E-Financial
Polaris Bank Reinforces Commitment to Exceptional Customer Experience at Ibadan Trade Forum

Polaris Bank has reaffirmed its commitment to delivering exceptional customer experience through deeper engagement and partnership with its clients. This was demonstrated last Thursday when the Bank hosted a successful Global Trade Forum in Ibadan, bringing together key stakeholders in the SouthWest region and valued customers to explore growth opportunities and strengthen collaborations.

The hugely attended Trade Forum was graced by the Executive Director, Retail ahd Commercial Bank, Chris Ofikulu, who expressed heartfelt appreciation to attendees for their participation and continued support.
In his opening remarks, Ofikulu warmly welcomed participants, particularly those who traveled from Kwara, Osun, Ogun, Ekiti, Ondo, and various parts of Ibadan. “Your presence here today reflects the deep trust and strong partnership and bond you share with Polaris Bank. We sincerely appreciate your continued support,” he said.
He further noted that the event aligns with the Bank’s ongoing efforts to deliver exceptional customer experience and enhance engagement with clients across regions. “This forum is part of our broader mission to deepen customer relationships and ensure that you experience Polaris Bank not just as a financial institution, but as a true partner in your success. We want every interaction you have with us to reflect excellence, empathy, and innovation,” Ofikulu stated.
He also highlighted that the timing of the forum coincided with the just-concluded Customer Service Week, which celebrates customers’ loyalty and trust. “It is only fitting that we use this opportunity to celebrate you, our customers. Today’s session is about listening, learning, and growing together. Your feedback continues to shape how we innovate and deliver value,” he added, officially opening the forum.
Bukola Oluyadi, Group Head of Customer Experience and Value Management, also addressed the forum, emphasizing Polaris Bank’s commitment to understanding customers’ needs and empowering businesses. “Our vision is to be the preferred partner, and our mission is to empower your enterprises. We are here today to explore how we can continue to support your growth,” Oluyadi noted.
Ayo Adesanya, Ag. Divisional Head, Operations, spoke on the Bank’s operational services, particularly in trade facilitation. He discussed how Polaris Bank assists customers by verifying trade documents and offering payment services at minimal percentage costs. “We are committed to simplifying the trading process for our customers by ensuring that documents are properly verified and offering the option to pay on your behalf for a small fee,” Adesanya explained.
Anthony Anichebe, Sector Lead, Agric Exports, Manufacturing and General Commerce, delivered a keynote address on exports, underscoring the Bank’s role in supporting African businesses. He highlighted the importance of exports to Nigeria’s economy and how Polaris Bank provides tailored financial solutions to foster growth in the sector. “Exports are key to the diversification of our economy, and Polaris Bank is here to support your export initiatives with solutions that help you navigate international trade,” Anichebe stated.
Olayemi Agbe Davies, Head of Treasury at Polaris Bank, provided an economic overview, noting positive trends in the Nigerian economy such as improved oil production, gradual inflation slowdown, and growing foreign reserves. “The outlook is promising, and Polaris Bank is here to support your business through trade finance, treasury solutions, and currency management,” he added.
Additionally, Olaleye Arinola, the Trade Services Officer, Spoke on the Pan African Payment and Settlement System (PAPSS), a groundbreaking initiative designed to simplify cross border payments within Africa. “PAPSS allows businesses to make payments in local currencies, eliminating conversion costs and supporting intra African trade. It is fast, secure, and designed to promote business growth across the continent,” Olaleye explained.
The Global Trade Forum provided a unique opportunity for Polaris Bank customers to engage directly with bank leaders, gain valuable insights, and explore new avenues for business growth. Polaris Bank remains committed to strengthening relationships, enhancing customer experience, and empowering its customers to thrive in the global marketplace.
E-Financial
CBN Tightens BVN Rules to Curb Fraudulent Banking Transactions

Central Bank of Nigeria (CBN) has introduced stricter Bank Verification Number (BVN) enrolment and data access rules to prevent suspected fraudulent transactions, effective May 1, 2026.

This was disclosed in a statement issued over the weekend and titled “Addendum to the Revised Regulatory Framework for Bank Verification Number (BVN) Operations and Watchlist for the Nigerian Banking Industry 2021.”
The statement was signed by Musa Jimoh, director of the Payment System Policy Department.
The CBN said it introduced the ‘Revised Regulatory Framework for Bank Verification (BVN) and Watchlist for the Nigerian Banking Industry 2021’, to promote a stable financial system.
The apex bank reiterated that enrollment for the BVN be limited to individuals aged 18 and above, while amendments to phone numbers linked to a BVN will be restricted to a one-time change only.
Financial Institutions are mandated to establish and maintain a temporary watchlist for BVNs implicated in suspected fraudulent transactions reported by a financial institution.
“A BVN may remain on this temporary Watchlist for a maximum period of twenty-four (24) hours. During this period, the BVN owner shall be contacted to clarify the identified transaction(s).
Enrolment for BVN is restricted to individuals who have attained the age of eighteen (18) years and above. Amendments to phone numbers linked to a BVN shall be allowed only once,” the statement read.
The CBN insisted that it maintain an exclusive right to access BVN databases and to approve access to them by financial institutions.
“Access to the BVN databases shall be exclusively granted to Central Bank of Nigeria (CBN) licensed financial institutions. Notwithstanding this provision, the Central Bank of Nigeria (the Bank) reserves the right to approve access to the BVN databases in extenuating circumstances and in accordance with the provisions of extant laws,” the statement said.
The directive was part of the CBN’s recent regulatory amendments in combating fraudulent activities.
On Tuesday, the bank issued new regulations, “Baseline Standards for Automated Anti-Money Laundering (AML) Solution for Financial Institutions in Nigeria’, to all financial institutions, in a bid to automatically counter money laundering and terrorism financing.
E-Financial
Nova Bank Appoints Jude Anele as Managing Director/CEO

NOVA Bank Limited has announced the appointment of Jude Anele as its Managing Director and Chief Executive Officer, following the approval of the Central Bank of Nigeria.

Jude Anele
The appointment comes at a pivotal moment in the Bank’s evolution, following its transition from merchant banking to commercial banking and the successful completion of its recapitalisation programme ahead of the March 31, 2026, regulatory deadline.
Anele brings more than 33 years of banking experience across West and Central Africa, with deep expertise in retail / commercial banking, corporate banking, risk management, institutional transformation and executive leadership.
Over the course of his career, he has led complex banking operations, strengthened governance frameworks, delivered sustainable revenue growth and built high-performance teams.
The appointment reflects the Board’s strategic commitment to consolidating NOVA Bank’s commercial banking platform while accelerating growth across its Corporate, Commercial and Retail segments, as well as priority markets.
Speaking on his appointment, Anele said he was honoured to assume leadership of the Bank at a defining stage of its growth.
“Nova Bank has built a strong institutional foundation defined by regulatory compliance, capital strength, disciplined governance and a clear commercial mandate.
“Our focus now is execution — deepening customer relationships, expanding responsibly across priority markets, strengthening risk discipline and delivering sustainable value to our shareholders,” he said.
The Bank’s Chairman, Phillips Oduoza, also expressed confidence in the new leadership.
“The Board is pleased to welcome Mr. Jude Anele as Managing Director and Chief Executive Officer. His depth of experience, strategic clarity and proven leadership record align strongly with NOVA Bank’s growth ambitions,” Oduoza said.
He added that with recapitalization completed ahead of the regulatory timeline, the Bank is entering a new phase defined by scale, stability and structured expansion.
NOVA Bank also confirmed that it has met the recapitalization requirements set by the Central Bank of Nigeria ahead of the regulatory deadline, reinforcing its capital adequacy and long-term financial stability.
The capital raise, supported by new and existing shareholders, further strengthens the Bank’s balance sheet and positions it for disciplined growth.
In 2025, Global Credit Rating reaffirmed NOVA Commercial Bank’s national scale long- and short-term issuer ratings of BBB(NG) and A3(NG) respectively, while Agusto & Co. reaffirmed the Bank’s “Bbb” rating with a stable outlook, reflecting its strong capital base, sound liquidity position and resilient asset quality relative to its risk profile.
NOVA Bank currently maintains operations in Lagos, Abuja, Owerri and Port Harcourt, with plans to open eight additional branches across key commercial hubs in 2026 as part of its expansion strategy.
The commissioning of the Bank’s regional office in Owerri marked a significant milestone in its South-East and South-South growth strategy.
The event attracted government officials’ business leaders and Nigerians in diaspora and underscored NOVA Bank’s commitment to supporting enterprise development and economic growth.
NOVA Bank Limited is a commercial bank licensed and regulated by the Central Bank of Nigeria. Commencing operations in 2018 as a merchant bank, the institution transitioned to a commercial bank in 2024 and provides retail, SME, corporate and commercial banking services through its Phygital model—an integrated approach combining physical branch presence with digital banking infrastructure.
E-Financial
CBN Rolls Out New Rules for Safer Instant Payments, More Customer Control

Central Bank of Nigeria (CBN) has launched simple new rules to make mobile money transfers and online banking safer and give ordinary Nigerians more say over their cash.

CBN
The changes aim to stop fraud in our fast-growing digital money world. A notice dated March 12, signed by Musa Jimoh, says the rules start on July 1 for all banks and payment apps in Nigeria.
Customers can now choose if they want instant payments turned on or off on their accounts—anytime they like. Banks must let people say yes or no with strong security checks called Multi-Factor Authentication (MFA), like passwords plus phone codes.
New customers start with it on, but can switch it off easily. If off, online transfers stop right away, but you can go to the bank branch to send money the old way.
People can also change their daily spending limits, up to ₦25 million for personal accounts or ₦250 million for businesses—but only after the bank checks risks. Changes happen fast after customer okay via MFA.
CBN wants banks to use big computer systems to watch for funny money moves, like sudden big inflows or outflows that might mean thieves.
For safety, opening or waking up online accounts needs “liveness checks.” This means you prove you’re real-time alive by blinking, smiling, talking, or turning your head on camera—matched to your Bank Verification Number (BVN) and National ID.
Mobile apps lock to one phone or device at a time. No using the same app on two gadgets together. Switching phones? Full check again.
New mobile apps or new devices get tiny limits for the first 24 hours—just ₦20,000 in or out—to test for tricks. Internet banking from a new gadget also needs extra MFA steps first time.
CBN says these are basic must-dos to protect users, catch crooks faster, and let people control their money better.
The rules come as more Nigerians use phones for quick transfers via apps like Opay, Palmpay, and bank wallets—saving time but facing scams.
CBN balances this growth with tough safety to build trust. Banks must follow or face fines, helping everyday workers, traders, and families bank without fear.
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