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How unified communications can power the modern-day hybrid workplace

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Dharshan Naidoo, Squad Lead (Pan Africa) at Infobip
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By Dharshan Naidoo, Squad Lead (Pan Africa) at Infobip

In the current era of remote work, companies that have not yet implemented unified communications as a communication platform for employees may find themselves at a disadvantage compared to their competitors who have already made the transition.

Dharshan Naidoo, Squad Lead (Pan Africa) at Infobip

Unified communications is a technology that integrates various communication tools, including voice, video, chat, email, and more, into a unified platform. In a hybrid workplace, where employees are spread across various locations, adopting unified communications can facilitate seamless communication and collaboration.

More than just being a single tool or product, unified communications is a collection of solutions that organisations can implement to ensure that their different communication technologies work in a simplified, smooth, and secure manner.

This essentially enables collaboration among employees, as unified communication systems make it easier to share ideas quickly and enables individuals to work in groups, regardless of their physical location. This is particularly important in a post-COVID-19 world where some people still work from home, while some have returned to an office environment, yet all need access to the same resources and latest documents in real time.

Numerous benefits

Adopting unified communications can hold many benefits for the hybrid workplace, including the flexibility it brings to the workforce – working both remotely and in an office setting – in terms of enabling employees to stay connected from wherever and whenever. Employees can literally be anywhere in the world, on any device, and still be able to connect with their colleagues. The flexibility of unified communications goes a long way to bridge the physical distance between individuals.

Additionally, unified communications provide individuals with their channel of choice to engage with their peers, while also enhancing a corporate culture and collaboration which facilitates the building of a unique hybrid community within an organisation. Unified communications can also create personalised experiences, as every individual is different. How one person chooses to work from a remote location and the channels they prefer might differ from their peers.

However, the most important benefit of unified communications is its ability to improve productivity, which was an unexpected outcome for many companies that adopted unified communications platforms during the pandemic.

Improving work-life balance

At the same time, while improving productivity, unified communications has the potential to improve the work-life balance of employees in a hybrid workplace, as the platform can increase flexibility through mobility. With this platform, employees are no longer confined to their desks and are relieved of the need to commute for work or attend in-person meetings. This gives individuals a valuable opportunity to reclaim time that was previously unavailable to them. They are now able to allocate this regained time to activities that hold personal significance, such as spending quality moments with their families or pursuing their hobbies and interests.

To get the most out of their unified communications platforms, organisations must ensure that they take into account the opinions, needs and expectations of their employees – the individuals who will actually be using these tools and solutions on a daily basis. Many companies leave these decisions to senior management and end up investing in solutions that do not positively impact the day-to-day activities of their employees.

Security is key

Another key consideration when adopting unified communications tools is the issue of security and the fact that unified communications platforms broaden the attack surface of organisations, making them more vulnerable to attack. The increased risk stems from employees connecting to an organisation’s network remotely, or it might be inherent in a particular channel that has a security weakness.

To navigate these hazards, companies should ensure that employees only connect remotely via a virtual private network, which adds another layer of security. Additional security layers can also be added, including two-factor authentication and single sign-on capabilities.

Ultimately, unified communications can power the modern-day hybrid workplace by facilitating seamless communication and collaboration, increasing productivity, and improving the work-life balance for employees.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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NIMC rolls out Pre-Enrolment Portal for seamless NIN registration

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National Identity Management Commission (NIMC) has launched the NIMC Pre-Enrolment Portal to revolutionise the National Identification Number (NIN) enrolment process, enabling applicants within Nigeria and in the Diaspora to capture biodata online prior to biometric verification at enrolment centres.

NIMC rolls out Pre-Enrolment Portal for seamless NIN registration

NIMC


Accessible via penrol.nimc.gov.ng, the platform allows users to fill enrolment forms, schedule appointments, upload supporting documents securely, and manage personal details directly, thereby slashing congestion, minimising wait times, boosting data accuracy and enhancing overall service efficiency at centres nationwide.

NIMC Director-General and CEO, Engr. (Dr) Abisoye Coker-Odusote, spearheaded the initiative as part of the Commission’s technology-driven strategy to fortify institutional performance, aligning with President Bola Ahmed Tinubu’s Renewed Hope Agenda that emphasises digital transformation, efficient public service delivery and inclusive national development.

Dr Kayode Adegoke, Head of Corporate Communications, highlighted key benefits including simplified biodata handling, confidential data protection through robust security measures, reduced physical centre visits and heightened operational effectiveness, urging all prospective enrollees to adopt the portal for a faster, citizen-friendly experience.[conversation_history]​

The move underscores NIMC’s mandate under the NIMC Act No. 23 of 2007 to manage the National Identity Database, issue NINs and foster a reliable digital identity ecosystem vital for national planning, with users advised to complete pre-enrolment online before heading to selected centres for biometrics.


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MultiChoice Talent Factory Calls for Entries Into Fully Funded Film Training Programme

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MultiChoice Talent Factory (MTF), a Pan-African film and television training institution, has announced the opening of applications for its 2026 intake.

MultiChoice Talent Factory Calls for Entries Into Fully Funded Film Training Programme

MultiChoice

 

The fully funded programme is open to African graduates aspiring to become directors, filmmakers, scriptwriters, producers and storytellers.

According to MultiChoice, the nine-month accredited curriculum combines online learning with intensive in-person training, and is designed to balance theoretical knowledge with practical immersion.

MTF academies are located in Kenya, Nigeria and Zambia, and serve aspiring filmmakers from 14 African countries. Since its inception in 2018, the initiative has trained 296 filmmakers, with graduates producing more than 42 movies aired on DStv, GOtv and Showmax platforms.

Organisers said alumni of the programme have gone on to establish over 50 production companies, while many continue to work within the MultiChoice ecosystem.

Graduates have also won accolades at the Africa Magic Viewers’ Choice Awards, Kalasha Awards, Uganda Film Festival and Women in Film Awards.

Applications for the 2026 intake close on Feb. 27, 2026. Interested candidates can visit https://apo-opa.co/3XW53oE for programme requirements.


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Davido, Babajide Sanwo-Olu, Karl Toriola, Others To Be Honoured At The Most Influential People of African Descent Awards In Lagos

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Most Influential People of African Descent (MIPAD) is excited to announce the Lagos Diaspora Experience 2025, a week-long celebration of African art, culture, innovation, and connection, culminating in the End of the Year Awards & Celebration on Sunday, December 21st, 2025, in Lagos, Nigeria.

Davido, Babajide Sanwo-Olu, Karl Toriola, Others To Be Honoured At The Most Influential People of African Descent Awards In Lagos

The Most Influential People of African Descent Awards

This historic occasion marks the first time the world-famous Most Influential 100 Recognition & Awards Ceremony—traditionally held in New York on the sidelines of the United Nations General Assembly (UNGA)—will be hosted in Lagos, Nigeria.

The week will feature events such as Diaspora Day at the Fela Exhibition (Afrobeat Meets Diaspora), Cultural Heritage Day, and Business Leadership Luncheons, all culminating in the awards celebration.

The evening will honor the Best & Brightest of the Year, recognizing exceptional individuals and institutions whose work has advanced Global African Achievement and Black Excellence across business, government, media, culture, and technology.

Key Recognitions for 2025
– Governor of the Year & City of the Year: His Excellency Babajide Sanwo-Olu, Governor of Lagos State, honored alongside Lagos as City of the Year for its global leadership in culture, innovation, tourism, and diaspora engagement.

– Her Excellency Hannatu Musa Musawa, Minister of Art, Culture, Tourism and Creative Economy, will be honoured as Minister of the Year for her contribution to the creative economy’s role in nation branding and cultural diplomacy.

– Most Influential Woman of the Year: Olorì Atúwàtse III, Queen Consort of the Warri Kingdom

– Most Influential Man of the Year: Adewale Tinubu, Group Chief Executive, OANDO

– CEO of the Year: Karl Toriola, Chief Executive Officer of MTN Nigeria; who will deliver a keynote address, recognized for his transformative leadership and impact on Nigeria’s telecommunications and digital economy.

Others include; Karl Toriola of MTN as CEO of the year, Uche Pedro of Bella Naija as Lifestyle Personality Of The Year, Ojy Okpe of Artise News as Most Influential News Anchor Of The Year, Stephanie Busari as Media Executive of the Year, Kayode Okikiolu as Pressman of the year, Davido as Artist of the year and several others.

In celebrating this year’s honorees, Michael Ehindero, Managing Director, Pernod Ricard Nigeria, owners of Martell Cognac, who emerged as Brand Of The Year expressed deep appreciation for the brand’s continued global recognition, saying: “It’s a great reward for the team who’s delivered Martell excellently in Nigeria over the years.

“We say thank you to the teams, we say thank you to our consumers and we say thank you to MIPAD.

“Martell has a lot of promising experiences in the years to come in Nigeria and with this we invite you over to Nigeria to experience Detty December”.

The ceremony will also celebrate the achievements of the Class of 2025 Honorees, alongside past Nigerian honorees who were unable to attend their year of recognition in New York.

“For the first time, we’re bringing our world-famous recognition platform home to celebrate excellence within the Global Africa Family — right here in Lagos,” said Kamil Olufowobi, Founder & Chairman of MIPAD. “This is more than an event; it’s a movement uniting the best of us — connecting, collaborating, and working together to change the world.”

Event Details
📍 Lagos, Nigeria
– Friday, Dec 19 – #DettyDec Diaspora Day at Fela Exhibition FREE


– Sunday, Dec 21 – End of Year Recognition & Award Ceremony STRICTLY BY INVITATION
🎟️ RSVP: https://rsvp.oakenevents.com/mipad


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