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Software Group Launches Fast-track Agency Banking in Nigeria

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Software Group, a global financial technology provider, has launched its Fast-track Agency Banking software for Nigerian banks that want to expand their reach at speed and competitive cost.

Software Group Launches Fast-track Agency Banking in Nigeria

Fast-track Agency Banking is an off-the-shelf solution with standard features for the key transactions, fully managed on the cloud and powered by Software Group’s DigiWave banking platform for overall digital transformation, according to a statement by Ms. Wairimu Gikenye.

The new software service comes as agency banking is growing exponentially across Nigeria.

Some top Nigerian banks have recently added millions of customers through agents, and more than doubled agency transaction volumes.

This recent surge in agency transactions and agents has lifted the proportion of Nigerian adults with a financial account, in line with the financial inclusion policy of the Central Bank of Nigeria.

However, that growth still leaves come gap, if the 95 per cent National Financial Inclusion target by 2024 is to be realised.

“There is still much to do to deliver financial services to the 38 million Nigerian adults who remain completely unbanked,” said Connor Hanan, Software Group’s CEO Africa and Middle East, was quoted as saying.

“With millions of adults still in need of financial services, and access reported as one of the greatest barriers, our software development has been driven by the need to accelerate the creation of agency networks.

“Using the new managed service, banks can create and roll out agency banking in little more than one month and at a set price that reflects their budget, saving on operational cost and development time,” the CEO added.

In a 2021 report, Enhancing Financial innovation & Access (EFInA) identified access to banks as one of the three biggest barriers to using traditional banks among Nigerian adults.

Software Group has emerged as a leader in agency banking, having successfully implemented agency banking software in over 20 countries.

Using its vast experience, the company has taken key components from its robust agency banking solution and put them onto a platform in the cloud for the Nigerian launch.

As a result, Nigerian banks can quickly integrate the platform service directly with their core banking software, in just weeks, buying as many features as they like and upgrading whenever they need to.

Mr.Connor explained further, “In simple terms, with Nigeria having broken into agency banking in a meaningful way in only the last 30 months, we are launching a new managed agency software where we have done everything to provide a ready-made platform.

“It covers all key operations like customer acquisition, deposits, withdrawals, liquidity management, mini statements, and balance enquiries, creates dashboards and reporting, so market penetration can be achieved faster and more cost-effectively.

“We genuinely believe this entirely new approach can now fuel further agency growth and an acceleration to reach the country’s inclusion targets.”

 


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E-Financial

Bank Customers to Pay N1,500 for ATM Card Issuance, Replacement – CBN

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Central Bank of Nigeria (CBN) has said that the cost of issuing or replacing a standard debit or credit card will rise by 50 percent to about N1,500, up from about N1,000.

Bank Customers to Pay N1,500 for ATM Card Issuance, Replacement - CBN

The new charge is contained in the Exposure Draft of the Guide to Charges by Banks and Other Financial Institutions in Nigeria, 2026, released by the Central Bank of Nigeria.

The draft followed a circular issued to banks, other financial institutions and the public, dated April 21, 2026, and signed by Rita I. Sike, director, Financial Policy and Regulation Department.

Under the revised guide, issuance and replacement of regular or basic debit and credit cards will attract a N1,500 fee, while charges for premium debit, credit or hybrid cards will be negotiable.

In the 2020 guide, debit card charges were fixed at N1,000 as a one-off fee for issuance, replacement of lost or damaged cards, and renewal upon expiry, applicable across all card types.

The CBN said the review is part of its mandate to promote a safe and sound financial system, accelerate the adoption of innovative financial services, and enhance financial inclusion, particularly in micropayments and transactions.

According to the regulator, the revised guide expands the range of financial services, encourages innovation, strengthens oversight and accountability, and promotes financial inclusion through lower tariffs for micropayments. It also updates certain banking charges to support increased use of electronic channels and accommodate new industry participants since the 2020 version.

The apex bank said the draft has been exposed to the public for comments and input on the proposed fees, with submissions expected via [email protected] on or before May 08, 2026.

The guide provides a framework for the application of charges, including fees and rates, on products and services offered by financial institutions in Nigeria. It applies to all institutions licensed or regulated by the Central Bank of Nigeria.

The charges, according to the regulator, were developed following extensive consultations with stakeholders and are aimed at enhancing flexibility, standardisation, transparency and competition in the financial system.

It added that where charges are designated as negotiable, financial institutions must inform customers of their right to negotiate at the start of transactions and reach mutual agreement on applicable fees through verifiable means.

Where limits are specified, charges must not exceed the prescribed maximum or fall below the minimum.

The apex bank noted that the guide is not exhaustive and that financial institutions must seek prior approval before introducing new products, services or charges not covered.

The framework applies to a wide range of institutions, including commercial banks, merchant banks, payment service banks, non-interest banks, microfinance banks, finance companies, primary mortgage banks, development finance institutions, credit guarantee companies, mobile money operators, and other institutions designated by the regulator.

In line with existing consumer protection regulations, the apex bank said non-credit charges can only be applied to the extent of the available account balance, with any outstanding fees deferred until the account is funded. Such deferred charges will not attract interest.

The guide is to be read alongside the relevant guidance notes and glossary provisions and will supersede the 2020 version when it takes effect on May 1, 2026.


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ProvidusBank Launches Ado-Ekiti Branch, Eyes Nationwide Rollout

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ProvidusBank Plc has commissioned a new branch in Ado-Ekiti, advancing its expansion strategy across Nigeria’s high-growth markets while leveraging its compliance with the Central Bank of Nigeria’s (CBN) recapitalisation directive since January 2025.

ProvidusBank Launches Ado-Ekiti Branch, Eyes Nationwide Rollout

ProvidusBank

The move aims to enhance financial inclusion, support local enterprises, and deliver banking services closer to communities and businesses.

At the event, Executive Director/Chief Financial Officer, Deoye Ojuroye, described the rollout as part of a 12-month plan to bolster the bank’s nationwide presence.

“Our approach is deliberate—we are growing in the right places, supporting real economic activity, and building a bank that is both resilient and responsive to customer needs,” Ojuroye said.

He emphasised the bank’s robust capital and risk management, stating: “We are well capitalised within our regulatory category, giving us confidence to expand responsibly while aiding businesses and communities.”

ProvidusBank plans further branches in strategic locations over the next year, underscoring its focus on scalability, accessibility, and sustainable growth as a trusted partner for individuals and enterprises.


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Fidelity Bank Bolsters SME Growth with April Masterclass Series on Pricing, Digital Tools, Global Trade

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Fidelity Bank Plc has launched a series of high-impact masterclasses in April 2026 to empower Nigerian Small and Medium Enterprises (SMEs) with practical skills for pricing, digital expansion, and international growth.

Fidelity Bank Bolsters SME Growth with April Masterclass Series on Pricing, Digital Tools, Global Trade

Fidelity Bank

The initiative aligns with the bank’s drive to boost SME operational efficiency and market access amid Nigeria’s economic challenges.

The flagship session, “Pricing That Works: How to Charge Right and Earn More,” took place on April 10 at the Fidelity SME Hub in Gbagada, Lagos. It drew about 100 entrepreneurs from diverse sectors, offering insights into costing, value-based pricing, pricing psychology, and customer perception to ensure profitable, customer-friendly strategies.

Buoyed by positive feedback, the bank rolled out three more sessions. The second, “Baking Masterclass: From Kitchen to Cashflow,” ran on April 14 and 15, providing hands-on training for bakers and food businesses to enhance product quality and profitability.

Divisional Head, SME Banking, Ugochi Osinigwe, stated: “At Fidelity Bank, we believe that when SMEs succeed, the economy grows. That is why we have curated masterclasses on pricing, product improvement, online sales, and global expansion to equip entrepreneurs with immediate, actionable tools.”

She highlighted the series as part of broader SME support via the Fidelity SME Hub, including advisory services, funding, and nationwide programmes. The bank recently earned the Best Retail and SME Bank Award from Independent Newspapers.

Upcoming events include “Grow Online Sales on a Budget” today, April 24, focusing on low-cost digital strategies for visibility and sales; and “Take Your Business Global: One-on-One Trade Advisory” on April 29, covering export readiness, payments, markets, and compliance.

Fidelity Bank, ranked among Nigeria’s top lenders, serves over 10 million customers via 255 branches, digital platforms, and its UK subsidiary, FidBank UK Limited. It has clinched awards like the 2024 Excellence in Digital Transformation & MSME Banking from BusinessDay BAFI Awards, Most Innovative Mobile Banking App from Global Business Outlook, Best Bank for SMEs from Euromoney, and Export Financing Bank of the Year from BusinessDay BAFI.


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