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How Oracle Empowers Modern Businesses in Cloud Era

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Oracle remains an ‘unchallenged’ leader with integrated, best-in-class, end-to-end solution of intelligent software and powerful hardware designed to meet every financial service, customer relations management and other sought after solutions, the Company said.

Oracle offers world’s most complete customer relationship management (CRM).

From sales force automation to socially-enabled business intelligence, Oracle offers the broadest and deepest portfolio of CRM solutions that address all customer touch-points and provide rich functionality to support the specific business needs for organizations of every size to deliver a superior customer experience.

Aside that, Oracle’s financial services enterprise risk management helps financial institutions to manage risk and address compliance issues, especially those that demand a close operational synergy between finance and risk functions.

Oracle reiterated that implementing the right Customer Relationship Management (CRM) solution that addresses everything from customer segmentation to the performance of sales representatives, for instance, has become critical to beating competition in every giving economic industry in Nigeria.

They noted that successful businesses across the globe have been adopting CRM strategies for years, allowing them to understand, connect with and serve their customers across the entire customer experience lifecycle in-spite in high competition in various sectors of the economy.

According to the experts such businesses in Nigeria are challenged with maintaining their customer-centric focus while dealing with the rise of digital disruptions, like mobile and social media, which have changed the way employees and customers communicate and interact with one another and with a brand.
Speaking at a Forum organized by Oracle in Lagos, under the theme: ‘Empowering Modern business in the Cloud’, Austine Oshodi, senior CRM manager, Oracle, explained that the Oracle Siebel CRM software application helps organizations to differentiate their businesses to achieve maximum top-and bottom-line growth.

He said: “It’s designed to help businesses meet the overall goals of customer relationship management is highly scalable and customizable, allowing businesses to gain actionable customer insights with a back-end analytical engine, view business opportunities with predictive analytics, streamline operations and personalize customer service based on the customer’s known history and prior interactions with your business.”

Oshodi advised SMEs to maintain competitive advantage through the ingenuities CRM solution offers.

In her presentation titled, “Modern Human Resources in the Cloud”, Temiloluwa Majekodunmi, an application consultant, said that Oracle has extended the power of Modern Human Resources in the Cloud with updates to Oracle HCM Cloud stating that the functionality helps global enterprises deliver talent-centric, collaborative, insightful, engaging and mobile employee experience.

She said, “Oracle HCM cloud is a highly intuitive enhancements to the user interface for HR,  and end users deliver a more mobile and engaging experience to; unify the employee experience, manage HR On-The-Go, it better align recruiting and core HR, speed recruiting process, streamline performance management: revamped performance management tools.

“Tapping the power of social networks with new social sourcing features it enables organisations to better identify internal talent, convert more leads from social media for productivity, optimize resources and manage a large workforce.”

Through the Forum, Oracle with informed the participants on its various industry tailored solutions, embedded real-time business intelligence, and as an industry recognized leader in CRM it promises to continue its strides in end-to-end business processes and broadest choice of deployment options.

 


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E-Business

Galaxy Backbone Celebrates the Federal Government’s Paperless Civil Service Milestone

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Galaxy Backbone (GBB) aligns with and celebrates the successful announcement by the Office of the Head of the Civil Service of the Federation on the achievement of a Paperless Civil Service, a significant milestone in Nigeria’s public sector reform and digital transformation agenda.

The milestone was formally highlighted at a press briefing led by the Head of the Civil Service of the Federation, Mrs. Didi Esther Walson-Jack, who commended Galaxy Backbone for its sustained support and contribution throughout the implementation of the programme.

GBB has played a critical role in enabling this transition by providing secure, scalable, and shared digital infrastructure that supports the digitisation of government processes across Ministries, Departments and Agencies (MDAs). Through the 1Government Cloud, MDAs have been empowered to migrate from paper-based workflows to digital platforms, improving efficiency, collaboration, data security, and service delivery across the Federal Civil Service.

In addition, GovMail, GBB’s secure government email platform, has strengthened official communication, enhanced records management, and reinforced cybersecurity standards—key pillars in sustaining a paperless operating environment.

Galaxy Backbone acknowledges the collective efforts of the Office of the Head of the Civil Service of the Federation, Permanent Secretaries, Directors of ICT, consultants, partners, and dedicated public servants whose commitment and collaboration ensured the smooth delivery of this initiative.

The Managing Director/Chief Executive Officer of Galaxy Backbone, Prof. Ibrahim Adeyanju, was represented at the press briefing by Akintayo Bamisaye, Acting Group Head, Research, Digital Innovation and Skills Department (RDIS).

GBB describes the achievement as a strong close to 2025 and reaffirms its commitment to supporting the Federal Government in building a modern, efficient, and digitally enabled public service.


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Jumia CEO says Black Friday Signals Nigeria’s E-Commerce Maturity

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At the close of 2025, Temidayo Ojo, the CEO of Jumia Nigeria, reflected on a year-end shopping season that points to the growing maturity of the country’s e-commerce market. “Black Friday is no longer a single, short-lived spike in activity,” he said.

“It has become a familiar, anticipated moment in the retail calendar, where consumers shop deliberately and with confidence.”

Preliminary KPIs for the two months ended November 30, 2025, show strong year-on-year growth in both orders and Gross Merchandise Value (GMV), with GMV growth outpacing order growth. This indicates that customers are placing fuller, more considered baskets rather than shopping in fragmented transactions. Nigeria ranked among Jumia Group’s better-performing markets, with engagement remaining steady throughout the Black Friday period rather than spiking briefly and tapering off.

A key factor behind this performance is the growing familiarity of consumers with online shopping. Customers are increasingly leveraging platform features such as saved carts, brand stores, and price comparison tools to plan purchases in advance. This trend suggests that digital commerce is becoming embedded in everyday habits rather than being viewed as a one-off event.

Ojo also highlighted the role of Jumia’s JForce network in connecting digital commerce to local communities. “Our agents are critical to ensuring that customers across Nigeria, including secondary cities and smaller communities, have access to variety, consistent pricing, and reliable delivery,” he said. “During peak periods like Black Friday, JForce agents can respond faster, serve more customers efficiently, and build stronger local relationships. This isn’t just a distribution channel—it’s a pathway to sustainable income and inclusion.”

Reflecting on the overall performance, the CEO concluded: “What we’re seeing this year-end is steady engagement across categories, stronger consumer confidence, and partners like our JForce agents benefiting from increased activity.

“It confirms that Nigeria’s e-commerce ecosystem is maturing, growing in a more structured and resilient way. As the December Holiday Sale continues, we expect these patterns of familiarity, trust, and participation to sustain momentum and drive both commerce and community impact across the country.”


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Galaxy Backbone Tops FG’s Website Performance Ranking

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Galaxy Backbone Limited (GBB) has been ranked first overall in the 2025 Federal Government Website Performance Scorecard.

Galaxy Backbone Tops FG's Website Performance Ranking

This is a landmark achievement for Nigeria’s digital economy.

The ranking, conducted by the Bureau of Public Service Reforms (BPSR), is the definitive benchmark for digital excellence and transparency across all Ministries, Departments, and Agencies (MDAs).

Professor Ibrahim Adepoju Adeyanju, managing director and CEO of Galaxy Backbone, received the award during a ceremony in Abuja.

He described the feat as a validation of the agency’s“Nigeria First”data sovereignty strategy and its relentless pursuit of service excellence.

This recognition comes as the Federal Government intensifies its push to achieve a fully paperless civil service by December 31, 2025.

GBB has been the primary architect of this transition through its 1Gov Enterprise Content Management (ECM) platform, which now hosts the operations of almost all federal MDAs.

The award adds to a growing list of accolades for Galaxy Backbone in 2025, following its recent win of the “International Standard Excellence Award for Best IT Service Provider.”

As the central hub for government shared services, GBB’s performance serves as a blueprint for other agencies currently undergoing digital transformation.

With its expanded fiber-optic backbone now covering over 13 states and its secure cloud solutions, Galaxy Backbone remains the cornerstone of Nigeria’s vision to become a leading digital nation by the end of the decade.

 


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