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NITEC, Digitization & ‘Servants of The People’

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Shortly after he assumed office as the Minister of Communications, Barrister Adeabyo Shittu, shared the deep sense of urgency the Federal Government feels for implementation e-Government Master Plan by 2020, which is a key blueprint for improving the delivery of public sector services using technology.

The e-Government Master Plan developed by the Federal Ministry of Communications is such a compendium of an essential blueprint of modalities and protocols for the adoption of e-Government best practices, across the Federal Civil Service.

Under the plan, all Federal Government Ministries, Departments and Agencies (MDAs) are embracing the e-Government Plan, the Minister said.

“I must, most earnestly, share with you the deep sense of urgency that I, and the entire Ministry of Communications, feel as per the importance of the e-Government Master Plan 2020”, Shittu told attendees at the Stakeholders Engagement Workshop on e-Government Master Plan 2020.

Yes, such transformation drive will engender an information-rich government while invoking new contractor agreement between the Government and the citizens on clear principles for further digitization of government, in particular for Services provided to citizens and businesses.

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The immediate gains we expect are such as compulsory adoption of e-invoicing for government departments, e-procurement, and social rights and tariffs will be granted automatically. At that point social justice would have returned and government would have curried public flavor too. We are all witnesses how TSA is delivering the country from the shackles of graft, corruption and perpetual embezzlements in the past

Therefore and with the topic as “what the digitalization of government and public sectors means for the eco-system”, NITEC 2016 shares the Minister’s position because the government and its agencies have come under intense scrutiny and are realizing that technology is helping citizens hold them more accountable.

What will be the new economy that will be created as a result of digitalizing only 30% of Nigeria’s public sector?

According to KPMG documentation on the subject, it was pointed out that the digital transformation of government is not only a great challenge but also a great opportunity for taking a great leap forward. The expectation in this era signifies “The government has to provide the same or even better services to citizens and businesses, but with less resources. As a result, the focus has been put on administrative simplification, more efficient procedures, and combating fraud. The ‘Only Once’ principle offers the government the possibility of achieving those objectives’ (KPMG).

The document also described the ‘Servant of the People’ principle as the power of integrity in politics and government.

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In Nigeria, we have heard of public office holders referring themselves to ‘Chief Servant’ or what have you, but this is basically who holds’ position, paid or unpaid, in the public sector’. Technology of this nature aids office holders to be more responsive, proactive and interactive; serving the purpose of their ‘calling’, and they must handle this power with integrity.

But how can they do this? Muel Kaptein, Partner at KPMG Advisory NV and professor in business ethics and integrity management at the RSM Erasmus University in Rotterdam, is the author of “The Servant of the People: the power of integrity in politics and government” in which he offers insight and practical assistance for officials in the public sector. The central message is that there is great power in integrity for servants of the people which is primarily guaranteed by transparent nature of technology.

NITEC is such a platform that will aptly provide the needed e-governance latitude with key deliverables of improving public sector delivery of the dividends of good governance to the people of Nigeria through the using of new information and communication technologies (ICTs).

For instance, stakeholders ought to be on same page on how to tackle the complicities in .ng domain registration by States and local government. Or how can one describe the low acceptance of the Nigeria’s internet domain name, .ng largely due to nonchalant of the authorities on policy formation. With the population of Nigeria within the range of 170m, with less than 100,000 domains registration in NiRA’s database.

It was found that digital transformations require changes, to both processes and IT systems that are more challenging to implement in the public sector than in the private sector. Thus, a joint study by McKinsey and Oxford University found that public-sector IT projects requiring business change were six times more likely to experience cost overruns and 20 percent more likely to run over schedule than such projects in the private sector.

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Regardless of where a public-sector organization is in its digitization journey, there are impeccable reasons to start, scale, or evaluate its programs. Tentatively, giving in e-governance rings a win for government-wide and agency-deep commitment to specific digital targets; establish government-wide coordination of IT investments; leading to redesign processes with the end user in mind; hire and nurture the right talent; use big data and analytics to improve decision making, and protect critical infrastructure and confidential data.

These will eliminate what Chris Uwaje, the doyen of Software in Nigeria calls, “Match-Box Vision”, following incoherent manner of policy formulation and implementation.

The relevance of discussions slated for NITEC 2016 cannot be overemphasized, especially the nation’s economy is in tatters due to over dependent on oil. Oil can drive, but innovations driven by technology evolve daily.

Holding at Civic Centre, Lagos from 23rd-24th of June, NITEC 2016 remains a formidable to bridge the gap between the private and public sectors and the international technology community in re-engineering the African technological ecosystem for greater impact on the continent’s GDP.

Likewise, through plenary sessions and exhibitions the worth of our technology system will be showcased to thousands of attendees; exhibition booth (2 days); placement of brand logo on event brochure and website; complimentary wifi, place web banners and share branded gifts at booths.

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The renowned speakers will spark deepened conversation and help through up new innovations that will help Nigeria and indeed, Africa, on digitization. Be there!


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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Union Bank Secures Global Payment Data Security Certification

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Union Bank of Nigeria has secured certification under the Payment Card Industry Data Security Standard (PCI DSS) version 4.0.1, a global standard for protecting payment card data.

The certification took effect on August 11, 2026, confirming that the bank’s systems for storing, processing and transmitting customers’ credit and debit card information meet stringent international security requirements.

PCI DSS certification is designed to reduce the risk of payment card data breaches and financial fraud while strengthening customer confidence in electronic payment systems.

The assessment covered key areas of Union Bank’s operations, including network infrastructure, card issuance, ATM and POS transactions, payment processing, reconciliation, settlement, chargebacks, dispute resolution and retail banking.

Union Bank was assessed and certified under the Service Provider category.

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The certification process lasted a full year and involved quarterly assessments, with support from departmental, business and functional heads across the bank. Digital security firm Digital Encode supported the process, while the final independent audit was conducted by CyberCube, an accredited Qualified Security Assessor.

Yetunde B. Oni, Managing Director and Chief Executive Officer of Union Bank, said the certification demonstrates the bank’s commitment to protecting customer information.

“The security of our customers’ information is central to everything we do at Union Bank. This certification reaffirms that our payment systems and processes meet a rigorous global standard, and it reflects the discipline of colleagues across the Bank who work every day to keep customer data safe.”

The renewal also ensures that Union Bank maintains continuous PCI DSS certification, in line with the Central Bank of Nigeria’s requirement for banks to sustain compliance without interruption.

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Access Holdings Sets New Benchmark in Nigeria’s Finance Talent Pipeline

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New data from CFA Society Nigeria is reshaping how the country’s financial sector thinks about talent development, with Access emerging as the single largest source of CFA candidates in Nigeria, distinction industry watchers say signals a deeper shift in how leading institutions are building investment expertise from within.

In its Where Nigeria’s Finance Professionals Work series, published in a national daily, CFA Society Nigeria placed Access first among employers of CFA candidates nationwide, with 82 candidates enrolled in the programme, more than double the 38 recorded at the next-placed institution and well ahead of every other bank or financial services firm on the list.

Access also ranked second among employers of CFA charterholders, with 11 professionals who have completed all three levels of the Programme and met its experience and ethics requirements.

For an industry that has long measured itself by balance sheet size and branch count, the rankings point to a different kind of competition: one over who is building the deepest bench of certified, globally credentialed talent.

CFA Society Nigeria compiled the data from its Salesforce Membership Database as at June 2026, and described the exercise as a way of recognising employers whose people “bring rigour, integrity and global best practices into the workplace every day.”

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Analysts following the sector say the outcome is notable less for the ranking itself than for what it suggests about talent strategy across Africa’s financial services industry. A single institution developing more aspiring charterholders than the rest of the market combined raises the floor for professional standards nationally, not just within one balance sheet.

Every candidate who advances through the CFA Programme adds to a shared pool of ethics-trained, analytically rigorous professionals that Nigeria’s capital markets, pension funds and asset managers all eventually draw from.

Access Holdings Group Chief Executive Officer Innocent C. Ike, commenting on the rankings, framed the achievement in terms of institution-building rather than recruitment: “Every candidate on that list represents our commitment to building institutions and professionals that endure.”

The remark echoes a broader thesis increasingly voiced by market observers, that talent depth, not scale alone, is what will determine which African financial institutions earn lasting global credibility.

That distinction sits at the centre of Access’s stated ambition to become the World’s Most Respected African Financial Services Group. If the CFA numbers are any indication, the Group’s route to that goal runs less through square metres of branch network and more through the calibre of the people sitting inside it, a bet that Nigeria’s finance professionals, and the institutions that will one day hire them, are already placing alongside Access.

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NCAA to Introduce RFID Technology to Tackle Missing Luggages

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Nigeria Civil Aviation Authority (NCAA) has announced plans to introduce Radio Frequency Identification (RFID) baggage tracking technology across domestic and international airport terminals to tackle the growing problem of delayed, misrouted and missing luggages

NCAA to Introduce RFID Technology to Tackle Missing Luggages

Michael Achimugu, director, Public Affairs and Consumer Protection, NCAA, disclosed this at a stakeholder engagement forum in Lagos.

Achimugu said the RFID-enabled system would replace the traditional barcode-based baggage tracking framework and provide airlines and passengers with real-time visibility of checked luggage from check-in to final collection.

According to him, the technology would improve baggage traceability, reduce mishandling and strengthen accountability across the baggage-handling chain.

Unlike conventional barcode systems, RFID technology allows baggage to be automatically scanned at multiple points without requiring direct line of sight, enabling real-time tracking of luggage throughout its journey.

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Achimugu said issues involving short-landed, missing, lost or damaged baggage had remained among the major complaints from air travellers, alongside flight delays.

He said the introduction of RFID technology was therefore aimed at improving baggage-handling standards and restoring passenger confidence in the aviation sector.

The NCAA said the initiative also aligns with IATA Resolution 753, which requires airlines to track baggage at key points during the passenger journey.

The authority expects the technology to provide more accurate information on the location of luggage, facilitate quicker resolution of baggage-related complaints and improve the overall passenger experience.

The NCAA said the initiative would also strengthen accountability among airlines and other stakeholders involved in baggage handling at Nigerian airports.

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