Telecom
50 Hearty Cheers to Telecom Consumer Parliament
It seems like yesterday when the Nigerian Communications Commission (NCC) begun the Telecom Consumer Parliament, Telecom, an alternative dispute resolution mechanism (ADR).
Like in all the previous editions, the 50th sitting of the Parliament in Abuja brought together the regulator, major telecoms operators in the country, consumers and consumers’ rights groups under one roof to chart a progressive course for the industry.
Issues pertaining, to Quality of Service, Consumer Rights Protection, Environmental Impact Assessment, Interconnection, Tariffs and Universal Service Provision were discussed at the meeting.
The 50th sitting is a toast to the Parliament which for the first time, consumers of telecommunications services and the providers agree that the alternative dispute resolution system set up in August 2003 by the NCC has worked.
Ernest Ndukwe, executive vice chairman, NCC said that the Commission has put in place special structures to ensure that the needs and desires of the consumer are taken care of.
“For us in the Commission, the consumer is the main object, the subject and the reason for our being; hence the place of the Consumer as the king is sacrosanct” he said
He also spared words for the operators which he said belong to a class of stakeholders in the business of telecom regulation.
He said that “Apart from obtaining their operational licenses, with certain obligations attached to them, the operators also expect certain obligations from government and the regulator. They expect a non partial regulator to protect their huge investments. They want the Commission to ensure that no other entity interferes with their network resources such as frequency spectrum or base stations”
In the Beginning
Many Nigerians believe that the great telecom revolution in Nigeria is the second independence for Nigeria, considering the ample opportunities it offers and the ability it offers for stress- free communication.
But memories are sometimes short and failing. So some Nigerians are quick to forget the dark years of telecommunications in the country characterized by poor services, long waiting period to get a phone line and general decay in infrastructure.
Today, cell phones ring in almost every pocket. Ownership cut across every age, class and boundaries, unlike the past when Nigerians were told phones were not for the poor.
And to attest to the burgeoning revolution, the world stood still and applauded Nigeria at the just ended Mobile World Congress (GSMA) held in Barcelona.
The revolution comes with its challenges, especially with the fragile relationship between consumers and the service providers.
Some of the issues which often get complained of by telecom consumers in Nigeria includes, false billing, arbitrary disconnection of service, poor service delivery, drop calls, non-chalant attitude towards genuine complaints, supply and installation of substandard equipment and devices, deceptive advertisement, credit depletion, inability to recharge, inability to check credit balance, network failure, sending/charging for multiple text massages in place of a single one
The problems are actually caused by power supply problems, network planning, system inadequacies, charging policy.
The increase in such complaints by the subscribers led to the intervention by the Nigerian Communications Commission (NCC) to create a parliament that brings together, stakeholders with the aim of strategising for better services.
The forum is called NCC Telecom Consumer Parliament. It stands on the tripod of the regulator, operators and consumers.
The Parliament
The parliament is the initiative of the Consumer Affairs Bureau (CAB) of Nigerian Communications Commission, established in September 2001, to inform, educate and protect the consumers of telecommunications services in Nigeria.
The Consumer Protection & Advocacy is one of the units of the CAB that is charged with the responsibility of responding to consumer complaints and enquiries.
It has worked and this is the general consensus of critics, consumers and operators.
It has been variously described, but it remains the only frontier that has brought the regulator, operators and subscribers on a round table.
The Parliament serves as a platform for consumer education, an alternative, inexpensive and quick dispute resolution.
It is serves an interactive forum, bridging the gap between operators and consumers in the industry, thereby building confidence and creating mutually beneficial relationship.
The ADR creates a forum for consumers to air their views and suggestions on how to make the industry forward.
It provides reliable feedback to the regulator for effective communications while educating telecom consumer on their rights and obligations for the overall healthy development of the industry.
More importantly it has institutionalized public accountability of both the operators and the regulator while eliciting stakeholders’ views, reactions, and inputs to policies and programmes.
It has also eradicated the perception of the consumers as the underdogs as was the case in the era of monopoly.
How It Works
The Parliament is held monthly at different geographical zones of Nigeria and every Nigerian is free to attend and contribute.
A session of the Parliament begins when the presenter introduces the representatives of the companies, NCC commissioners and management as well as legislators in attendance.
Then the EVC of the NCC is invited to make the opening remarks or give industry report, and after that the presenter spells out the rules of the proceedings including to accord courtesy to one another and that questions and answers be brief, clear and straight to the point.
During the question and answer time, five to 10 questions are taken and representatives of the concerned companies are invited to respond to queries/comments concerning them.
Where the responses provided the EVC intervenes.
At the end of some rounds of questions, the EVC is invited to respond to questions directed at the commission, signaling the end of the session.
The proceedings are recorded in both video and audio. The video is for broadcast in the national television station and in at least one other major TV station.
A report of the session is also prepared by the NCC and lists of all complaints that were brought before the commission are published in the newspapers every year for public accountability.
Achievements
It is easy to lose count of the achievements but a few stands out.
The Parliament was instrumental in bringing down the prices of SIM packs, cutting tarrifs, prices of recharges, extension of validity periojd.
It has also saved operators, consumers, and the regulator the costs, time and resources that would have otherwise gone into lengthy litigations.
The Parliament has presented Nigeria as people with ordered and civilized ways of handling issues.
Thumbs Up
The novel regulatory initiative has earned Nigeria, commendations from International Telecommunications Union (ITU) and ICT professionals and groups across the globe.
ITU is reportedly studying the Nigerian model and hope to replicate it in many countries.
At home, many believe that subscribers are getting the ease with the Consumer Parliament.
Lovithe Eze, a call center operator at Wuse Zone 6, Abuja said that "I have never attended the consumer parliament because I don’t have the time, but from what I have been watching on Television, the forum is important and it assists in telling the operators our problems"
“ I am very sure the consumer parliament has created challenges for operators, and we are seeing the results", said Husaini James, student, 23, who believes that the consumer parliament is a good interaction and should be encouraged.
According to him, sometimes, if you have a problem, even if you call a customer care centre, your problem is not attended to, but in the consumer parliament it is live and direct. "Several times they have no answer to give when customers quiz them at the parliament", he said.
Adeolu Ogunbanjo, president of the National Telecom Subscribers of Nigeria (Natcoms), said the NCC has achieved a lot through the monthly event, adding that a common achievement is the printing and selling of lower or cheaper denominations of recharge cards.
Mr Ogugua Chioke, chairman, GSM Consultative Forum, said the forum is unique and gives opportunities for both the operators and the consumers to interact. According to him, NCC deserves commendation on such excellent initiative and such parliament should be encouraged not only in the telecom sector but in the other sectors. "
Telecom
Airtel Nigeria Commits to Upgrade of its Network Infrastructure for Improved Quality of Service

Airtel Nigeria has unveiled a robust update on a range of network, infrastructure and technology advancements that position the company at the forefront of quality of service leadership in Nigeria’s telecommunications industry.

Announced at its first media roundtable of 2026, the updates reflect sustained investments made over the past 12 to 24 months and signal an accelerated push to stay ahead of surging data demand in a rapidly digitising economy.
Speaking to senior editors and industry correspondents, Airtel Nigeria Chief Executive Officer, Dinesh Balsingh, said the company’s strategy is anchored on deliberate scale, depth and resilience.
“Over the last two years, we have invested with discipline and clarity to strengthen our network nationwide. Those investments are now translating into measurable improvements in performance, customer experience and reach, including in underserved and hard to reach communities,” he said. “In 2026, we are accelerating these upgrades because Nigeria’s data appetite is growing, and leadership in this industry will belong to those who plan ahead.”
At the core of Airtel Nigeria’s quality of service drive is the rapid expansion of its network footprint. Since December 2023, the company has increased the number of network sites by 15.5%, adding 2,242 new sites and bringing its total to nearly 16,711 nationwide. Further deployments are planned in 2026 to strengthen coverage, capacity and resilience across urban and rural locations.
Network capacity upgrades have also reached significant scale. In 2025, Airtel completed capacity enhancements on 30% of its sites, covering over 5032 sites nationwide.
Today, 99% of Airtel Nigeria’s sites deliver high-speed 4G mobile broadband, establishing the operator as a full nationwide 4G network. This year, capacity upgrades are being extended to more sites to sustain performance as data usage continues to rise.
According to Harmanpreet Singh Dhillon, Chief Technology Officer, spectrum depth and optimisation remain critical to network quality. “We have increased our 4G spectrum by 10MHz and we are actively optimising our holdings. These actions allow us to support higher data throughput, better speeds and more consistent service, especially in high-traffic areas,” he said.
Airtel Nigeria is also accelerating its 5G rollout. Over the last three months, the company has more than doubled the number of active 5G sites. The accelerated 5G upgrade happening now will connect the top 20 Nigerian cities to high-speed 5G networks, with a significant part of Airtel’s network in these cities becoming 5G-enabled in the coming year.
Beyond terrestrial infrastructure, Airtel is extending connectivity through space-based solutions. The company has established and signed partnerships with satellite providers OneWeb and Starlink, enabling enterprise-grade connectivity for businesses in remote locations, hard to reach areas and operational outposts. Recently, Airtel announced Nigeria’s first Direct-to-Cell partnership with Starlink, a breakthrough that will allow customers to remain connected while travelling through deep remote areas and enable small rural communities to access Airtel’s digital and fintech services.
The backbone supporting these services continues to expand. Airtel Nigeria has built an extensive fibre footprint across almost all states, developed through years of sustained deployment. Following the announcement to double capital expenditure last year, the company committed to expanding its fibre network by 25%, and intensive rollout activity is ongoing across cities and states. Airtel has also confirmed plans to extend its fibre footprint even further, both within major cities and between states.
A pivotal national milestone is also on the horizon. Nigeria currently relies on a single internet submarine cable landing and breakout point in Lagos. Airtel Nigeria has announced that it will launch a second internet breakout from the South of Nigeria, leveraging the 2Africa submarine cable. In partnership with 2Africa, Airtel will shortly begin carrying internet breakout traffic from Kwa Ibo in Akwa Ibom State.
“This will create a faster and alternative path for large parts of the North and South, improve resilience for the entire ecosystem. Airtel is proud to take the lead in making this happen,” Balsingh said.
Underpinning these advances is a robust IT and cloud backbone. Airtel Nigeria operates an enterprise-grade private cloud with thousands of virtual machines, managing massive storage and compute power across locations.
The infrastructure includes large GPU clusters, supporting AI-driven applications such as fraud detection, intelligent network self-healing and advanced customer analytics.
The company recently announced the upcoming launch of its hyperscaler-ready 38 megawatt data centre in Eko Atlantic. This is designed for Nigeria’s next phase of digital growth, powered by AI.
From a customer access perspective, Airtel Nigeria maintains one of the largest retail footprints in the country. Its products and services are available in over 200,000 outlets nationwide, supported by more than 4,000 exclusive shops across all local government areas and 250 flagship stores.
Balsing added that, “Quality of service today is about resilience, redundancy and intelligence, and that is what Airtel is delivering. From fibre to cloud to satellite-enabled connectivity, we are building a platform that allows Nigerian businesses to scale with confidence, regardless of location.”
He reaffirmed Airtel Nigeria’s long-term commitment to the country. “Our focus is consistent investment, disciplined execution and deep confidence in Nigeria’s future,” he said.
Aside from Singh Dhillon, other members of the Airtel Nigeria leadership on hand with subject matter expertise at the roundtable included Director, Airtel Business, Ogo Ofomata; Director, Marketing, Ismail Adeshina; Director, Information Technology, Kemi Ariyo; and Director, Corporate Communications and CSR, Femi Adeniran.
Telecom
MTN Guns for $2.76bn IHS Towers Buyout in African Telecom Power Grab

MTN Group, the continent’s telecom behemoth, has plunged into advanced negotiations to acquire the outstanding 75 percent stake in IHS Towers for a staggering $2.76 billion, a seismic move that would hand Africa’s largest mobile operator full reins over one of the world’s premier independent tower companies and redefine infrastructure control across emerging markets.

MTN
The proposed transaction, pegged to IHS’s latest New York Stock Exchange closing price where it trades alongside a Frankfurt listing, builds on MTN’s existing 25 percent holding forged in a landmark 2014 deal that saw the operator offload most tower assets to IHS in exchange for cash and long-term leases.
Sources close to the talks confirm discussions remain fluid with no binding agreement yet inked, and both sides caution that negotiations could shift or stall entirely—MTN has signalled readiness to pivot to alternative value-unlocking strategies for its stake if a full buyout eludes grasp.
Strategically, the power play catapults MTN toward vertical integration in a sector where operators increasingly crave direct grip on passive infrastructure to slash lease bills, streamline upgrades, and rocket-roll 4G/5G amid Africa’s insatiable data deluge.
IHS Towers, MTN’s anchor tenant across swathes of Africa with tens of thousands of masts from Nigeria’s 13,500 tenancies—renewed amid naira-dollar tussles—to South Africa and beyond the Middle East into Latin America, represents a golden infrastructure war chest primed for the operator’s 20-nation blitz.
The saga traces to 2014’s seismic sale that freed MTN capital for spectrum wars while birthing enduring lease pacts, now ripe for reversal as governance dust-ups over shareholder nominations and agendas underscore the buyout’s boardroom chess.
Market tremors rippled through IHS shares post-leak, underscoring the $2.76 billion tag’s gravity as MTN eyes cost efficiencies, network agility, and expansion muscle in oil-volatile economies where tower mastery spells survival.
Should the ink dry, MTN vaults to ownership of a colossus fuelling digital bridges from Lagos megacities to rural frontiers, slashing third-party dependence while supercharging investments in fibre-deep data dreams and 5G horizons.
Analysts buzz that the mega-deal heralds telecom consolidation waves, with operators reclaiming tower turf to fortify against rivals and unlock synergies in a landscape where infrastructure crowns kings.
Neither MTN nor IHS commented officially by press time, but the high-stakes huddle spotlights Africa’s telecom arena hurtling toward an era where owning the poles decides who dominates the digital skies.
Telecom
NCC, NSCDC Warn Construction Firms Against Damaging Fibre Optic Cables

Nigerian Communications Commission (NCC) and the Nigeria Security and Civil Defence Corps (NSCDC) have issued a forceful warning to road construction companies, government contractors and civil engineering firms across the country, declaring that the era of unchecked fibre-optic cable damage during excavation works is over, with perpetrators now facing criminal prosecution.

NCC, NSCDC
The two agencies, in a joint statement, highlighted the alarming surge in avoidable fibre cuts caused by negligence, poor planning or outright disregard for infrastructure protection protocols, stressing that such incidents severely disrupt Nigeria’s digital backbone and will attract the full weight of the law moving forward.
They described fibre optic cables as indispensable national assets that fuel the nation’s burgeoning digital economy, ensuring uninterrupted communication services, powering emergency response systems, linking businesses for commerce and trade, and enabling seamless government operations at all levels.
Any destruction of these cables, whether through careless excavation, lack of coordination with telecom operators or deliberate sabotage, directly endangers national security, undermines economic stability and compromises public safety, the organisations warned, painting a grim picture of the cascading effects of even brief network outages on hospitals, financial institutions and security agencies nationwide.
Under the Designation and Protection of Critical National Information Infrastructure (CNII) Order 2024, telecommunication fibre infrastructure has been officially classified as Critical National Information Infrastructure, making any damage from unauthorised digging, construction activities or failure to collaborate with relevant authorities a clear-cut criminal offence punishable under existing statutes.
Individuals, private construction companies and even government contractors found culpable will face immediate prosecution and stiff sanctions as stipulated in the Cybercrimes (Prohibition, Prevention, etc.) Act 2015, with the agencies vowing zero tolerance for what they termed economic sabotage disguised as construction mishaps.
“Future damage to fibre optic infrastructure caused by excavation, road construction or any civil engineering activity conducted without due consultation or collaboration with network operators and relevant regulators will attract strict legal consequences,” the NCC and NSCDC declared categorically, underscoring their resolve to safeguard this vital ecosystem through heightened enforcement.
To forestall further incidents, the agencies implored federal, state and local government bodies, road construction firms, utility service providers and private property developers to adopt proactive measures including thorough pre-construction verification of underground fibre routes using approved mapping tools, early collaboration with the NCC, telecom operators and NSCDC both before and during project execution, strict adherence to national guidelines on excavation procedures and right-of-way management, and prompt reporting of any accidental damage to facilitate swift repairs and minimise downtime.
They emphasised that these steps represent the bare minimum for compliance in an era where digital connectivity is non-negotiable for Nigeria’s progress.
Members of the public have also been enlisted in this protection drive, with calls to report suspected sabotage, vandalism or unintended damage to fibre optic installations at the nearest NSCDC office, via email to [email protected] or [email protected], or by dialling the toll-free line 622 for immediate action.
This collaborative approach, the agencies believe, will not only deter would-be offenders but also foster a culture of accountability among all stakeholders handling earth-moving equipment or infrastructure projects in a country racing towards full digital transformation.
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