Telecom
Convergence Redefines Service Delivery in Telecoms
At the expiration of exclusivity license granted to pioneer operators of Global System for Mobile communications (GSM) in the nation’s telecommunications industry in 2006, Nigerian Communications Commission (NCC) introduced a unified licensing regime that allows operators with the license to provide unrestricted service. Many did not realize the benefit of it to service delivery.
Some observers were expecting that it will in short term address the lingering poor quality of service being deliver by Global System for Mobile communications (GSM) operators. When this did not come to realization, they started questioning the essence of the license and concluded that it was a way the government in power wanted to generate revenue in preparation for 2007 general election.
A Unified License is an authorization that allows the licensee to provide a basket of services under a single license. For example, under a Unified License, the licensee may be able to provide Mobile and Fixed telephony services, National Long Distance Communications Services, International Gateway services, among others, under one license.
It is often times referred to as convergence. The concept of “convergence” is frequently used to describe the development of global information society. The process of convergence starts when previously separate technologies coming closer together as a direct consequence of the advances made in ICT. The most profound changes will probably take place as a result of the process of technological convergence of the previously separate telecommunications, cable, information, publishing and mass media industries.
These industrial sectors are often referred to as ‘converging industries’. Borders that once separate them are now increasingly being blurred. Presently, we have different types of networks for telephony, broadcasting, radio and television and they are regulated differently and usually by separate authorities. National Broadcasting commission regulates Radio and television while Nigerian Communications Commission regulates telecommunications.
Explaining NCC’s proactive stance in moving the industry forward by introducing convergence, Ernest Ndukwe, executive vice chairman of the commission said that the state of maturity of the telecommunications market in Nigeria, vis-à-vis global trends in service and technological development, the Commission was convinced that a sure way to promote universal access to telecommunications services, at this stage of the industry’s development is to evolve a policy framework that recognizes the issues relating to VoIP as an engine for the development of telephony in the country.
“The unified licence regime is helping to extend the frontier for service providers to move service delivery to the next level. One thing that would certainly happen is an increasing converged environment for the delivery of services in the ICT sector. The four factors identified to enable convergence are already here, ready and hot for market. They are the increased digitisation of content, the rise in connectivity, technological improvements and a new generation of technology users,” he said.
Changes in service delivery
Convergence is a revolution rooted in technology and like all revolution so rooted, the convergence revolution poses two types of challenge: technological and societal. Vendors, content owners, software/application providers, telecoms operators, the broadcast industry practitioners must rethink their business processes or cave in under the convergence challenge. Nigeria’s unified regime ushered in by the NCC has already set the tone for the convergence challenge.
For regulators, the challenge is on how best to respond to new technologies redefining traditional services orientation. What should regulation look like in a Converged Services Market? And for operators, it is getting to drive the market ahead of the competition.
Mr. Gbenga Adebayo, chairman, Association of Licensed Telecommunications Operators of Nigeria (Alton) corroborated Ndukwe on the gains of convergence when he said that gone are the days when system, services, facilities and network are build for one type of application, today the available services, the available system allow for an all encompassing services voice, data, video and internet.
All these have started manifesting as men are beginning to be separated from the boys in terms of service delivery. The landscape of telecommunications services that includes voice, video and data is changing. Before now, internet service were provided by Internet Service Providers (ISPs) using dial-up technology that requires a telephony line which delivers about 56 kpbs, radio technology as well as Very Small Aperture Terminal (Vsat) for those who can afford the cost.
In all of these, subscribers are faced with very slow speed of internet basically, as a result of sharp practices of sharing a lot of people on available bandwidth and the technological capacity.
Three years after the introduction of convergence, things have started changing especially in internet service delivery; we are now witnessing an improved service delivery as well as reduction in cost of access. This is made possible by telecommunications operators upgrading their technology to accommodate data service at a higher speed, since they are no longer restricted by license. Code Division Multiple Access (CDMA) operators upgraded from 2000 1x technology to Rev A EV-DO that offers robust service in voice and data. It enables operators deliver wireless broadband internet service at affordable cost compared to what traditional ISPs are offering.
On the other hand, GSM operator upgraded from 2.5G to 3G technology which enables network operators to offer users a wider range of more advanced services while achieving greater network capacity through improved spectral efficiency. Services include wide-area wireless voice telephony, video calls, and broadband wireless data, all in a mobile environment. Additional features also include HSPA data transmission capabilities able to deliver speeds up to 14.4 Mbit/s on the downlink and 5.8 Mbit/s on the uplink.
These developments are taking toll on ISPs whose subscriber base have reduced by over 60 percent thereby pushing them out of business with attendant lost of jobs as they can not compete with telecom operators in providing access as well as cost of internet connectivity.
Opportunities provided
However, some ISPs have started responding to the development by also adopting technology that offers a competitive high speed internet with affordable cost. Against this backdrop, that we are witnessing the rollout of hotspots by some ISPs, which is design to increase their subscriber base.
Hotspot solutions are wireless gateways that come with built-in accounting, authentication and access (AAA). The hotspot connects to a modem which offers broadband connection, and broadcasts a wireless signal that provides Internet connection for up to 100 users at a time from a single location.
ISPs can create an additional revenue source for very little cost, selling casual Internet access to customers who use a wireless Notebook or handheld PDA. The Hotspot offers the ability to list up to 10 sites that users can view without needing to pay, which they could sell off as advertising to other companies for additional revenue.
Presently, Emperium Nigeria, SwiftNetworks, and iWay formerly Mweb are pioneering this initiative and Nigeria CommunicationsWeek investigations revealed that many more ISPs are looking at embracing the initiative. Hotspot solutions are Wifi technology based.
Convergence has also brought some innovations in mobile technology for instance,
Multichoice, the South African company that promotes the DStv satellite service across Nigeria, is now partnering with MTN Nigeria, the country’s leading telecommunications provider, to offer a bouquet of 10 television channels on the MTN network. What this means is that, MTN subscribers who possess the technology compatible mobile phones are able to watch television from their mobile phones anywhere, anytime.
Using the Digital Video Broadcast Handheld technology (DVBH) technology, specialized handsets which are compatible are being deployed by both companies in making mobile television accessible to tens of millions of Nigerians.
The television on our mobile devices now opens up a whole new world of advertising opportunities that will reach out to more and more mobile consumers. Advertising is one key area that will be revolutionized by this new mobile technology convergence and will make mobile TV advertising a very lucrative spot. With Nigeria as the largest telecoms market in Africa, there will be more investments in Nigeria’s mobile TV space in the next couple of years.
Mr. Lanre Ajayi, president, Nigeria Internet Group, explained the development as consequence of convergence, but regretted the inability of traditional ISPs to rise up to the situation by either still providing voice service just as the telecomm companies, however, restricted by the huge capital required to provide it which they are unable to get.
He stressed the need for ISPs to start doing things differently to be able to remain relevant, according to him, with their vast experience in internet service provision; he said they could go into content development. He added that while telcos provide pipe that is access they are technologically positioned to provide, ISPs should concentrate in the provision of content they are well positioned to provide that is also profitable.
He cited Yahoo, Google as example of internet content providers in the world today that are far richer than access providers. Lanre said that Nigeria requires content developers especially as government and organizations are putting their services online.
“ISPs have to be more creative and innovative. This is the time to leverage on their experience to remain in business,” he said.
Telecom
Senate Moves to Compel Social Media Companies to Open Offices in Nigeria

Senate has moved closer to making it mandatory for global social media companies operating in Nigeria to establish physical offices in the country following widespread support for the proposal at a public hearing in Abuja.

The proposed legislation, sponsored by Sen. Ned Nwoko (Delta North), seeks to amend the Nigeria Data Protection Act, 2023, to require social media platforms providing services to Nigerians to maintain operational offices within the country.
The public hearing, organised by the Senate Committee, also received support for a separate bill seeking the establishment of an Artificial Intelligence (AI) Academy in Omuo-Ekiti, Ekiti State.
Representing Senate President Godswill Akpabio, Deputy Senate Leader Sen. Lola Ashiru said the proposed legislation was not intended to discourage technology companies from investing in Nigeria but to strengthen accountability, engagement and regulatory cooperation.
According to him, the objective is to ensure that global technology companies have a stronger presence in Nigeria’s digital ecosystem.
Speaking during the hearing, Nwoko said the bill was designed to deepen the relationship between technology companies and Nigeria rather than create obstacles for innovation.
“This bill is neither punitive nor hostile to innovation. It is not designed to frustrate investment or discourage technology companies from operating in Nigeria.
“On the contrary, it seeks to deepen their engagement with Nigeria by encouraging them to become true corporate citizens of our country,” he said.
The lawmaker argued that several countries had successfully attracted major technology companies to establish local operations by adopting similar policies.
He listed the United Kingdom, India, the United Arab Emirates, South Africa and Brazil as countries that have secured local offices from global technology firms, resulting in increased employment opportunities, improved tax revenue and stronger innovation ecosystems.
According to him, those countries recognised early that the digital economy has become as important as the traditional economy.
“The question, therefore, is simple: if countries with significantly smaller populations and digital markets than Nigeria have secured these investments and benefits, why should Nigeria continue to stand on the sidelines?
“Why should Africa’s largest digital market not enjoy the same opportunities?” Nwoko asked.
He maintained that requiring global social media companies to establish local offices would enhance regulatory engagement, improve service delivery, stimulate job creation and strengthen Nigeria’s digital economy.
The Senate committee said it would review memoranda and submissions received from stakeholders during the public hearing before preparing its report for consideration by the Senate.
If passed and signed into law, the amendment would require major social media companies operating in Nigeria to maintain a physical corporate presence within the country.
Telecom
GSMA Says High Smartphone Costs Threatens Africa’s AI Future

The GSM Association (GSMA) has urged African governments to reduce taxes and levies on entry-level smartphones as part of efforts to accelerate digital inclusion and ensure millions of Africans are not excluded from the emerging artificial intelligence (AI) revolution.

The association warned that about 961 million Africans who are currently covered by mobile broadband networks are not using the services due to affordability challenges, particularly the high cost of smartphones.
The call was made at the Digital Africa Summit, organised by GSMA in partnership with the African Telecommunications Union (ATU), which brought together regulators, policymakers and industry stakeholders to discuss strategies for improving connectivity and driving digital transformation across the continent.
Speaking at the event, Caroline Mbugwa, senior director, Public Policy and Communications, GSMA Africa, said affordable smartphones and reliable connectivity were essential for unlocking the benefits of AI across sectors including healthcare, education, transport and commerce.
Mbugwa noted that while mobile broadband coverage has expanded significantly across Africa, a large number of people remain unable to access digital services because they cannot afford smartphones.
She stressed that fiscal reforms, particularly the removal of taxes on entry-level devices, were urgently needed to make smartphones more accessible to low-income users.
According to her, South Africa’s decision to remove a nine per cent luxury goods tax on entry-level smartphones helped accelerate adoption of smart devices and reduce dependence on feature phones.
“We are now entering what we call the era of intelligence, and the era of intelligence requires that we have an already existing robust infrastructure, robust connectivity that can support the growth of artificial intelligence on the continent.
“We have a whole 961 million Africans that are covered by mobile broadband services but are not using the service. This is what we refer to as a usage gap. If this remains unaddressed, it means that this number will be left behind when it comes to the adoption of AI.
“This signals that there is demand for adoption of smart devices. Customers are willing to actually use the service. Affordability is the challenge,” she said.
Also speaking, Michaela Angonius, head of Global Policy and Regulatory Team at GSMA, said African countries must adopt policy reforms that encourage investment, expand connectivity and reduce barriers to digital access.
Angonius, who oversees global regulatory and policy issues covering areas such as fiscal policy, competition and network deployment, cautioned against adopting a one-size-fits-all approach to reforms across the continent.
She said findings from the Digital Africa Index showed that while some countries, including South Africa, had made significant progress, others still needed deeper regulatory reforms to improve their digital ecosystems.
She identified three major areas requiring attention: modernising licensing frameworks, improving the use of Universal Service Fund (USF) resources and adopting smarter approaches to quality of service regulation.
According to her, many African countries still operate technology-specific licensing systems, which do not align with the rapid evolution of digital technologies.
Angonius advocated for technology-neutral licensing frameworks that would allow different communication providers, including satellite operators, mobile network operators and internet service providers, to operate under the same regulatory principles.
She explained that the growth of satellite services had exposed weaknesses in existing licensing structures, as regulators often struggle to determine how to classify new technologies.
On Universal Service Funds, Angonius said the existence of unused funds in many countries effectively creates an additional tax burden on telecom operators, which eventually increases costs for consumers.
She warned that such additional costs could worsen the digital divide at a time when Africa is already struggling with smartphone affordability and connectivity challenges.
The GSMA executive also called for a review of quality of service regulations, arguing that countries with the best digital service quality are not necessarily those with the most detailed regulatory requirements.
She said governments should instead focus on policies that encourage investment, expand coverage to underserved communities and improve access for people who remain disconnected.
Angonius further advised finance ministers across Africa to remove levies placed on entry-level smartphones to lower the cost of first-time device ownership.
“Those countries with the best quality of service are not necessarily the countries that have detailed quality of service regulation. Rather, they have focused on how to get the investment right.
“If you have a levy on any handset, firstly, if you can, as a finance minister, remove it. If you can’t, at least remove it from those entry-level handsets that should be affordable for everyday users,” she said.
She added that Nigeria, like other African countries, could benefit from reforms that promote investment, address societal needs and ensure consumers gain long-term value from digital transformation.
Telecom
Airtel Africa Backs London Listing

Airtel Africa has confirmed that the London Stock Exchange is its preferred listing venue for Airtel Money in 2026, as the group looks to unlock value from its fast-growing fintech business.

The highly anticipated listing aims to maximise market opportunities, with analysts reportedly anticipating a valuation of around $10 billion.
The announcement came as the telecoms operator reported strong first-quarter (Q1) results on Thursday, with surging data usage and mobile money transactions driving double-digit revenue growth across its markets.
The group reported revenue of $1.85 billion, up 31% in reported currency and 21.1% in constant currency, underscoring robust demand for digital and financial services.
Mobile money remained a standout performer, reinforcing its role as a key growth engine. Total transaction value reached an annualised $245 billion, up 51.5%, while the customer base grew 23.3% to 56.5 million users.
“Our focus on deepening financial inclusion through increased customer adoption, broader use cases and a stronger digital payments ecosystem enabled higher usage and facilitated continued average revenue per user growth, reinforcing Airtel Money’s growing role as a trusted digital financial services provider,” the company said.
Sunil Taldar, CEO of Airtel Africa, said the company is leveraging digital platforms, data and artificial intelligence to enhance customer experience and support long-term growth.
“We have started this year with another pleasing performance. Our continued focus on the customer experience translated into accelerating customer base growth across all business segments,” he said.
Taldar said a London listing would provide access to a broader international investor base and support the telco’s ambition to unlock long-term value from one of Africa’s leading fintech platforms.
Data usage per customer rose from 7.8GB to 10.6GB per month, driving a 56.3% increase in network traffic, while smartphone penetration reached 51%, reflecting continued digital adoption.
Accelerated network investment drove capital expenditure (capex) of US$389 million, up from $121 million in the corresponding period last year.
“Supported by an elevated pace of deployment, we added more than 920 sites during the quarter, our highest first-quarter site rollout, while further expanding our fibre network to 82,100km,” the company said.
Airtel’s cost-efficiency programme supported EBITDA margin resilience, with the margin remaining at 50.1% in Q1.
However, the company warned that higher energy costs linked to geopolitical developments could increase inflationary pressures and weigh on margins in the near term.
Despite this outlook, the operator said its investment programme remains on track, with spending brought forward to support demand and capture growth opportunities linked to Africa’s digital transformation.
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