Telecom
Zoho Declares 50% Growth in Nigeria, Partners StartupSouth to Empower Startup

Zoho, a global technology company, on Friday announced that it grew by 50% in Nigeria in 2022. The company, as part of its Zoho for Startups programme, has also partnered with #StartupSouth, an organisation that works towards the development of startups from South and South-East Nigeria.

L-R: Regional Director, MEA, Zoho, Ali Shabdar; Convener, StartupSouth, Uche Aniche & Country Head, Zoho Nigeria, Kehinde Ogundare
Zoho will also be providing its contract management solution, Zoho Contracts, free for three months to help businesses improve compliance to the Nigeria Data Protection Law.
These announcements were made on the sidelines of Zoholics Nigeria, the company’s annual user conference, held at Lagos.
“Our growth is a direct result of Nigerian businesses embracing cloud technology, especially unified platforms, to digitally transform and build resilience to adapt to challenging market conditions.
“Zoho’s unified technology stack, built from the ground up, allows us to meet such transformation needs of businesses with robust solutions that deliver consistently seamless user experiences at unbeatable value,” said Ali Shabdar, Regional Director, MEA, Zoho.
Zoho’s growth in Nigeria is primarily driven by adoption of Zoho One, the operating system for business, and Zoho Workplace, a unified enterprise collaboration platform.
Additionally, Zoho CRM Plus (unified customer experience platform), Zoho Books (accounting software), and Zoho Desk (helpdesk software) are the other top-selling products in the country.
Zoho also grew its partner network by 22% and more than doubled its employee count in 2022 in Nigeria to reinforce its local presence and better serve the customers.
“Our transnational localism strategy of being locally rooted while staying globally connected is also key to our growth in Nigeria as we are able to serve our customers directly with our locally hired teams in Lagos.
“Zoho is also one of the few vendors in Nigeria today that continues to provide their offerings in Naira, thereby protecting businesses from the fluctuating dollar rates, and ensuring that enterprise technology remains accessible to businesses of all sizes.
“Our partnership with #StartupSouth, and the special offer on Zoho Contracts, are further steps that underscore our commitment to serve the business community in the region,” said Kehinde Ogundare, Country Head, Zoho Nigeria.
Partnership with Startup South
Zoho has partnered with #StartupSouth through its Zoho for Startups programme. As part of this partnership, startups associated with #StartupSouth, which are new customers for Zoho, can avail Zoho Wallet credits worth ₦ 470,000.
This credit can be used to purchase or upgrade any of Zoho’s 55+ products, including Zoho One, the operating system for business, over a period of 360 days. Zoho One offers a unified platform that brings together over 50 Zoho products from CRM to HR management.
The startups will also receive training to help them leverage Zoho’s products for their growth and in a way that they can easily scale.
“One of #StartupSouth’s goals is to provide startups associated with us easy access to comprehensive tech solutions that offer great value, are easy to use, and have the capability to grow with the businesses as they scale.
“We are happy to partner with Zoho, as they offer a wide range of business apps that can empower startups to quickly digitalise most of their business areas in one go and streamline and unify their operations for better management and holistic visibility.
“With this partnership with Zoho, we are looking forward to helping budding businesses by removing access barrier to enterprise technology,” said Uche Aniche, Convener, #StartupSouth.
“Through the Zoho for Startups programme, we intend to onboard as many startups as we can and be a part of their entrepreneurial journey right from the start. Keeping in mind Zoho’s vision and mission on ‘serving the underserved’, we carefully choose whom we collaborate with.
“I am glad to be partnering with #StartupSouth whose passion and focus on supporting the startups is very much in sync with the ethos of our programme.
“Nigeria is one of the hotbeds in Africa for entrepreneurs to thrive and innovate,” said Kuppulakshmi Krishnamoorthy, Global Head, Zoho for Startups.
He also noted that the firm has created Zoho Contracts to help businesses improve compliance with NDPC regulations.
He said “The Nigerian Data Protection Law came into force earlier this year. NDPL mandates all businesses to ensure that their contracts include provisions for data security and breach notifications, third-party vendors adhere to NDPA standards, and international contracts fulfil the criteria for cross-border transfer of personal data.
“In case of non-compliance, businesses risk the loss of consumer trust and potential legal action, apart from a potential fine of up to ₦10 million or 2% of annual gross revenue.
“With Zoho Contracts, businesses can create contract templates with new/revised clauses for NDPA compliance, use analytics to quickly identify existing contracts with a specific clause, anonymise counterparty data on request, and track and monitor their contractual obligations with reminder alerts”.
Telecom
Lebara Nigeria Becomes Member of GSMA Network

Lebara Nigeria has become a member of the Global System for Mobile Communications Association (GSMA) as it expands operations in the West African country.

The membership places Lebara Nigeria within a global network of more than 1,000 mobile operators, device manufacturers, technology companies and digital service providers.
Through the GSMA, the company will have access to industry research, technical standards, policy engagement and industry initiatives.
Lebara Nigeria said the move reflects its participation in the wider telecommunications ecosystem as it develops its operations in Nigeria’s mobile market.
Nigeria’s telecommunications sector plays a central role in the country’s digital economy, with more than 170 million active mobile subscriptions supporting services such as digital payments, e-commerce, education and healthcare.
Industry analysts say participation in international bodies such as the GSMA supports knowledge sharing and the adoption of industry standards.
Lebara Nigeria said GSMA membership will support its engagement with industry developments and policy discussions in the telecommunications sector.
The company said it remains focused on operating in Nigeria’s mobile telecommunications market as demand for connectivity continues to grow.
GSM Association is the advocacy and lobbying organization for the mobile communications industry, representing more than 1,000 mobile operators as full members and a further 400 companies in the broader mobile ecosystem as associate members.
Telecom
Vitel Wireless Warns Public, Says it Not Running any Investment Scheme

Management of Vitel Wireless, mobile virtual network operator (MVNO), has distanced the company from a fraudulent scheme operating under the name: “Vitel Shares Services.”

In an official statement, the management clarified that Vitel Wireless is not selling shares or running any investment schemes.
They warned that the operators of “Vitel Shares Services” are using unauthorised websites, mobile applications, social media promotions, and bank accounts falsely linked to Vitel Wireless to mislead the public.
The statement reads: “The attention of Vitel Wireless has been drawn to a fraudulent scheme operating under the name ‘Vitel Shares Services.’
“We wish to state clearly that Vitel Wireless has no affiliation with Vitel Shares Services, or any platform claiming to offer Vitel shares, investments, or financial products through unofficial channels.
“We do not solicit investments through agents, social media, websites, apps, or third parties. Any platform claiming to offer Vitel Wireless shares or investments outside our official channels is fraudulent and should be treated as such.
“We urge the general public to remain vigilant and verify all information through official Vitel Wireless communication channels before making any payments or sharing personal data.”
Telecom
Airtel Nigeria Deepens Focus on Data Usage Transparency @ Customer Forum

Airtel Nigeria has concluded its second Customer Forum in Abuja, bringing together a large section of customers including high-volume data subscribers, 5G customers, and key stakeholders in another landmark engagement aimed at addressing concerns around data usage, transparency, and customer experience.

The forum themed “Understanding Your Data and Taking Control 2.0.” aimed to strengthen trust in Nigeria’s rapidly evolving telecommunications landscape. The session also featured inputs from representatives of the Nigerian Communications Commission (NCC).
Delivering the Keynote remarks, Dinesh Balsingh, CEO of Airtel Nigeria, who was represented by Femi Adeniran, Director, Corporate Communications and CSR, emphasised that trust remains the most valuable currency in telecommunications, and Airtel remains committed to strengthening customer confidence through transparency and continuous engagement.
He explained that discussions around data consumption have become increasingly important as digital lifestyles evolve, with smartphones, cloud services, video streaming and emerging artificial intelligence applications significantly influencing data usage patterns.
According to him, Airtel recently introduced the Airtel Data Calculator, an innovative tool designed to help customers estimate their data needs based on online activities such as multimedia streaming, video calls, social media usage, and gaming.
“The purpose of the Airtel Data Calculator is to provide greater visibility, support informed decision-making and place more information directly in the hands of customers. Because transparency should never be viewed as a compliance exercise. Transparency is good business,” he stated.
He further reassured customers that Airtel has no incentive to shortchange subscribers through inaccurate billing, forced spending or unnecessary data depletion, stressing that the company’s growth depends on customer satisfaction, loyalty and trust.
Adeniran also highlighted Airtel’s continued investments in network infrastructure, fibre capacity, digital platforms, artificial intelligence capabilities, customer service systems and workforce development, noting that these investments are aimed at improving service quality and enhancing customer experiences.
Oladokun Oye, Director, Customer Experience, Airtel Nigeria, while welcoming participants to the event, said the forum was created to provide customers with an open platform for education, engagement and problem-solving, noting that the customer remains at the centre of Airtel’s business.
“Data has become central to everyday life, powering work, education, commerce, entertainment, healthcare and countless opportunities. As data usage grows, so too does the desire for greater visibility and understanding.
Today’s conversation is part of an ongoing journey. A journey toward greater transparency. A journey toward deeper understanding. And a journey toward a better customer experience for every Airtel subscriber,” he said.
The forum also featured practical demonstrations on data consumption management, device settings, and usage habits that impact data usage. It also included an interactive session by which Airtel teams provided clarifications and offered feedback to customers.
The Abuja event follows the successful maiden edition held earlier this year in Lagos and aligns with broader industry efforts led by the Nigerian Communications Commission (NCC) to improve consumer awareness, transparency, and confidence within the telecommunications sector.
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