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Google Dishes out Information on How ‘Google Maps Reviews’ Work

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Google on Wednesday shared information about how reviews work on Google Maps.

The company also introduced new content policies that safeguard the process of posting reviews for business profiles.

The Maps User Contributed Content Policy is aimed at ensuring that information on Google Maps is reliable by protecting both individuals and businesses from policy violations.

Much of the work done to prevent inappropriate content is done behind the scenes, so today Google is shedding more light on what happens after you hit “post” on a review.

With more than 1 billion people turning to Google Maps every month to navigate and explore, Google aims to make sure the information they see, especially reviews, is reliable for everyone.

They have created the Maps User Contributed Policy to make sure reviews are based on real-world experiences and to keep irrelevant and offensive comments off of Google Business Profile.

Google will use machine learning models to moderate millions of reviews uploaded using the Google Business Profile tool while its staff will identify the subtle distinction or variation of various expressions of individual posts. Machines identify patterns to determine if content is legitimate.

Other issues flagged by machines include offensive or off-topic content, any Google account with a history of suspicious behaviour, places with uncharacteristic activity such as an abundance of reviews over a short period of time about a particular place or business or any place that has received recent news or social media coverage that would motivate people to leave fraudulent reviews.

Businesses detecting policy-violating reviews on their profiles can alert Google via the How to remove reviews from your Business Profile on Google while individual Map users can report any violation via the Flag and fix inappropriate content portal. This will see the offensive content removed, user accounts suspended or in some instances litigation being pursued.

Taiwo Kola-Ogunlade, Communications and Public Affairs Manager, West Africa, said: “We’re dedicated to keeping reviews on Google Maps authentic and reliable to protect local businesses from fraud and abuse, and keep the information helpful for users.

“Over the past couple of years, through the Local Guides program we have developed easy tools that allow people to help contribute to Maps so others can more easily and accurately explore their world.”

Local Guides help millions worldwide discover new places by sharing local knowledge and experiences. They share reviews, photos, and knowledge on Google Maps and influence how millions of people navigate and explore the world.

Their contributions inform people about what matters to them, make it easier for them to find what they need, and help support small businesses.

Google Business Profile is an easy-to-use tool for businesses and organisations to manage their online presence across Google, including Search and Maps. This helps customers individual businesses, enable business owners to tell their story, verify their businesses and edit their online business information.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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Vivo, Credit Direct Ink Agreement on Smartphone Credit Purchase

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Vivo, Chinese smartphone maker has signed a memorandum of understanding (MoU) with Credit Direct, Nigerian consumer finance company to launch a device financing programme in the country.

Vivo, Credit Direct Ink Agreement on Smartphone Credit Purchase

L-R: Toni Liu, CEO, vivo Nigeria, and Chukwuma Nwanze, MD/CEO, Credit Direct, at the MoU signing in Lagos

This initiative aims to remove barriers to smartphone ownership while supporting Vivo’s expansion strategy in Nigeria.

Under the terms of the agreement, customers can purchase a Vivo smartphone by paying 20% upfront and spreading the remaining balance over six months.

Credit Direct will provide the financing.

Both companies target sales of more than 200,000 devices in the first year.

“People who need smartphones but cannot pay upfront can now do so through a payment plan that does not strain their monthly income. Our mission has always been to make financial solutions a universal opportunity, and this is exactly what this represents in practice. I am truly excited about what we can achieve together,” said Chukwuma Nwanze, chief executive officer of Credit Direct.

This initiative comes as smartphone financing programs gain momentum across Africa, where device affordability remains a key barrier to mobile internet adoption.

According to the GSMA, the median cost of an entry-level smartphone in Nigeria fell from $84 in 2018 to $18 in 2024, reducing its share of average monthly income to 26%.

However, currency depreciation and rising living costs have offset much of this progress.

For the poorest 40% of Nigerians, an entry-level smartphone still represents 56% of monthly income, while it accounts for 73% for the poorest 20%, highlighting persistent affordability constraints among vulnerable households.

Despite these challenges, smartphone ownership reached only 27% in Nigeria in 2024, according to the GSMA, leaving significant room for growth.

Data from StatCounter shows that Vivo held a 1.18% market share at the end of March 2026.

The company remains far behind market leader Tecno with 18.72%, followed by Infinix at 16.28%, Samsung at 15.4%, Apple at 14.15%, and Xiaomi at 8.17%.

Other players such as Oppo, Itel, and Huawei also operate in the market.


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Payments Forum Nigeria (PAFON 3.0) Holds This Friday in Lagos

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Nigeria’s foremost payments and financial inclusion dialogue platform, Payments Forum Nigeria (PAFON 3.0), will hold this Friday, April 24, 2026, at the prestigious Lagos Oriental Hotel, Lekki Road, bringing together regulators, fintech leaders, banks, policymakers, agent networks, cybersecurity experts, innovators, and ecosystem stakeholders to shape the future of digital payments in Nigeria.

Payments Forum Nigeria (PAFON 3.0) Holds This Friday in Lagos

Payments Forum Nigeria (PAFON 3.0

With the theme: “Fair Digital Payments as a Catalyst for Deepening Financial Inclusion in Nigeria,” PAFON 3.0 comes at a defining moment for the country’s digital economy as stakeholders seek practical pathways to close the inclusion gap, strengthen trust in payment systems, and accelerate access for underserved populations.

Why PAFON 3.0 is Different

“Unlike routine conferences, PAFON is a solutions-driven forum designed to bridge policy conversations with market realities.

“The event uniquely convenes fintech operators, agent banking networks, cooperatives, payment innovators, cybersecurity professionals, and thought leaders under one roof to tackle real challenges affecting Nigerians at the grassroots”, said Peter Oluka, co-convener of Payments Forum Nigeria.

“From digital trust and cybersecurity to agency banking, embedded finance, stablecoins, eNaira, SME growth, and healthcare financing, PAFON 3.0 is positioned as one of the most strategic gatherings in Nigeria’s payments ecosystem this year”, Oluka added.

High-Profile Keynote Speakers Confirmed

This year’s edition will feature a distinguished lineup of keynote speakers and industry leaders, including Prof. Adewale Peter Obadare, chief visionary officer, Digital Encode, and Dr. Jameelah Sherrief-Ayedu, vice president, FintechNGR & CEO, Credit Registry

Other confirmed speakers include, Dennis Ajalie, managing director, TeamApt Ltd.; Mr. Chika Nwosu, managing director, PalmPay Nigeria; Uche Uzoebo, MD/CEO, Shared Agent Network Expansion Facilities (SANEF Limited): Special Guest of Honour; Chike Onwuegbuchi, Chairman, Nigeria Information Technology Reporters Association of Nigeria (NITRA); Mojeed Abayomi Agboola, national president, Financial Inclusion Agents Multipurpose Cooperative Society (FIAMCS); Ibirogba Oluwagunwa, chairman Lagos Chapter, Association of Mobile Money and Bank Agents in Nigeria (AMMBAN); Sarafadeen Atanda Fasasi, and president, Association of Financial Inclusion Agents of Nigeria (AFIAN).

Fireside Chat on Africa’s Next Innovators

Another standout session will explore the future of digital currencies and regional interoperability: Stablecoins vs. eNaira: Orchestrating a Unified Digital Payment Rail for West Africa

This special fireside chat, hosted in collaboration with Lagos Blockchain Week, promises fresh perspectives on the next phase of Africa’s payment innovation journey.

Chuwuemeka Enoch Mbaebie, Lead convener of LBW will host the session alongside Senator Ihenyen, Lead Partner of Infusion Lawyers and Founding Trustee of the Virtual Asset Service Providers Association (VASPA); Victoria Oluebube Igboanugo, marketing lead, Lagos Blockchain Week; Chidubem Emelumadu, ecosystem lead (Africa), Lisk, and Harrison Obiefule, Nigerian lead for Superteam.

More Activities Lined Up

Attendees will also experience product demo of Myitura Healthcare Financing Solution;
Townhall Meeting on The State of Agency Banking in Nigeria led by AMMBAN; Goodwill messages from leading institutions and industry associations, and strategic networking with decision-makers across banking, fintech, regulation, media, and innovation ecosystems

PAFON 3.0 is expected to attract C-suite executives, startup founders, regulators, investors, digital payment operators, development institutions, policymakers, and professionals seeking to understand where Nigeria’s payment future is heading.
Participation

Participation is free.


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Deadline Extended! MTN Nigeria Offers More Time for Media Innovation Programme

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The application deadline for the fifth edition of the MTN Media Innovation Programme (MIP) has been extended to April 25, 2026, organisers have announced.

Deadline Extended! MTN Nigeria Offers More Time for Media Innovation Programme

MTN Nigeria Media Innovation Programme

The extension offers additional time for qualified media professionals and digital content creators across Nigeria to apply for the fully funded programme aimed at advancing storytelling and media innovation.

The initiative is sponsored by MTN Nigeria in partnership with the School of Media and Communication, Pan-Atlantic University (PAU).

Organisers said the 2026 cohort would admit 25 fellows, an increase from the previous 20, in line with MTN Nigeria’s 25th anniversary and its continued commitment to strengthening the country’s media ecosystem.

Launched in 2022, the six-month certificate programme provides participants with training in media innovation, leadership and digital transformation.

It features academic sessions at PAU, industry engagements and an international study visit, including sessions at the University of Johannesburg.

According to the organisers, the programme has produced a growing network of alumni contributing to Nigeria’s media landscape through leadership roles, new media ventures and impactful storytelling.

The programme is open to practitioners across print, broadcast, digital and social media, with applicants expected to demonstrate a strong commitment to innovation and professional development.

Interested applicants can submit their entries through the School of Media and Communication website.

Shortlisted candidates will undergo a rigorous selection process, with successful applicants expected to commence the programme in May 2026.

Nigeria CommunicationsWeek reports that the initiative is part of broader efforts to equip media professionals with the skills needed to adapt to the evolving digital economy.


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