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General News

What Will Online Privacy and Security Look Like in 2022?

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By Andrew Bourne, Regional Manager – Africa, Zoho Corporation

In many ways, 2021 was a landmark year for online privacy. In April 2021, Apple rolled out an update allowing users to opt out of app tracking, with most iPhone users having done so by the end of the year. There were even talks to disable tracking technology on the world’s most popular web browser.

 

We also saw movement on the legislative front, with South Africa’s Protection of Personal Information Act (POPIA) coming into effect in July. (Kenya and Nigeria’s equivalent acts came into effect in 2019). In fact, Gartner predicts that modern privacy laws will cover 75% of the world’s population by the end of 2023.

But there’s also clearly still a lot of work to be done. By the end of September 2021, there had been more data breaches than in the whole of 2020, impacting hundreds of millions of people. The average cost of a data breach rose to US$4.24-million, the highest it’s been in 17 years.

What this illustrates is that online privacy and security is an ongoing battle and that organisations of all sizes will have to keep stepping up their efforts when it comes to protecting their customers and staff. While it’s hard to predict exactly how this will play out in 2022, there are several definite trends that will have an impact throughout the course of the year.

Privacy will become (even more) mainstream

With big tech embracing privacy, or at the very least making an effort, it’ll likely become even more mainstream. This will be a positive in many markets, especially where the majority of ordinary business owners are naive to their consumers’ privacy wants and needs.

A survey Zoho conducted earlier in 2021, for example, found that only 22% of South African businesses are aware of privacy laws governing their marketing activities, despite POPIA coming into effect on 1 July. It also found that while 76% of the businesses indicated that they have well-documented policies for customer data protection, only 57% are strictly applying those policies.

At Zoho, data privacy is perceived as not just a legal obligation but an ethical choice. The team is serious about customer data protection and strives to develop applications that treat user data responsibly. In 2020, Zoho also took a strong stance against adjunct surveillance—the practice of monitoring data and activity through third parties, cookies, and trackers embedded in the software/website—and removed all invasive/non-essential third-party trackers from its websites.

The growing importance of (safely) dumping data

Having spent years trying to gather as much data as possible on their users, companies are starting to realise that it’s not always an asset. In fact, many organisations are sitting on vast “data graveyards” that are a major security liability.

The better they get at safely disposing of that data, the less risk they’ll face when it comes to cybersecurity breaches. With increasingly robust laws, companies will be forced to improve their governance but the organisations that fare best will be the ones that go above and beyond when it comes to data governance.

Increased demand for transparency

As an effect of privacy becoming an increasingly mainstream issue, it’s also become a much bigger concern for ordinary consumers who are turning privacy-conscious with each passing day. People want to know that companies aren’t going to collect data that they aren’t comfortable sharing and that the companies will be wholly transparent with the data they do collect. For the next few years, organisations that boldly come forward and declare their data collection practices with complete transparency and accountability will gain a competitive advantage.

A higher responsibility

Ultimately, the onus is on the organisations to set up a company-wide data governance framework which ensures that only the minimum necessary amount of data is collected from customers along with their explicit consent and is further used, stored, and managed responsibly. Equally important, organisations should ensure that their business software providers and vendors also follow the same amount of strict guidelines, policies, and compliance procedures when it comes to data privacy.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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NITDA Makes Case for Inclusive Tech for Special Needs

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National Information Technology Development Agency (NITDA) has emphasized the importance of developing policies that intentionally include approximately 35 million persons with special needs in digital literacy and technology empowerment initiatives.

NITDA Makes Case for Inclusive Tech for Special Needs

Ms. Grace Jerry, executive director,  Inclusive Friends Association (IFA) and  Malam Kashifu Inuwa, director-general, NITDA.

This was stated by Malam Kashifu Inuwa, director-general, NITDA, in Abuja during a meeting with a delegation from the Inclusive Friends Association (IFA), a disability advocacy organization led by Ms. Grace Jerry, its executive director.

Inuwa noted that integrating persons with special needs into these programmes supports President Bola Tinubu’s agenda of economic reform and inclusive growth.

“This has brought to my attention the need to be more intentional in the way we design our programmes because there is no way we can achieve 95 per cent digital inclusion if we exclude 35 million Nigerians.”

“The agency has always been conducting targeted training for people with special needs in various parts of the country in the past.

“We will ensure that we expand our initiatives to all parts of country and our office facility have that in consideration but our programmes going forward will reflect this inclusion,” he said.

The Director General recommended including representatives from the disability community in national ICT committees tasked with setting standards, designing training curricula, and shaping policy frameworks.

He emphasized that their participation would ensure adequate representation and facilitate implementation beyond bureaucratic constraints.

He further advocated for the integration of disability-focused initiatives into national programmes such as the National Youth Service Corps (NYSC) tech schemes, women’s training cohorts, and other major technology-driven activities. According to him, these platforms offer vital opportunities for networking, skills development, and enterprise support.

“For us, it’s beyond just training. The real goal is empowerment, how we can train people to use IT to expand their businesses and improve their lives,” Inuwa said.

He reaffirmed the agency’s commitment to strategic collaboration and invited disability-focused organisations to partner with NITDA in shaping an inclusive digital economy.

Earlier, Jerry expressed appreciation to the agency for the engagement and highlighted the digital gap within the disability community.

She said the government’s goal of achieving 95 per cent digital literacy by 2030 would only be realistic if it was truly inclusive.

“Digital literacy is fast becoming a foundational skill for employment, and without deliberate inclusion, millions will be left behind,” Jerry said.

The meeting highlighted NITDA’s growing commitment to inclusive policy development, aligned with the nation’s economic reform agenda.

 

 


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Interswitch, Bank of Sierra Leone Champion Financial Inclusion @ Sierra Leone Fintech Forum 2.0

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As part of its sustained efforts to accelerate Sierra Leone’s digital finance transformation, Interswitch, one of Africa’s leading integrated payments and digital commerce companies, in collaboration with the Bank of Sierra Leone (BSL) has successfully hosted the second edition of the Sierra Leone Fintech Forum, bringing together key stakeholders across the financial ecosystem to chart a course toward broader access, inclusion, and growth through digital payments.

The event, which held at the New Brookfields Hotel in Freetown, convened senior representatives from both the public and private sectors, including regulators, banks, fintechs, mobile money operators, and development organisations, for a day of high-level dialogue and engagement.

Building on the success of the inaugural edition, this year’s theme, “Access, Inclusion and Growth – Deepening Digital Payments in Sierra Leone,” reflected a shared commitment to building a more inclusive and resilient financial system through collaboration and innovation.

Delivering the keynote address titled “Building on Progress: Expanding Access, Driving Inclusion, and Fueling Growth for National Prosperity,” Akeem Lawal, Managing Director, Payment Processing and Switching (Interswitch Purepay), reinforced the company’s commitment to co-creating value in the markets it serves.

“Financial inclusion goes beyond launching more apps or issuing more cards, it’s about solving real problems with solutions that are scalable, secure, and grounded in local realities. Since the first edition of the Fintech Forum, Sierra Leone has made clear progress, with strong mobile penetration and a forward-looking Central Bank. What’s needed now is execution that is sustained, coordinated, and responsive to the realities on the ground.

“By applying lessons from multiple African markets and tailoring them to local needs, Interswitch is committed to supporting Sierra Leone’s digital transformation. That means enabling agency networks that function effectively, driving merchant acceptance to reduce cash reliance, and working closely with regulators to co-create policy that drives real progress and inclusive growth.”

In his remarks, Dr. Ibrahim Stevens, Governor, Bank of Sierra Leone, commended Interswitch’s continued investment in the country’s digital transformation journey. He highlighted the Central Bank’s commitment to driving regulatory innovation and building an inclusive ecosystem. He said,

“The Bank of Sierra Leone recognises the critical role of digital financial services in building a more inclusive and resilient economy. Events like the Sierra Leone Fintech Forum, in collaboration with innovators like Interswitch, help accelerate the adoption of technologies that bring more Sierra Leoneans into the formal financial system. We remain committed to creating an enabling regulatory environment that fosters innovation while ensuring consumer protection and financial stability.”

A key highlight of the forum was the live demonstration of Interswitch’s Agency Banking solutions, designed to bridge the gap between traditional banking infrastructure and underserved and remote communities. Attendees experienced firsthand how the platform supports secure, efficient, and accessible financial transactions across Sierra Leone through a decentralised network of agents.

The event featured a series of insightful panel discussions, interactive Question & Answer sessions, and networking opportunities, fostering collaboration and knowledge exchange across the ecosystem. As mobile connectivity expands and Sierra Leone’s digital agenda accelerates, the forum provided a timely platform to align actors, surface practical solutions, and build collective momentum toward a more inclusive financial system.

The Sierra Leone Fintech Forum reaffirmed Interswitch’s role as a catalyst for digital finance transformation in the region and across the continent. As the financial landscape continues to evolve, the company remains committed to supporting the country’s financial inclusion goals through innovation, shared infrastructure, and strategic partnerships that power a more inclusive, digital and future-ready economy.


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AFC Proffers Action Plans for Nigeria, Africa to Unlock $4trn from Investors to Grow Economy

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Nigeria and other African nations can tap up to $4 trillion in capital from institutional investors, an amount that could be used to fund the continent’s infrastructural gaps and engineer much-needed economic growth, according to the Africa Finance Corporation.

While there are as investable domestic capital across banking assets, institutional funds, and reserves, the multilateral lender revealed on Thursday that funds are still being channeled into “low-risk and short-term instruments instead of being channelled into the real economy.”

“Redirecting more savings into the real economy is critical,” said Rita Babihuga-Nsanze, AFC chief economist and director of strategy, speaking during the AFC’s 2025 State of Africa’s Infrastructure briefing. “Africa must build its intermediation infrastructure to match its development needs.”

Nigeria is however demonstrating how Africa can unlock domestic capital for infrastructure, with its pension fund investments in the sector rising from just $6 million in 2015 to more than $155 million in less than a decade.

This milestone, driven largely by reforms and credit enhancement mechanisms like InfraCredit, underscores the growing role of pensions in financing long-term development on the continent.

Data from the Africa Finance Corporation (AFC) shows that as of February 2025, Nigeria’s infrastructure-related pension assets had grown to N250.87 billion, representing 1 percent of total assets under management (AUM).

This is a sharp increase from the N1.19 billion recorded in 2015, which stood at just 0.02 percent of AUM.

A turning point came in 2017, with the launch of InfraCredit and Nigeria’s maiden corporate infrastructure bond. The credit guarantee initiative helped de-risk infrastructure projects, attracting conservative institutional investors like pension fund administrators (PFAs).

Chinua Azubike, managing director of InfraCredit said the credit-guarantee institution has helped facilitated bonds to build critical infrastructure, citing the bond raised for the construction of the Lagos Free Zone.

Azubike noted that while perception of risks persists, the company has “zero default rate” despite being involved in well over 12 sectors.

But while Nigeria’s growth is notable, pension allocations across Africa remain largely skewed toward low-risk, short-term instruments such as government securities and money market funds.

In countries like Ghana and Uganda, over 75 percent of pension assets are held in government bonds. Nigeria itself still holds 63 percent of its pension assets in these instruments.

This conservative stance, analysts say, reflects both regulatory caution and the underdevelopment of local capital markets.

In contrast, economies like India and OECD countries show a more balanced allocation, with significant exposure to corporate debt, real estate, and alternative investments. For example, OECD pension funds allocate nearly 20 percent to alternatives, according to AFC data.

To replicate Nigeria’s model, experts are calling for a coordinated effort to deepen capital markets, build risk assessment capacity, and create vehicles that can intermediate long-term finance effectively.

Beyond returns, pension investments in infrastructure have the added benefit of creating jobs, boosting productivity, and supporting economic resilience, critical needs in a post-pandemic, climate-vulnerable Africa.

 


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