General News
Nigeria to become “Christmas tree” in Bandwidth- Kruyt
David Kruyt, managing director, Dimension Data West Africa has over 20 years experience in the ICT industry.
Kruyt joined Dimension Data in 2003 as customer advocate: sales, operating in South Africa’s Western Cape Province but in his current position, he is responsible for the management of the entire Western African region, from Cameroon to Liberia.
Over the past four years, Kruyt, has been instrumental in establishing Dimension Data’s Nigeria office.
Cisco Telepresence
I have taken customers to Cisco to sell them the option of Telepresence. Our biggest challenge in Nigeria is bandwidth, and Telepresence is largely dependent on bandwidth. Companies want to communicate internationally or locally – then Telepresence could be an option. Provided it is international, the bandwidth required to deploy it becomes very expensive. International connectivity here is going to stifle any growth in the Telepresence market. Telepresence is a fantastic product but the problem is bandwidth. If there is enough bandwidth – no problem. The issue is that you have a supply and demand situation here, so as long as the demand exceeds the supply, we are going to have issues. If the bandwidth is good and you can afford to pay for it, fantastic!
Environmental Monitoring Solutions and Businesses
Environmental monitoring can be related to a situation whereby you have a bank which is running multiple branches throughout the country, and they have requirements to keep their operations running at 99.99 percent. For power generation, environmental monitoring helps in monitoring the fuel level or charging the batteries. That and a number of others are the kinds of environmental monitoring solutions we put in place. It could be remote access control – for someone accessing a cell site of a GSM company without the right permission, we can have monitoring on that, whereby we send SMS or e-mail to the company, if it is connected. To ensure that technicians are not deployed to field for no reason, this kind of solution connects you pin-point to business-critical areas and issues are brought to your attention. You can understand sometimes if an ATM at The Palms or some remote village goes down, the priority is to get the one at The Palms up before that at the village. Those kinds of solutions would give you detailed information to make decisions around business.
Fibre Backbone
Dimension Data is an infrastructure company but it has a subsidiary called Internet Solution (IS), which is an ISP. IS leverages the likes of MTN using multiple options. Dimension Data does not provide their own infrastructure, but takes existing infrastructure, carry along on top of that and then maximize it for customers.
Putting in Place Customer Interaction Solutions
It all depends on the business needs. You have different applications around business requirements. If you look at the GSM world, their customers need to get information around their billings and issues concerning the network. In their interactions with their customers, the first touch point is the call centre. Now the call centre is not just about the telephone; it is a multiple channel to get hold of call centre agents whether by voice, e-mail, fax, SMS or whatever. So, the complexity of the solution that the service providers put in place to communicate with their customers, determines the kind of service we can offer such service provider. A call centre that cannot be reached either by e-mail, SMS or phone call has a big problem. As it is, 90 per cent of the call centres are over subscribed – you can never get through and you end up getting an automated message. I think there is a lot to be desired around the management of a call centre. The technology is the easy part; it is only about 10 per cent. Actually, the staffing, training and understanding of customers’ requirements are very crucial in the field. In the banking sub-sector, Internet banking, telephone banking, require a mature call centre agent to understand the needs of the customer and also have a history of what the customer has done. If I have an issue about a money transfer that was meant to have been deposited the day before and my feedback is that it is not in yet and I should call later; if I call the agent later on, he/she would be required to have a history of how many times I have called. The trend worldwide was to reduce the number of bank branches and go to call centres, but I think generally people like to have human contact. You see that in Nigeria now, and that is why you find numerous bank branches scattered all over. There are challenges around call centres per se, but you cannot do without them.
Idea of Good Network Security Solution
Security is not just network security, there is internal security, wider area network security – there is a bunch of stuffs which goes around security. So, I would say that security is something that needs to be monitored all the time, and you have to have a security provider who would actually proactively update from inside the business through the edge of the business, to the external business. Our biggest challenge today is data integrity and people stealing data. There are lots of good solutions coming up to address that issue. Dimension Data has a security business which uses the best of breeds from various vendors, and we put them together to give customers a holistic solution.
What are the implications of using products that have reached end-of-life?
Manufacturers provide support which lasts for a period of time – say 3 or 5 years. Once it gets to end of life, the support either ceases or becomes very expensive. There are certain devices that can run forever and you would never have an issue. The problem is, if you are running mission critical applications say banking, oil & gas applications or payroll, can you afford to run on equipment that are of end of life with no support? I would say no! If you are an enterprise business, you need to be able to provide services to your customers, it is imperative that you ensure you stay ahead of the game because if you do not, your competitors are going to provide a better service with innovations. That is what it is all about. People develop equipment that cannot last forever. Things change, we change; we want more out of our lives while doing it with less.
Strengths of IT as a Service
IT as a service is becoming a real part of our business now. An enterprise with a massive IT department could call on a company like Dimension Data that has a pool of resources in all levels that can be deployed on time required basis. IT as a service is difficult for customers to understand, but we are getting to a stage where we have the outsource and the in-source model – we would be providing manpower to do the job and the customer makes some service level agreements. If the system goes down or if the manpower is not available, we have to provide an alternative. Dimension Data is not a company where we provide services and not meet our service level agreements. We provide 100 per cent service level agreements, and are priority driven. That is a great opportunity for customers to leverage their kind of solutions. So I believe IT as a service is going to grow tremendously in the next 18 months to 3 years as the demand for it increases.
Dimension Data’s Global Services Operating Architecture in Nigeria
GSOA literally is a global services operation which cuts across the entire world. If a call is logged today in Nigeria, that call can be tracked to Europe, America and Asia. If we have an engineer who is based in London, he should able to offer support without stress. So we have become a global support centre. Having said that, Dimension Data does not manufacture anything. We provide 1st, 2nd and 3rd level and sometimes 4th level support. With the right agreement with the OEMs, we pass on the 4th level support to them to sort out. We are in global partnership with Cisco, Microsoft, IBM and a score of others.
Collocating for Best Results?
I am baffled how six operators can lay their own fibre throughout the country while in elsewhere, there are two or three national providers who provide infrastructure and everybody leverages on them. The infrastructure on ground in Nigeria now is non-functional. It could have provided a platform for every GSM and fixed line operator to carry their traffic on. Now with a situation whereby each operator puts his own fibre in the ground, I think there would come a time when all the operators realize that they need to work together, and would cooperate and provide interconnect not just on the GSM platform but in infrastructure, in order to make the best use of it. When two or three more offshore Internet cables come into this country, Nigeria would become like a “Christmas tree” in terms of bandwidth. When offshore cables arrive here, I think we would see a lot of interactions among all the operators – using one another’s fibre to get Internet and voice traffic to the end of Nigeria. So, maybe it is not a bad thing that these cables are laid now, but it is at a cost to the end users of ICT services. Mark my words, when reliable offshore cables come into this country, you are going to see business, education, healthcare and government grow to a higher level. Moreover, the more offshore cables, the better because those would drive down the cost of bandwidth in the country.
General News
Activist Warns against Rising Junk Food Culture in Nigeria

Nnimmo Bassey, environmental activist and food sovereignty advocate has raised concerns over the growing influence of junk food culture and global food politics on Nigeria’s food systems.

Nnimmo Bassey, environmental activist
Bassey warned that the increasing consumption of highly processed foods poses serious risks to public health, cultural identity, and national food security.
He made these remarks on Thursday while speaking at the Sustain-Ability Academy lecture on Food, Power and the Politics of Hunger, organised by the Health of Mother Earth Foundation in collaboration with the University of Port Harcourt.
“Food is not just for sustenance; it is central to our identity, our relationships, and our traditions,” he said.
He explained that traditional diets reflect the diversity of Nigeria’s ethnic groups and have historically fostered unity within communities.
Bassey traced the evolution of food systems in Nigeria, highlighting how colonialism, commerce, and conflict have reshaped local diets.
He referenced the Nigerian Civil War as a turning point when food was weaponized, leading to widespread malnutrition and long-term dietary changes, particularly in the Eastern region.
The activist criticized the rapid rise of fast food consumption, describing it as a product of modern society’s demand for instant gratification.
According to him, fast food outlets use sensory stimulation, bright lighting, loud music, and constant visual entertainment to distract consumers from questioning the nutritional value of what they eat.
“People leave with more than just a full stomach, they carry heavy metals, artificial colourings, and harmful substances in their bodies,” he said.
Bassey also expressed alarm over the increasing presence of genetically modified organisms (GMOs) in Nigeria’s food system.
He argued that such products, often introduced without sufficient scrutiny, could have long-term health and environmental consequences.
He further cautioned against the role of political leaders in normalizing unhealthy consumption patterns.
“When top politicians publicly consume junk food and sugary drinks, they send a dangerous message that such habits are acceptable or even desirable,” he said.
At the heart of his argument is what he described as “food colonialism” a system driven by global power dynamics, where economic pressures, debt, and cultural influence shape local food choices to benefit multinational corporations at the expense of local farmers.
Bassey called for a “decolonization” of food systems across Africa, urging governments and citizens to prioritize indigenous foods, protect seed-sharing traditions, and resist policies that undermine local agricultural practices.
He also challenged prevailing narratives around hunger, questioning whether food insecurity is truly a result of low productivity.
“In countries like Nigeria, nearly half of all food produced goes to waste. The issue is not just production, but distribution, policy, and power,” he explained.
The session concluded with a call for urgent reforms to ensure fairness, resilience, and sustainability in food systems, with a focus on supporting smallholder farmers and addressing the structural causes of hunger.
General News
Gartner Forecasts Surge in AI-powered Public Services

At least 80% of governments will deploy artificial intelligence (AI) agents to automate routine decision-making, enhancing efficiency and service delivery by 2028.

This is according to market research firm Gartner, which highlights a growing shift toward digital governance, where AI-powered systems will increasingly handle repetitive administrative tasks, such as processing applications, managing public records and responding to citizen queries.
“Government chief information officers are under growing pressure to embed AI into decision-making capabilities rapidly and responsibly,” says Daniel Nieto, senior director analyst at Gartner. “The rise of multimodal AI, alongside conversational and agentic systems, has expanded what public organisations can automate, understand and anticipate.”
The Gartner report comes as South Africa is moving to embed AI into public administration, with early use cases emerging across service delivery, disaster response and internal operations, even as full-scale deployment of autonomous “AI agents” remains some years away.
The country’s National AI Policy Framework, released in 2024, has set the direction for adoption, with a comprehensive national policy expected by 2027.
Implementation is likely to follow from 2027 onwards, positioning the country for a more structured and regulated rollout of advanced AI systems across departments.
While South Africa has yet to deploy AI agents at scale, government and research initiatives indicate that agent-like systems are already taking shape.
Global use cases
Globally, governments are rapidly deploying AI agents to automate public services and internal operations, shifting from simple chatbots to systems that can execute tasks and coordinate workflows.
In the US, federal and city agencies are using AI agents to handle citizen queries, draft documents and manage call centres, while in China, autonomous systems are being integrated into administrative processes and urban management.
European governments are piloting AI-driven tools in policing and public service delivery, and in emerging markets, agentic platforms are being used to improve disaster response, financial inclusion and digital identity systems.
However, Gartner notes that fragmentation is one of the most persistent barriers to AI value in government.
According to a Gartner survey of 138 respondents from government organisations worldwide between July and September 2025, 41% of respondents cited siloed strategies and 31% cited legacy systems as key challenges to adopting and implementing digital solutions.
“Technology modernisation alone has not resolved these issues,” says Nieto.
The market analyst firm says as AI transitions from experimentation to being deeply embedded in decision-making, governance approaches must also evolve. It points out that traditionally, AI governance has centred on managing models, data and algorithms.
However, it states that decision intelligence (DI) shifts this focus towards the governance of decisions themselves; for example, on how they are designed, executed, monitored and audited. This shift in governance is especially critical in government, where public legitimacy relies on transparency and fairness, the firm explains.
Measurable impact
The Gartner survey found that 39% of respondents cited improved service and citizen satisfaction as primary reasons to invest in building citizen trust.
The firm notes that DI offers a structural foundation for operationalising this trust by making decision pathways explicit and auditable.
“By governing decisions, rather than just isolated AI components, governments can better balance automation with human judgement, particularly in high-stakes or rights-impacting contexts,” says Nieto. “Regulated industries and governments cannot rely on opaque ‘black box’ systems for consequential decisions. DI elevates explainability from a technical requirement to a governance imperative.”
Because of the need for transparency in decision-making, Gartner predicts that by 2029, 70% of government agencies will require explainable AI (XAI) and human-in-the-loop (HITL) mechanisms for all automated decisions that impact citizen service delivery.
Gartner explains that XAI and HITL designs are foundational to public-sector DI. These mechanisms ensure decision logic can be inspected, explained and challenged. Because of XAI and HITL, humans also retain authority over exceptions, appeals and high-risk cases, and accountability is preserved even as automation increases, it adds.
While efficiency remains important, Gartner says citizen trust in government’s ability to provide effective services is becoming a key driver of digital transformation. Fifty percent of government respondents cited improved citizen experience as one of their top three priorities.
“As AI and decision intelligence increasingly automate and streamline service delivery, the traditional notion of ‘citizen experience’ evolves,” says Nieto.
“When citizens receive what they need from the government automatically, direct interactions may decrease, making trust in the system’s reliability, fairness and transparency even more critical. Because trust is so imperative in these situations, the predictive capacity to anticipate potential needs could reshape how government digital services are delivered.”
General News
Telegram’s Massive Crackdown Fails to Curb Cybercrime Hubs

Telegram has unleashed its most sweeping enforcement campaign yet in 2026, deleting millions of illicit channels and groups while boosting daily takedowns from 10,000 to 140,000—with peaks surging past 500,000 in a single day—yet cybercriminal ecosystems remain stubbornly resilient, rapidly reorganising and exploiting the platform’s scale to sustain operations undeterred.

Telegram
The paradox is stark: despite blocking over 43.5 million channels in 2025 alone and achieving record transparency in moderation reports, the threat landscape shows no contraction, as fraudsters deploy sophisticated evasion tactics like pre-built backup channels, “Request to Join” gating to thwart bots, bio disclaimers tagging Telegram leadership for plausible deniability, and floods of forwarded messages that preserve criminal knowledge even after originals vanish.
Check Point Exposure Management data reveals 20 percent of removals targeted business-impacting crimes—carding, Fullz trading, hacking services—with communities often reloading audiences instantly from preloaded backups, ensuring operational continuity amid the friction.
For Nigeria, home to Africa’s largest Telegram user base of eight million aged 16-64 per Statista, the stakes are acute: the platform dominates crypto trading, mining schemes, online betting, and gambling hubs, leaving traders, youth, and startups vulnerable to scams that evolve faster than platform defenses.
Kingsley Oseghale, Check Point Software Technologies’ West Africa country manager, warns that “enforcement is real and growing, but criminals adapt quicker—security teams must hunt entire networks, not just channels, via continuous exposure management to dismantle operations at the root.”
Migration to rivals like Discord (just 6% of underground invite links), Signal, SimpleX, or Matrix remains negligible—3 million Telegram invites circulated underground in three months alone—proving its 800 million users, speed, anonymity, and network effects keep it the premier broadcast, recruitment, and marketplace layer, even as high-profile groups like AKULA tested alternatives before reverting.
Spikes in forwarded content during February-April 2025 peaks extended fraud data lifecycles, mirroring broader cybercrime redundancy where attackers assume disruption and build in failover.
This persistence demands proactive vigilance: SOC teams ignoring Telegram risk blind spots in brand protection and threat detection, as evasion now standardises across underground forums—underscoring that while Telegram’s crackdown marks progress, true eradication hinges on intelligence beyond takedowns.
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