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Beware of Telecom Fraudsters, Ask Questions

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Nigeria telecommunications industry is an undeniably alluring, fast-paced, multi-billion dollar industry.
Combine that with brain-numbingly complex technologies and it creates the perfect environment for scam artists.
Telecommunication fraud is the theft of telecommunication service (telephones, cell phones, computers and so on) or the use of telecommunication service to commit other forms of fraud.
Victims include consumers, businesses and communication service providers.
Separating truth from fiction in these sophisticated scams is not easy.
Nigeria Communications Commission (NCC) takes consumer protection very serious and that has led to the establishment of the Consumer Affairs Bureau in September 2001, to inform, educate and protect all the consumers of telecommunications services in Nigeria.
Common Warning Signs
Cold Calls: If the first contact is an unsolicited call from a salesperson whom you do not know – be skeptical!. Don’t trust a stranger!
High Profits-Low Risk: Scam artists are clever liars. For instance, If you receive a phone call on your mobile from any person, saying that, he or she is a company engineer, or saying that they’re checking your mobile line, and you have to press # 90 or #09 or any other number. End this call immediately without pressing any numbers.
Urgency: Beware of promoters who say that it is urgent to invest now. Swindlers do not want you to have time to think things over. Some may even pressure you to promptly send your money by courier or wireless transfer. When they say "rush," you say "whoa!"
Examples of Scams
Fraud Alert from Zain Nigeria
Zain Nigeria on its website drew the attention of subscribers and members of the general public to the prevalence of fraudulent activity being perpetuated by fraudsters who aim to deceive and defraud our subscribers and the general public.
According to Zain these fraudsters design purported promotions hinged on promises of subscribers or members of the general public winning cash, free airtime or other prizes or gifts, employment or job recruitment or other fantastic or incredulous schemes. Their fraudulent activity seems to be mainly with the objective of obtaining money by tricks or false pretences from subscribers or innocent members of the general public.
From MTN
Subscribers receive text messages purportedly from MTN where they are informed of winnings and asked to contact a number to claim their prizes
The same scheme is general to almost all the service providers where the vehicles for such fraudulent activity include unsolicited text messages, electronic mail or other correspondence to subscribers or the general public. These messages would usually emanate from bogus websites, email addresses and phone numbers used by these fraudsters for their nefarious and fraudulent activity and it is not unusual that such communication would utilize forged paraphernalia as logos, names of operators’ officials and official language in a bid to exude some authenticity (some illustrations of the fraudulent activity flowing from providers’ experiences are provided at the end of this message).
The paraphernalia including mail and contact addresses and phone numbers contained in such unsolicited emails and posted on such web-sites or published in any manner whatsoever are bogus, forged and not related to service providers.
Operators’ consumer education has repeatedly warned against such schemes.
From Etisalat
Etisalat Nigeria on its website draws attention of its esteem subscribers that fraudulent text messages carrying details of false promotions are being sent to them by parties posing as representatives of etisalat.
“Please note that etisalat does not execute promotions and campaigns via third-parties or individual members of our staff. Also, winners from our various promotions are either published on our website, at our Experience Centres.”
If you receive any messages asking you to give up money/goods or claim prizes, kindly clarify this via our corporate website or by calling Customer Care on 200. If still in doubt, kindly visit any of our shops or business offices. Please remember to visit www.etisalat.com.ng as regularly as possible to get all the latest updates on etisalat and all our exciting promos.
Avoiding Fraud
Take advantage of Consumer Affairs Bureau so no one takes advantage of you.
This is because the Consumers Affairs Bureau serve as the industry’s watchdog charged with educating, informing and protecting consumers in a professional and courteous manner.
Be Skeptical: The best protection against being scammed is skepticism. Investigate thoroughly any SMS or phone call that say you have won a prize you did not enter, if duped, you are unlikely to recover any of it.
Ask yourself whether their answers are reasonable. 
Do not respond to such unsolicited offers from people you are unfamiliar with.
Do not disclose your personal/financial details to anyone you do not know.

Get Help
Consumer Affairs Department
[email protected]
Nigeria Communications Commission (NCC)
Plot 423, Aguiyi Ironsi Street
Maitama,
Abuja,
Tel:   234-9-4617000
Fax:  234-9-4617514

Zain Nigeria has a Fraud management Unit which investigates all reported cases of fraudulent or attempted fraudulent activity. The Fraud management Unit can be reached on the fraud hotline- 070800fraud (07080037283) or email [email protected].

MTN Nigeria, contact the following for confirmation –
MTN Nigeria Corporate Office,
Golden Plaza,
7th Floor, Falomo, Ikoyi Lagos.
Email: [email protected] Tel. +234 (0)8032005500

Visafone
 4th Floor, Zenon House 
2, Ajose Adeogun Street, Victoria Island
Lagos, Nigeria
 333 (Within Visafone Network)
07025 000 000 (Outside of Visafone Network)

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Multi-Links/Telkom
231, Adeola Odeku Street,
Victoria Island, Lagos.
Tel: 01-7740000
Email; [email protected]

ZoomMobile
8, Adeola Odeku Street,
Victoria Island, Lagos.
Tel: 234-1-4801111
Email: [email protected]

Starcomms
42, Adetokubo Ademola Street,
Victoria Island.
Tel: 8041234, 0702800123
Email: [email protected]

Etisalat Nigeria
Everest Place
Plot 19 Zone L, Federal Government Layout
Banana Island, Ikoyi
Tel: 200 from etisalat line
0809-0000200 from any Mobile or Fixed Line
Email; [email protected]

 

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Telecom

Telcos Seek Clear Regulatory Framework on Airtime Credit Services

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Telecommunications operators have called on the Federal Competition and Consumer Protection Commission (FCCPC) and the Nigerian Communications Commission (NCC) to establish a clear regulatory framework for airtime and data credit services, warning that millions of Nigerians could face fresh disruptions if the agencies fail to coordinate their responsibilities.

Telcos Seek Clear Regulatory Framework on Airtime Credit Services

Gbenga Adebayo, chairman, ALTON

This is coming on the heels of the Federal High Court judgment affirming the FCCPC’s authority to regulate consumer protection in the airtime and data credit market while preserving the NCC’s exclusive mandate over telecommunications licensing and technical regulation.

The ruling effectively clarified that both regulators have complementary roles rather than overlapping powers.

Association of Licensed Telecommunications Operators of Nigeria (ALTON), said the judgment should serve as the basis for stronger collaboration between the two regulators to avoid the regulatory uncertainty that earlier forced operators to suspend airtime and data credit services.

Gbenga Adebayo, chairman, ALTON, said the industry was not disputing the authority of either regulator but was seeking a clearly defined operational framework before any further regulatory actions are taken.

“The court has done something important. It has confirmed the FCCPC’s authority and, in the same breath, affirmed that the NCC’s role is preserved. Concurrency means coexistence. The industry now expects both regulators to establish the coordination framework that the court’s reasoning requires,” Adebayo said.

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He stressed that regulatory certainty had become critical because millions of Nigerians depend on airtime and data credit services for daily communication.

“Forty million Nigerians depend on these services. The court has made clear that both regulators have a role. The industry is asking them to define how that works before any action that could disrupt access again,” he stated.

Adebayo also urged both agencies to engage industry stakeholders before introducing measures capable of affecting consumer access to the services.

According to him, the Presidential Enabling Business Environment Council (PEBEC) directive requiring Regulatory Impact Assessments before major policy changes should be observed to minimise unintended consequences on businesses and consumers.

The renewed call comes months after major mobile network operators temporarily suspended airtime and data borrowing services following the implementation of the FCCPC’s Digital, Electronic, Online and Non-Traditional Consumer Lending (DEON) Regulations, a development that affected millions of subscribers nationwide.

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In its judgment, the Federal High Court held that while the FCCPC has powers over competition and consumer protection issues in the digital lending ecosystem, it cannot assume the NCC’s statutory responsibility for licensing telecommunications operators.

Justice Ambrose Lewis-Allagoa ruled that the two agencies must operate within their respective mandates, describing their relationship as one of “coexistence, not displacement.”

 

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Telecom

MTN Warns Customers against Fake Promo

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MTN Nigeria has warned customers to disregard fraudulent online posts claiming the telecom operator is offering “1 Month Free Data for Old Subscribers,” describing the promotion as fake and unauthorised.

MTN Warns Customers against Fake Promo

In a statement shared on its X handle, the telco said the circulating promotion is not from MTN and is not affiliated with the company.

MTN urged customers not to click on the accompanying link in the online post or provide their phone numbers or personal information on any third-party website.

Customers are advised not to click on the link or provide their phone numbers or personal information on any third-party website.

“We will never require customers to submit their details on external platforms to claim data or any other reward,” MTN said.

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The company  added that all genuine promotions, products and services are announced only through its official communication channels.

“All authentic MTN promotions, products and services are communicated exclusively through our official channels, including www.mtn.ng, our verified social media pages and *180#,” the company said.

MTN also urged customers to remain vigilant against online scams designed to steal personal information, warning that fraudulent offers often impersonate trusted brands to deceive unsuspecting users.

“Don’t be the next victim!” the company said, reiterating that the purported “1 Month Free Data for Old Subscribers” offer is fake and not associated with MTN Nigeria.

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Court Dismisses Pan African Towers’ Bid to Halt Ex-CEO’s Suit, Awards ₦500,000 Costs

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National Industrial Court of Nigeria (NICN), sitting in Ikoyi, Lagos, has dismissed a Notice of Preliminary Objection filed by Pan African Towers Ltd. (PAT) in an employment dispute instituted by its former Managing Director and Chief Executive Officer, Mr. Azeez Amida.

Court Dismisses Pan African Towers' Bid to Halt Ex-CEO's Suit, Awards ₦500,000 Costs

The court also awarded ₦500,000 in costs against the company after holding that the application lacked merit.

Justice Essien, who delivered the ruling on July 21 in Suit No. NICN/LA/143/2025: Mr. Azeez Amida v. Pan African Towers Limited, held that the substantive case concerning Amida’s alleged outstanding contractual entitlements under a Mutual Separation Agreement should proceed to hearing.

The ruling effectively rejected the company’s attempt to terminate the proceedings on jurisdictional grounds.

Jurisdictional Challenge Rejected

Pan African Towers had argued that the National Industrial Court lacked jurisdiction to entertain the matter because the Mutual Separation Agreement executed between the parties required disputes to first pass through negotiation, mediation and arbitration before litigation could be initiated.

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The company maintained that Mr. Amida failed to exhaust those contractual dispute resolution mechanisms before approaching the court.

However, Justice Essien rejected the argument after examining evidence presented by the claimant showing that several attempts had been made to activate the agreed dispute resolution process before legal proceedings commenced.

According to the court, documentary evidence showed that Mr. Amida, through his solicitors, issued correspondence and formal demand letters aimed at resolving the dispute amicably in line with the terms of the agreement.

The court found that rather than engaging with those efforts, Pan African Towers failed to meaningfully participate in the process and later sought to rely on the same contractual provisions to challenge the court’s jurisdiction.

Evidence Considered by the Court

According to evidence presented by Mr. Amida’s legal team, the court considered correspondence involving senior officials of Pan African Towers and its investors.

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Among the documents relied upon was a letter allegedly written by the Chairman of the Board of Pan African Towers and Partner at Development Partners International (DPI), Mr. Adefolarin Ogunsanya, rejecting the demand made by Mr. Amida’s legal representatives for an amicable resolution before litigation.

The claimant’s legal team also tendered multiple email communications allegedly sent from January 2025 to Verod Capital Management’s in-house legal counsel, Mr. Dipo Okuribido.

According to the claimant, those emails did not receive any response before the commencement of the suit.

Based on the evidence before it, the court held that the conduct of Pan African Towers was inconsistent with reliance on the contractual dispute resolution provisions.

Justice Essien ruled that the company had effectively waived its right to insist on arbitration after frustrating the preliminary dispute resolution process contemplated by the parties’ agreement.

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The court consequently held that Pan African Towers could not rely on the arbitration clause to prevent the court from hearing the substantive claims.

Court Awards Costs

Having dismissed the Preliminary Objection, the National Industrial Court awarded costs of ₦500,000 against Pan African Towers.

The court described the objection as lacking merit.

Substantive Defence Yet to Be Filed

The ruling represents the first judicial determination in the employment dispute.

The claimant’s legal team noted that since the suit commenced, the principal response filed by Pan African Towers had been the Preliminary Objection challenging the jurisdiction of the National Industrial Court.

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According to the claimant, the company has yet to file a substantive defence addressing the merits of the claims relating to the alleged outstanding contractual entitlements.

With the dismissal of the jurisdictional challenge, the matter will now proceed to hearing on its merits.

The court adjourned the substantive suit until Jan. 12, 2027.

Background to the Dispute

The dispute arose following Mr. Amida’s departure from Pan African Towers after both parties executed a Mutual Separation Agreement.

According to the claimant, while the agreement governed the terms of his exit from the company, certain contractual entitlements remained unpaid.

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His legal representatives said they initially sought to resolve the dispute through the mechanisms provided under the agreement by engaging the company through correspondence and formal demand letters.

When those efforts failed to produce a resolution, they commenced proceedings before the National Industrial Court seeking payment of the outstanding contractual entitlements.

Rather than filing a substantive defence to the claims, Pan African Towers challenged the jurisdiction of the court, arguing that arbitration and other dispute resolution mechanisms had not been exhausted.

The National Industrial Court has now rejected that position.

Related Commercial Litigation

The employment proceedings are separate from ongoing commercial cases before the Federal High Court involving Mr. Amida, Development Partners International (DPI), Verod Capital Management and other parties.

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Those proceedings relate to issues concerning the ownership of Pan African Towers and remain pending before the courts.

The National Industrial Court noted that those matters would be determined independently based on their respective facts, evidence and applicable legal principles.

Legal Team Reacts

Reacting to the ruling, representatives of Mr. Amida’s legal team welcomed the decision.

“The Court has affirmed an important principle of contractual dispute resolution.

“A party cannot frustrate the agreed process and later seek to rely on that same process to prevent a claim from being heard.

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“We now look forward to presenting the substantive case before the Court,” the legal team said.

The lawyers acknowledged that Pan African Towers retained the right under Nigerian law to pursue any available appellate remedies but stated that they were fully prepared for the substantive hearing scheduled for January 2027.

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