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NIN-SIM Linkage: Subscribers Complain of Barred Phone Lines

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Some telecommunications subscribers on Wednesday expressed displeasure over the barring of their lines by telcos despite having linked their National Identification Numbers (NIN) with their SIM cards.

NIN-SIM Linkage: Subscribers Complain of Barred Phone Lines

The subscribers expressed their displeasure in separate interviews with the News Agency of Nigeria in Lagos.

NAN reports that telecommunications (Telcos) operators in Nigeria, including MTN, Airtel, and Globacom, among others, had been directed by their regulatory body, the Nigerian Communications Commission (NCC) to implement full network barring on all phone lines which subscribers had not submitted their NINs and those without verified NINs by February 28, 2024.

The NCC said further that NINs that had been submitted but not verified, such lines were to be barred on or before March 29, 2024, the same as in cases where five or more lines are linked to an unverified NIN.

Similarly, where less than five lines are linked to an unverified NIN, such lines are to be barred on or before April 15, 2024.

In a visit by NAN in Lagos on Tuesday evening to some of the telcos customer service centres, subscribers were complaining about barred lines at all the telcos outlets, but more at the MTN outlets.

The subscribers were displeased that their lines had been barred from making calls even before the February 28 deadline.

Some of them insisted that they had already linked their NINs to their SIM cards as directed by the NCC, so they were surprised that their lines were still barred.

A businessman, Mr. Marcel Okoh, said that a message was sent to his MTN line at the weekend, which he did not take seriously because he had done his NIN-SIM linkage.

Okoh said that two days after the message was sent, he noticed that his SIM had been disconnected, and he could no longer recharge or make calls with his phone.

“The disconnection is uncalled for because I have done what is needed, and I should have been given time to make enquiries.

Similarly, a Fashion Designer, Aisha Alao, who also uses an MTN line, said that she was disconnected by the telco without any notice.

Alao said that it was when she got to one of the MTN outlets that the agents explained to her that she needed to do a NIN-SIM linkage.

Also speaking with NAN, a retired Teacher, Mrs Veronica Maduabunechukwu, said that a disconnection notice was sent to her by Airtel despite having done her NIN-SIM linkage.

“The line has not been disconnected, and I see no reason why it should be barred.

Another MTN subscriber, Mrs Chinenye Agbanusi, said that she had done her NIN-SIM linkage as far back as 2020.

Agbanusi said that she was not pleased with MTN for barring her line after following due process.

She added that Telco should upgrade its systems to avoid recurring issues of barring customers who had already done what was needed.

A Globacom subscriber, Miss Kanyinsola Oje, said that a notice to link her SIM to NIN to avoid disconnection was also sent to her.

She noted that some days after the notice, her line was barred.

However, during the survey, Miss Nkechi, an Agent in one of the Airtel outlets in Ketu, said that subscribers had been coming to the centre to make complaints about their SIM being disconnected.

Similarly, Olumide, a Globacom Agent in Ketu, also confirmed that subscribers had been coming to the outlet to make complaints about their lines being barred since December 2023.

According to him, most of the subscribers insisted that they had done the NIN-SIM linkage before, but were currently having issues.

Olumide said, “The reason for the disconnection could be that the name the subscriber used in registering for their NIN is different from what they used to register their SIM.

“Another issue could be that the line was reassigned to another subscriber, so the name on the SIM could still be the name of the previous owner.

Reacting to the subscribers’ complaints, Mr Funsho Aina, the Senior Manager, External relations, MTN, said that most of the lines that were barred were because no data were found on the lines.

Aina said that it was possible that these subscribers had done the NIN-SIM linkage, but the data filed for NIN might not be the same as what they registered for their SIM.

He said that a discrepancy in data filed for NIN and for SIM could affect its collation.

“Take, for instance, I register my SIM with Funsho, and in registering for the NIN, I use Olufunsho, which is also my name.

“Even if I do the NIN-SIM linkage, in collating by the telco, the technology might not be able to link the names to one person and the line would be disconnected until the discrepancy is corrected,” he said.

Aina, however, said to correct such discrepancies and be reconnected, there were self-help steps that could be taken.

He urged subscribers to go to the portal: https://nin.mtn.ng/nin to create a Virtual NIN (VNIN).

“You can also dial *996*3# on your mobile phone.

“Select option three for Virtual NIN, Enter your NIN to proceed, then enter ‘109071’ as your Enterprise ID.

 

“Or alternatively, dial *346*3*your 11-digit NIN*109071# to create a VNIN,” Aina said.

The MTN official also explained that it seemed as if MTN subscribers were more affected because MTN had a larger number of subscribers than the other telcos.

NAN


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Catholic Bishops Raise Caution on Use of Artificial Intelligence

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Most Reverend Lucius Ugorji, president of the Catholic Bishops’ Conference of Nigeria (CBCN), the Archbishop of Owerri has raised caution on the deployment of Artificial Intelligence.

Catholic Bishops’ Conference of Nigeria

Ugorji called for a balance that prioritises human welfare alongside technological progress, mindful of ethics and morals, as well as risks such as job displacement, threat to world peace, spread of falsehood through propaganda, manipulation of the human person, and privacy concerns through advanced hacking and deepfakes.

The clergyman raised the concern during the ComWeek Public Lecture in Abuja on Artificial Intelligence, noting that the exclusive use of technology in religious formation, pastoral care, and education has enhanced theological knowledge, accessibility and mission of the universal church.

Keynote Speaker at the event, Father Anthony Akinwale, deputy vice chancellor of Augustine University Lagos, dismissed the speculations that the intellectual roles of humans will be replaced by Artificial Intelligence, explaining that AI relied on humans to function and did not have a mind of its own to choose to or not to obey commands with which it was programmed.

Akinwale further cautioned that AI should be solely used for the common good of mankind and not for destructive purposes.

Most Reverend David Ajang, chairman on Social communication of the Catholic Bishops Conference, called for a reflection on the power of communication as a divine gift, “one that holds the potential to bridge divides, enlighten minds and unite hearts in the pursuit of truth and common good”.

 


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9mobile Refreshes Its MoreBusiness ComboPak with Additional Benefits

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9mobile, Nigeria’s customer-centric telecommunications company has refreshed its ‘MoreBusiness ComboPak’ offerings with additional benefits to enable new and potential customers enjoy more value on calls, data, SMS and CUG for their Businesses.

The ‘MoreBusiness ComboPak’ product offering is a flexible and customizable plan with an array of add-on services. The plan gives customers benefits of extra cost-saving tariff within the bundle, and 100% bonus data upon repurchase of select bundles.

With the update, 9mobile customers on this plan will also enjoy free incoming calls while roaming on select networks in the following 10 countries: UK, UAE, South Africa, Kenya, Spain, Egypt, France, Germany, Turkey, and Saudi Arabia when they recharge ₦5,000 and above in a month.

A further benefit of the plan is the ‘Add-on solutions’. With this, companies and institutions will enjoy seamless business operations’ continuity and optimization through Close User Group (CUG), Fleet Tracking, Cloud PBX, Cloud Services, and Device Financing. Others are International Call Bundles, Roaming Bundles, and Special International Destinations Calling.

Commenting on the development, Nneka Owolabi, Director Enterprise Business, highlighted the telco’s unwavering commitment to ensure customers and subscribers enjoy premium customer experience, and wholesome value for their subscription on the 9mobile network.

“At 9mobile we have proven time and again that premium customer experience is important for us. It is the essence of our operations. That is why we have reintroduced the ‘MoreBusiness ComboPak’ for customers and subscribers, particularly businesses to enjoy value for their loyalty to us, and upscale their businesses”, he said.

Owolabi also stated that the ComboPak combines all business needs in one affordable bundle with cheaper voice calls, data subscription, SMS, and CUG, saying “It’s a ComboPak offering that keeps you, and your business stay ahead of trend”.

“What 9mobile ‘MoreBusiness ComboPak’ does is to create and sustain an ecosystem where people, in this case, customers and subscribers, and businesses run systematically with a combination of our tools efficiently. This is certain to revolutionize the way Nigerians communicate, stay connected, and transact businesses effectively”.

Subscribers to ‘MoreBusiness ComboPak’ plan will enjoy unique voice calls, SMS & data.

The service allows flexibility to move across packages based on your needs. For ₦1,000 ComboBasic bundle cost, customers will dial *246*4*33# to enjoy 60k/MB Browsing, 12k/sec in bundle calls, 12k/sec out of bundle calls, ₦2.60/SMS, and CUG; while for ₦1,000 ComboValue bundle cost, customers will dial *246*4*30# to enjoy 700MB, 30 National call minutes, 11k/sec out of bundle calls, 10 National SMS, and CUG.

For customers with ₦2,000 ComboPremier bundle cost, all they need to do is to dial *246*4*33# to enjoy 2.1GB, 60 National call minutes, 11k/sec out of bundle calls, 25 National SMS, and CUG. Customers subscribing to ₦5,000 ComboBlack bundle cost will enjoy benefits of 7GB, 300 National call minutes, 11k/sec out of bundle calls, 25 National SMS, and CUG.

The unique value adds on the ‘MoreBusiness ComboPak’ plan for customers also includes: Bundled Plans – for customers to enjoy flexible and customizable plans with an array of add-on services, and extra cost saving tariff within bundle.

Unlimited Add-ons – this is Add-on solutions – include CUG, Fleet Tracking, Cloud PBX, Cloud Services, Device Financing, Shared Data, International call bundles, Roaming Bundles, and Special International Destinations Calling, for customers.

This is in addition, to free data offer which is a 100% bonus data upon repurchase of select bundles.

Convenience has been embedded into the ComboPak plan for Subscribers also to check account balance by dialling *310#, and data balance by dialling *323#, while migration or opting out of the plan is absolutely free.


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MTN Nigeria’s Uto Ukpanah Named Global Corporate Secretary of the Year

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MTN Nigeria’s Company Secretary, Uto Ukpanah, is the first ever winner of the “Global Corporate Secretary of the Year” award by the Corporate Secretaries International Association (CSIA). She was honoured with the award at an event on April 23rd, 2024, in Kuala, Lumpur, Malaysia.

The CSIA Global Awards was instituted to recognise the efforts of corporate secretaries and governance professionals that not only impact their organizations but also international platforms. Of the three main award categories- Global Corporate Secretary of the Year, Rising Corporate Secretary of the Year and Governance Professional of the Year, Uto was awarded the Global Corporate Secretary of the Year for her hard work, diligence and professionalism by a distinguished jury of expert practitioners and thought leaders in the corporate governance field.

Karl Toriola, Chief Executive Officer, MTN Nigeria congratulating her on the recognition said, “At MTN, we understand the critical role strong governance plays in driving sustainable growth and fostering trust among stakeholders. Uto’s exemplary leadership underscores our commitment to upholding the highest standards of integrity and transparency. We are proud of Uto’s commitment to corporate governance. She deserves the recognition.”

Ukpanah, the pioneer winner of this award has worked with MTN Nigeria for over 18 years. She is a corporate lawyer with extensive experience in company and commercial law. Her contributions in developing sustainable corporate governance structures in the private, public and not-for-profit sectors have been instrumental in fostering transparency and ethical business practices.

Ukpanah’s dedication to ethics and corporate social responsibility advisory services has positioned her as a respected leader in the industry, driving positive change and setting high standards for corporate excellence. This is seen in her active participation on the ‘Code of Corporate Governance Committee,’ ‘9to5 Woman,’ ‘Bankers Committee on Corporate Governance’, among others.


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