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People Carry Cash as Back-up Plan- Akpan

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Iniabasi Akpan, is the managing director of SoftWorks Limited, software technology solutions company. SoftWorks was carved out of iTECO (Nigeria) Limted, a company owned and managed by highly qualified professional engineers and specialists with several years of training and experience both in Nigeria and abroad. Akpan has 19 years experience in the ICT industry and has worked in the many institutions. He spoke to chike onwuegbuchi and funmi ilesanmi

SoftWorks e-Payment Solutions
I would say we are a nitch player in the market currently. We focus on e-payment which is one of the areas we play; we offer smart office solutions and also look into business transactions.
We also install Automated Teller Machine (ATM) hardware as well as provide services and support around hardware which includes applications.
Fraud in the System
One thing we must understand about chip and pin is that it has added security feature which makes it difficult to clone ATM cards and protect it against the use of such cards for any transaction. It is not easy to scheme. So, it prevents someone from actually producing one because of the added security feature.
More so, looking at the rate of scheming today, magnetic stripe always has issues with scheming, so people can clone the card and use it. That is one of the distinguishing factors between magnetic stripe and chip and pin cards.
Deploying Deposit ATM Cards
We are currently in talks with a couple of banks and also looking at opportunities to deploy such models of ATMs.
Deposit ATMs can improve efficiency, such that someone can go to the bank over the weekend and make a deposit of his cheque. Do not forget that depositing a cheque involves quite a number of processes, those processes have to be part of the entire solution of deploying a cheque deposit or cash deposit ATM. These are the issues that need to be address, it is not just the hardware but the processes associated. What happens after someone makes a deposit of a cheque? Normally at the counter you have to post it into a banking system; now that cheque has to go through an alternate process when taken in through a machine. There are still processes to be sorted out before you can consider deploying one.
Normally there are human interventions, now you are saying a machine should take the place of humans. You can deploy cheque deposits in two models, either through a completely automated process, which means you will require the service of an expert to complete the entire process knowing that when you receive a cheque, it still has to go through a clearing system. For now, I think what is most acceptable is to receive the image of that particular cheque. Today, we still need the physical copy of the cheque for clearing process to be completed, maybe a bank can receive a cheque within its own bank through the machine, but if it’s interbank it might be a bit more complex. You can go through a completely automated process if it is intra-bank cheque. But, for inter-bank it would take a longer time because the infrastructure is yet to be put in place.
Virtualization and Efficiency of Enterprise Management
Virtualization is just a broad term, which means to improve portability, manageability and compatibility. I think that efficiency is what virtualization is trying to achieve for computing resources. Narrowing it down to applications, it makes hosting applications effectively on a foreign or an incompatible hardware that makes it possible to roll out those applications.
From a more central perspective, I can have fewer servers, consolidate all applications on a server and get people to access them.
Virtualization in the Telecom Industry
The telcos rely a lot on their infrastructure and managing the infrastructure is difficult. The best thing is to virtualize the applications that people have to access remotely in order to make it more efficient even for management purposes.
Relationship with Swift
We are the only service partner with Swift and has been together for nine years. Swift means Society for Worldwide Interbank Financial Telecommunication, they provide financial messaging platform for interbank correspondent. If you need to do a transfer in foreign or local currency, it is a platform to make transfers. A number of banks have their own infrastructure but every bank is a member of Swift because it is more like a cooperative, owned by banks. It is a platform of messaging for correspondent banks to credit accounts.
SoftWorks Service Bureau
Our service bureau provides service base model for banks which is like the Swift gateway for members of Swift to connect and send messages to one another. We are basically connected to the Swift network and have people who want to reduce cost and alternatively want to use it as a disaster recovery system. Institutions leverage on our infrastructure to accomplish this, because looking at the path of upgrade, managing the infrastructure is expensive so sharing makes it easy for everyone.
Unified Communications
Unified communication is bringing together the various communications channels to improve the productivity of the office worker. It means streamlining communications channels such as emails, fax, phones, voice and video. Communication has to be managed over these separate channels for it not to have a negative impact on productivity.
What should be done is to integrate all the PCs together in such a way that a person is more effective. You can send a fax to me and I receive it in my email even if you left a voicemail on my phone, I can get it on my email. That makes it possible to work securely anywhere, anytime with ease.
In the area of reducing cost, if you take the various relevant solutions for unified communications, I would say it reduces the cost of traveling and training because if I can conference with people across the country, that reduces my cost rather than people traveling by air to venue of a meeting.
Quality of Connectivity   
Times are changing, in the past it would have been difficult but now there are several options to get connected. It is not only on the internet, it is also about integrated system. We need to have the right knowledge, the right capability and the right partner to work with to implement unified communications wholistically. There are various channels and a specialist at voice and may not be specialized in other aspects.
Encouraging the Use Other e-Payment Channels
People carry cash as a back up plan because they are not sure what the encounter would be with the system. If the systems are reliable, people would be more comfortable using it. So it is about reliability and providing additional services and solutions on those touch points, these are the things that thrives usage.
Improved reliability of the systems
To a degree, it is more related to network connectivity because managing offsite is a bit more difficult than managing onsite. If you are to put touch points offsite, you need to have the appropriate system to support it. Getting to an offsite location is more difficult unlike when it is within the branch where you can easily access it to resolve problems. When a site is offsite, you need a good managing system to know where the devices are and what the state of those devices are, which is a part of improving reliability.
Challenges of using Indigenous Banking Applications
I would say it is a slim chance for now. Most banks want tried and tested systems because banking is about service. You would not like the system to break down or having issues especially when you are serving your customers. Banks naturally flow with tried and tested systems rather than gambling, for now I think it will take several years for it to happen. We still need to play a catch-up on best practices and standards.
It will take several years to build robust software that will erase the current challenges faced by banks today. I am sure India did not start yesterday, to be practical, if it does happen it will take several years.
SoftWorks Smart Office Solution
SoftWorks smart office solution improves the productivity of the average office worker. Today, people not only want to work in a smart way, they want to work with ease and minimal supervision. The fact is that to make this possible, you need to have the appropriate solutions. You have to prevent security breaches because breaches affect productivity. If a virus attack someone’s network the whole system is shut down resulting in down time. Some of the components of our smart office solution enhances the productivity of the office worker in a way that down time is reduced, security breaches are minimized, eradicate abuse and unknown system usage.
Imagine the tons of time that is lost to surfing on CNN in a whole day rendering the office worker unproductive. It is not that surfing on CNN is bad but when the whole day is lost to browsing. We want to make it possible for people to work with ease any day, anywhere, anytime.
Subscribing to Smart Office Solution
It is a solution that is implemented according to the need of the customer, so it has to be tailored to the customer’s specific needs. We ask a few pointed questions which determine how the solution will be implemented.


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Nigeria’s Luxury Car Market to Experience steady Growth Despite Risising Inflation

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By Maxim Makarchuk

The Nigerian luxury car market is experiencing remarkable growth despite the challenges posed by rising inflation and economic turbulence. This is unsurprising as the industry stands as a symbol of elegance, prestige, and affluence in Nigeria’s dynamic economic landscape.

According to Statista, revenue in the Nigerian luxury car market is projected to reach USD 32 million by the end of 2024. The industry is expected to have an annual growth rate (CAGR 2024-2028) of 14.75%, resulting in a projected market value of USD 55 million by 2028.

This exponential industry growth is driven by a potent mix of different factors, including changing customer desires, emerging trends, infrastructure development, and a shifting preference for sustainable luxury cars.

Aspiration amidst adversity

There’s an insatiable appetite for luxury goods, especially amongst the growing Nigerian middle class, who aspire despite the difficulties and see cars as a significant luxury good.

The country’s economic fluctuations are no match for the allure of luxury brands such as Mercedes-Benz, Lexus, Toyota and Land Rover, currently the leading brands with over 60% contribution to the luxury cars ads on Jiji.  Luxury goods consumers prioritise symbolic consumption to showcase their success.

Thus, luxury cars have become a statement of achievement, a tangible manifestation of one’s income power, and social standing in a competitive society where appearances matter.

Balance of performance, style, and affordability

In addition to the undiminishing desire for prestige and social distinction, Nigerians also want to balance style, comfort, performance, and budget. Consumers are increasingly looking for relatively affordable cars that provide a comfortable and luxurious driving experience while delivering durability, fuel efficiency, and high performance on the road.

For instance, the demand for SUVs in Nigeria is skyrocketing in recent years. This can be attributed to several factors, including customers’ desire for vehicles with more space and versatility, as well as options more suitable for the country’s challenging road conditions.

A diverse nation with varied tastes

The purchasing patterns in Nigeria have led to a rich diversity in the luxury car market, catering to a wide spectrum of demographics, tastes, lifestyles, and budgets. In response, luxury car dealers and other related businesses are continually emerging to meet the needs of their discerning clientele. Nigeria’s luxury car market is poised to continue its rising as a fast-growing, multi-diverse nation, meeting the specific expectations of its affluent customers.

Urbanisation

Infrastructure investment is also driving the growth of the luxury car market in Nigeria despite the rising inflation. Nigeria’s ambitious infrastructure projects are reshaping the automotive sector, creating an environment conducive to luxury car ownership.

Improved road networks and upscale residential developments are fueling the desire for high-end automobiles. A drive through the streets of Banana Island, Lagos, the upscale neighbourhood of Maitama, Abuja, and other upscale neighbourhoods exposes one to an array of luxury cars.

 The need for sustainability

The country is embracing sustainable luxury just like the rest of the world, and it’s a driving force behind customer preferences. Luxury car buyers in Nigeria are increasingly drawn to eco-friendly and fuel-efficient models that offer performance without harming the climate.

For instance, Tesla’s electric vehicles and BMW’s i3 are gaining popularity in the Nigerian luxury car market due to their sustainability features.

Stakeholders must therefore hasten the process of infrastructural provisions for EV charging points in the country to accommodate the growing adoption of EVs. A few charging stations exist like the NADDC stations in Lagos and Sokoto, as well as privately owned stations in-office and in-home.

Demand for luxury goods undeterred by rising inflation or other macroeconomic factors

The luxury goods companies can be considered inflation-proof as the consumer is willing to pay the premium.

While this strong standing may be challenged in the future if the inflation rate continues its hike, the high-end luxury market and major luxury brands remain less affected by the rates compared to the rest of the market.

Despite the economic challenges posed by inflation, the luxury car market in Nigeria stands as a beacon of resilience and aspiration. It continues to defy gravity as consumers, undeterred by economic fluctuations, prioritise status, comfort, and performance on the road.

Available data shows that Nigerians’ love for luxury automobiles shows no signs of slowing down. It’s no wonder why the car upgrades business is also in its booming season – old model, upgraded body.

With platforms like Cars45, Carmart, and Jiji making access to affordable cars easier for the common man, the industry is poised to continue its upward trajectory, defying odds and charting a course of steady growth.

For car dealers, investors, car loan financiers, and other automotive industry players, this is a wake-up call to double up efforts to be better prepared to meet the economic and industry shakeup expected with such rapid growth.

Maxim Makarchuk isChief Operating Officer, Jiji and Cars45

 

 


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d.light Provides 10,000 Solar Home Systems to Refugees

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d.light, the global provider of transformational household products and affordable finance for low-income households, is providing 10,000 subsidized solar home systems to refugees who have fled conflict in South Sudan and the Democratic Republic of Congo and who are now living in refugee camps in Northern and Western Uganda.

The 10,000 units are part of a wider initiative to supply 23,000 solar home systems to Ugandan refugee communities.

The project is being funded by a USD$3.4M grant from Private Sector Foundation Uganda (PSFU), a body made up of business associations, companies and public sector agencies in Uganda: and Energising Development (EnDev), an international programme by the German, Dutch, Norwegian and Swiss governments to provide access to affordable, reliable, sustainable energy for delivering social, economic, and environmental change.

The project began in April and is scheduled to run for 12 months. Funds from the grant are subject to results based financing (RBF) and d.light will only receive funding for solar home systems that have been installed.

Each solar home system from d.light features three high-efficiency LED lights, an FM radio with MP3 playback, mobile phone charging capability, and a portable solar flashlight.

Commenting on the news, d.light’s Managing Director for Uganda Douglas Gavala said, “With this grant, we can expand the important work we’re doing to improve living conditions for underserved refugee communities from South Sudan, the DRC and elsewhere who are living in refugee camps in Uganda.

“A solar home system significantly improves the quality of life and wellbeing of a household – whether it’s providing entertainment or letting a family stay up to date on local and global news on the radio or enabling children to continue reading and studying after dark.

“As well as benefits at home, d.light products also bolster household income in Uganda’s refugee settlements by extending working hours for tradespeople and small businesses, and providing an income for residents who work as d.light salespeople in the settlements.

“By providing high-quality solar products at an affordable price, we are improving the quality of life for displaced people while simultaneously encouraging economic activity at a grassroots level.”

 


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DG NITDA Reiterates Needs for Safe and Inclusive Digital Environment

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To forge strategic partnerships and collaboration for the advancement of Nigeria’s digital transformation Agenda, the Director General of the National Information Technology Development Agency (NITDA), Kashifu Inuwa has reiterated the need for a safe and inclusive online environment responsible for human and Artificial Intelligence (AI) practices in country.

Inuwa made the statement while playing host to a team from TikTok who visited Agency’s Corporate Headquarters in Abuja to seek alliance towards bolstering the country, which aligns with President Bola Ahmed Tinubu priority area of strengthening national security for peace and prosperity.

The DG stated that content moderation strategies will help in addressing online problems like hate speech, misinformation, and cyberbullying in relation to the protection of minors across the country.

“With the Code of practice for Interactive Computer Service Platforms/Internet Intermediaries in place, this has helped in ensuring digital safety in accordance with global best practice and content moderation to enhance security”, he said.

He further noted that “no organisation or institution can operate in silos, we need each other for the actualisation of our goals and objectives towards services delivery and for the advancement of the Nation.”

Highlighting some critical areas, Inuwa stated that leveraging on the platform will advance the country through Digital Literacy 4 All (DL4ALL), Capacity Building, knowledge sharing, trainings, and curbing misinformation, digital safety with the aim of creating a safer cyber space and empowering online environment for Nigerian users.

He added that the platform allows for creative expression through filters, stickers, and editing tools, entertainment and comedy are dominant themes, and informational videos on various topics are gaining traction which has become a launchpad for influencers and trends that can go viral.

Inuwa also explained that NITDA’s Strategic Roadmap and Action Plan 2.0 (SRAP 2024-2027) is structured around eight pillars which include; Fostering Digital Literacy and Cultivating Talents, Building a Robust Technology Research Ecosystem, Strengthening Policy Implementation and Legal Frameworks, Promoting Inclusive Access to Digital Infrastructure and Services, Enhancing Cybersecurity and Digital Trust, Nurturing an Innovative and Entrepreneurial Ecosystem, Forging Strategic Partnerships and Collaborations, and Cultivating a Vibrant organisational Culture with an Agile Workforce.

In her earlier remarks, the Head of Government Regulation and Public Policy TikTok Nigeria and West Africa, Mrs Tokunbo Ibrahim has revealed that NITDA is one of its biggest and critical stakeholders in Nigeria that has an outstanding strides and performance in advancing the digital economy sector.

Ibrahim commended NITDA for its various initiatives, programmes, and policies set in place and aligns with that of TikTok, providing the opportunity were Nigerians use the platform to market, sell and export their products and services as well as talents to the outside world and make a living out of it.
She pointed out that there are projects and programmes that TikTok platform has forge ties of collaboration with, like the Africa creator hub where they do campaigns for tech creator, support, empower, and educate them on how to create contents and explore other sections of the platform, changing their narrative and adding values to what they are doing.

Ibrahim also added that TikTok platform considers online safety as one of its critical areas to secure the cyber space by providing an avenue for users to thrive and be productive in their various activities.

TikTok is currently running African mall to push the narrative of Africa to the world and creators are being equipped with information that they can create contents for products and services in Nigeria, thus can be exported to other countries of the world attracting investments


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