E-Financial
At UBA, Customer Satisfaction Remains our Number one Priority – Uzoka

Kennedy Uzoka, group managing director/chief executive officer, United Bank for Africa (UBA) Plc, has said that the main priority for every staff in the bank is to always ensure customer satisfaction.

This, he said, is crucial for every forward-thinking organisation such as UBA, as the customer remains the undisputed employer.
In a message to all staff to mark the commemoration of the 2021 edition of the Customer Service Week, Uzoka took time to appreciate the staff who have worked tirelessly towards satisfying their customers; and urged them not to rest on their oars.
The Customer Service Week, which is celebrated annually all over the world, recognises the importance of customer service and seeks to show appreciation to the staff who serve and support customers with the highest degree of care and professionalism.
The theme for this year’s celebrations is ‘The Power of Service’ and underscores the bank’s persistent determination to provide service to customers despite the global pandemic. It also serves as an opportunity to acknowledge the vital role of service in any organisation.
While emphasising the need for continuous excellent service delivery to customers, he said that UBA has in the last few years embarked on a journey to ensure Excellence, Enterprise, and Execution which is achievable when an institution focuses primarily on satisfying its customers.
He said, “As we continue our journey to becoming Africa’s Global Bank, I would like us to recommit ourselves to the service of our customers, bearing in mind that they are indeed our Undisputed Employer!
“I applaud those of you who have consistently dedicated yourselves to providing our customers with quality service that positions UBA as the bank of choice. You have indeed proven the strength of the UBA family!
“As we celebrate this year’s Customer Service Week, I would like to urge you to be consistent in ensuring that the customer is satisfied at every point. Let us continue to deliver the best banking experience to our customers in line with the ideals of Customer-First Philosophy,” Uzoka stated.
United Bank for Africa Plc is a leading Pan-African financial institution, offering banking services to more than twenty-one million customers, across over 1,000 business offices and customer touch points, in 20 African countries.
With presence in the United States of America, the United Kingdom and France, UBA is connecting people and businesses across Africa through retail; commercial and corporate banking; innovative cross-border payments and remittances; trade finance and ancillary banking services
E-Financial
CBN Directs Banks, Fintechs to Complete Cybersecurity Audit Tool

Central Bank of Nigeria (CBN) has directed banks and other financial institutions to complete a newly deployed cybersecurity self-assessment tool (CSAT) as part of efforts to strengthen resilience across the financial system.

In a circular dated March 30, the apex bank said the tool was introduced in line with its mandate under the Banks and Other Financial Institutions Act 2020 and is designed to assess the cybersecurity posture of regulated entities.
According to the circular signed by Olubunmi Ayodele-Oni for the director of the compliance department, deposit money banks are required to submit their completed assessments within three weeks, while other institutions have five weeks.
The directive, which takes immediate effect, applies to deposit money banks, payment service banks, microfinance banks, payment service providers, finance companies, and development finance institutions.
“The CSAT is a structured supervisory instrument designed to obtain comprehensive information on the cybersecurity posture of regulated institutions,” the circular reads.
“It covers key areas including cybersecurity governance, risk management practices, technology and third-party risk controls, incident response capabilities, and overall operational resilience.
“Insights derived from the CSAT will support risk-based supervision and enhance regulatory oversight of cybersecurity risks across the financial system.
“Accordingly, all the referenced institutions are required to complete and submit the CSAT through a dedicated submission portal.”
The regulator added that access to the submission portal and guidance would be provided to chief information security officers and other relevant officials of the affected institutions.
CBN said all submissions must reflect data as of December 31, 2025, and be accompanied by relevant supporting documentation where applicable.
The apex bank warned that “submission of false, misleading, or inaccurate information constitutes a regulatory breach,” and would attract sanctions in line with BOFIA 2020.
CBN also said validation exercises, including off-site reviews and supervisory engagements, would be conducted to verify the accuracy of submissions.
E-Financial
NGX REGCO Fines 5 Firms N291m for Market Manipulation

NGX Regulation Limited (NGX REGCO), a wholly owned subsidiary of Nigerian Exchange Group (NGX Group) has sanctioned five trading license holders for alleged market manipulation and other prohibited trading activities, imposing fines totaling N291million.

In a notification dated March 27, 2026, and addressed to Emomotimi Agama, director-general of the Securities and Exchange Commission (SEC), the regulator said the decision followed deliberations of its Regulatory and New Business Committee (RNBC) held on March 16 and 24, 2026.
The sanctioned firms are CSL Stockbrokers Limited, Cowry Securities Limited, Meristem Stockbrokers Limited, SMADAC Securities Limited, and Associated Asset Managers Limited.
NGX RegCo stated that the cases were escalated by its Investigation Panel after hearings on February 25 and March 17, 2026, which uncovered repeated infractions such as wash trades, self-matching transactions, artificial price formation, and misleading market activity.
CSL Stockbrokers was fined N91.29 million, while Cowry Securities, Meristem Stockbrokers, SMADAC Securities, and Associated Asset Managers were each penalized N50 million in accordance with the Investment and Securities Act 2025.
The Exchange also directed the affected firms to undertake mandatory compliance and market conduct training to reinforce regulatory adherence and enhance market discipline.
It noted that the sanctions are proportionate to the violations and are intended to deter future misconduct, reaffirming its commitment to safeguarding market integrity, protecting investors, and strengthening confidence in Nigeria’s capital market.
E-Financial
FG Launches Cross-Border Digital Payments Report

Federal government has launched the “Cross-Border Digital Payments and Identity in Nigeria under the AfCFTA” report, urging stakeholders to unlock trade opportunities for Micro, Small and Medium Enterprises (MSMEs) to access the $3.5 trillion African Continental Free Trade Area (AfCFTA) market.

The high-level report, hosted by the Office of the Vice President in collaboration with ODI Global under the Supporting Investment and Trade in Africa (SITA) programme, was unveiled by Ibrahim Hassan-Hadejia, deputy chief of staff to the President, in Abuja.
Hassan-Hadejia described the research as both timely and strategic, noting the strong coordination by the Office of the Vice President and the leadership of the Federal Ministry of Industry, Trade and Investment.
He revealed that the cross-border payments report followed earlier milestones, including the development and launch of Nigeria’s Digital Trade Strategy and a capacity-building programme for subnational leaders.
Furthermore, he said Nigeria is increasingly assuming a leading role in shaping the digital trade agenda across the African continent, necessitating that the country remains at the forefront of AfCFTA implementation.
He noted that deepening engagement with AfCFTA and enabling businesses, particularly SMEs, to conduct seamless cross-border transactions will be critical to unlocking trade, fostering growth, and creating jobs.
He further stated that efficient cross-border payments, supported by trusted digital identity systems as recommended in the report, will be key to realising President Bola Ahmed Tinubu’s Renewed Hope vision for Nigerian MSMEs.
The Deputy Chief of Staff also observed that while the report identifies the Pan-African Payment and Settlement System as a critical platform for cross-border digital payments, Nigerian fintech firms such as PalmPay and Moniepoint, which have some of the largest and most active user bases, will play a pivotal role in driving adoption.
He assured that the Federal Government remains committed to strengthening critical infrastructure, regulatory frameworks, and partnerships to ensure Nigeria is not only ready for digital trade but continues to lead.
“I appreciate the efforts of all stakeholders and urge us to move AfCFTA beyond a continental agreement to a $3.5 trillion trade juggernaut that will reinvigorate our industries, unlock intra-African trade, and domesticate African prosperity,” he added.
He said “intra-African trade will be driven not only by large corporations but by small businesses empowered through digital trade and e-commerce, while noting that issues of trust, identity, and logistics, as highlighted in the report, must be addressed”.
Commenting on the report, Temitola Adekunle-Johnson, special Adviser to the President on Job Creation and MSMEs, said the report – developed under the purview of the Office of the Vice President-would significantly strengthen the MSME ecosystem.
He expressed optimism that the report’s findings and recommendations would enable Nigerian SMEs to achieve seamless access to continental markets.
Salihu Dasuki, special Assistant to the President on ICT Policy, Office of the Vice President, disclosed that the office, in partnership with development partners, has developed a framework to fast-track seamless cross-border payments for MSMEs.
He added that “a key pillar of President Tinubu’s Renewed Hope Agenda is enabling Nigerians to access digital trade, which informed the capacity-building programme conducted for subnational governments last year”.
Shuda Ahmed, special assistant to the President on Project Support, Office of the Vice President, commended ODI Global for leading the research underpinning the report.
She noted that without seamless and affordable cross-border payment systems, MSMEs across the continent would be unable to scale beyond their domestic markets.
The event was attended by officials of ODI Global, representatives of AfCFTA, the National Information Technology Development Agency (NITDA), National Identity Management Commission (NIMC), Nigerian Petroleum Development Company (NPDC), Federal Competition and Consumer Protection Commission (FCCPC), and MSMEs, among other key stakeholders.
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