News
2020 Edelman Trust Barometer Reveals Nigerians Still Distrust Government

The 2020 Edelman Trust Barometer has revealed that, of the four mainstream institutions of government, business, media and non-governmental organisations, government remains the least trusted with Nigerians having no confidence in the ability of current leaders to address the country’s challenges successfully.

Conversely, Nigerians’ trust in Chief Executive Officers of businesses as positive change agents rose while trust in NGOs and the media also increased according to the supplementary data for Nigeria. It showed that while trust across the four mainstream institutions in the country increased compared to 2019, business still led with 91 per cent, followed by NGOs with 87 per cent. The media was the third with 84 per cent while government only had 55 per cent.
These revelations amongst others were contained in the 20th Edelman Trust Barometer Survey Report unveiled virtually by Edelman and its Exclusive Nigerian Affiliate, Chain Reactions Nigeria in Lagos recently.
The presentation done virtually because of disruptions caused by the coronavirus pandemic saw the Chief Executive Officer of Edelman Africa, Jordan Rittenberry, present the global 2020 Edelman Trust Barometer and the Impact of COVID-19 on Trust reports. A Consultant at Chain Reactions, Adekunle Dixon Odukoya, presented the supplementary data for Nigeria.
An all-female panel drawn from government, media, business and civil society also discussed the survey report and its implications for their respective constituencies and Nigeria at large, in line with the theme, “Competence and Ethics.”
They were the Special Adviser to President Muhammadu Buhari on Social Protection, Mrs Maryam Uwais; Director, Public Affairs, Lafarge Plc, Folashade Ambrose-Medebem, Director of News, TVC, Stella Din Jacob, and the Convener, Enough is Enough, Yemi Adamolekun. Former Assistant Director of Programmes, Lagos Operations of the Federal Radio Corporation of Nigeria (FRCN), Funke Treasure-Durodola, moderated.
Revealing how public officials can boost their trust among Nigerians, Mrs Uwais said it was vital they bring transparency into their activities and remain consistent.
The former Coordinator of the Social Invest Programmes (SIP) further cited the example of how she addressed the complaints that trailed the Conditional Cash Transfer and School Feeding Programme transparently by engaging Civil Societies to monitor as what public officials can do to earn public trust.
On the proliferation of fake news and its weaponization contributing to mistrust of the media, Din Jacobs, citing the Ibrahim Magu issue, said government officials hoarding information and vested interests is not helping matters. She advised media practitioners to imbibe balance in their reportage as this is what can buy them trust among the public.
On the issue of accountability and transparency, Adamolekun said Nigerians don’t trust the government because it hoards information and refuses to engage with citizens who want to know about its activities.
On what businesses can do to retain the trust of Nigerians, Ambrose-Medebem aligned with earlier speakers that institutions should prioritise full disclosure. She disclosed that transparency is a core value at Lafarge Africa Plc, which is always the first to publish its Sustainability Report.
Commenting on the 2020 Edelman Trust Barometer report, Managing Director/Chief Strategist, Chain Reactions Nigeria, Israel Jaiye Opayemi, noted that since 2017 when the report was first unveiled in Nigeria, major corporate players have always looked forward to its release because they draw significant insight from it to grow the asset of their reputation.
Opayemi, however, warned institutions and corporate Nigeria not to take trust for granted. “Let’s pay attention to the fact that trust itself is mobile. Today, because you are highly trusted as an institution, does not really mean that six or 12 months down the line, it’s still going to remain the same. We all must focus on the asset of trust because it is highly mobile. It changes from time to time.”
The Edelman Trust Barometer is the annual global trust and credibility survey conducted by Edelman Intelligence, the independent research arm of the Edelman global network testing how well people trust those four critical institutions of the society to do what is right. This year’s survey conducted by Edelman Intelligence between October 19 to November 18, 2019, sampled more than 34,000 respondents across 28 countries.
News
NCAA to Introduce RFID Technology to Tackle Missing Luggages

Nigeria Civil Aviation Authority (NCAA) has announced plans to introduce Radio Frequency Identification (RFID) baggage tracking technology across domestic and international airport terminals to tackle the growing problem of delayed, misrouted and missing luggages

Michael Achimugu, director, Public Affairs and Consumer Protection, NCAA, disclosed this at a stakeholder engagement forum in Lagos.
Achimugu said the RFID-enabled system would replace the traditional barcode-based baggage tracking framework and provide airlines and passengers with real-time visibility of checked luggage from check-in to final collection.
According to him, the technology would improve baggage traceability, reduce mishandling and strengthen accountability across the baggage-handling chain.
Unlike conventional barcode systems, RFID technology allows baggage to be automatically scanned at multiple points without requiring direct line of sight, enabling real-time tracking of luggage throughout its journey.
Achimugu said issues involving short-landed, missing, lost or damaged baggage had remained among the major complaints from air travellers, alongside flight delays.
He said the introduction of RFID technology was therefore aimed at improving baggage-handling standards and restoring passenger confidence in the aviation sector.
The NCAA said the initiative also aligns with IATA Resolution 753, which requires airlines to track baggage at key points during the passenger journey.
The authority expects the technology to provide more accurate information on the location of luggage, facilitate quicker resolution of baggage-related complaints and improve the overall passenger experience.
The NCAA said the initiative would also strengthen accountability among airlines and other stakeholders involved in baggage handling at Nigerian airports.
News
Firm Urges MSMEs to Increase Digital Payments Adoption for Growth

eTranzact International Plc has called for increased adoption of digital payment solutions among micro, small and medium enterprises (MSMEs), saying access to technology is critical to improving business efficiency, financial inclusion and growth.

The company also said it was deepening its partnership with the Small and Medium Enterprises Development Agency of Nigeria (SMEDAN) to expand digital access and financial literacy among small businesses across the country.
In a statement, the Divisional Head, Merchant Services, eTranzact, Mrs. Abimbola Reis, stated this at the SMEDAN/eTranzact Town Hall Engagement in Lagos recently, themed, “Financial Literacy and Inclusion for MSMEs Leveraging on Fintech Innovation.”
Reis described MSMEs as the backbone of Nigeria’s economy, noting that the sector comprises almost 40 million businesses and contributes significantly to economic growth and job creation.
However, she said many businesses continue to face challenges including limited access to finance, inefficient payment systems, weak financial reporting, cash-flow constraints and inadequate access to digital platforms.
She added that trust concerns also affect businesses’ ability to access finance, while heavy reliance on cash increases exposure to theft and makes payment reconciliation more difficult.
Representing the Director-General of SMEDAN, Prof. Yinka Fisher said the town hall was aimed at generating practical ideas and solutions that would support the growth and expansion of MSMEs.
“The essence of this engagement is to share ideas and concepts that will help MSMEs thrive and expand. Our partnership with eTranzact is about expanding the frontiers of MSMEs and ensuring they continue to grow,” he said.
Also speaking, representative of the Director-General of the Nigerian Association of Chambers of Commerce, Industry, Mines and Agriculture (NACCIMA), Dr. Praise Adedigba said businesses could no longer depend solely on hard work to remain competitive.
News
PalmPay Reinforces Commitment to Youth Empowerment on International Youth Day

As the world marks International Youth Day, attention once again turns to the opportunities and challenges facing young people as they prepare for work, financial independence, and adulthood.

In Nigeria, the urgency is clear. According to UNICEF, about 7% of young people aged 15–24 possess basic ICT skills, highlighting a wider gap in the skills required to participate effectively in an increasingly digital economy.
At the same time, the Federal Government, through the Federal Ministry of Youth Development, continues to prioritize skills development, job creation, entrepreneurship and social inclusion.
For PalmPay, youth empowerment goes beyond corporate social responsibility. It is an investment in the people who will shape Nigeria’s workforce, businesses and economy.
This belief is reflected in initiatives focused on financial literacy, employability, digital skills and access to opportunities.
Through its Graduate Trainee Programme, PalmPay provides young graduates with opportunities to gain workplace experience, develop professional skills and build careers in a fast-evolving industry.
The investment also extends to financial education. Through its NYSC Financial Literacy Programme, PalmPay brings practical financial education to young Nigerians at an important transition point, helping Corps members develop better habits around saving, spending, budgeting and protecting their money.
For young women, Purple Woman provides another pathway to economic empowerment, creating opportunities for internships, learning and professional development while supporting greater female participation in the technology sector.
Speaking on the importance of youth empowerment, Chika Nwosu, Managing Director of PalmPay Nigeria, said: “Nigeria’s young population is one of its greatest assets, but unlocking its potential requires access to the right skills, knowledge and opportunities. At PalmPay, we are committed to equipping young Nigerians to learn, earn and thrive in an increasingly digital economy. We believe that investing in young people today is an investment in a stronger, more inclusive Nigeria.”
These initiatives reflect a broader belief that youth empowerment is most meaningful when young people are given the knowledge, exposure and opportunities to apply what they learn.
A graduate given workplace exposure today can become tomorrow’s business leader. A Corps member who develops sound financial habits can carry those lessons into their career and personal life. A young woman given access to professional opportunities can gain the confidence, experience, and networks to create opportunities for others.
Investing in young people is a great strategy for building a stronger, more productive, and more inclusive economy.
This International Youth Day, PalmPay reaffirms its commitment to investing in young Nigerians and contributing to a broader national ambition where the young population is not just counted, but equipped, employed, empowered, and positioned to lead.
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