industry back on a path to profitability and renewed investment.

“As a result, they are able to reinvest in their networks, which will lead to better quality of service and experience. We expect investments in the industry to increase significantly this year, more than what was seen in the last two years. The Nigerian telecoms industry has great promise, evident in its revenue growth and service delivery, despite the recent challenges,” he added

Also speaking at the event, Aminu Maida, executive vice chairman and CEO of the NCC,  reassured stakeholders that the Commission remains committed to driving improvements in network quality across the country.

Represented by Mrs. Nnena Ukoha, acting head of Public Affairs, Maida challenged journalists to act on the knowledge shared at the forum.

“This is not for you alone. You now have this information, do not just sit on it. For instance, you were given figures on fiber cuts and thefts affecting NCC. Who is responsible for those infrastructures? The NSCDC. Ask them: ‘Of all these incidents, what are you doing about them? How many people have been prosecuted?’ Every state has legal departments. Go and ask them: ‘What are you doing to protect critical infrastructure?’ he queried.

 

 

 

 

 

 

 

 

 

 

 


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USSD: 13 Banks Clear Debts – ALTON

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Association of Licensed Telecommunications Companies in Nigeria (ALTON) has revealed that 13 commercial banks have fully settled their outstanding Unstructured Supplementary Service Data (USSD) service debts to Mobile Network Operators (MNOs).

USSD: 13 Banks Clear Debts - ALTON

Gbenga Adebayo, chairman, ALTON

The remaining three banks are nearing completion of their payments, having cleared over 95% of their respective debts, according to Gbenga Adebayo, chairman, ALTON.

This resolution paves the way for a new billing system for USSD banking transactions.

Going forward, charges for these services will be debited directly from customers’ airtime accounts.

The update on debt settlements and the upcoming billing model were discussed , during the ‘ASK the Exec’ online meeting anchored by MTN.

Participants included Lynda Saint-Nwafor, chief enterprise business officer at MTN and  Adebayo.

According to the ALTON Chairman, there has been substantial progress in resolving the long-standing debt issue.

“As of January, the outstanding debt from banks to MNOs for USSD services was N180 billion. Of the 17 banks with pre-API outstanding payments (excluding Heritage Bank, which is insolvent), 13 have fully settled their debts, and the remaining three are in the final stages of installment payments, with over 95% of the debt cleared”, he explained to journalists present at the call.

The clearance of historical debt is crucial as the industry moves to a new operational model.

“Banks with outstanding debts will not be excluded from the new system; they can either migrate to end-user billing once their debts are cleared or choose to remain on the old corporate billing model, provided they settle their outstanding obligations”, Adebayo pointed out.

Since 2021, collaborative efforts between the telecommunications and banking industries, supported by their regulators, have aimed to standardize charges for USSD banking transactions, resulting in a unified fee of N6.98 per transaction.

Saint-Nwafor, explained the upcoming change: “The most significant change is the transition to end-user billing, where customers will now be billed for USSD transactions directly from their airtime accounts instead of their bank accounts. This means deductions will no longer occur from bank balances but from airtime balances held with MNOs.”

Previously, banks directly debited customers’ bank accounts, a system that presented challenges regarding transparency and control.

To address this, an Application Programming Interface (API) was developed, granting banks full control over their USSD channels. For instance, a bank like GTBank with the USSD code *737# can now ensure a customer’s number is accepted by the bank before a transaction proceeds, after which the bank applies the N6.98 charge.

MNOs like MTN simply facilitate the connection, earning their N6.98 fee for providing the channel.

To ensure a smooth transition and consistent experience, a standardized process for end-user billing has been implemented across all operators and banks: Consent Message: Customers dialing a bank’s USSD code will receive a clear consent message informing them of the N6.98 deduction from their airtime and requesting acceptance.

Aggregator Communication: Upon acceptance, the MNO will contact a USSD aggregator to confirm the bank’s availability, preventing billing for unfulfilled services. Transaction and Billing: Once the bank confirms readiness, the MNO connects the customer and bills the airtime account.

All MNOs have also unified their messaging to customers, providing consistent communication on service levels and transaction outcomes, clarifying if a transaction failed due to issues on the bank’s end or the telco’s side.

Crucially, telco service purchases (airtime and data) from banks are zero-rated when customers use direct strings (e.g., dialing *737*10000# for N10,000 airtime instead of the generic *737#).

This informs both the MNO and the bank of the specific intent, making these transactions free.

Customers are strongly encouraged to use these direct strings to avoid charges, and extensive communication campaigns are planned. Any instance of double deduction (from both airtime and bank accounts) should be reported to the customer’s bank.

Adebayo addressed several key questions, reassuring the public about the implications for consumers and businesses.

He noted that for consumers, the shift to end-user billing has a zero net effect on cost, as they were already paying the N6.98 fee, albeit from their bank accounts.

Transparency and accountability are enhanced through standardized consent messages, inter-industry agreements, and MNOs’ commitment to provide monthly performance statistics to regulators.

“If a transaction fails due to MNO network issues, the customer will not be billed, or any deduction will be reversed. However, if the failure originates from the bank’s end (e.g., insufficient bank balance, bank system downtime), the customer will still be billed, with the reason for failure communicated”, ALTON Chairman explained.

The concern about USSD usage limiting access for those in unbanked areas or without airtime was also addressed.

“The N6.98 charge is considerably lower than alternative transport costs to physical banking points. Furthermore, customers can purchase airtime from their bank accounts at zero cost using direct strings, even if they have no airtime, as long as they have funds in their bank account. USSD is seen as a convenience channel, with all stakeholders contributing to the cost of providing financial services”, Adebayo stated.


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