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ZoomMobile Brand is Provocative – Aigbinode

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Ken Aigbinode, executive vice chairman, ZoomMobile has one passion and that is to sell his brand. This veteran banker turned telecommunications executive is also experienced in corporate governance, corporate re-structuring, marketing, and brand re-positioning. Aigbinode is focused on establishing ZoomMobile as the pre-eminent telecom operator in Nigeria. He spoke to chike onwuegbuchi and hilary okeke on a wide range of issues.

Idea about ZoomMobile

ZoomMobile is the product of the evolution of Reliance Telecom (Reltel). By this, I mean we have customers that we survey from time to time; we have shareholders (new and old) whom we also interface with and of course, our staff and the reaction they get from the market as they push our products. A combination of these factors led to our taking a strategic step towards repositioning our brand. Repositioning the brand requires that we take into cognizance the effect of the name on our label in the pack, particularly when you consider that we have just obtained our Unified License and have become fully mobile throughout the country. We said that it was time for us to re-evaluate our brand, vis-à-vis this positive development. I must say that it was timely because the impact has been very positive. We felt it was the right thing to do to response to our stakeholders who requested this change.

Chinese Company Investing in ZoomMobile

We do not have any direct foreign equity investors in the company today. That does not mean that we do not have that possibility as we keep searching for the best value for existing owners and our customers. There is Chinese involvement in our company in the form of supply of equipment (core network equipment) in the way of management through managed service contract, to oversee our core network elements and ensure that we maintain our quality. Beyond that, there is not a direct equity investment as I already mentioned, from any external party. ZoomMobile is wholly Nigerian owned operator and indeed, effectively wholly Nigerian managed at the most senior level.

Managing New 0707 Series

Those are good questions. You would recall that when GSM was licensed in Nigeria, the Nigerian Communications Commission introduced the eleven-digit numbering plan for GSM operators until unified licensing came into being recently. The erstwhile so called PTOs did not have the eleven-digit numbering plan but with the introduction of Unified Licensing and full mobility for qualified PTOs, the NCC released the 0702 to this unified operators. However, the 0702 string is fairly anonymous. Sometimes it is difficult to tell which network it is coming from. That is quite confusing. It is also in our opinion, perpetuated in the belief that the CDMA operators are opposed to the small operators. We were given the 07023 and other PTOs, who perhaps I am not permitted to mention in this interview, also had an extra digit to the same system. Whereas GSM could be differentiated with 4 digits, CDMA operators, largely the PTOs had to identify themselves with an extra digit, giving us a five prefix numbering plan. For our size today and for the size of our ambitions and aspirations, we thought that we should not be limited to just a million lines; so we applied for a block of 10 million lines. It was the first time that a CDMA operator will be applying for a complete block of line. Perhaps, fortuitously 0707 was available. We applied for it, did not have to pay any premium and I think perhaps, it is the most unique number in Nigeria today. It is easy therefore, to identify us looking at the first four digits: 0707. No longer will any subscriber or caller be confused about the identity of 0707 as no other network in Nigeria will have the 0707 prefix. The 0707 platform signifies our arrival on the scene to play as a full mobility telecom operator throughout Nigeria.

Youth Image of ZoomMobile Brand

As you know, our new name is ZoomMobile; the short form is Zoom and it is registered with the Trademark Commission. The name itself is descriptive and if you like, provocative. It connotes movement, dynamism, desire to move towards an aspiration and in our opinion, the people who exhibit some of these attributes generally are the youths and our definition of the youth is anywhere between 1 year and about 120 years, depending on how your mind works and the goals you set out to achieve and the drive for you to achieve them. Just like our company has been refreshed by this renaming ceremony; just like our profile has been reinvigorated; just like our scope has enlarged; we want to also carry our subscribers (both existing and potential) along on this journey and ensure that we provide the facilitation that will enable those who still have aspirations to whatever it is in life and achieve them expeditiously. As we say in this new era, "full speed ahead." We want to be that ‘wind beneath the wings’ of our subscribers as they all move towards their aspirations and goals.

Building Capacity and Expansion

Today, I can tell you that we have an installed capacity that is upgradeable to 5 million lines. We are in discussion with our vendors to further enhance that capacity to well over 15 million. That implies that we are planning ahead for the envisaged rush for these special numbers. We are very conscious of the quality of service and are not in a hurry to add more subscribers when the capacity is not there to accommodate them and service quality indices that we have internally are great which even the regulator has testified to. Accordingly, these new numbers will be rolled out in batches; we are not going to push out the whole 10 million into circulation; we will match them to the capacity of the network as each city is ready and as capacity improves from city to city. Right now there is rush for the special numbers, very soon we are going to be broadcasting to existing and potential subscribers, the way to get the special numbers. These are numbers that people would like to keep forever but they are limited. There will be the Platinum range, Extra Special, Gold range and the Silver category. But believe me, whether you possess the Platinum, Gold or Silver range or not; the prefix 0707 marks you out as somebody who is serious about what he is out for and it is a unique mark of identity. Interestingly in our religious conscious society and the traditional African religion, 7 is a very important number. People have ascribed perfection to that number and I do not think that we are so far from that. It is spiritually relevant and we will ensure that we live up to expectations of those people who come on the network.

Manpower Development

On the manpower side, we are constantly hiring hands and training as well as retraining. We are making our contributions to various institutions that support ICT. You probably would know that the founding chairman of this company, Senator Anni Okonkwo, has a foundation that is targeted at helping ICT students go through their programmes effortlessly. We have also established a pipeline as well as introduced a conveyor belt that is constantly open to people to come here and do their internship with our engineers. We are working closely with the owners of the CDMA technology, a company called Qualcomm to further develop not only our staff but some bright and upcoming IT students that we have identified. Incidentally, soon there will be a training programme to which we have subscribed and we are sponsoring about 12 candidates to help them boost their skills and capacity on ICT generally but particularly on CDMA which is our chosen technology.

Customer Care Department

We just prepared 15 engagement letters for call centre operators. They will be joining another 40 that we have already hired. We have just established a new call centre in Mainland Lagos and it has the capacity to sit about 120 operators. Our objective is to minimize resort to the call centre; it is to migrate people to where they can interact with our technology using their devices. But occasionally, they are unable to have such interactions and they need to reach a human being. So, we have created that capacity to begin to meet those needs. If we discover that we are becoming more of a call centre than a telecommunication operator, we might then begin to outsource it to people who do it as their primary business. The logic should remain that you should render your services so smoothly that people would rarely have any need to begin to call you and the way to achieve that is to be in constant dialogue with your customers, find out what they need, provide good services and products that are tailored to meet their desires and aspirations. Once that is done, you have created capacity. You address coverage issues; you put into the market devices that are easily understood and are available. I think you will find that the number of people calling into your customer care centre will thin-out over time. I have studied the data coming into the call centre – we have a couple of people calling in to check if it was real and they were pleasantly surprised at the speed of connection and the response from well trained staff handling this area of our business. Like I said, you should actually work towards upgrading the skills of your people and also that of your subscribers to the point where they can easily interact with your systems and get transactions done. We need to save time for every person because ‘time is money’ and Zoom is all about saving time; it is about speed so that people can achieve what they set out to achieve.

New Offering to Subscribers

When we looked at re-branding, one of the considerations that drove that decision was the bouquet of services and products that we are about to introduce and we thought that the kinds of products we want to introduce in the market will be better sold under a stronger brand – a brand that will be suggestive of the attributes and qualities of those products. We are coming to the market with our push e-mail service. It is not entirely new in this market but it has been packaged and sold as something for high net worth individuals; it had been packaged and sold as something that most Nigerians cannot have access to unless they have certain devices. We want to break that and make push e-mail a mass market product and very soon, you will be hearing a lot about that. Our name is ZoomMobile and our tagline is "Full Speed Ahead." We want to enhance voice connection – you should not wait for more than 2 seconds to get connected. You want to have access to the Internet; you should have almost instantaneous connection. When you have made that connection itself, you should have the same experience while surfing because nobody wants to go on the Internet and begin to stare at his screen, waiting for pages to open. Now we are installing EVDO across the country. EVDO is the broadband Internet service on the wireless CDMA technology. It is also not a first, I must say because some other networks have deployed it. However, they have deployed EVDO in just some particular areas. This is why we are taking our time to ensure that when we make the announcement that broadband services are available, every Nigerian in all the major cities where we operate should have access to this service. We are looking at how we can leverage on our technology to assist in the Micro-finance Banking area. Technology is an enabler. Telecommunication, especially in this information age is an enabler of economic transactions. We think that we can bring in our technology – CDMA – which is very data friendly further into ridding Nigeria of cash; pushing us closer to the cashless society like most of the developed and developing countries have done. So, you will be seeing products in that area very soon, which will enable people move cash around, complete transactions without necessarily having to either take risky trips carrying cash across long distances or having to go to banks when they do not need to. You can actually carry out these transactions from your handsets. These are things that are coming to the market and we want to be on the cutting edge of the introduction of services that add real value. If you follow the evolution of telecommunication, it started first with voice. We need to reach the unreached in Nigeria especially the rural areas; every person should have a right to become part of the information age. W have added SMS; we have added some amount of Internet and I think we are getting to that stage where we need to pole-vault ourselves to greater deployment of these technologies, devices and applications that add a lot more value to our lifestyle and businesses.

Expansion Plan

We are hoping to connect about 51 cities and towns, that is, up from the present 36 cities and towns before the end of the year. We would be launching Calabar, Ikot-Ekpene, Ikot-Abasi, Eket and Uyo very soon. Benin, Sapele, Warri would be joining the family in a couple of weeks from now.

 


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Jumia Kicks Off December Holiday Sale, Bringing Festive Deals to Shoppers Nationwide

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Jumia Nigeria has launched its highly anticipated December Holiday Sale, unlocking a wide range of festive deals and savings for shoppers across the country from December 2 to December 28.

This year’s campaign goes beyond seasonal discounts, introducing a special sub-series titled “Celebrate Naija / Naija is Game,” running from December 15 to January 18. The initiative spotlights uniquely Nigerian themes and experiences, infusing the holiday season with cultural relevance and local inspiration.

The December Holiday Sale delivers a compelling mix of value, quality, and discovery, featuring the popular 12 Days of Christmas promotions, exclusive Brand Days, and deep-discount Anchor Deals across multiple product categories.

Speaking on the campaign, Temidayo Ojo, Chief Executive Officer, Jumia Nigeria, said the sale reflects the platform’s commitment to meeting the evolving needs of Nigerian consumers.

“The December Holiday Sale is our way of helping Nigerians celebrate the season without compromise. Today’s shoppers are value-driven, they want quality, convenience, and affordability. This campaign brings all three together with festive deals that address real household needs and aspirations,” Ojo said.

He added that strong Black Friday momentum continues on the platform, offering customers extended savings opportunities throughout the festive period.

On the creative direction behind the campaign, Lere Awokoya, Chief Marketing Officer, Jumia Nigeria, noted that the 2025 holiday sale is rooted in everyday moments that matter to customers.

“This year’s campaign is built around the joy of giving and daily value. ‘Celebrate Naija’ brings that spirit to life through culturally relevant themes and surprises that resonate across regions and lifestyles. We’re excited for Nigerians to discover everything we’ve curated—from gifts and essentials to dream purchases,” Awokoya said.

Shoppers can access deals across key categories including electronics, home and kitchen, fashion, beauty and personal care, and everyday essentials, with seamless online price discovery supported by Jumia’s nationwide logistics network.

Extending beyond major urban centres, Jumia’s fulfilment and pick-up infrastructure ensures customers in secondary cities and peri-urban communities enjoy the same festive prices without additional travel costs, turning convenience into tangible value.

With thousands of deals going live throughout the season, customers can expect faster deliveries, extensive pick-up options, and transparent pricing, making holiday shopping simpler and more affordable nationwide.

 


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Dangote, Monopoly Power, and Political Economy of Failure

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By Blaise Udunze

Nigeria’s refining crisis is one of the country’s most enduring economic contradictions. Africa’s largest crude oil producer, strategically located on the Atlantic coast and home to over 200 million people, has for decades depended on imported refined petroleum products. This illogicality has drained foreign exchange, weakened the naira, distorted investment incentives, and hollowed out state institutions. Instead of catalysing industrialisation, Nigeria’s oil wealth became a mechanism for capital flight, rent-seeking, and institutional decay.

Dangote, Monopoly Power, and Political Economy of Failure

Dangote

With the challenges surrounding the refining of crude oil, the establishment of Dangote Refinery signifies an important historic moment. The refinery promises to reduce fuel imports to a bare minimum, sustain foreign exchange growth, ensure there is constant fuel domestically, and strategically position Nigeria as a regional exporter of refined oil products if functioned at full capacity. Dangote Refinery symbolises what private capital, technology, and ambition can achieve in Africa following years of fuel queues, subsidy scandals, and global embarrassment.

Nigerians must have a rethink in the cause of celebration. Nigeria’s refining problem is not simply about capacity; it is about systems. Without addressing the policy failures and institutional weaknesses that made Dangote an exception rather than the rule, the country risks replacing one failure with another, this time cloaked in private-sector success.

For a fact, Nigeria desperately needs the emergence of Dangote refinery, and its success is in the national interest. Hence, this is not an argument against the Dangote Refinery. But history warns that structural failures are not solved by scale alone. Over the year, situations have shown that without competition and strong institutions, concentrated market power, whether public or private, can undermine price stability, energy security, and consumer welfare.

The Long Silence of Refinery Investments

Perhaps the most troubling question in Nigeria’s oil history is why none of the global oil majors like Shell, ExxonMobil, Chevron, Total, or Agip has built a major refinery in Nigeria for over four decades. These companies operated profitably in Nigeria, extracted their crude, and sold refined products back to the country, yet never committed capital to domestic refining.

Over the period, it has been shown that policy incoherence has been the cause, not a matter of technical incapacity, such as price controls, resistant licensing processes, subsidy arrears, frequent regulatory changes, and political interference, which made refining an unattractive investment. Importation, by contrast, offered quick returns, lower political risk, and guaranteed margins, often backed by government subsidies.

Nigeria carelessly designed a system that rather rewarded importers and punished refiners. Dangote did not succeed because the system improved; he succeeded despite it. His refinery exists largely because of the concessions from the government, exceptional financial capacity, political access, and a willingness to absorb risks that institutions should ordinarily mitigate. This raises a deeper concern; when institutions fail, progress becomes dependent on extraordinary individuals rather than predictable systems.

The Tragedy of NNPC Refineries

If private investors stayed away, Nigeria’s state-owned refineries should have filled the gap. Instead, the Port Harcourt, Warri, and Kaduna refineries became monuments to mismanagement. Records have shown that between 2010 and 2025, Nigeria reportedly wasted between $18 billion and $25 billion, over N11 trillion, just for Turn Around Maintenance and rehabilitation. Kaduna Refinery alone is estimated to have consumed over N2.2 trillion in a decade.

Despite these expenditures, output remained negligible. This was not merely a technical failure but a governance one. Contracts were poorly monitored, accountability was absent, and consequences were nonexistent. In functional systems, such outcomes trigger investigations, sanctions, and reforms. In Nigeria, the cycle simply repeated itself, eroding public trust and deepening dependence on imports.

Where Is BUA?

Dangote is not the only Nigerian conglomerate to announce refinery ambitions. In 2020, BUA Group unveiled plans for a 200,000-barrels-per-day refinery. Years later, progress remains unclear, timelines have shifted, and execution appears stalled.

This pattern is revealing. When multiple large investors struggle to translate plans into reality, the issue is not ambition but environment. Refinery projects in Nigeria appear viable only at a massive scale and with extraordinary political leverage. Smaller or mid-sized players are effectively crowded out, not by market forces, but by systemic dysfunction.

Policy Failure and the Singapore Comparison

Nigeria often aspires to emulate Singapore’s refining and petrochemical success. The comparison is instructive. Singapore has no crude oil, yet built one of the world’s most sophisticated refining hubs through consistent policy, investor protection, infrastructure planning, and regulatory certainty.

Nigeria chose a different path: price controls, subsidies, weak contract enforcement, and politically motivated policy reversals. Refineries became tools of patronage rather than productivity. Capital exited, infrastructure decayed, and import dependence deepened. The outcome was predictable.

The Cost of Import Dependence

For years, Nigeria spent billions of dollars annually importing petrol, diesel, and aviation fuel. This placed constant pressure on foreign reserves and the naira. Petrol subsidies alone were estimated at N4-N6 trillion per year, often exceeding national spending on health, education, or infrastructure.

Even after subsidy removal, legacy costs remain: distorted consumption patterns, weakened public finances, and entrenched interests built around importation. These interests did not disappear quietly.

Who Really Benefited from the Subsidy?

Although framed as pro-poor, fuel subsidies disproportionately benefited importers, traders, shipping firms, depot owners, financiers, and politically connected intermediaries. Smuggling across borders meant Nigerians subsidised fuel consumption in neighbouring countries.

Ordinary citizens received marginal relief at the pump but paid far more through inflation, deteriorating infrastructure, and underfunded public services. The subsidy system functioned less as social protection and more as elite redistribution.

The Traders’ Dilemma

Why did major fuel marketers like Oando invest in refineries abroad but not in Nigeria? Again, incentives explain behaviour. Importation offered faster returns, lower capital requirements, and political insulation. Domestic refining demanded long-term investment under unstable rules.

In an irrational system, rational actors optimise accordingly. Importation thrived not because it was efficient, but because policy made it so.

FDI and the Confidence Problem

Sustainable Foreign Direct Investment follows domestic confidence. When local investors, who best understand political and regulatory risks, avoid long-term industrial projects, foreign investors take note. Capital flows to environments with predictable pricing, rule of law, and policy consistency.

Nigeria’s challenge is not attracting speculative capital, but building conditions for patient, productive investment.

Dangote and the Monopoly Question

Dangote Refinery deserves credit. But scale brings power, and power demands oversight. If importers exit and no competing refineries emerge, Dangote could dominate refining, pricing, and supply. Nigeria’s experience with cement, where domestic production rose but prices soared due to limited competition, offers a cautionary tale.

Markets function best with competition. Without it, price manipulation, supply risks, and weakened energy security become real dangers, especially in countries with fragile regulatory institutions.

The Way Forward: Competition, Not Replacement

Nigeria does not need to weaken Dangote; it needs to multiply Dangotes. The goal should be a competitive refining ecosystem, not a replacement of a public monopoly with a private monopoly.

This requires transparent crude allocation, open access to pipelines and storage, fair pricing mechanisms, and strong antitrust enforcement. State refineries must either be professionally concessional or decisively restructured. Stalled projects like BUA’s should be unblocked, and modular refineries should be supported.

The Litmus Test

Nigeria’s refining crisis was decades in the making and cannot be solved by one refinery, however large. Dangote Refinery is a turning point, but only if embedded within systemic reform. Otherwise, Nigeria risks trading one form of dependency for another.

The true test is not whether Nigeria can refine fuel, but whether it can build fair, open, and resilient institutions that serve the public interest. In refining, as in democracy, excessive concentration of power is dangerous. Competition remains the strongest safeguard.

Blaise, a journalist and PR professional, writes from Lagos and can be reached via: [email protected]


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OAU, Baptist Day School Oluponna honour Akano with Distinguished Alumnus Awards

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Mr. Tim Akano, renowned entrepreneur, technologist, and philanthropist, has been honoured with two Distinguished Alumnus Awards by Obafemi Awolowo University (OAU) and Baptist Day School, Oluponna, in recognition of his outstanding contributions to education, mentorship, technology, innovation, and community development at large.

OAU, Baptist Day School Oluponna honour Akano with Distinguished Alumnus Awards

Both awards were conferred in November 2025, and this mark a significant milestone in Mr. Akano’s lifelong commitment to human capital development and social impact.

Mr. Akano, a 1983 graduate of Obafemi Awolowo University, was recognized by the university for his global impact in entrepreneurship, technology and innovation, as well as his sustained mentorship of students.

In 2023, he awarded 1,000 scholarships that was worth ₦60 million to OAU students for them to study Artificial Intelligence. Since then, he has consistently adopted five students from the Department of International Relations annually under his structured mentorship initiative.

In the same vein, at Baptist Day School, Oluponna, Mr. Akano received a historic honour as the first alumnus ever to be decorated with a Distinguished Alumnus Award since the school was established in the 1930s. During a recent visit to the school, Mr. Akano inspected several infrastructural projects financed by him through the Tim Akano Foundation three years ago.

These include the construction of a borehole, modern toilet facilities for teachers and pupils, and the erection of a perimeter fence and gate around the school which has prevented incessant disturbance of pupils by Fulani Herdsmen who previously engaged in reckless grazing within the school premises, polluted the environment with cow waste, and exposed the children to security risk. All these challenges have since become a thing of the past following the erection of the perimeter fence.

In addition, the School Principal recounted a tragic incident that occurred before the fence was built, when a nine-year-old pupil was kidnapped within the school premises and was never found. According to the Principal, the pupil had gone into a nearby bush to answer the call of nature, unaware that kidnappers were hiding there. Since the completion of the fence three years ago, no case of pupil kidnapping has been recorded in the school.

The principal further disclosed that the school has experienced a geometric increase in enrolment since Mr. Akano’s intervention. In 2025 alone, over 30 new pupils were enrolled. This is a trend that has been consistent over the past three years.

To further enhance safety and learning conditions, the Tim Akano Foundation pledged to provide a grass-cutting machine to maintain the expansive school compound, noting that the pupils are fragile and overgrown vegetation could expose them to snake bites. The Foundation also announced the adoption of 10 best graduating pupils, committing to sponsor their secondary school education.

Furthermore, in a move to motivate and support teachers, the Foundation introduced a monthly cash incentive for all teachers, aimed at complementing the modest government salaries. The November incentive was paid immediately, with assurances that the initiative would continue in perpetuity.

In a symbolic and emotional moment, Mr. Akano presented the pupils with the glazed copy of his Primary School Leaving Certificate, issued by Baptist Day School in 1975. All pupils were invited to hold the certificate as a powerful reminder that “if I can do it, you can do even more.” In appreciation, the school management presented Mr. Akano with the Distinguished Alumnus Award, celebrating his transformative impact on the institution and its pupils.

Similarly, at Obafemi Awolowo University, Mr. Akano was honoured with the Distinguished Alumnus Award for his sustained mentorship of students and his contributions to entrepreneurship development, technology, and innovation within Nigeria and the global community.

The double recognition underscores Mr. Tim Akano’s enduring legacy as a bridge between education, opportunity, and societal transformation.


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