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Nigeria to become “Christmas tree” in Bandwidth- Kruyt

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David Kruyt, managing director, Dimension Data West Africa has over 20 years experience in the ICT industry.
Kruyt joined Dimension Data in 2003 as customer advocate: sales, operating in South Africa’s Western Cape Province but in his current position, he is responsible for the management of the entire Western African region, from Cameroon to Liberia.
Over the past four years, Kruyt, has been instrumental in establishing Dimension Data’s Nigeria office.

Cisco Telepresence
I have taken customers to Cisco to sell them the option of Telepresence. Our biggest challenge in Nigeria is bandwidth, and Telepresence is largely dependent on bandwidth. Companies want to communicate internationally or locally – then Telepresence could be an option. Provided it is international, the bandwidth required to deploy it becomes very expensive. International connectivity here is going to stifle any growth in the Telepresence market. Telepresence is a fantastic product but the problem is bandwidth. If there is enough bandwidth – no problem. The issue is that you have a supply and demand situation here, so as long as the demand exceeds the supply, we are going to have issues. If the bandwidth is good and you can afford to pay for it, fantastic!
Environmental Monitoring Solutions and Businesses
Environmental monitoring can be related to a situation whereby you have a bank which is running multiple branches throughout the country, and they have requirements to keep their operations running at 99.99 percent. For power generation, environmental monitoring helps in monitoring the fuel level or charging the batteries. That and a number of others are the kinds of environmental monitoring solutions we put in place. It could be remote access control – for someone accessing a cell site of a GSM company without the right permission, we can have monitoring on that, whereby we send SMS or e-mail to the company, if it is connected. To ensure that technicians are not deployed to field for no reason, this kind of solution connects you pin-point to business-critical areas and issues are brought to your attention. You can understand sometimes if an ATM at The Palms or some remote village goes down, the priority is to get the one at The Palms up before that at the village. Those kinds of solutions would give you detailed information to make decisions around business.
Fibre Backbone
Dimension Data is an infrastructure company but it has a subsidiary called Internet Solution (IS), which is an ISP. IS leverages the likes of MTN using multiple options. Dimension Data does not provide their own infrastructure, but takes existing infrastructure, carry along on top of that and then maximize it for customers.
Putting in Place Customer Interaction Solutions
It all depends on the business needs. You have different applications around business requirements. If you look at the GSM world, their customers need to get information around their billings and issues concerning the network. In their interactions with their customers, the first touch point is the call centre. Now the call centre is not just about the telephone; it is a multiple channel to get hold of call centre agents whether by voice, e-mail, fax, SMS or whatever. So, the complexity of the solution that the service providers put in place to communicate with their customers, determines the kind of service we can offer such service provider. A call centre that cannot be reached either by e-mail, SMS or phone call has a big problem. As it is, 90 per cent of the call centres are over subscribed – you can never get through and you end up getting an automated message. I think there is a lot to be desired around the management of a call centre. The technology is the easy part; it is only about 10 per cent. Actually, the staffing, training and understanding of customers’ requirements are very crucial in the field. In the banking sub-sector, Internet banking, telephone banking, require a mature call centre agent to understand the needs of the customer and also have a history of what the customer has done. If I have an issue about a money transfer that was meant to have been deposited the day before and my feedback is that it is not in yet and I should call later; if I call the agent later on, he/she would be required to have a history of how many times I have called. The trend worldwide was to reduce the number of bank branches and go to call centres, but I think generally people like to have human contact. You see that in Nigeria now, and that is why you find numerous bank branches scattered all over. There are challenges around call centres per se, but you cannot do without them.
Idea of Good Network Security Solution
Security is not just network security, there is internal security, wider area network security – there is a bunch of stuffs which goes around security. So, I would say that security is something that needs to be monitored all the time, and you have to have a security provider who would actually proactively update from inside the business through the edge of the business, to the external business. Our biggest challenge today is data integrity and people stealing data. There are lots of good solutions coming up to address that issue. Dimension Data has a security business which uses the best of breeds from various vendors, and we put them together to give customers a holistic solution. 
What are the implications of using products that have reached end-of-life?
Manufacturers provide support which lasts for a period of time – say 3 or 5 years. Once it gets to end of life, the support either ceases or becomes very expensive. There are certain devices that can run forever and you would never have an issue. The problem is, if you are running mission critical applications say banking, oil & gas applications or payroll, can you afford to run on equipment that are of end of life with no support? I would say no! If you are an enterprise business, you need to be able to provide services to your customers, it is imperative that you ensure you stay ahead of the game because if you do not, your competitors are going to provide a better service with innovations. That is what it is all about. People develop equipment that cannot last forever. Things change, we change; we want more out of our lives while doing it with less.
Strengths of IT as a Service
IT as a service is becoming a real part of our business now. An enterprise with a massive IT department could call on a company like Dimension Data that has a pool of resources in all levels that can be deployed on time required basis. IT as a service is difficult for customers to understand, but we are getting to a stage where we have the outsource and the in-source model – we would be providing manpower to do the job and the customer makes some service level agreements. If the system goes down or if the manpower is not available, we have to provide an alternative. Dimension Data is not a company where we provide services and not meet our service level agreements. We provide 100 per cent service level agreements, and are priority driven. That is a great opportunity for customers to leverage their kind of solutions. So I believe IT as a service is going to grow tremendously in the next 18 months to 3 years as the demand for it increases.
Dimension Data’s Global Services Operating Architecture in Nigeria
GSOA literally is a global services operation which cuts across the entire world. If a call is logged today in Nigeria, that call can be tracked to Europe, America and Asia. If we have an engineer who is based in London, he should able to offer support without stress. So we have become a global support centre. Having said that, Dimension Data does not manufacture anything. We provide 1st, 2nd and 3rd level and sometimes 4th level support. With the right agreement with the OEMs, we pass on the 4th level support to them to sort out. We are in global partnership with Cisco, Microsoft, IBM and a score of others.
Collocating for Best Results?
I am baffled how six operators can lay their own fibre throughout the country while in elsewhere, there are two or three national providers who provide infrastructure and everybody leverages on them. The infrastructure on ground in Nigeria now is non-functional. It could have provided a platform for every GSM and fixed line operator to carry their traffic on. Now with a situation whereby each operator puts his own fibre in the ground, I think there would come a time when all the operators realize that they need to work together, and would cooperate and provide interconnect not just on the GSM platform but in infrastructure, in order to make the best use of it. When two or three more offshore Internet cables come into this country, Nigeria would become like a “Christmas tree” in terms of bandwidth. When offshore cables arrive here, I think we would see a lot of interactions among all the operators – using one another’s fibre to get Internet and voice traffic to the end of Nigeria. So, maybe it is not a bad thing that these cables are laid now, but it is at a cost to the end users of ICT services. Mark my words, when reliable offshore cables come into this country, you are going to see business, education, healthcare and government grow to a higher level. Moreover, the more offshore cables, the better because those would drive down the cost of bandwidth in the country.

 


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Dufil Takes Donation of Indomie Noodles Cartons to Vulnerable Communities in Abuja and Environ

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In line with its commitment to provide critical support to indigent members of communities around the country in the face of the ongoing economic challenges, Dufil Prima Foods Limited, makers of Indomie Instant Noodles, in partnership with Golan Helps Abuja Food Bank Initiative (GHAFBI) and Meluibe Foundation on Wednesday, April 17 distributed Indomie noodles cartons to vulnerable communities in Kuje and Kubwa Local Government Areas in Abuja.

With the goal of alleviating hunger and supporting communities across Nigeria, Indomie Instant Noodles has committed to donating a substantial quantity of noodle packs to various NGOs working tirelessly to address food insecurity.

These organizations play a crucial role in reaching remote and underserved areas, ensuring that nutritious meals reach those who need them most.

“We are deeply committed to making a positive impact in the communities where we operate,” said Olusola Olayinka Idowu OON, former Permanent Secretary, Budget and National Planning, and the CEO/Founder of GHAFBI.

“At GHAFBI, we believe that everyone deserves access to wholesome and nourishing food. Our partnership with Dufil Prima Foods to donate Indomie Noodles packs is a big step towards addressing food insecurity and supporting vulnerable communities in Abuja”, said Idowu who was also the former National Conveyor, UN Food System Dialogues in Nigeria.

Speaking in the same vein, Obialunanma Nnaobi-Ayodele, Executive Director, The Meluibe Empowerment Foundation, expressed her gratitude to Indomie Noodles for the partnership. “Our vision as an NGO is to change the world one step at a time, by providing relief and support to vulnerable communities.

This is achieved through collaborations and partnerships, one of which is what we have done with Indomie Noodles. We remain grateful for their support through this food relief initiative”, she said.

By partnering with NGOs, Indomie Instant Noodles works closely with local leaders and community heads in directly engaging with rural communities to distribute noodle packs and provide immediate relief to families facing hunger and ensuring that food assistance reaches those who are most in need, especially in hard-to-reach areas.

“We are grateful for the opportunity to collaborate with NGOs and community leaders to make a meaningful difference in the lives of people facing food insecurity”, said Temitope Ashiwaju, Group Corporate Communications and Events Manager, Dufil Prima Foods Limited. “Together, we bring hope, love and relief for all”.

The community leaders and some of the beneficiaries also expressed their immense gratitude to Indomie for the support, stressing the impact the products donated will have in alleviating hunger in their communities.

Speaking at the outreach centre, His Royal Highness, Muhammed D. Jibril, Community Leader of Gbazango Community in Kubwa Local Government Area said: “I am very grateful to Indomie Noodles for coming to our aid in these challenging times. I pray for more expansion and growth for the business and may God bless Indomie Noodles”.

Other communities who benefited from the product donations include Wunmi, Tondo, Godoji and Shazhi communities in Kuje Area Council of Abuja.

Dufil Prima Food’s donation of Indomie Noodle packs underscores its commitment to corporate social responsibility and its dedication to supporting communities in need. By providing essential food relief, Dufil Prima Foods is contributing to the well-being and resilience of vulnerable populations in Nigeria.

Indomie Instant Noodles remains dedicated to bringing joy to mealtimes and making a positive impact in communities around the world.


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Verra Certifies d.light’s Clean Cookstove Projects in Sub-Saharan Africa

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A series of pioneering projects by d.light, the global provider of transformational household products and affordable finance for low-income households, to distribute 600,000 energy-efficient clean cookstoves in Kenya, Nigeria, and Uganda have been officially certified by global verification body Verra.

This certification confirms the d.light projects as trusted, verified sources of high-quality carbon credits in the voluntary carbon markets (VCMs).

The d.light projects aim to simultaneously reduce carbon emissions, tackle indoor air pollution, and reduce deforestation through the sale of highly efficient biomass cookstoves subsidized by the revenues from the sale of carbon credits.

Since their launch in late 2022, the projects have positively impacted more than one million lives and are projected to transform more than three million lives by 2025.

Commenting on the news, Karl Skare, d.light’s Chief Product and Strategy Officer, emphasized the projects’ positive impact, “With these projects, we’re not just addressing environmental concerns but also enhancing quality of life for millions.

“Each project underscores d.light’s commitment to practical, innovative solutions that address both environmental and social challenges, as part of our mission to transform the lives of one billion people by 2030.”

Each year, domestic cooking emissions contribute more than two percent of total global GHG emissions and up to 25 percent of anthropogenic black carbon emissions.

Highly energy-efficient cookstoves solve this problem by reducing biomass use by up to 70 percent compared to traditional cooking methods, cutting emissions of both carbon dioxide and black carbon.

The d.light projects are expected to reduce emissions by up to 12 million tons, contributing to climate change mitigation. These emissions reductions will be registered as carbon credits in the voluntary carbon market.

As well as reducing emissions, clean cookstoves are also a benefit to public health. According to the World Health Organisation, exposure to smoke from cooking fires causes an estimated 3.2 million premature deaths worldwide each year and is still one of the predominant causes of pollution-related illness and death in Africa.

In Uganda, for example, less than one percent of the population has access to clean cooking, household air pollution is the one of the largest risk factors for death and disability.

In addition, switching from traditional three-stone open fires to cleaner, energy-efficient cookstoves significantly reduces deforestation and reduces threats to wildlife and biodiversity caused by habitat loss.

Skare explained, “By subsidizing energy-efficient cookstove costs through carbon financing, d.light makes clean cooking accessible to more households, which in turn leads to healthier living conditions and conserves natural resources as well.

“Our projects in Kenya, Nigeria and Uganda are models of how sustainable investments can yield multiple co-benefits, aligning with global efforts to combat climate change and also promoting socio-economic development.

Skare added, “d.light now has projects certified by both Gold Standard and Verra, the world’s two leading certifiers of carbon credits. Organizations looking for ways to offset their own emissions can be confident that when they purchase carbon credits in d.light’s clean cooking projects in sub-Saharan Africa, they are investing in transformative initiatives that reduce harmful emissions, improve people’s health and quality of life, and help conserve the environment as well.”

 


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Remedial Health Unveils New App with Digital POS to power operations for Africa’s Neighbourhood Pharmacies

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Remedial Health, a health tech startup that develops solutions to make Africa’s pharmaceutical value chain more efficient has unveiled an updated version of its customer-facing app, designed to function as an operating system for neighbourhood pharmacies and Proprietary Patent Medicine Vendors (PPMVs) across the continent.

The new app comes with a digital POS terminal to support payment collection, virtual business accounts to receive payments, an in-built barcode scanner feature for recording product sales and store-switch functionality to enable the seamless management of multiple stores, as well as inventory management solutions for restocking and easily identifying short-dated products.

The app also offers comprehensive financial reporting to manage profit and loss, and data analytics to inform decision making.

Despite accounting for 85 per cent of retail medicines sold in Africa’s pharmaceutical industry (projected to reach $70 billion market size by 2030), the absence of bespoke digital tools to manage their unique sales and inventory management needs means neighbourhood pharmacies and Proprietary patent Medicine Vendors (PPMVs) are unable to run their operations as effectively and profitably as possible.

At the same time, the reliance on paper-based inventory and sales management processes means manufacturers have limited empirical insights into customer behaviour to inform their decisions on production and distribution.

The new Remedial Health app has been designed specifically for healthcare businesses in Africa, with tailored features that have been designed to support effective decision making to drive business growth and profitability.

Starting in Nigeria, healthcare businesses can access vetted medicines, and manage their sales and inventory on one easy-to-use platform, freeing up time and capacity to effectively serve their customers and communities.

The app also enables Remedial Health to provide consolidated, real-time data on market behaviour to manufacturers for increased profitability and better decision-making across the value chain.

According to Samuel Okwuada, CEO, and co-founder of Remedial Health, “Neighbourhood pharmacies and PPMVs represent the frontline of healthcare delivery in Africa but they have historically been left to their own devices to figure out how to be efficient and profitable.

“Our mission is to empower these essential service providers with the tools they need to manage day-to-day operations and seamlessly run their practices effectively. We spent a lot of time interacting with our customers in the process of delivering this product and the feedback has been great.

“We are excited by the opportunity to get the app into the hands of pharmacies and PPMVs across the country to support their ongoing success, as well as the health and wellbeing of the nation”.

In 2023, Remedial Health sold more than 300 million individual packs of medicines to 7,500 hospitals, neighbourhood pharmacies and PPMVs across all 36 states of Nigeria.

Its customers also improved their profits by 30 per cent on average, with access to more than 8,000 vetted products at the same, or better than, open-air medicine market prices.

They can also access same-day delivery and leverage inventory financing to minimise cash-flow friction for routine orders and maximise sales opportunities.


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