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WCRD 2022: NCC Assures of Robust Digital Infrastructure for Improved Financial Services

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The Nigerian Communications Commission (NCC) has reaffirmed its commitment to accelerate deployment of robust broadband infrastructure accessible to all Nigerians. This is to enhance their access to the required resources to carry out seamless digital financial services, irrespective of their locations and circumstances.

The Commission gave the assurance at a programme organised to commemorate Year 2022 World Consumer Rights Day (WCRD).

At the programme which took place at the Commission’s Head Office in Abuja on Tuesday, March 15, 2022, and implemented in the context of the global theme: ‘Fair Digital Finance’, the Management of NCC announced the establishment of a dedicate desk, tagged: “TELCARE” to be operated across the country to enhance telecoms consumer protection.

Attendance and participation at the event, operated in-person and virtually, was overwhelming. Board members, senior management and staff of the Commission, collaborating agencies and other critical industry stakeholders were among the participants.

The event also ran concurrently with a roadshow carried out in Abuja and other NCC zonal offices in different parts of the country, to enlighten telecom consumers on the significance of the WCRD and to engage them on the NCC’s unwavering commitment to consumer protection.

Speaking at the event, Prof. Adeolu Akande, chairman, Board of Commissioners of NCC, said in line with NCC’s mandates, the Board and Management have been upbeat in implementing regulatory initiatives aimed at building a robust digital ecosystem to drive the frontier of digital economy with positive impacts on all other sectors in the nation’s economy.

Alluding to the theme of the WCRD 2022, Akande said considering the increasing number of telecom consumers who are also users of digital finance services, the Commission is working assiduously to ensure that all consumers, including the most vulnerable, are provided with access to manage their finances, and protected from scams, fraud, and phishing to safeguard their data.

Earlier in his keynote address, Prof. Umar Danbatta, executive vice chairman of NCC, said the theme of this year’s WCRD aligns with the emerging realities of the regulatory goals of the Commission.

He informed the audience that the Commission is aware of the dynamic changes in the telecom industry, even as the Commission consolidated the growth in the telecommunication sector since the sector’s liberalisation in 2001.

Danbatta stated that the growth in the telecom industry has led to convergence in different sectors, especially between telecoms and financial service sector.

According to him, there is no greater demonstration of this than the fact that financial transactions that were once conducted in-person at banking halls are now undertaken on consumers’ mobile devices.

“Financial and commercial activities have been digitised, and the most common of this is the Unstructured Supplementary Service Data (USSD), which has brought ease to financial transactions,” he said.

Danbatta declared that NCC embarked on various initiatives including the licensing of Infrastructure Companies (InfraCos), effective utilization of spectrum, industry collaboration to address operators’ challenges, increased collaborations with relevant government agencies such as the Central Bank of Nigeria. A central objective of these initiatives is to ensure availability, accessibility and affordability of ubiquitous broadband services to drive growth in all sectors, including financial services sector.

The EVC explained further that the Commission has been working hard to ensure that broadband penetration gets to every part of the country.

He asserted that the number of active mobile subscriptions reached 195.4 million while Internet subscription has exceeded 141 million, because there has been increasing broadband penetration which stood at 40.88 per cent as at December 2021.

“Despite some of the challenges confronting the sector, telecommunications remained an enablers of growth in the Nigerian economy, in the year 2021.

“The Information and Communications sector contributed over N17 trillion to the nominal Gross Domestic Product (GDP), according to data from the National Bureau of Statistics,” Danbatta said to put the contribution of telecom and ICT in context that the audience could relate with.

Also, consistent with NCC’s focus to ensure that consumers get satisfaction, Danbatta disclosed that the Commission had finalised arrangements to establish the Telecom Consumer Assistance, Resolution and Enquiries (TELCARE) Desk.

The Desk, he said, will be strategically located in different parts of the county to serve as an additional platform to receive and facilitate the resolution of consumer complaints.

According to him, the Desk will also provide a means through which consumers and citizens can make inquiries on consumer issues; provide a platform for advocacy on any topical consumer issues and concerns, and further enhance awareness of the Commission’s activities.

He said the Desk will complement other existing initiatives of the Commission aimed at protecting the interest, privileges and rights of the consumers.

The EVC’s submissions were underscored by the Commission’s Executive Commissioner Stakeholder Management, Adeleke Adewolu, who declared that the theme of the WCRD is a reminder that “we all have the responsibility to protect the consumer from market abuses, exploitation, and injustices that erode the consumer’s rights, especially with respect to using digital financial services.”

Representatives of the Office of the National Security Adviser (ONSA), CBN, Association of Licensed Telecom Operators (ALTON), the Industry Consumer Advisory Forum (ICAF), National Disability Empowerment Forum (NDEF), telecom operators, among other stakeholders, commended the Commission for all its consumer-centric initiatives and assured of their continuing collaboration towards creating a safer cyber space for digital service users in Nigeria.

Earlier, as part of the activities slated for this year’s commemoration of the WCRD, the NCC had, on Monday, March 14, 2022, organised a debate for secondary school students in Abuja.

The debate focused on how the students use mobile devices to enhance their academic performances. The Commission seized the opportunity of the debate to enlighten the students on their rights and privileges, and to discuss other activities of the Commission.

 

 

 


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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Digital Access Program’s SIDE Initiative to Catalyze Innovation and Impact in Nigeria

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Social Innovation Driven Entrepreneurship (SIDE) initiative, a flagship project under the Digital Access Program (DAP) by the UK NG Tech Hub, is geared towards addressing the critical need for accessible, safe, and secure digital access among underserved populations in Nigeria.

In collaboration with the Network of Incubators and Innovators (NINE), the SIDE project has engaged entrepreneurs across Nigeria’s six geopolitical regions, utilizing selected innovation hubs to provide support. The aim is to address sustainable solutions that target economic data, risk capital, infrastructure, and advisory gaps within key sectors. By leveraging digital innovation, the project seeks to alleviate poverty and address challenges faced by SMEs in identified markets and sectors, particularly those affecting underserved populations.

The SIDE project is a 4-month acceleration program tailored for entrepreneurs, startups, and SMEs developing sustainable, relevant, and scalable solutions to local challenges through digital innovation. Focused on various economic indicators aimed at poverty alleviation, the program is supporting entrepreneurs in developing sustainable and scalable solutions across key sectors such as health, education, food security, employment, and climate change.

The initiative began with the design and validation of a research-focused challenge brief in collaboration with Nigeria’s academic ecosystem. Subsequently, a call for applications was made, resulting in over 900 submissions. From these, 60 startups were selected to participate in the Masterclass phase, conducted in collaboration with partner hubs in Adamawa, Edo, Enugu, Kaduna, Kwara, and Osun.

Following the Masterclass and pitching sessions, 12 startups were chosen to participate in a 16-week acceleration program, culminating in a Demo Day scheduled for June 25, 2024, at the Radisson Blu Hotel, Victoria Island, Lagos.

This event aims to provide SIDE startups with a platform to showcase their progress, attract potential investors, receive valuable feedback, and network with industry experts, thereby facilitating the growth and scalability of their businesses.

Event Highlights:

The Demo Day will feature stakeholders from Nigeria’s vibrant tech ecosystem, providing them with an opportunity to witness impactful solutions and extend their support. Join us as we accelerate change and empower communities through digital solutions.

To register for the SIDE Demo day: visit https://sidenigeria.com/

Having any questions, further information or need to make inquiries, kindly email us at [email protected] or visit our website: https://sidenigeria.com/.


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Nnamani Bags Lifetime Achievement Award @ABoICT 2024

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Engr. Ikechukwu Nnamani, CEO of Digital Realty Nigeria, received the prestigious Lifetime Achievement Award at the recent Africa’s Beacon of ICT Merit and Leadership Awards organized by Nigerian CommunicationsWeek.

Engr. Ikechukwu Nnamani, CEO of Digital Realty Nigeria, (R) receiving Lifetime Achievement Award from Mr. Ayotunde Coker, MD Open Access Data Centre (l) at the 2024 Africa’s Beacon of ICT Merit and Leadership Awards

For the past three decades, Nnamani has been a driving force in Nigeria’s digital space, particularly in interconnected services and data centers, which are now considered the backbone of the digital economy. Industry experts acknowledge his significant contributions.

“We are honored to present you with the Lifetime Achievement Award,” declared Mr. Ken Nwogbo, founder of Nigerian CommunicationsWeek, at the ceremony that highlights initiatives propelling Nigeria’s ICT sector on the global stage.

This award recognizes Nnamani’s unwavering commitment to providing innovative ICT solutions that fuel Nigeria’s flourishing digital economy. He was one of only four individuals chosen for this esteemed honor by a meticulous selection panel.

Under Nnamani’s leadership, Digital Realty (formerly Medallion Data Centres Limited) has become the most interconnected data center facility in West Africa. It boasts the region’s number one peering point, providing a crucial link for submarine cables, long-distance providers, fixed and mobile service providers, Over-the-Top (OTT) providers, internet exchanges, Value Added Service (VAS) providers, and global Tier 1 service providers.

Nnamani’s influence extends beyond Nigeria. Over the past 30 years, he has actively promoted the development of telecom infrastructure in several African nations, including Ghana, Togo, Liberia, Sierra Leone, Ivory Coast, Senegal, Kenya, Uganda, Botswana, and Angola.


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Stakeholders Express Optimism Over Proposed Lagos Innovation Bill

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In the wake of the Lagos State Government’s engagement with stakeholders on the proposed Lagos Innovation Policy Bill, key players have expressed optimism and support on the potential of the bill on the state’s development, and by extension, the country’s.

L-R: Akeem Hassan, Technical Advsier to the Honorable Commisioner, Ministry of Innovation, Science and Technology (MIST); Omotayo Fisuyi, SSA on Innovation and Technology, Lagos; Prof Peter Bamkole, COO, Pan Atlantic University; Hon. Tunbosun Alake, Commisioner, MIST; Adeleke Alex-Adedipe, Managing Partner, DOA, all at the stakeholders engagement on the proposed Lagos Innovation Bill recently at the Eko Innovation Centre, Lagos.

Among the voices of endorsement is Beverly Agbakoba, Head of the Sport, Entertainment, and Technology Practice at Agbakoba Chambers. In an exclusive interview, Agbakoba expressed her excitement over the state government’s bold initiative, hailing it as a long-overdue step that will drive Lagos into the 21st century.  “I am so excited to see that Lagos State has taken the initiative to formulate an innovation bill,” Agbakoba remarked, “It took me by surprise; I only found out yesterday, and I am very happy to see we are finally beginning to step into the 21st century.”

Agbakoba’s endorsement carries weight, as her legal practice covers the sports, entertainment, and technology – industries that stand to benefit greatly from the innovative digital infrastructure and regulatory framework envisioned by the proposed bill.

“Having a bill is a very good step in the right direction. It means we are going to lay a blueprint for how we communicate and how we set up digital infrastructure, physical infrastructure, and how we can make this state the real economy hub of not just Nigeria but Africa because we are one of the most populous nations on earth. But how are we enabling our people for the 21st century?”

She highlighted the current challenges faced by the state, including poor electricity supply and inadequate road networks, emphasizing the need for the Innovation Bill to pave the way for comprehensive solutions.

Beyond mere rhetoric, Agbakoba called for tangible action and sustained engagement, urging the formation of stakeholder committees and consultation mechanisms to ensure the innovation ecosystem remains at the forefront of the bill’s development and implementation.

“From this event today, let there be some active follow-ups,” she implored. “We want to hear about the stakeholders’ committees that should be set up, the consultation committee to engage the ecosystem. One thing we said today is there must be ongoing engagement and good communication.”

She encouraged other states in Nigeria to emulate the visionary leadership exhibited by the Lagos State Government, recognizing the potential ripple effect that such an initiative could have on the nation’s technological and economic landscape.

When asked about the specific elements she would like to see enshrined in the bill, Agbakoba’s priorities were clear: robust public-private partnership frameworks, clearly defined collaborative mechanisms, and a steadfast commitment to ongoing administration and maintenance of the envisioned digital infrastructure.

Agbakoba’s vision for a fully digitized Lagos, where hospitals, roads, and public schools are seamlessly integrated into a state-wide network, providing universal internet access to every child, underlined the potential of the Innovation Bill. However, she cautioned that realizing this vision hinges on a commitment to maintaining and sustaining the new systems.

“I really want to see the will to maintain the new system,” Agbakoba stated emphatically. “I can’t wait for Lagos to be completely wired, all hospitals, roads, public schools where every child has access to the internet.”

The event, chaired by the Honourable Commissioner for Innovation, Science and Technology, Mr. Olatubosun Alake, was an avenue for co-creation and collaboration, a move that has been variously been described as Lagos State Government’s commitment to an inclusive and participatory approach to policymaking. Among the stakeholders present at the occasion are Adaora Ikenze – Director, Public Policy, Meta; Prof. Peter Bankole – COO, Pan Atlantic University and LASRIC Member; Nkemdilim Uwaje Begho – Founder, Futuresoft; LASRIC and Alex-Adedipe Adeleke – DOA Law, among others.

In his opening remarks, the honourable commissioner emphasized the important role of Lagos State in driving innovation investment in Nigeria and indeed, Africa, noting that approximately 70 to 80 percent of innovation funding flows into the state. He stressed the urgency of establishing a robust policy framework that encourages continuous innovation investment and drives Lagos to the forefront of the digital revolution. “This is because it can encourage or discourage continuous innovation investment in the state. Today’s engagement is in line with driving an innovation policy framework,” he said.

Victor Afolabi, Chief Executive Officer of the Eko Innovation Centre, in his welcome address, emphasized the significance of the stakeholder engagement as a co-creation event, where collective deliberation would shape the regulatory incentives and create an inclusive innovation ecosystem. He commended the commissioner’s vision and commitment to advancing innovation in Lagos State, describing the state as the innovation engine room of the country and a globally recognized hub for innovation.

The highly engaging and robust stakeholder engagement witnessed active participation from government agencies, the private sector, development agencies, and other key stakeholders. The event featured five breakout sessions, where participants made actionable recommendations and proffered realistic solutions to contribute to the framework of the proposed Lagos Innovation Bill.

 


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