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Way Out of Poor QoS in Nigeria

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Eugene Juwah, EVC, NCC
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Telecommunications subscribers in Nigeria are daily faced with poor network service delivery that makes it impossible for them to make or receive calls.

Their problems are exacerbated by drop calls and lack of sustainability of calls, unsolicited text messages at odd hours, unsolicited telemarketing calls, deceptive broadband speed adverts by some service providers and failure of service delivery.

Others challenges include insufficient customer care lines,  unrelenting sales promotion, despite poor network service delivery, non-compensation to consumers for loss of airtime and poor service delivery, and network insecurities characterised by  uncontrollable interruptions on networks by unidentifiable third parties.

Operators on the hand have claimed that poor quality of service provisioning is not deliberate citing the myriad of challenges confronting and limiting their ability to deliver effective quality service.

They said these include:  multiple regulation and taxation;  Illegal access denials and site shut-outs;  inadequate power supply; lack of incentives to drive service penetration to the remote and rural areas;  rent seeking charges for permits; and approvals necessary for deployment;  security; and so on.

Elsewhere, the Nigerian Communications Commission (NCC) has tried all forms of strategies to ensure that qualitative network is rendered to customers in the country.

In 2012, the Commission began to impose sanctions on operators for failing to meet with the required level of service provision.

It also came up with Mobile Number Portability (MNP), another way out of service inadequacies as customers can now have the option of either sticking to their failing network providers or testing new waters with other service providers without having to buy new SIM cards.

Despite these interventions, there seems not to have been any improvement in services rather it got worse as the number of subscriber base increased.

It goes to show that solving the problems of poor quality of service provisioning requires a collaborative effort of all the stakeholders in the telecom industry.

We are happy that the Ministry of Communications Technology  partnership with the Ministry of Works, have developed new Right of Way (RoW) guidelines for Federal Government roads to enable operators have unencumbered means of laying OFC which is critical for infrastructure development and quality of service.

What is very important now is for the federal government to muster enough political will to remove arbitrary charges and eradicate multiple taxations that impede telecoms development across the nation.

Nigerians must also protect telecom infrastructure because they are critical national resource and the heart of communication.


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Canal+ Unveils €100m Rescue Plan to Revive MultiChoice after Subscriber Slump

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French media group Canal+ has announced a €100 million turnaround plan to revive growth at MultiChoice, Africa’s largest pay-TV operator, after the DStv owner lost hundreds of thousands of subscribers and suffered a decline in revenue in 2025.

Canal+ Unveils €100m Rescue Plan to Revive MultiChoice After Subscriber Slump

MultiChoice

The move follows Canal+’s full takeover of the South Africa-based broadcaster, which has been squeezed by weaker household purchasing power across Africa and intensifying competition from global streaming platforms.

According to Canal+’s latest financial disclosures, MultiChoice ended 2025 with 14.4 million subscribers, down from 14.9 million a year earlier, while revenue fell 6 per cent to €2.4 billion.

Adjusted earnings before interest and tax dropped 14 per cent to €159 million, prompting Canal+ to describe 2025 as “another challenging year” marked by falling subscriber numbers and an unsustainably high cost base.

The group cited currency depreciation in key markets such as Nigeria and persistent electricity shortages as major headwinds making it harder for households to maintain pay-TV subscriptions.

Canal+ also pointed to problems at Showmax, MultiChoice’s streaming service, describing one of its key contracts as an “expensive failure” and confirming that the arrangement is being shut down as part of a wider refocus on the core pay-TV business.

Under the new “boost plan,” which will roll out from 2026, Canal+ aims to restart subscriber growth and improve profitability across MultiChoice’s footprint by investing in content, pricing, distribution and sales.

On content, the French group says it plans to assemble the “best content on the African continent” by blending premium international programmes with more locally produced films, series and sports tailored to African audiences.

It will also simplify subscription packages and adjust pricing structures to make DStv and related offerings easier for customers to understand and afford.

To expand reach, Canal+ intends to subsidise hardware such as decoders and satellite dishes, lowering entry costs for new users.

In addition, the company will recruit more than 1,000 sales staff across African markets as it shifts MultiChoice towards a more aggressive, “sales-focused” model designed to win back and attract subscribers.

Alongside this investment push, Canal+ is embarking on significant cost-cutting measures, including a voluntary severance plan for some MultiChoice support staff and a restructuring of Irdeto, its technology and cybersecurity subsidiary.

Canal+ now expects to generate over €250 million in synergies by 2026, up from an earlier €150 million estimate, driven by the shutdown of loss-making Showmax contracts, operational restructuring at MultiChoice and rationalisation of company-owned properties.

The cost of delivering these savings is projected at between €70 million and €100 million. Despite the planned reforms, the group still anticipates a slight further decline in MultiChoice’s subscriber base in 2026, though the pace of losses is expected to slow, with adjusted earnings before interest and tax forecast to rise modestly to about €170 million as cost savings begin to offset weaker revenue and higher expenses.

Canal+ gained effective control of MultiChoice on 20 September 2025 after acquiring a majority stake, later buying out remaining shareholders and delisting the company from the Johannesburg Stock Exchange in December 2025.

The French media group has said it intends to complete a secondary listing on the JSE before June 2026 to reinforce its presence in Africa’s fast-growing media and entertainment market.

The €100 million boost plan underlines the mounting pressure on traditional pay-TV operators across the continent as currency weakness, rising living costs and rapid expansion of streaming services force a strategic rethink of legacy television business models.


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NCC Orders Telcos to Report Cyberattacks Within 4 Hours from 2027

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Starting February 2027, Nigerian Communications Commission (NCC), has mandated mobile network operators and other communications service providers to notify it within four hours of detecting any cyberattack.

NCC Orders Telcos to Report Cyberattacks Within 4 Hours from 2027

This is aimed at strengthening the protection of telecom infrastructure and subscriber data.

The directive is contained in the Cyber Resilience Framework for the Nigerian Communications Sector (CRF-NCS) released by the NCC last month.

According to the NCC, the rule will take effect in February 2027, giving operators a year to put in place the necessary monitoring and reporting systems.

Under the framework, telecommunications companies must alert the regulator within four hours of detecting a cyber incident and continue to provide updates every four hours until the situation is contained.

Operators are also required to submit a confirmation report within 24 hours through a dedicated reporting portal.

The commission said the framework is designed to strengthen cybersecurity oversight in a sector that handles vast volumes of sensitive consumer and national infrastructure data.

Cyber threats targeting telecom networks can lead to service disruptions, data breaches affecting subscriber information, malware infections and other attacks capable of crippling communications systems, according to the regulator.

By introducing faster reporting timelines, the commission said it hopes to improve sector-wide situational awareness and ensure quicker response to threats before they escalate into major outages or data compromises.

The framework also requires telecommunications companies to establish dedicated Security Operations Centres (SOC) to monitor networks continuously for suspicious activity and cyber threats.

These centres are expected to detect and report malicious activities promptly while coordinating responses internally.

In addition, each operator must designate a cybersecurity lead responsible for working with the commission’s Computer Security Incident Response Team (CSIRT) to share intelligence and coordinate responses to incidents affecting the communications ecosystem.

The NCC said the new framework forms part of broader efforts to strengthen resilience across Nigeria’s communications infrastructure and promote a unified cybersecurity posture in the sector.

The measures come amid growing global and domestic concern over data breaches and cyber intrusions targeting companies that manage large volumes of digital information.

Telecommunications companies, which serve as gateways for internet traffic, mobile banking, messaging and other digital services, are increasingly seen as critical infrastructure vulnerable to cyber threats.

Nigeria’s telecom regulator has in recent years tightened rules around data protection and network security as the country’s digital economy expands.

 

 


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US Court Dismisses All Claims Against Binance in Major Anti-Terrorism Lawsuit Victory

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 A United States federal court in the Southern District of New York has comprehensively dismissed all claims against Binance, the world’s largest cryptocurrency exchange by registered users, in a high-profile lawsuit under the Anti-Terrorism Act (ATA).

US Court Dismisses All Claims Against Binance in Major Anti-Terrorism Lawsuit Victory

Binance

The 62-page decision represents a decisive legal victory, rejecting allegations from 535 plaintiffs who claimed the platform provided material support linked to 64 terrorist attacks.

The court meticulously examined and dismissed every central allegation, ruling that plaintiffs failed to establish Binance assisted terrorists, associated itself with the attacks, participated in or sought to advance them, or engaged in any conspiracy with terrorist organisations.

This full dismissal underscores the absence of evidence supporting the claims, affirming Binance’s long-standing position that the suit was meritless.

Binance General Counsel Eleanor Hughes described the outcome as “a complete vindication of all false allegations.” She emphasised: “The court has unambiguously rejected the false and damaging narrative that Binance assisted terrorists.

“We have always maintained these claims were without merit, and today’s ruling confirms that. We will continue to defend ourselves aggressively against any litigation or reporting that misrepresents who we are and how we operate.”

While the ruling grants plaintiffs 60 days to file an amended complaint in light of a recent appellate decision, Binance expressed strong confidence that no revisions can remedy the “fundamental deficiencies” identified by the court. The exchange views this as a thorough examination and rejection of the underlying assertions.

Binance reaffirmed its commitment to industry-leading compliance infrastructure, proactive regulatory engagement, and robust legal governance worldwide.

The company stressed that its operations do not support, facilitate, or enable terrorism in any form, and it plans to maintain constructive dialogue with regulators while pursuing vigorous defences against misleading narratives.

This development bolsters Binance’s position amid ongoing global scrutiny of crypto platforms, highlighting its operational integrity in a sector often targeted by unsubstantiated claims.


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