Connect with us

Telecom

Phase3 Telecom Bags 2015 Nigeria Customer Service Award

Published

on

Kindly share this post

Phase3 Telecom has been recognised for its unwavering commitment to proffering the best solutions that enhance the availability of broadband connectivity to Nigerians.

This was at a grand award ceremony of the Nigeria Customer Service Awards (NCSA) which held at Sheraton Hotels & Towers, Lagos.

The award came as Nigeria joined other countries to celebrate this annual global “Customers Service Week” 2015

The award also came in the wake of Phase3 Telecom receiving the esteemed award for “Pan African Broadband for Enterprise Solution Provider of the Year” at the recently concluded Technology Africa’s “Titans of Tech” 2015.

 It may also be recalled that the West African largest independent fibre optic infrastructure provider was acknowledged in 2014 by NCSA for “Best Customer Service Company in Network Management”.

Dr. Aliyu Ilias, coordinator of NCSA and his team reaffirmed that the organization being set up to recognize, commend and celebrate companies that deliver excellent and efficient customer service in Nigeria; will continue to shine the beacon on such indigenous business entities like Phase3; who are committed to offering consumers top service thus validating the credibility of the Nigerian brand.

The scope of the NCSA is to “create consciousness among corporate business owners to go beyond paying lip service to customer service strategies and intents” but to establish deep and lasting connection with customers.

It is also a drive to “reward the companies that meet the award assessment criteria” of the organization.

It is important to note that the awards’ credibility is dependent on winners in each category being nominated by consumers and individual sector stakeholders while winning votes are determined by the collation of over 19.5 million votes through highly credible voting options that include; online poll, agency referral, customer survey, mystery shoppers™ and short code.

Mr. Stanley Jegede, Phase3’s chief executive officer, in his comments on being recognized by NCSA says “This recognition could not have come at a better time as Phase3 will be marking its 12th Anniversary in less than two months thus humbled by the auspicious development of being applauded for the years of resilience, hardwork and dedication”.

He also added that “it is an incredible honour to be recognized and celebrated with a Nigeria Customer Service Award not once but twice for Phase3 family’s modest efforts towards running an exceptional infrastructure to improve and develop broadband services along necessary lines to connect metropolises and remote areas in Nigeria as well as the West African sub-region to the rest of the world.

The entire team is grateful to God for a growing vision and thank its incomparable clients, partners, stakeholders and well wishers for the continued trust in our capabilities and patronage”.

In a congratulatory message, the organizers commended Phase3 Telecom team for the company’s emergence as customers’ favourite in the outstanding infrastructure provider for broadband development category.

They reiterated that Phase3’s win is proof that even companies that enjoy business play in complex sectors cannot rule out the fact that Nigerian customers and consumers are more aware and uncompromising in identifying exceptional service. 

Phase3 is encouraged not to rest their guard as they continue to break new grounds in providing top-rate services to their clients. 

Phase3 is consistent as the most reliable aerial fibre infrastructure company in not just Nigeria but the entire West African sub-region and this must be acknowledged and celebrated as it is an arduous level to reach and sustain.

More so, Jegede in his closing speech said “the Phase3 family understands that the power to choose rest in the hands of the consumer hence, the company is uncompromising in the vision to always provide the most reliable, unparalleled and world-class broadband network services.

It is with humility that the Phase3 thank its clients and everyone who voted as it acknowledges the Nigeria Customers Service Award.


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

Telecom

Rewane, Financial Expert Backs Telcos’ Move to Hike Tariff

Published

on

Kindly share this post

Bismarck Rewane, managing director/chief executive officer, Financial Derivatives Company Limited has backed telecommunication companies’ move to increase tariffs.

Rewane, Financial Expert Backs Telcos’ Move to Hike Tariff

Recall that telecom companies recently reiterated calls for an increase in prices of calls, data, and other services.

They argue that current prices are insufficient to maintain their business operations.

This request is contained in a communique signed by the Association of Licensed Telecom Operators of Nigeria (ALTON) and the Association of Telecommunication Companies of Nigeria (ATCON).

The telecom providers are advocating for cost-reflective tariffs, claiming that adverse economic headwinds are threatening their financial viability.

The operators stated that its general service pricing framework has not been reviewed upward in the last 11 years because of regulatory constraints.

“For a fully liberalised and deregulated sector, the current price control mechanism, which is not aligned with economic realities, threatens the industry’s sustainability and can erode investors’ confidence,” the telcos said.

The telcos called on the government to facilitate a constructive dialogue with its industry stakeholders to address pricing challenges and establish a framework that balances consumers’ affordability with their financial viability.

This push for higher prices coincides with MTN Nigeria reporting a loss due to foreign exchange losses in 2023 and Airtel experiencing declining profits amid an economic downturn in the country.

While the development has triggered a backlash in some quarters, Rewane said telco pricing needs to reflect current realities.

He was a guest on weekend’s edition of Channels Television’s Politics Today

 

 

 

 


Kindly share this post
Continue Reading

Telecom

Africa Data Centres Unveils ADC Channel Programme

Published

on

Kindly share this post

Africa Data Centres, a division of the Cassava Technologies group, is excited to announce the launch of its exclusive channel partner programme, ADC Channel.

Africa Data Centres Unveils ADC Channel Programme

This programme is designed to establish colocation and ecosystem partnerships, empowering members to expand their product portfolio & offerings alongside their market presence including an expanded data centre footprint.

ADC Channel presents a unique opportunity for global carriers, Internet Service Providers (ISPs), system integrators, Data Centres, Mobile Network, Content Developer, telecommunications companies, network infrastructure operators, hyperscalers and others to deliver state-of-the-art, sustainable and cost-effective digital solutions to their clients.

The primary objective of ADC Channel is to foster collaboration amongst partners, facilitating the delivery of optimised solutions and comprehensive support to clients. Partners enrolled in ADC Channel will benefit from a flexible approach that accommodates various partnership and go-to-market (GTM) models.

Finhai Munzara, CFO of Africa Data Centres, emphasises that the benefits of the ADC Channel programme extend to all types of partners.

“Our facilities are designed with the needs of hyper-scale, wholesale & enterprise clients in mind, catering to their technical, operational and commercial requirements. Whether it’s greenfield projects, built-to-suit facilities, powered shells, dedicated halls, or hybrid colocation, we offer flexible, scalable and sustainable solutions that suit partners of every kind.

He elaborates on the advantages of becoming an Africa Data Centres Partner.

Firstly, clients gain an additional product offering & footprint to augment their existing portfolio, enabling them to offer bundled solutions. This not only enhances their current revenue streams but also positions them for further growth & retention with both existing and future customers.

Africa Data Centres has also developed ADC Marketplace, a pioneering platform designed to empower partners and customers across the continent.

This innovative marketplace provides a dynamic space for partners to showcase their services and for customers to explore offerings, fostering collaboration and visibility within the African tech community. Offering unmatched connectivity and growth opportunities, the ADC Marketplace stands as the ultimate platform for African enterprise organisations and tech companies seeking to thrive in today’s digital landscape.

Partners stand to benefit from reduced churn, as colocation is inherently a ‘sticky’ product with minimal price erosion. By offering best-of-breed colocation services from Africa’s leading data centre provider, partners can differentiate themselves from competitors.

Partners will also enjoy seamless access to data centre experts, continuous commercial and technical support, and regular, complimentary training for their sales and product teams.

Furthermore, partners face no financial risk, as participation in the channel programme requires no investment and entails no capital expenditures for building data centres.

Partners can also leverage flexibility in setting their selling prices and receive significant upfront discounts, further bolstering their competitive advantage. Exclusive benefits include competitive pricing, dedicated sales & Presales Teams, Remote Hands support and access to joint marketing resources & activities, enabling partners to thrive in the marketplace.

Munzara emphasised that ADC Channel programme  epitomises Africa Data Centres’ commitment to fostering collaborative growth and innovation. “It serves as a platform for clients to enrich their product portfolios and seamlessly extend their business across diverse ecosystems with openness and transparency.” Africa Data Centres warmly invites partners to embark on this transformative journey towards shaping the future of digital connectivity in Africa.

“The programme prioritises mutual growth, leveraging Africa Data Centres’ profound industry expertise and extensive infrastructure,” Munzara concluded.

 


Kindly share this post
Continue Reading

Telecom

Airtel Hosts Interactive Knowledge Session for Secondary School Girls

Published

on

Kindly share this post

As part of its commitment to empowering and mentoring women to become global leaders while breaking stereotypes and closing gender gaps, the Airtel Women Network, a platform comprising female employees of Airtel Nigeria, welcomed girls from Airtel’s adopted school, Alaba Oro Comprehensive Senior High School, Ajegunle, to commemorate International Day of Girls in ICT on Monday.

Led by the telco’s IT Director, Kemi Ariyo, the session emphasized the need for the rise of influential female role models in driving progress within Science, Technology, Engineering, and Mathematics (STEM) careers. It also served as an avenue to inspire young girls about the vast opportunities within the Information and Communication Technology (ICT) field.

During the session, Ogo Ofomata, Director of Enterprise and Airtel Business and President of the Airtel Women Network, shared insights on the significance of the 2024 commemoration with the students.

“Leadership entails leading yourself to do the things you have to do. With regard to the theme of this year’s International Girls in ICT Day, which is Leadership, our goal is to empower young girls and women to become programmers, coders, designers and to pursue careers in the ICT sector, ultimately becoming leaders in the IT sector,” she said.

The highlight of the event was a thought-provoking session led by Kemi Ariyo, IT Director at Airtel Nigeria, emphasizing the importance of technological knowledge in addressing various global challenges.

In her words, “The world revolves around technology and everything we do today has to do with technology. You can get into that space by adopting hard work, smart work, and an active involvement in internship programs. In addition, just as technology can be used in music and other sectors, learning technology can help you achieve your goals of problem- solving in this digital age.”

Also speaking at the event, Phanindra Nichanametla, Chief Financial Officer, Airtel Nigeria, restated Airtel’s tagline ‘A Reason to Imagine’, reassuring the students of Airtel’s commitment to encouraging positive imagination. “A very important note to take home from this event is that Airtel is here to change your imagination and give you opportunities to imagine more,” he said.

Airtel remains committed to promoting initiatives that promote gender equality and diversity in the workplace. By investing in the education and empowerment of young girls in ICT, Airtel Nigeria continues to pave the way for a more inclusive and prosperous future in the world of technology.


Kindly share this post
Continue Reading

Trending