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9mobile Introduces ‘Enin’ Chatbot to Serve Customers Better

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9mobile, has launched the first Artificial-Intelligence chatbot solution named Enin to offer personal digital customer assistance to customers on its services.

9mobile Introduces ‘Enin’ Chatbot to Serve Customers Better

Enin, a stylised name from the number nine, is the first-of-its-kind by any Nigerian telecommunication company was been built to provide virtual assistance to customers and interact with them as a human would.

Speaking on this stride, Mr Ehimare Omoike, acting director, Customer Care, 9mobile, explained that Enin performs several roles such as airtime purchase, subscription to data plans, presents customers with offers, bonuses, sales, reminders, notifications, recommendations, subscriptions and customer service information.

He also disclosed that the assistant can help to activate or deactivate services, as well as hand a customer over to a live agent, among other services.

“Enin is currently available on the 9mobile website, and plans are already underway to extend the service to our social media platforms. This service is a significant New Year incentive for our customers as it provides 24-hour quality service to them.

“With Enin, customers not only get their queries resolved promptly, but the icing on the cake is also that the service is not limited by time or physical location,’’ Mr Omoike explained.

On how to access Enin, Mr Omoike disclosed that the bot is a first contact resolution and can be accessed directly by clicking the chat bubble on the 9mobile website or via https://9mobile.com.ng/askenin.

Commenting further on the chatbot solution, Mr Omoike stated that superior customer experience is a cornerstone of 9mobile’s operations even as he affirmed the telco’s commitment to doing more for Nigerians in line with its established reputation as the caring network.

“At 9mobile, superior customer experience is a core value that we are deeply committed to at all times. This is why we are continuously innovating to satisfy our customers because they are the reason we are in business.

“We are delighted to state that we have proceeded from rendering services to providing solutions for Nigerians, and this is a key value for us,” the company’s executive stated.

Mr Omoike added that 9mobile will not relent in boosting superior customer experience and that more innovative solutions were in the offing.

It was also disclosed that during the course of its 11 years of operation, 9mobile has launched several innovative solutions to boost superior customer experience. Last year, it introduced a personalised WhatsApp Customer Care Channel on 09092000192 that is accessible to over 1.2 billion users globally and over three million users on the 9mobile platform.

 


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Abia Set to Regulate Right of Way for Telecom Cables

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Abia State Government said it was set to regulate the right of way for laying of telecommunications cables around the state. This is as the state government said it will re-base and update the 30 – year development plan of the state to bring it in line with present realities.

The Commissioner for Information, Prince Okey Kanu disclosed these in Government House Umuahia, while briefing journalists on the outcome of the first State Executive Council meeting of the year.

Kanu explained that re-basing has become imperative given the economic headwinds prevalent in the country and as typified by the headline

inflation being experienced in the country today.

The Commissioner noted that there was need to carry out the exercise to reflect the real position of the state’s economy.

He informed that the state economic team charged with the assignment was already at work to ensure the success of the exercise.

“The final document for the right of way regulation for laying of telecom cables around the state has been produced and this will come into effect very soon.

“That is meant to regulate how telecommunications cables are laid across the state,” Kanu said.

Kanu disclosed that Government has concluded plans to rejig the enforcement of the existing traffic rules in the state as a way of restoring sanity in the transport system of the state

He said EXCO observed with dismay that driving against traffic in the state has become a menace and stated the Alex Otti administration was committed to enforcing the traffic rules.

“Going forward, it will be a serious offence to drive against traffic no matter the distance. You see a lot of people within the town drive against the traffic for one reason or the other.

“It is now a very serious offence and the harmonized taskforce has been rejigged to ensure full compliance to that policy.”

Kanu informed that the state government has commenced the payment of monthly stipends that range between N250,000 to N450,000 to traditional rulers in the state.

 


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MTN Nigeria Achieves Historic CMS Certification

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MTN Nigeria has achieved a major milestone by becoming the first Nigerian organisation, the first company in the telecommunications industry, and the first within MTN Group to earn the Compliance Management System (CMS) certification from the International Accreditation Service (IAS).

This globally recognised certification affirms MTN Nigeria’s commitment to maintaining world-class compliance standards across its diverse operations.

It covers all management activities related to telecommunications, digital services, mobile voice and data, innovative digital platforms, wholesale distribution, fixed and mobile broadband connectivity, and advanced technology solutions for corporate and institutional clients across the nation.

Commenting on the achievement, MTN Nigeria’s Chief Risk & Compliance Officer, Obiageli Ugboma, said, “Achieving this feat is a testament to our robust compliance framework and proactive approach to managing risks in an ever-changing digital landscape.

“It reinforces our promise to connect Nigerians with secure, reliable, and innovative solutions.”

The International Accreditation Service (IAS) is a globally recognised accreditation body. It accredits a wide range of organisations, including governmental entities, commercial businesses, and professional associations, based on recognised national and international standards.

This ensures that IAS accreditations are both domestically and globally accepted, highlighting their credibility and relevance.

The ISO 37301:2021 Compliance Management System (CMS) standard is the benchmark for effective compliance management.

The certification solidifies stakeholder trust and provides organisations with a framework for establishing, implementing, evaluating, and continually improving a compliance management system that ensures adherence to laws, regulations, and ethical standards.

By achieving this certification, MTN Nigeria demonstrates its commitment to fostering a culture of integrity, mitigating risks, and enhancing corporate governance and operational efficiency.

This achievement positions MTN Nigeria as a leader in compliance management and sets a benchmark for excellence within the telecommunications industry and beyond.


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Sub-Saharan Africa Lost $1.56Bn to Internet Shutdown in 2024 – Report

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Sub-Saharan African countries lost $1.56 billion to government-induced shutdowns in 2024, according to a new report by Top10vpn, an international VPN review website.

Sub-Saharan Africa Lost $1.56Bn to Internet Shutdown in 2024 – Report

This is 19 per cent of the total $7.69 billion that was lost to Internet shutdowns worldwide and a 10 per cent decline from $1.74 billion reported in 2023.

According to the report, there were a total of 28 Internet shutdowns across 28 countries. Thirteen of these were African countries — Sudan, Ethiopia, Kenya, Algeria, Guinea, Mauritania, Senegal, Mozambique, Chad, Mauritius, Tanzania, Papua New Guinea, and Equatorial Guinea.

It revealed that Nigeria stood out as one of the few sub-Saharan African countries to avoid internet shutdowns in 2024.

Experts said the absence of an internet shutdown suggests that people in that country have continuous and unrestricted access to the internet, allowing them to communicate, access information, and participate in online activities without disruption imposed by the government.

Sudan is the African country that lost the most — $1.12 billion — to Internet shutdowns. Total Internet shutdowns in the country lasted for more than 12,707 hours or over 529 days.

The Internet shutdown in Sudan is mainly due to a prolonged conflict in the country, which has claimed 13,000 and displaced more than 10 million people.

Other African countries like Kenya and Ethiopia shut down the Internet because of protests.

 

Both countries lost $75 million and $211 million to Internet shutdowns, respectively.

Major platforms such as X, TikTok, Signal, Facebook, Instagram, and WhatsApp were restricted, affecting approximately 111.2 million internet users in the country.

“In late February 2024, authorities in Myanmar once again started blocking access to X. As this was a new restriction. This is also the second year we have included blocks of newer social media platforms, such as TikTok and Telegram,” it said.

Globally, Asia led in terms of internet shutdowns in 2024, losing $4.64 billion over 48,807 hours of disruptions affecting 331.3 million people. Sub-Saharan Africa followed with $1.5 billion in losses spread over 32,938 hours and impacting 111.2 million internet users.

While the global economic impact of internet shutdowns decreased by 16 percent compared to 2024, the duration of shutdowns increased by 12 per cent in the same period.

The report emphasised the damaging effects of internet shutdowns, both in terms of economic and human costs, and highlighted concerns about citizens resorting to unsafe VPNs to circumvent imposed restrictions.

 

 

 

 

 


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