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Study Shows Global Retail eCommerce Software Market in Rapid Maturity

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Bola Adisa, country manager, IDC
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International Data Corporation (IDC) has published a new vendor assessment and market analysis study (GIPW02W) profiling and ranking the leading providers in the worldwide retail ecommerce software platform market, even as the market gets more matured.

The IDC MarketScape study found that aggressive product development and company acquisitions by the vendors have resulted in the rapid maturing of the ecommerce software platform market.

Among the software vendors analyzed, Oracle, IBM, and hybris (an SAP company) can be considered leaders in the worldwide retail ecommerce software market.

Over the past five years, behavior has evolved in terms of how consumers expect to engage with retailers that operate physical and/or online stores.

IDC believes that consumers are now engaging retailers against five attributes, with customers instrumented (through mobile devices), informed (through “always on” Internet access), interconnected (through social communities), in-place (in-store, in public, or at home to shop), and immediate (in their ability to take action).

These five attributes are driving consumers to expect a seamless experience — commonly referred to as “omnichannel” in the retail industry.

IDC Retail Insights’ ongoing analysis and research of retailers indicates that many retailers that have both physical and online/digital stores face challenges in connecting the parts of their businesses together from both operational and technical perspectives to deliver an omnichannel experience to their customers, delivering against the five attributes listed above.

“IDC has observed that as consumers’ quest for shopping convenience and the best prices grew — in part fueled by an uncertain economic period across many parts of the globe — so did the demand for online/digital sales channels delivered through ecommerce software platforms,” said Spencer Izard, head, IDC Retail Insights Europe.

Izard added, “All of this has driven a rapid maturing of the ecommerce software platform market through aggressive product development and company acquisitions by the vendors included in this study. This IDC Retail Insights study presents insights both into the factors that retailers should consider when looking to invest and which vendors are the strongest from a global perspective to consider and why.”

The study, IDC MarketScape: Worldwide Retail eCommerce 2014 Vendor Assessment, is an assessment of the ecommerce software platform market for retailers using the IDC MarketScape model, covering eight key vendors on a worldwide basis: Demandware, eBay, hybris (an SAP company), IBM, Intershop, MICROS, Oracle, and Worldline.

The assessment is based on the vendors’ current and future capabilities with a view of presenting a detailed perspective of the market for retailers, assessing which vendor (or vendors) to engage for first-time deployments or replacement/upgrade programs.


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E-Business

Galaxy Backbone Celebrates the Federal Government’s Paperless Civil Service Milestone

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Galaxy Backbone (GBB) aligns with and celebrates the successful announcement by the Office of the Head of the Civil Service of the Federation on the achievement of a Paperless Civil Service, a significant milestone in Nigeria’s public sector reform and digital transformation agenda.

The milestone was formally highlighted at a press briefing led by the Head of the Civil Service of the Federation, Mrs. Didi Esther Walson-Jack, who commended Galaxy Backbone for its sustained support and contribution throughout the implementation of the programme.

GBB has played a critical role in enabling this transition by providing secure, scalable, and shared digital infrastructure that supports the digitisation of government processes across Ministries, Departments and Agencies (MDAs). Through the 1Government Cloud, MDAs have been empowered to migrate from paper-based workflows to digital platforms, improving efficiency, collaboration, data security, and service delivery across the Federal Civil Service.

In addition, GovMail, GBB’s secure government email platform, has strengthened official communication, enhanced records management, and reinforced cybersecurity standards—key pillars in sustaining a paperless operating environment.

Galaxy Backbone acknowledges the collective efforts of the Office of the Head of the Civil Service of the Federation, Permanent Secretaries, Directors of ICT, consultants, partners, and dedicated public servants whose commitment and collaboration ensured the smooth delivery of this initiative.

The Managing Director/Chief Executive Officer of Galaxy Backbone, Prof. Ibrahim Adeyanju, was represented at the press briefing by Akintayo Bamisaye, Acting Group Head, Research, Digital Innovation and Skills Department (RDIS).

GBB describes the achievement as a strong close to 2025 and reaffirms its commitment to supporting the Federal Government in building a modern, efficient, and digitally enabled public service.


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Jumia CEO says Black Friday Signals Nigeria’s E-Commerce Maturity

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At the close of 2025, Temidayo Ojo, the CEO of Jumia Nigeria, reflected on a year-end shopping season that points to the growing maturity of the country’s e-commerce market. “Black Friday is no longer a single, short-lived spike in activity,” he said.

“It has become a familiar, anticipated moment in the retail calendar, where consumers shop deliberately and with confidence.”

Preliminary KPIs for the two months ended November 30, 2025, show strong year-on-year growth in both orders and Gross Merchandise Value (GMV), with GMV growth outpacing order growth. This indicates that customers are placing fuller, more considered baskets rather than shopping in fragmented transactions. Nigeria ranked among Jumia Group’s better-performing markets, with engagement remaining steady throughout the Black Friday period rather than spiking briefly and tapering off.

A key factor behind this performance is the growing familiarity of consumers with online shopping. Customers are increasingly leveraging platform features such as saved carts, brand stores, and price comparison tools to plan purchases in advance. This trend suggests that digital commerce is becoming embedded in everyday habits rather than being viewed as a one-off event.

Ojo also highlighted the role of Jumia’s JForce network in connecting digital commerce to local communities. “Our agents are critical to ensuring that customers across Nigeria, including secondary cities and smaller communities, have access to variety, consistent pricing, and reliable delivery,” he said. “During peak periods like Black Friday, JForce agents can respond faster, serve more customers efficiently, and build stronger local relationships. This isn’t just a distribution channel—it’s a pathway to sustainable income and inclusion.”

Reflecting on the overall performance, the CEO concluded: “What we’re seeing this year-end is steady engagement across categories, stronger consumer confidence, and partners like our JForce agents benefiting from increased activity.

“It confirms that Nigeria’s e-commerce ecosystem is maturing, growing in a more structured and resilient way. As the December Holiday Sale continues, we expect these patterns of familiarity, trust, and participation to sustain momentum and drive both commerce and community impact across the country.”


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Galaxy Backbone Tops FG’s Website Performance Ranking

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Galaxy Backbone Limited (GBB) has been ranked first overall in the 2025 Federal Government Website Performance Scorecard.

Galaxy Backbone Tops FG's Website Performance Ranking

This is a landmark achievement for Nigeria’s digital economy.

The ranking, conducted by the Bureau of Public Service Reforms (BPSR), is the definitive benchmark for digital excellence and transparency across all Ministries, Departments, and Agencies (MDAs).

Professor Ibrahim Adepoju Adeyanju, managing director and CEO of Galaxy Backbone, received the award during a ceremony in Abuja.

He described the feat as a validation of the agency’s“Nigeria First”data sovereignty strategy and its relentless pursuit of service excellence.

This recognition comes as the Federal Government intensifies its push to achieve a fully paperless civil service by December 31, 2025.

GBB has been the primary architect of this transition through its 1Gov Enterprise Content Management (ECM) platform, which now hosts the operations of almost all federal MDAs.

The award adds to a growing list of accolades for Galaxy Backbone in 2025, following its recent win of the “International Standard Excellence Award for Best IT Service Provider.”

As the central hub for government shared services, GBB’s performance serves as a blueprint for other agencies currently undergoing digital transformation.

With its expanded fiber-optic backbone now covering over 13 states and its secure cloud solutions, Galaxy Backbone remains the cornerstone of Nigeria’s vision to become a leading digital nation by the end of the decade.

 


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