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Digital Government Services is a Key Enabler of Socio-Economic Transformation

By: Habib Mahakian, Vice-President – Emerging Africa, Dell Technologies
In the last 12 months technology has been pivotal in connecting people with business sectors, whilst enabling the provision of essential services to local communities. As eCommerce accelerated and manufacturing altered supply chain processes – technology flourished and transformed the way people shopped, worked and received goods.

Habib Mahakian, Vice-President – Emerging Africa, Dell Technologies
These digital migrations also reached public services, with healthcare and schools going virtual, resulting in an increasing number of people making the shift to digital across many facets of everyday life. We’re now used to ordering groceries online, getting video calls from our doctors, and socialising and engaging on digital platforms.
With these changes come shifts in citizen expectations. As the private sector continues to rapidly progress and meet customer needs via a digital-first approach, it’s crucial that the public sector innovates in tandem, and delivers service provision which utilises the full potential of digitalised infrastructure.
We now stand at an exciting juncture, with the technology to turbocharge a trust-centred public service experience, and in turn, drive innovations in how we process data, deliver communications, and create efficiencies across the board.
Building interactivity into the public sector
Across Emerging Africa, both the public and private sectors are making significant investments in digital transformation, with a view to integrate digital technology into local economies, specifically in sectors such as engineering, healthcare, telecommunications and education. This highlights the appetite for digital, interactive, and collaborative services even before the onset of the pandemic.
By digitising services and making them available to users online,around the clock, governments can not only increase digitalisation to give citizens the services they need but it can do so while decreasing costs and increasing productivity,with reduced administrative burdens for providers. Beyond resources, the implementation of the public user experience is vitally important, as it impacts the uptake.This is evidenced in the growing demand of digital services across Emerging Africain segments such as eCommerce, telehealth, digital banking and more.
Digital transformation is a journey, not a destination
As the world forges a pathway towards economic recovery and governments look to build back better, unlocking the next normal of public services will depend on technology and the will to truly transform. The benefits of digitising public services are clear for both governments and their citizens. However, digitising surface-level services is not enough – this must be supported by deeper and infrastructural digital transformations to be sustainable. This means removing unnecessary processes with the design of a digital strategy that considers citizen, and workforce experience, as well as cost savings.
From challenges in regulatory policies to lack of infrastructure and access to connectivity – there are still cities and countries in Emerging Africa that are more complex that we usually imagine.
For instance, access to reliable and high-quality bandwidth is a critical factor in bringing the benefits of technology to businesses and therefore investment in telecommunications infrastructure is key to becoming a digitally enabled economy. The continent’s growing populations and lack of legacy technology infrastructure can be turned to an advantage if countries adopt new technologies straight away and use them to leapfrog into the 21st century.
According to the International Monetary Fund, the digital economy already accounts for more than 5% of gross domestic product (GDP) in some African nations. This could be more than doubled to 12-20% if countries harness the economic potential of digital technology.
Therefore, what organizations and governments need to understand is that digital transformation is not a destination, but a never-ending journey. With the right infrastructure, policies and connectivity in place, businesses can expand, jobs can be created, and economic diversification will accelerate – promoting growth, inclusion and improving citizen experiences.
Collaborating for success
Collaboration is reliant on equity when it comes to connectivity – which must be addressed as a key part of any digital transformation. By partnering with IT and Telecom companies, governments can boost connectivity, and extend the availability of services for all.
There is much to be gained through the digitisation of government services and we are at a unique crossroads, with ample opportunity for transformation. Governments now can build back better services, boost resilience, and enhance relations with citizens, with technology the all-important bridge. Prioritising the digitisation of government services is akin to prioritising the citizens they serve and enabling the next era of technology led, human progress.
Broadcasting
NELFUND Investigates 34 Universities Over Students’ Missing Tuition Refunds

Nigerian Education Loan Fund (NELFUND) says it is investigating about 34 tertiary institutions over allegations that they failed to refund students whose tuition fees were paid twice under the Federal Government’s student loan scheme.

The Managing Director of NELFUND, Mr Akintunde Sawyerr, disclosed this during an interview on Arise Television.
Sawyerr said the agency had deployed a five-member investigative team, including operatives of the Economic and Financial Crimes Commission (EFCC) and internal auditors, to examine the allegations.
According to him, the investigation was prompted by numerous complaints received from affected students.
“As of right now, there are 34 institutions that we are looking at closely with respect to this issue,” he said.
Sawyerr explained that the double payment issue arose because President Bola Tinubu directed that the student loan scheme commence in the middle of an academic session instead of at the beginning.
He said the decision compelled many students to pay their tuition fees to meet registration deadlines while awaiting approval of their loan applications.
“What happened is that a lot of schools got double payment; some from the students and some from us,” he said.
“The refund process is entirely out of our hands. It is the recipient of the double payments that is obliged to make refunds to the students.”
The NELFUND boss noted that many students had borrowed money from family members, friends and other sources to pay their tuition with the expectation of receiving refunds once the loans were disbursed.
He said while some institutions had promptly refunded affected students, others had failed to do so.
“Some have been very good at this. Others haven’t been so good at it,” Sawyerr said.
“I reserve judgement on the intentionality around it because, for some of them, they just didn’t have the process to make refunds.”
Sawyerr disclosed that NELFUND was exploring a tokenised payment system that would enable students to authorise tuition payments directly to their institutions, thereby reducing the likelihood of duplicate payments.
He said the agency deliberately chose not to disburse tuition loans directly to students to minimise the risk of fund diversion.
“Paying the funds to the students could really lead to the temptation for them to divert and do other things,” he said.
The managing director, however, acknowledged that NELFUND lacked the statutory powers to compel institutions to refund students or prosecute officials found culpable.
He added that many frustrated students had submitted complaints not only to NELFUND but also to anti-corruption agencies, including the EFCC and the Independent Corrupt Practices and Other Related Offences Commission (ICPC).
Sawyerr also expressed concern over increases in tuition fees by some institutions following the introduction of the student loan scheme.
He said NELFUND had declined to pay institutions that increased their tuition fees beyond acceptable levels.
“Some schools, because they get paid easily, started to put up their fees. We refused, point blank, to pay institutions who had hiked their fees beyond a certain level,” he said.
He reaffirmed the agency’s commitment to investigating every reported irregularity and strengthening the implementation of the student loan programme through continuous monitoring and internal reviews.
Broadcasting
Obi, NDC Presidential Candidate Faces N50Bn Defamation Claim over Alleged Podcast Remark

Abayomi Arabambi, national vice chairman (South-West) of the Labour Party, has demanded a public apology, a retraction, and N50 billion in damages from Peter Obi, presidential candidate of the Nigeria Democratic Congress (NDC), over an alleged defamatory statement made during a podcast interview.

The demand was contained in a letter issued by the law firm Neplus Ultra Attorneys and signed by Anderson U. Asemota, Peter O. Asimegbe, and Stanley C. Eziefulle on behalf of Arabambi.
According to the letter, the legal dispute arose from comments allegedly made by Obi during the interview, where he reportedly stated that Arabambi “does not have an address.”
Arabambi’s legal team described the statement as false, malicious, and defamatory, arguing that it portrayed their client as a faceless individual without legitimacy, credibility, or standing in public life.
The lawyers further claimed that the interview was widely circulated on television stations and digital platforms, exposing Arabambi to public ridicule and damaging his reputation.
“Our client has had a known residential and business address, maintains professional and political affiliations within Nigeria, and has never been a person whose whereabouts or identity were unknown,” the letter stated.
The legal team maintained that the alleged publication caused embarrassment and harmed Arabambi’s public image and political standing.
As part of their demands, the lawyers called for an unreserved public apology to be aired on national television, published on Obi’s verified social media platforms, and carried as full-page apologies in national newspapers.
They also demanded the payment of N50 billion as compensation for the alleged injury to Arabambi’s reputation, dignity, political standing, and public image.
Broadcasting
Why We’re Partnering With NIHOTOUR To Bring Nigerians In South Africa Home – Steve Babaeko

When Nigerians began arriving back home on emergency flights following an ultimatum from anti-migrant groups in South Africa, Steve Babaeko, alongside The Nigerian Institute of Hospitality and Tourism (NIHOTOUR), saw an opportunity to step up for his fellow citizens.

Steve Babaeko
The CEO of X3M Ideas explains that he saw a deep obligation, one that had nothing to do with advertising and everything to do with hospitality. For Babaeko, it was a reminder that an agency owes a duty of care to the community it exists within.
That conviction shaped the creative agency’s partnership with the Nigerian Institute of Hospitality and Tourism (NIHOTOUR) for the newly launched ‘Welcome Home’ pilot programme at Murtala Muhammed International Airport (MMIA) in Lagos. Rather than simply crafting a messaging campaign around the crisis, X3M Ideas helped design a tangible, physical system.
“This wasn’t built as a campaign about a crisis,” Babaeko said. “It was a hospitality agency deciding what it owes its own citizens the moment they land.”
For Babaeko, what X3M has built is infrastructure, something returnees can physically walk through, use, and benefit from the instant they clear the arrival gate.
With the MMIA pilot now officially running, NIHOTOUR directs returnees to immediate support services and issues them a Returnee Card. This card grants individuals a free first night at partner hotels, immediate transport assistance from the airport, and fast-tracked business registration support.
Furthermore, the initiative features a dedicated Restart Desk to assist returnee entrepreneurs and tradespeople with job placement referrals and business registration. This operates alongside a public Homecoming counter that tracks the cumulative number of returnees welcomed, businesses restarted, and jobs facilitated.
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