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Why The World Needs Public Relations More Than Ever Right Now

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By Ayeni Adekunle, Founder and CEO of BlackHouse Media

Businesses, governments, and people do themselves a huge disservice, if they continue to fail to see PR for what it is and should be: a strategic aspect of business and governance, invaluable in building relationships, preventing crises, achieving business objectives; pushing national interest, and preventing the kind of confusion that could ruin a company or lead nations to war.

Ayeni Adekunle, Founder and CEO of BlackHouse Media

Public relations hires hundreds of thousands of people around the world; working for many organizations, governments, celebrities, and causes – almost 100,000 in the UK alone, according to the PRCA’s PR and Communications Census 2020

Professionals are often graduates of colleges and tertiary institutions; certified by government chartered regulating institutes, and trained by many academies and associations around the world.

There are established ethics guiding the practice of public relations, organisational codes of conduct, principles for evaluation, and consequences for quackery.

From Nigeria, where I grew up and first established my PR practice, I could follow and participate in the activities of the Africa Public Relations Association, Public Relations and Communications Association, Chartered Institute of Public Relations, and Public Relations Association of America. In fact I participated in training, conferences, and development, from Mauritius to Finland and London.

For someone who studied Microbiology, and entered Public Relations by way of journalism, I found the barriers to entry, and standards, remarkable.

I was not admitted into the Nigerian Institute of Public Relations until I had studied and obtained a diploma; and the Public Relations Consultants Association would not admit our agency unless I was an NIPR member. Maintaining my industry credentials requires continuous professional development.

Public relations covers a wider range of markets, functions and industries, in communications, corporate services, digital affairs, community management, internal comms and more, doing the tough, often thankless, and never-ending job of helping brands, organizations, leaders, celebrities, sportspeople, and charities communicate clearly, be it to boards, consumers, investors, citizens, or shareholders.

I see them everyday. I understand what they do. I appreciate it. Many of their principals and clients do. Some of the biggest organisations and governments in the world do. Sadly, there appears to be a large number who are in between not knowing what PR is/does; and believing it only serves a publicity/media relations role. Many do not trust the profession (nearly 70 per cent of the general public, according to one PR Week survey). And of course those who blame an entire industry for the activities of hacks.

A similar PR Week survey of 1,500 people in Britain found that ‘‘Nine in ten (92 per cent) people polled claim PR is primarily used to deceive the public, while an identical proportion claim that PR professionals ‘bend the truth’. It’s the same everywhere, from South Africa to India and Belgium.

How then could we possibly get the best value out of something if we do not understand what it does, how it works, or how to use it? Imagine not understanding what doctors do, and the many ways they could help prevent illness, cure sickness, and literally save our lives? Imagine not having the privilege of understanding how science or literature or banking works? Or engineering? Music? Not being able to use them for individual or collective advantage because we don’t understand what they do; how they work?

Close your eyes and look at the picture.

Yes, it scared me too.

Actually we only understand them to the extent that we do, partly because of the work of public relations and communications people. But because PR is a behind-the-scenes profession, often seeking neither credit nor attention, but suffering reputational damage with each practitioner’s misdemeanour or quack activity, what has emerged is sadly a situation where when it comes to PR, the media are sceptical, public wary, and executives and leaders indifferent.

The late Nigerian lawyer Efere Ozako was so worried about the poor understanding of the law profession that he single-handedly drove an advocacy campaign ‘Wetin lawyers dey do sef’ (Pidgin English expression for ‘Wait, what do Lawyers actually do?’). He took the query away from the domain of sceptics and naysayers and owned it in such a way that he was able to provide information and education about the legal profession for the benefit of anyone who needed to know. It worked.

The world has now reached a point where we cannot afford to have too many people asking: ‘What do PR people actually do?’ We have reached a point where we cannot afford to not have the value that public relations brings as citizens and consumers are actively demanding companies and governments do better; and as the world comes to the understanding that there’s a desperate need to unite against poverty, global warming, crime, disease, racism, and everything else that seeks to bring humanity to its knees.

Trust, truth, integrity, honesty, positive influence, responsibility – the pillars driving Sustainable Development Goals, Environmental, Social and Governance impact, and other similar interventions are the same pillars upon which public relations is built. And it’s time for everyone to take advantage.

That’s why today, July 16, on what’s the first-ever celebration of World PR day, we’re asking everyone: student, politician, accountant, investor, journalist, lawyer, artisan, to take a simple pledge: to help build trust, and integrity, through honesty, responsibility and fairness in communities and organisations because the world needs it badly.

As we begin the work of helping everyone understand and use PR better, this pledge must guide everything we do, such that in future, journalists, academics, even clients will find it easy to identify and isolate miscreants and those behaving badly from the pack of professional, ethical practitioners, the same way they would when a rogue doctor is apprehended. And that would only be the beginning.

The preferred endpoint? That would, in my view, be a time when we can comfortably say we – citizens, governments, and organizations – are successfully using the understanding and application of public relations and communications to build a world that protects the most vulnerable, prioritises environmental, social and governance matters, accelerates sustainable development; you know, a far better world than we have today. Not the so-called utopia, but closer to what everyone considers ideal.

It always looks impossible until it’s done.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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CCPT Dismisses Class Action Suit against MultiChoice over Tariff Hikes

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Competition and Consumer Protection Tribunal (CCPT) in Abuja has dismissed a class action suit filed by one Uche Diala and 961 other DStv and GOtv subscribers against MultiChoice Nigeria and the Federal Competition and Consumer Protection Commission (FCCPC), citing lack of jurisdiction.

CCPT Dismisses Class Action Suit against MultiChoice over Tariff Hikes

The suit challenged MultiChoice’s subscription price increases in November 2023 and May 2024, which the claimants described as arbitrary, exploitative, and unfair.

Diala and others sought to reverse the hikes and compel the company to adopt a more flexible billing model, such as a pay-as-you-view system used in other countries like South Africa.

They also accused MultiChoice of price discrimination against Nigerian consumers.

MultiChoice, through its counsel, raised a preliminary objection, arguing that pricing decisions do not fall within the tribunal’s remit and that the suit was improperly filed as a class action without first seeking the tribunal’s leave.

In its ruling on Thursday, the tribunal’s three-member panel led by Justice Thomas Okosun held that the core issues raised, which were pricing and tariff regulation, fall under the exclusive purview of the executive branch, particularly the President, as stipulated under the Price Control Act.

“The issue of price regulation is a matter that falls within the exclusive purview of the President of the Federal Republic of Nigeria,” Okosun stated.

While the tribunal acknowledged it holds both original and appellate jurisdiction under the FCCPC Act, it emphasized that such authority does not cover general price control unless abuse of market dominance is established—a point the claimants failed to prove.

On the procedural matter of filing a class action without prior approval, the tribunal noted that although it is ideal to obtain leave, failure to do so was not fatal in this instance since the claimants demonstrated a shared grievance and common interest.

Nonetheless, the tribunal upheld MultiChoice’s objection, ruling that it lacked jurisdiction to adjudicate the matter.

“The preliminary objection of the first defendant succeeds,” the panel held. “This suit is accordingly struck out for want of jurisdiction.”

This ruling follows a similar outcome on May 8, when a Federal High Court in Abuja upheld MultiChoice’s price increases after the company sued the FCCPC.

In that judgment, Justice James Omotoso declared that the FCCPC lacked the authority to fix or suspend subscription rates.


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MultiChoice Nigeria Slashes Decoder Price by 50 Percent, Offers Free Upgrades

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MultiChoice Nigeria has slashed the price of its DStv decoder from N20,000 to N10,000, representing a 50 percent drop, in a aim at attracting attract more customers and curb declining subscriptions.

MultiChoice Nigeria Slashes Decoder Price by 50 Percent, Offers Free Upgrades

The campaign, titled “We’ve Got You,” was launched on June 16 and will continue until July 31.

Also, as part of its efforts to ease economic pressure on households and improve access to digital TV services, the campaign offers a free upgrade for both active and returning customers.

Speaking on the campaign, John Ugbe, chief executive officer (CEO) of MultiChoice Nigeria, said the initiative reflects the company’s commitment to rewarding loyalty and enhancing daily viewing experiences.

“We want to ensure our customers feel appreciated and have access to the best entertainment every day,” Ugbe said.

“The ‘We’veGot You’ campaign is about making premium content more accessible and showing that DStv offers something for everyone, not just football fans.

“By repositioning itself as a platform for daily value, DStv aims to encourage content discovery across a wider array of genres, including movies, drama, kids’ programming, and news.

“This means more channels, more shows, and more reasons to tune in every day.”

The development comes amid MultiChoice Nigeria’s legal battle with the Federal Competition and Consumer Protection Commission (FCCPC) over price hike.

 


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Qatar Airways Top Brass Face Court Action in Nigeria Over FCCPC Charges

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Federal Competition and Consumer Protection Commission (FCCPC) will, on Oct. 7, arraigned the Chief Executive Officer (CEO) of Qatar Airways, Mr Temi Birdzell, alongside the company and its top officers, over allegations bordering on breach of FCCPC Act, 2018.

The defendants will be arraigned before Justice James Omotosho of the Federal High Court in Abuja.

Others to be arraigned with Birdzell are Stella Ihediwa, the Account Manager of the airline; Kennedy Chirchir, the Country Manager and Eva Ojeje, who is the Sales Manager of the company.

Although the arraignment was scheduled for Tuesday, the matter could not proceed.

Upon resumed hearing, none of the defendants was in court.

When the matter was called on Tuesday, none of the defendants was in court due to improper service of the court documents, including the hearing notice, on them.

FCCPC.’s lawyer, Chizenum Nsitem, told the court of their inability to serve four of the defendants, although the company was served.

Nsitem then sought an adjournment to enable them do the needful and the judge adjourned the matter until Oct. 7 for the defendants to take their plea.

The News Agency of Nigeria (NAN) reports that the commission, in the charge marked: FHC/ABJ/CR/200/2025, dragged Qatar Airways, Birdzell, Ihediwa, Chirchir and Ojeje to court as 1st to 5th defendants respectively.

FCCPC, in the application dated May 26 but filed May 27, had preferred a two-count charge against the defendants.

The defendants were alleged to have failed to appear before FCCPC in compliance with a lawful summons of the commission dated Sept. 6, 2024, and thereby committed an offence contrary to and punishable under Section 33 (3) of the Federal Competition and Consumer Protection (FCCPC) Act, 2018.

They were also accused to have on Sept. 18, 2024, intentionally withheld the production of documents in compliance wth a lawful summons of the commission, thereby committed an offence contrary to and punishable under Section 111 of FCCP Act, 2018.

In count three, they were alleged to have on Sept. 18, 2024, engaged in the contravention of the consumer rights, thereby committed an offence contrary to Section 124(1) and punishable under Section 155 of the same Act.


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