E-Financial
CBN Releases Bank Customers’ Bill of Rights, Obligations

Central Bank of Nigeria (CBN) has released Bank Customers’ Bill of Rights and obligations to the public giving customers the right to be informed, right to choose, right to safety, right to privacy and confidentiality, and the right to redress.

The report, released at the “CBN Fair” held in Lagos, with theme: “Driving Alternative Payment Channels as Tools for Financial Inclusion, Growth and Accelerated Economic Development”.
In the bill of right customers also have right to good service, right to equality and right to free monthly statement of account.
On the other hand, the report listed certain obligations that a customer owes to his or her bank.
They include duty to financial obligations, duty to protect instruments and information, duty to provide factual information and not to mislead the bank, duty to report suspected fraud or error and duty of personal safety and safety of assets.
The document, described the customer as the most important person in the economy and every business succeeds only when the customer is happy.
Describing the customer as a king, it said: “As a king, the customer has many rights. But a king also has duties which he owes himself and the society. In Nigeria, customers of banks have certain rights and duties guaranteed by law, regulation and conventions”.
The report disclosed that a bank customer, has a right to disclosure of information from his/her bank on products and services the bank offers.
“The information provided must be complete, relevant and truthful. Your bank must explain to your understanding all contractual terms and charges prior to the consummation of any agreement or contract. This right enables you to have relevant information in order to make rational choices. It amounts to a breach of right if your bank fails to provide this information or deliberately misleads you in anyway,” it said.
According to the apex bank, bank customers also have a right to select from the range of products and services made available by your bank at competitive prices.
“This means that as a customer, you can, at all times, decide on the product or service to accept/purchase and the ones to decline. It is wrong for a bank to restrict your choices or compel you to accept/purchase products or services that are ill-suited for your needs. Where you are not satisfied with your bank’s service delivery on any product or service, you have the right to end the contract or even the banking relationship provided you settle all outstanding commitments,” it said.
The CBN explained that the right to safety requires a bank to guarantee all its customers a secure and conducive banking environment devoid of threats to their safety and health.
“You have the right to be reasonably protected from accidents while on the premises of your bank. You also have the right to be protected from negative effects of pollution of any kind whether arising from your bank’s operations or from other sources. It is necessary to stress that your bank is obligated to adhere strictly to applicable safety and directives to ensure that your safety and well being are adequately guaranteed while you are on the premises of your bank,” it said.
Continuing, the apex bank also highlighted the customers right to privacy and confidentiality.
It explained that as a bank customer, one has the right to freedom from disclosure of your account details by your bank as intrusion into your account by third party.
In other words, a bank is not to divulge your account information to a third party; a bank must also protect customers’ information from unauthorized access by a third party.
It however, stated that there are, expectations to this right where a bank is required by law to make disclosure; and where a customer consents to the disclosure.
“A bank must provide its customers a redress mechanism to express their displeasure or grievance. The mechanism must be free, accessible, transparent, timely and convenient. You have a right to efficient complaints management system through which you can lodge complaints against your bank. You also have the right to be kept abreast of resolution process (acknowledgment, feedback, updates, and explanation) and ultimately, basis of decision. Where you are not satisfied with the decision of your bank, you have the right of review either by your bank, the Central Bank of Nigeria (CBN) or the court,” it stated.
The CBN however, stated that all customers have a right to value for their money which involves the right to be treated with respect and dignity by banks and their representatives.
“The hallmark of banking is customer satisfaction and as such your bank would have failed if it was unable to offer quality and value-adding banking services to you as a customer. Part of this right is that your bank must provide appropriate response to your needs and complaints,” it said.
E-Financial
FG Signs MoU with ICAN, CIBN, Others to Train 10m Nigerians in Financial Literacy

The Federal Government of Nigeria has flagged off a free nationwide training of 10 million Nigerians on financial inclusion and literacy.

This is just as Vice-President Kashim Shettima has said Nigeria can reap bountifully from its demographic dividend only if young Nigerians and women are equipped with the needed skills and ethical grounding required for a speedily progressing digital economy.
The training undertaken by the Office of the Vice-President through the Presidential Committee on Economic & Financial Inclusion (PreCEFI), chaired by Vice-President Shettima, is designed to equip Nigerians, particularly women and youths, with essential financial skills, investment knowledge, and digital competencies for sustainable wealth creation.
Accordingly, the Office of the vice-president, through the PreCEFI, signed a Memorandum of Understanding (MOU) with six professional bodies to jointly design training programmes, certification pathways, digital skills initiatives, and mentorship platforms that would strengthen Nigeria’s financial and enterprise workforce.
The professional bodies include the Institute of Chartered Accountants of Nigeria (ICAN); Chartered Institute of Bankers of Nigeria (CIBN); Chartered Institute of Stockbrokers (CIS); National Institute of Credit Administration (NICA); Chartered Risk Management Institute (CRMI) and Nigeria Institute of Innovation and Entrepreneurship (NIIE).
Speaking while officially flagging off the free nationwide training of 10 million Nigerians, on behalf of President Bola Tinubu at the State House, Abuja, the vice-president noted that the signing of the MoU between the Federal Government and six of Nigeria’s foremost professional bodies was more than a formal agreement.
“It is a strategic national investment in capacity as infrastructure which is the human, institutional and ethical foundations upon which inclusive growth must rest,” he stated.
Shettima noted that the Aso Accord on Economic and Financial Inclusion, which the PreCEFI is mandated to implement, recognises the fact that “financial inclusion is not achieved by access alone, but by competence, trust and capability”.
According to him, the nation “cannot build a one-trillion-dollar economy on weak skills, fragmented standards, or disconnected professional ecosystems”.
He said: “This MoU therefore establishes a working framework to harness the collective expertise of ICAN, CIBN, CIS, CRMI, NICA, and NIIE to advance inclusion through capacity building, advocacy, digital transformation, youth empowerment and support for small and medium practitioners.
“It establishes a structured mechanism for joint training programmes, policy dialogue, digital skills development, and professional standards that align market practice with national inclusion goals.”
The vice-president pointed out that while capacity building is financial inclusion, “without accountants who understand MSME formalisation, credit administrators who can assess risk beyond collateral, bankers who embed consumer protection, risk professionals who anticipate digital threats, and innovators who translate ideas into enterprises, inclusion remains a slogan rather than a system”.
Maintaining that the training programme must prioritise young Nigerians and women, Shettima said: “Importantly, this collaboration prioritises women and youth inclusion and digital transformation, recognising that Nigeria’s demographic dividend will only materialise if young people are equipped with relevant skills and ethical grounding for a fast-evolving digital economy.”
He charged the PreCEFI and the professional bodies not to treat the MoU as a mere document, but as a living platform for execution.
“Accordingly, on behalf of President Bola Tinubu, I hereby flag off the free training of 10 million Nigerians with priority for women and youth across the country,” Shettima declared.
Earlier, President of ICAN, Mallam Haruna Yahaya, applauded the administration of President Tinubu for its bold economic reforms that has culminated in the flag off of the financial inclusion free training programme for 10 million women and youths in Nigeria.
He said the decision to embark on the project was prompted by visible improvements in the economy as a result of the gains of the Federal Government’s policy reforms.
Yahaya assured the vice-president of their professional support in the realisation of set objectives, describing their involvement in the project as an institutional honour.
On his part, the CEO of WAWU Africa, the technical partners in the programme, Mr Emmanuel Lennox, assured the Federal Government of the company’s readiness to deliver on the project, particularly in providing the digital platform and overall enabling environment for its success.
Also, explaining why the training of 10 million Nigerians on financial inclusion had become necessary, the Technical Adviser to the President on Economic and Financial Inclusion, Dr. Nurudeen Abubakar Zauro, said: “Exclusion is not only by lack of access, but by limited skills, weak institutional capacity, and insufficient professional support.
“Consequently, financial inclusion is not achieved by infrastructure alone; it is achieved when people and institutions are equipped to use that infrastructure responsibly, productively, and sustainably.”
The high point of the event was the signing of the MoU for the capacity building programme by the Federal Government and the six professional bodies.
E-Financial
Accidental Billionaire Opts for Jail Instead of Returning Money Credited Him by Mistake

A Nigerian man has gone viral after he chose to spend a year in prison after spending part of N1.5 billion that was accidentally sent to him.

If you’ve ever had money accidentally drop into an account, be it a bank account, savings, or even PayPal, it can cause a fair amount of stress.
You’re better off returning it than holding onto it.
However, Ojo Eghosa Kingsley decided to spend the money after it dropped into his account.
Kingsley, however, didn’t just receive a small chunk of change.
According to the Nigerian Economic and Financial Crimes Commission (EFCC), he received N1.5 billion into his account, which is around $1.1 million dollars.
As per the police’s report, the money had been split into different accounts, some in the name of Kingsley himself, and others belonging to his mother and sister.
After entering a guilty plea, he was offered a one-year prison sentence or a fine of N5 million – around $35,000.
Kingsley chose to spend a year in prison over the erroneously accredited money, also promising to “be of good behaviour going forward.” He was ultimately charged with “one count of bordering on stealing” by the EFCC.
He was also ordered to return the money, in which prosecutors noted that he had spent some of it already – as well as transferring it through different accounts.
The bank had managed to recover almost the full amount, save for a few thousand Naira.
Kingsley’s story has gone viral on social media, with many jokingly agreeing that they’d do the same thing if such a large sum ended up in their bank account.
Credit: ww.dexerto.com
E-Financial
SEC Warns of Potential Ponzi-style Risks in AURUM BOT, ModMount

Securities and Exchange Commission (SEC) has issued warnings regarding the activities of AURUM BOT and ModMount Services Limited.

The apex regulator of the capital market flagged both entities for operating without the necessary legal licenses and for exhibiting high-risk characteristics typically associated with fraudulent Ponzi schemes.
This SEC’s newest move in 2026 is part of the regulator’s broader crackdown on unregistered digital asset platforms that lure retail investors through social media with promises of “guaranteed” or “unrealistically high” returns.
In separate statements, the SEC said its attention has been drawn to the activities of AURUM BOT, “which presents itself as an investment platform dealing with cryptocurrency in Nigeria.”
The Commission reiterated that transacting in the Nigerian Capital Market with unregistered and unregulated entities exposes investors to financial risk, including fraud and potential loss of investment.
“The Commission hereby informs the public that AURUM BOT is not registered or licenced by the Commission to either solicit investments from the public or operate in any capacity within the Nigerian capital market”.
“Investigations have revealed that AURUM BOT has been actively promoted on social media platforms and online forums. Furthermore, its operations exhibit characteristics commonly associated with fraudulent Ponzi schemes,” SEC said.
SEC advises the public to refrain from investing with AURUM BOT in respect of any business pertaining or relating to the Nigerian capital market “as any investment activity carried out by them in Nigeria is illegal, and any person who engages with the platform does so at his/her own risk”.
Also, the SEC said its attention has been drawn to the activities of an online investment platform known as ModMount Services Limited, “which holds itself out as a financial services provider and Contract for Difference (CFD) broker offering investment opportunities in forex, stocks, indices, commodities, and cryptocurrencies”.
According to SEC, “Investigations by the Commission have revealed that the operators of ModMount Services Limited claim that the company is incorporated in Seychelles and authorised by the Financial Services Authority (FSA) of Seychelles.
“In addition, the entity solicits funds from members of the Nigerian public and encourages investors to remit monies through bank accounts domiciled in Nigeria. The Commission has also received information indicating complaints of withdrawal difficulties, aggressive solicitation practices, and other conducts inconsistent with fair market practices,” SEC noted.
SEC said that ModMount Services Limited is not registered or licensed by the Commission to either solicit investments from the public or operate in any capacity within the Nigerian capital market.
“Accordingly, the public is advised to refrain from investing with ModMount Services Limited in respect of any business pertaining or relating to the Nigerian capital market as any investment activity carried out in Nigeria is illegal, and any person who engages with the entity or its representatives does so at his/her own risk,” SEC noted.
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