E-Business
Our Agency Banking as a Service will Change the Face of Financial Inclusion – Pinto

Jaime Pinto is Chief Commercial Officer for Africa at Software Group. He is experienced in Payments/Financial solutions, Digital and Mobile solutions, Banking and Telecom industries. His entrepreneurial mindset has brought him to dive deeper and gain expertise in Products, Services & Innovative Solutions Design, Development, Marketing, Sales & Deployment. He spoke to Chike Onwuegbuchi on how Software Group is contributing to deepening Financial Inclusion in Nigeria

How your Solutions Enhance Financial Inclusion for the Unbanked
Our company’s vision is to accelerate financial inclusion by delivering cutting-edge solutions. So, financial inclusion is part of our DNA and since the beginning, we have been working with micro-financial institutions that serve the rural areas where access to financial services is scarce, enabling fast and intuitive mobile customer onboarding and loan origination even in the most remote places.
One of our award-winning solutions, supporting financial inclusion, is Agency Banking which enables banks and other financial service providers to expand their footprint and offer in-person banking to customers without investing in physical branches.
Mobile wallet is another solution which enables banks or other FSPs to create a new channel for everyday banking and offer fast, secure and affordable digital payments, especially for people with no regular access to bank branches. It could be implemented in a context of a bank, national post office or a telco company with the potential to evolve into a supper app including a variety of third-party services such as insurance, travel tickets, digital loans, etc.
We also have a USSD platform that is part of the ecosystem for those without smartphones or data services.
How your Solutions can Check-mate Fraud
Our Agency Banking solution supports industry-leading security standards. All agent transactions are authorized either with OTP, Fingerprint Biometric, Card PIN, or customer-initiated methods. This reduces fraud and ensures financial institutions know who their customer is, even for customers with no formal IDs. In addition, advanced agent analytics dashboards and predictive models help the financial institution spot suspicious activity and fraudulent transactions early on by monitoring the agent network.
Uniqueness of your Solutions in the Ecosystem
Our Agency Banking solution has won multiple awards, has been recognized by industry analysts and has been successfully deployed in over 20 countries. It is the most advanced and robust agency banking platform with all the best practice capabilities needed to develop and maintain a high-performing agent network.
Similar to what is available in the market, our Agency Banking solution enables FSPs to scale their points of service without investing in costly branch and ATM networks. However, our solution is not only for cash in cash-out, and bill payment.
Agents can securely onboard customers, transact, cross-sell, and provide value-add services on behalf of the FSP. As it’s built on DigiWave, our Digital Banking platform, our clients can go to market quickly with other digital channels, like Mobile Wallet. Further, we offer different deployment models depending on the client’s needs and budget.
Challenges and Opportunities in the Market
We have studied the Nigerian market, which is highly competitive and price sensitive. In addition, some of the challenges experienced are frequent system down times, heavy reliance on legacy systems, and the ever-changing regulatory environment that requires FSP to invest in solutions that drive financial inclusion.
We see these challenges as opportunities, and our solutions take this into account, which is why we offer different models that work for every player in the ecosystem.
For instance, we have an excellent Agency Banking as a managed service that will transform this market. Off-the-shelf and fully managed in the cloud, this platform is highly flexible and scalable and enables financial institutions to quickly onboard it. We are partners with our clients, and their success is also our success so we made sure we offer them a great platform to do business which can be deployed at optimal cost.
Some institutions do not want to take risks and will ask which other big bank is using your solution before they can accept to deploy. My answer to them would be to go for something better than their competitors are using and choose proven technology which allows fast time to market and scalability.
Software Group’s key differentiator is the fact that our solutions are all built on the robust DigiWave Digital Banking Platform, which has a modular architecture and allows banks to innovate quickly and introduce new solutions, while still utilising their legacy system.
About Software Group
Software Group is a global technology company that helps financial service providers such as Banks, Insurance Companies, MFIs, governments, postal offices, central banks, etc successfully go through the process of digital transformation, extend their outreach and improve operational efficiency. Ultimately helping and strengthening financial inclusion in the continent.
Our solutions are built on a single platform to enable quick launch to market, easy scaling, and integration to all channels. They include Agency Banking, Mobile Wallet, Mobile and Internet Banking, Digital Insurance, Digital Onboarding and Loan Origination among others.
We operate from 9 regional offices across the world, with over 200 customers served to date. Our Africa HQ is based in Kenya and we also have offices in Ghana and Nigeria.
We have clients in Nigeria that have taken up our Agency Banking solution, and we are proud that our solutions are very relevant in the financial inclusion initiative.
Very soon, we will be announcing a go-live with some big institutions to support financial inclusion in the Nigerian market that will target not just those serving the cities, but also those serving the rural areas. It is really about financial inclusion.
E-Business
PwC Reveals AI Scaling Gap Slows Africa’s Digital Transformation
African CEOs continue to trail their global counterparts in deploying artificial intelligence (AI) across business functions, as they remain stuck in experimental AI phases, finding it difficult to scale initiatives into enterprise-wide deployments.
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This is one of the key findings of PwC’s 29th Global CEO Survey: Africa perspective. It found that more than 150 CEOs in Africa who participated in the survey demonstrate strong operational resilience and reinvention as they navigate currency fluctuations, political uncertainty, infrastructure constraints and supply chain disruptions.
It highlights a slower pace of digital transformation that could limit long-term competitiveness in Africa. While awareness and early adoption of AI are growing, enterprise-wide deployment remains limited, according to the survey.
The survey was conducted from 30 September to 10 November 2025 and surveyed 4 454 CEOs across 95 countries, including Africa.
Skills shortages, fragmented data governance, underdeveloped cloud infrastructure and risk-averse investment strategies are preventing African organisations from moving beyond pilot projects into full-scale AI-driven transformation, it finds.
“AI adoption in Africa is real, but scaling it across the enterprise remains a challenge,” says Christiaan Nel, AI Africa leader at PwC South Africa. “Caution must be balanced with urgency − those investing modestly today risk falling behind competitors scaling rapidly.”
Finding their way
Despite these challenges, African CEOs demonstrate strong operational resilience. The survey shows that 81% are optimistic about improving economic conditions, well above the global average of 65%, while 47% are confident about revenue growth over the next year.
The survey underscores that AI adoption highlights a broader reinvention gap. Only 41% of CEOs have clear AI roadmaps, and 37% formalised responsible AI processes. Skills availability remains a major barrier, with just 37% confident in sourcing and retaining talent for AI initiatives.
PwC research shows that when AI is implemented effectively, African companies experience tangible benefits: 56% report increased employee productivity, 53% gain executive time, 23% see revenue growth, and 25% achieve cost reductions. This confirms that AI can drive efficiency and transformation, but only if infrastructure, governance and investment keep pace, notes the study.
Vikas Sharma, Africa cyber leader at PwC Mauritius, explains: “The challenge is structural. Fragmented cloud environments, unclear data governance and underdeveloped cyber security make scaling AI difficult. Without these foundations, AI initiatives remain tactical rather than transformational.”
Beyond AI, CEOs are using technology to reinvent products, reach new customers and modernise operations. PwC highlights that cloud, analytics and digital frameworks are essential enablers for enterprise-wide AI, helping leaders move from experimentation to transformation.
Importantly, African organisations are using technology to augment rather than replace employees, maintaining workforce stability while improving productivity, it states.
Ambition versus execution
Although 55% of African CEOs consider innovation critical to strategy, only 13% are willing to take high risks in innovation projects.
Underlying capabilities reveal the challenge: just 16% operate dedicated innovation centres, 25% have processes to stop underperforming research and development, and 29% rapidly test ideas with customers.
Lullu Krugel, chief economist and ESG leader at PwC South Africa, adds: “The leaders who build enduring businesses protect their core while creating the future. Operational strength alone is not enough; transformation must be bolder.”
Investment restraint is evident: 59% of respondents report little to no change in IT spending, and only 8% are willing to make large investments despite geopolitical uncertainty. Confidence in acquisitions is lower than the global average, with 40% planning growth through acquisition, compared to 46% globally.
Yet diversification offers a competitive-edge. Nearly half of African CEOs have entered new sectors through services and product offerings in the past five years, generating 24% of revenue from these ventures. Technology leads planned expansion efforts at 17%, followed by real estate, retail and transport/logistics.
PwC concludes that Africa’s CEOs have the ambition and resilience but must move from operational excellence to strategic reinvention. This requires embracing risk as a catalyst for transformation, strengthening digital infrastructure, investing in change leadership and aligning AI adoption with enterprise-wide strategy.
Hannelie Gilmour, consulting and transformation platform leader at PwC South Africa, concludes: “Africa is uniquely positioned to leapfrog global peers. Tomorrow’s stability comes from today’s innovation. CEOs who act decisively will shape the continent’s next chapter.”
E-Business
Firm Reviews the Evolution of Phishing Threats in 2025

A new Kaspersky review reveals how cybercriminals revived and refined phishing techniques to target individuals and businesses in 2025, including calendar-based attacks, voice message deceptions and sophisticated multi-factor authentication (MFA) bypass schemes.

The findings emphasise the critical need for user vigilance, employee training and advanced email protection solutions to counter these persistent threats moving forward.
Calendar-based phishing targets office workers
A tactic originally from the late 2010s, calendar-based phishing, has reemerged with a focus on B2B environments. Attackers send emails with calendar event invitations, often containing no body text, hiding malicious links in the event description.
When opened, the event auto-adds to the user’s calendar, with reminders urging them to click links leading to fake login pages, such as those mimicking Microsoft.
Previously aimed at Google Calendar users in mass campaigns, this method now targets office employees. Organisations should conduct regular phishing awareness training, such as simulated attack workshops, to teach employees to verify unexpected calendar invites.
Voice message phishing with CAPTCHA evasion
Phishers are deploying minimalist emails posing as voice message notifications, containing sparse text and a link to a basic landing page. Clicking the link triggers a chain of CAPTCHA verifications to bypass security bots, ultimately directing users to a fraudulent Google login page that validates email addresses and captures credentials.
This multi-layered deception highlights the need for employee training programmes, such as interactive modules on recognising suspicious links and advanced email server protection solutions like Kaspersky SecureMail, which detect and block such covert tactics.
MFA bypass via fake cloud service logins
These sophisticated phishing campaigns are targeting multi-factor authentication (MFA) by mimicking services like pCloud (a cloud storage provider that offers encrypted file storage, sharing and backup services).
These emails, disguised as neutral support follow-ups, lead to fake login pages on lookalike domains (e.g., pcloud.online). The pages interact with the real pCloud service via API, validating emails and prompting for OTP codes and passwords, granting attackers account access upon successful login.
To counter this, organisations should implement mandatory cybersecurity training and deploy email security solutions like Kaspersky Security for Mail Servers, which flags fraudulent domains and API-driven attacks.
“With phishing schemes growing more deceptive, Kaspersky urges users to treat unusual email attachments, like password-protected PDFs or QR codes, with caution and verify website URLs before entering any credentials.
“Organisations should adopt comprehensive training programmes, which includes real-world simulations and best practices for spotting phishing attempts. Additionally, deploying robust email server protection solutions ensures real-time detection and blocking of advanced phishing tactics,” comments Roman Dedenok, Anti-Spam Expert at Kaspersky.
E-Business
NDPC Commits to Balancing Data Privacy, Protection Information

Nigerian Data Protection Commission (NDPC), has expressed its commitment to balance information around data privacy and protection.

Dr. Vincent Olatunji, national commissioner, NDPC, stated this in Abuja, at the National Data Privacy Summit with the theme, “Privacy in the Era of Emerging Technologies,” organised by the commission.
Olatunji said the NDPC, at the moment, was looking at balancing information around data privacy and protection.
“What we are doing is just to look at how to balance information around privacy and protection, which is really important, because as we are innovating, at the same time, we have to consider issues around privacy and protection,” he stated.
He added that the commission has been very bold in taking risks that would bring about growth.
“Our starting point is growing at a very alarming rate, and we are not afraid of anything. We can take risks. And that is why a lot is happening in Nigeria, and this is the level of clarity,” he explained.
In his address, Dr. Aminu Maida, executive vice chairman (EVC) of the Nigerian Communications Commission (NCC), stated that Internet of Things holds promise for Nigeria’s economy.
The EVC, who was represented by Abraham Oshadami, executive commissioner, Technical Services (ECTS), noted that, “in an era in which digital assets, Internet of Things, future digital computing and other transformative technologies are key, and both a cornerstone of building trust for the adoption and a prerequisite for sustainable progress.
“Emerging technologies hold immense promise for Nigeria’s grand economy, but they also introduce complex risks to personal and individual rights.
“So, balancing innovation through post-ethical safeguards and public trust is the first step to ensuring that global digital advancement benefits all Nigerians without compromising their privacy or their security,” he added.
“As we just heard from the Nigeria Police, telecom operators have a vast amount of sensitive historical information daily, including connectivity apps and collaboration on privacy, security, and number protection, both to their and their inheritors,” he said.
Dr. Bako Shurkuk, commissioner for Science, Technology and Innovation, Plateau State, who represented Caleb Mutfwang, Governor of Plateau State, said, emerging technologies can be harnessed to attain sustainable growth.
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