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Convergence Redefines Service Delivery in Telecoms

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At the expiration of exclusivity license granted to pioneer operators of Global System for Mobile communications (GSM) in the nation’s telecommunications industry in 2006, Nigerian Communications Commission (NCC) introduced a unified licensing regime that allows operators with the license to provide unrestricted service. Many did not realize the benefit of it to service delivery.
Some observers were expecting that it will in short term address the lingering poor quality of service being deliver by Global System for Mobile communications (GSM) operators. When this did not come to realization, they started questioning the essence of the license and concluded that it was a way the government in power wanted to generate revenue in preparation for 2007 general election.
A Unified License is an authorization that allows the licensee to provide a basket of services under a single license. For example, under a Unified License, the licensee may be able to provide Mobile and Fixed telephony services, National Long Distance Communications Services, International Gateway services, among others, under one license.
It is often times referred to as convergence. The concept of “convergence” is frequently used to describe the development of global information society. The process of convergence starts when previously separate technologies coming closer together as a direct consequence of the advances made in ICT. The most profound changes will probably take place as a result of the process of technological convergence of the previously separate telecommunications, cable, information, publishing and mass media industries.
These industrial sectors are often referred to as ‘converging industries’. Borders that once separate them are now increasingly being blurred. Presently, we have different types of networks for telephony, broadcasting, radio and television and they are regulated differently and usually by separate authorities. National Broadcasting commission regulates Radio and television while Nigerian Communications Commission regulates telecommunications.
Explaining NCC’s proactive stance in moving the industry forward by introducing convergence, Ernest Ndukwe, executive vice chairman of the commission said that the state of maturity of the telecommunications market in Nigeria, vis-à-vis global trends in service and technological development, the Commission was convinced that a sure way to promote universal access to telecommunications services, at this stage of the industry’s development is to evolve a policy framework that recognizes the issues relating to VoIP as an engine for the development of telephony in the country.
“The unified licence regime is helping to extend the frontier for service providers to move service delivery to the next level. One thing that would certainly happen is an increasing converged environment for the delivery of services in the ICT sector. The four factors identified to enable convergence are already here, ready and hot for market. They are the increased digitisation of content, the rise in connectivity, technological improvements and a new generation of technology users,” he said.
Changes in service delivery
Convergence is a revolution rooted in technology and like all revolution so rooted, the convergence revolution poses two types of challenge: technological and societal. Vendors, content owners, software/application providers, telecoms operators, the broadcast industry practitioners must rethink their business processes or cave in under the convergence challenge. Nigeria’s unified regime ushered in by the NCC has already set the tone for the convergence challenge.
For regulators, the challenge is on how best to respond to new technologies redefining traditional services orientation. What should regulation look like in a Converged Services Market? And for operators, it is getting to drive the market ahead of the competition.
Mr. Gbenga Adebayo, chairman, Association of Licensed Telecommunications Operators of Nigeria (Alton) corroborated Ndukwe on the gains of convergence when he said that gone are the days when system, services, facilities and network are build for one type of application, today the available services, the available system allow for an all encompassing services voice, data, video and internet.
All these have started manifesting as men are beginning to be separated from the boys in terms of service delivery. The landscape of telecommunications services that includes voice, video and data is changing. Before now, internet service were provided by Internet Service Providers (ISPs) using dial-up technology that requires a telephony line which delivers about 56 kpbs, radio technology as well as Very Small Aperture Terminal (Vsat) for those who can afford the cost.
In all of these, subscribers are faced with very slow speed of internet basically, as a result of sharp practices of sharing a lot of people on available bandwidth and the technological capacity.
Three years after the introduction of convergence, things have started changing especially in internet service delivery; we are now witnessing an improved service delivery as well as reduction in cost of access. This is made possible by telecommunications operators upgrading their technology to accommodate data service at a higher speed, since they are no longer restricted by license. Code Division Multiple Access (CDMA) operators upgraded from 2000 1x technology to Rev A EV-DO that offers robust service in voice and data. It enables operators deliver wireless broadband internet service at affordable cost compared to what traditional ISPs are offering.
On the other hand, GSM operator upgraded from 2.5G to 3G technology which enables network operators to offer users a wider range of more advanced services while achieving greater network capacity through improved spectral efficiency. Services include wide-area wireless voice telephony, video calls, and broadband wireless data, all in a mobile environment. Additional features also include HSPA data transmission capabilities able to deliver speeds up to 14.4 Mbit/s on the downlink and 5.8 Mbit/s on the uplink.
These developments are taking toll on ISPs whose subscriber base have reduced by over 60 percent thereby pushing them out of business with attendant lost of jobs as they can not compete with telecom operators in providing access as well as cost of internet connectivity.
Opportunities provided
However, some ISPs have started responding to the development by also adopting technology that offers a competitive high speed internet with affordable cost. Against this backdrop, that we are witnessing the rollout of hotspots by some ISPs, which is design to increase their subscriber base.
Hotspot solutions are wireless gateways that come with built-in accounting, authentication and access (AAA). The hotspot connects to a modem which offers broadband connection, and broadcasts a wireless signal that provides Internet connection for up to 100 users at a time from a single location.
ISPs can create an additional revenue source for very little cost, selling casual Internet access to customers who use a wireless Notebook or handheld PDA. The Hotspot offers the ability to list up to 10 sites that users can view without needing to pay, which they could sell off as advertising to other companies for additional revenue.
Presently, Emperium Nigeria, SwiftNetworks, and iWay formerly Mweb are pioneering this initiative and Nigeria CommunicationsWeek investigations revealed that many more ISPs are looking at embracing the initiative. Hotspot solutions are Wifi technology based.
Convergence has also brought some innovations in mobile technology for instance,
Multichoice, the South African company that promotes the DStv satellite service across Nigeria, is now partnering with MTN Nigeria, the country’s leading telecommunications provider, to offer a bouquet of 10 television channels on the MTN network. What this means is that, MTN subscribers who possess the technology compatible mobile phones are able to watch television from their mobile phones anywhere, anytime.
Using the Digital Video Broadcast Handheld technology (DVBH) technology, specialized handsets which are compatible are being deployed by both companies in making mobile television accessible to tens of millions of Nigerians.
The television on our mobile devices now opens up a whole new world of advertising opportunities that will reach out to more and more mobile consumers. Advertising is one key area that will be revolutionized by this new mobile technology convergence and will make mobile TV advertising a very lucrative spot. With Nigeria as the largest telecoms market in Africa, there will be more investments in Nigeria’s mobile TV space in the next couple of years.
Mr. Lanre Ajayi, president, Nigeria Internet Group, explained the development as consequence of convergence, but regretted the inability of traditional ISPs to rise up to the situation by either still providing voice service just as the telecomm companies, however, restricted by the huge capital required to provide it which they are unable to get.
He stressed the need for ISPs to start doing things differently to be able to remain relevant, according to him, with their vast experience in internet service provision; he said they could go into content development. He added that while telcos provide pipe that is access they are technologically positioned to provide, ISPs should concentrate in the provision of content they are well positioned to provide that is also profitable.
He cited Yahoo, Google as example of internet content providers in the world today that are far richer than access providers. Lanre said that Nigeria requires content developers especially as government and organizations are putting their services online.
“ISPs have to be more creative and innovative. This is the time to leverage on their experience to remain in business,” he said.


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Why Econet Wireless is Switching to VFEX

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After nearly 30 years on the Zimbabwe Stock Exchange (ZSE), Econet Wireless, the country’s biggest technology company, is preparing to leave the bourse and move its property and infrastructure assets to the US dollar-based Victoria Falls Stock Exchange (VFEX).

Why Econet Wireless is Switching to VFEX

Econet plans to spin off its towers, property and power installations into a new company, Econet InfraCo, which will be listed on the VFEX. Its mobile network operator business will be delisted from the ZSE.

Econet believes the market has failed to properly value its business and its assets. At the time Econet first released a cautionary on December 3, its market capitalisation was the equivalent of US$628 million.

A rally over the past days has lifted it to a market capitalisation – the number of shares times the share price – to around US$1 billion.

“For the last several years, the company has traded at a significant discount to its peers across Africa which trade at 6 – 8x EV/EBITDA.

“These peers have all already separated and realised value from their tower infrastructure whereas the company still owns its tower and other passive infrastructure which the company has now housed under a separate infrastructure company to be listed on the Victoria Falls Stock Exchange,” Econet said.

Econet will keep 70% of Econet InfraCo, with up to 30% used to settle an offer to shareholders who do not wish to remain invested.

The company argues that infrastructure assets are better suited to the VFEX, which trades in US dollars and attracts investors familiar with property and long-term infrastructure.

“Unlike the mobile network operator business in Zimbabwe, infrastructure assets represent a different class of investment, one that is better understood and valued within USD-based property and infrastructure markets.

“This is demonstrated by the higher Price-to-Earnings multiples at which listed real estate and infrastructure companies trade on the VFEX,” the company said.

Econet dominates Zimbabwe’s mobile market, with 88% of voice traffic, 82% of data usage and 73% of all subscribers. It has built the largest portfolio of telecoms assets.

By the end of the second quarter, it had 234 5G sites, 1,700 LTE sites, 1,900 3G towers and 2,860 2G locations.

In the half-year to August alone, it added 27 new 2G–4G sites and 100 new 5G sites.

In addition to these locations, Econet also holds other properties and power assets, including solar installations, Tesla batteries and generators.

The move follows a well-established trend in Africa.

MTN and Airtel Africa sold towers in Nigeria, Ghana, Uganda and Kenya to independent operators like IHS Towers and Helios Towers. Vodacom, Orange and Telkom South Africa have also carved out tower units through sale-and-leaseback deals.

Credit: Newsday


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Qualcomm Completes Third Edition of Make in Africa Startup Mentorship Program

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Qualcomm Technologies Inc. has announced the successful completion of its third annual Make in Africa (QMIA) Startup Mentorship Program, marked by the virtual Make in Africa Finale 2025. The initiative underscores Qualcomm’s long-term commitment to fostering Africa’s vibrant innovation ecosystem through the broader Qualcomm Africa Innovation Platform.

Highlights:

  • The 2025 Qualcomm Make in Africa program supported ten innovative startups from Kenya, Tunisia, Nigeria, Benin and Senegal, each addressing local challenges by developing tech-enabled solutions across critical sectors such as healthcare, sustainable agriculture, climate resilience and mobility.
  • This year, the program attracted more than 400 applications from 19 countries, showcasing remarkable talent across the continent.
  • Farmer Lifeline, of Kenya, was announced as the 2025 Wireless Reach Social Impact Fund winner, recognizing its impactful use of wireless technology.
  • Applications for Qualcomm Make in Africa 2026 are now open. Applicants can visit the Qualcomm website to apply.

As a flagship initiative of Qualcomm, the equity-free program shines a spotlight on the creativity and drive of African founders leveraging advanced technologies such as AI, 4G/5G, robotics, connectivity and IoT to address pressing real-world challenges.

Now in its third year, the program remains steadfast in its mission to accelerate early-stage technology startups by providing tailored mentorship, targeted business coaching, expert engineering consultation and comprehensive intellectual property protection guidance – exemplified by resources such as Qualcomm’s L2Pro Africa training. This holistic support empowers founders to transform their visionary ideas into sustainable, market-ready solutions.

“This year’s cohort has demonstrated incredible ingenuity, transforming complex challenges into scalable, tech-driven solutions that will drive social and economic impact across the continent,” said Elizabeth Migwalla, Vice President International Government Affairs, Qualcomm Incorporated.

“Innovation is the driving force behind Africa’s future, and this year’s startups are a brilliant demonstration of that. The African Telecommunications Union (ATU) is proud to partner with Qualcomm for the Make in Africa 2025 program,” said John Omo, Secretary General of the ATU. “We are working to harmonize spectrum management policies, regional standards, and open data practices, but we know that true progress relies on large-scale support. That’s why we call on governments, universities, investors, and industry to support these initiatives – and any endeavor that places African ingenuity at the forefront.”

The 2025 cohort includes the following groundbreaking startups:

  • Aframend (Nigeria): Uses AI to explore African medicinal plants for new drug discovery and aims to turn local remedies into safe, affordable treatments for diseases.
  • AmalXR (Tunisia): Offers AI-powered virtual rehabilitation sessions on everyday devices, enabling easy patient and clinician progress tracking.
  • Archeos (Benin): Automates fish farming with solar-powered sensors and feeders, providing real-time data on water quality and feeding levels for improved fish health.
  • ClimatrixAI (Nigeria): Installs connected weather and flood stations with an AI platform to forecast street-by-street risk, enhancing early warnings and disaster response for local communities.
  • Ecobees (Tunisia): Builds smart hive monitors and a digital platform for real-time insights into beehive-health, to protect bees and crops that depend on them.
  • Edulytics (Senegal): Applies AI on handheld ultrasound devices for early detection of liver disease, aiming to make this special screening widely accessible.
  • Farmer Lifeline (Kenya): Deploys small, solar-powered devices that scan fields for pests and diseases and send alerts straight to farmers’ phones to protect crops.
  • Pollen Patrollers (Kenya): A women-led agritech startup using connected hive technology and AI to keep bee colonies healthy.
  • Solar Freeze (Kenya): Provides solar-powered cold rooms with remote monitoring enabling farmers to keep fruits and vegetables fresh and increase earnings.
  • Pixii Motors (Tunisia): Designs electric scooters with smart batteries that can be swapped in and out at local stations, aiming to revolutionize urban mobility.

Wireless Reach Social Impact Fund Winner 

Kenyan innovator, Farmer Lifeline, was announced as the winner of the 2025 Wireless Reach Social Impact Fund. The fund, sponsored by Qualcomm® Wireless Reach™ Initiative, champions the innovative use of wireless connectivity to address pressing community. As the winner, Farmer Lifeline will receive dedicated funding and tailored technical support to scale its groundbreaking solution.

“Farmer Lifeline stood out with its innovative small solar-powered devices that scan fields to detect pests and diseases. This technology enables local farmers to effectively protect their crops, significantly increase yields, and improve food security”, stated Erica Ciaraldi, Vice President, Wireless Reach, Qualcomm Incorporated.

“Their visionary approach and dedication to agricultural resilience have positioned them as leaders in their field. They are driving meaningful change for smallholder farmers and inspiring others across the continent. This fund will empower them to scale their impact further, enabling broader reach and deeper influence across Africa and the world.”

In recognition of the groundbreaking innovations demonstrated by all finalists, each will receive stipends designed to accelerate their growth, support strategic development and safeguard their intellectual property. This comprehensive support underscores Qualcomm’s commitment to fostering innovation and ensuring these visionary projects can thrive sustainably.

Looking ahead: Launch of Qualcomm Make in Africa Startup Mentorship Program 2026

Building on the significant success of previous years, Qualcomm is excited to launch the fourth year of the program in 2026.

Applications for the 2026 Qualcomm Make in Africa cohort can be found at the Qualcomm website.


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Fynd Expands Global Footprint, Adds Africa With Surtee Group Partnership

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Fynd, an AI-native retail technology platform backed by Reliance Retail Ventures Limited, today announced its official expansion into South Africa, onboarding Surtee Group – one of the region’s most established luxury and fashion retailers – as its first strategic customer in the market. This milestone marks a pivotal moment for African retail, as legacy brands begin embracing digital transformation to meet the demands of a rapidly evolving consumer landscape.

Fynd Expands Global Footprint, Adds Africa With Surtee Group Partnership

Fynd

Fynd’s entry into Africa reflects its commitment to enabling digital transformation in high-growth retail markets worldwide. The move also comes at a turning point when South Africa’s e-commerce sector is projected to exceed R130 billion ($7.48 billion) in 2025, capturing nearly 10% of total retail sales – a fourfold increase since 2020.

According to Statista, South Africa is expected to have 11.7 million e-commerce users in 2025, with projections reaching 21.5 million by 2029. This growth is being driven by rising internet penetration, mobile-first shopping behaviour, and increasing trust in digital platforms. To meet rising consumer expectations, businesses are investing in AI and unified commerce platforms. Fynd’s scalable, AI-native stack is built to support this shift, enabling agility, personalisation, and operational efficiency.

“South Africa’s retail landscape is evolving fast,” said Ronak Modi, Chief Business Officer – Global at Fynd. “Consumers expect seamless, personalised experiences across every channel, and retailers need agile, intelligent infrastructure to keep up. Our platform is built to unify disconnected systems, speed up fulfilment, and elevate customer engagement; all without adding operational complexity.”

“South Africa is an exciting addition to our global footprint. The market is digitally ambitious, brand-forward, and ready for intelligent commerce infrastructure. Our goal is to help local retailers unify siloed systems, personalise engagement, and accelerate fulfilment without adding complexity.”

Surtee Group operates 94 boutiques and 2 e-commerce sites, comprising the multi-branded stores Levisons and the mono-brand boutiques, namely, Giorgio Armani, Michael Kors, Lacoste, Hugo Boss, VERSACE, TOD’S, Salvatore Ferragamo, Versace Jeans Couture, Emporio Armani, Burberry, Jimmy Choo, Luminance, Paul Smith, Coach, and Armani Exchange. They will implement Fynd’s unified commerce stack, including Storefronts, Order Management System (OMS), Warehouse Management System (WMS), and Clienteling tools to connect in-store and online operations, streamline inventory visibility, and launch brand-specific ecommerce storefronts across its brand portfolio.

While online retail continues to surge, offline sales still represent the vast majority of revenue for retailers in the country. Fynd will enable Surtee Group to unify its offline inventory online, power ship-from-store capabilities, and improve both margins and sell-throughs. Additionally, products like Clienteling will empower in-store teams to engage customers better and drive incremental sales through personalised recommendations and seamless omnichannel experiences.

Fynd’s entry into the market is designed to meet this demand. Its AI-native platform enables real-time stock visibility, ship-from-store capabilities, dark store orchestration, and intelligent customer engagement all within a single scalable solution.

As part of its digital transformation roadmap, Surtee Group aims to consolidate its leadership in luxury and fashion retail while expanding into e-commerce and improving omnichannel agility.

“We were looking for a partner who understood both the technical and strategic dimensions of unified commerce,” said a Surtee Group spokesperson. “Fynd stood out for their proven scalability, consultative approach, and deep experience with global fashion brands, many of which align with our portfolio. Their unified stack enables us to modernise operations while building a connected, brand-first customer experience.”

Fynd has already scaled across India, the GCC, and Southeast Asia, and now adds Africa to its regional presence. With Surtee Group leading the transformation, Fynd is positioned to play a key role in powering unified commerce adoption across South Africa’s growing digital economy.


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