Connect with us

Uncategorized

Courier Companies Not Happy With Illegal Operators-Olufade

Published

on

Kindly share this post

Toyin Olufade, president, Association of Nigerian Courier Operators (ANCO) has immense knowledge of the courier industry having cut his teeth in DHL for nearly two decades. Olufade breathes sleeps and speaks with passion about the industry.

He is also the managing director of Swift Courier limited, a company founded in 1997 and today a frontrunner in the sector. Olufade spoke to Emeka Okafor on a wide range of issues.

Courier and Economic Development

I would want to say that as at today, the industry itself is just about 30 years old in Nigeria and it is still emerging. It is a growing industry and we expect it to contribute its own quota to the development of the economy of the country. Courier is what people call air express, movement of sensitive document at a rapid rate from one origin to a destination within the country or outside. Therefore, if you are talking about industrialization, the courier industry plays a prominent role. If you are talking about express document, you need courier and that implies that information can begin to move from one place to another at a very fast rate. We utilize the air, the road and the sea and that means we contribute to the development of the transport industry. Apart from that, do not forget we also utilize utilities. In this case we are talking about motorcycles, cars, trucks and we are a very high demand sector for these equipment. When you talk about employment, we have a lot of people employed in courier companies. If you believe that registered courier companies are about 240 in Nigeria at the moment, then you can imagine the number of employees in that sector. It is expected that each courier company should have at least five offices nationwide; so you can imagine the number of people in each office. So, it is a very big industry and we are still tracking the throttle. As it is on the international scene, a lot of courier companies have airlifts of their own but we are limited here. If you look at it in general, the courier industry, the air express sector, logistics sector, which all come under the same umbrella, contribute in the development of the economy.

Experience as ANCO President

You see, they say uneasy lies the head that wears the crown. Right now, it is an evolving association. We are just about 4-5 years in the making and we thank God that we are duly recognized. Our mandate was handed over to us by Chief Cornelius Adebayo, immediate past communications minister, who was very supportive. That was some two and half years ago and since then, we have been waxing strong. The ideal is to promote the industry, to coordinate the activities of the courier industry and to ensure that we deliver service to the customers and clients alike. As for followership, we encourage our members, each registered and licensed courier company; that is registered with the CAC and licensed with the Courier Regulatory Department (CRD); to become a member so that we can have a vision of how to further develop the industry by contributing our quota in an organized, coordinated method and procedure. So far, we are making our impact and we are trying to coordinate it with other stakeholders in the industry. We work with the Shippers Council; we work with airfreight people, the commerce ministry, the embassy, so that we can have a coordinated approach to service delivery. Well, it has been good and membership of ANCO now ranges between 50-55 members. People are becoming aware of the need to come together to fashion a way forward, especially with the challenges that exist. The association in recent past has made its own input into other national assignments. We have been invited to several for a where we were asked to deliver papers and make our own input into those other organized private sectors. So, things have been working well for ANCO and we are actually asking other people whom we are hooking up to, to come together so that we can determine the way forward for the sector.

Illegal Operators

The funny thing is this, as you find a means of curbing their activities, they device another. It is an unending battle. But we are not relenting. Many thrive on illegality, they want to cut corners as to avoid due payment to government; and also cheat unsuspecting customers. The battle has been on by the courier regulatory body and we give them our one hundred percent support. As a matter of fact, in the last meeting we had with the regulatory body, we told them we were even prepared to go on raiding rounds with them so as to express our support. Let it be known that registered courier companies are not happy with the illegal conduct of others because the truth of the matter is; it keeps the industry in a bad light because if one company errs it is like every other company has done wrong and we want to clear negative impressions. We are professionals, adequately and well trained to offer optimum quality service to the country. Yes, illegality exists. You will be surprised that every person believes that he can run a courier service. It becomes a matter of just give me the letter and I will take it there. As such you find road transporters, the airlines and individuals running courier service from the booths of their cars in car lots, no fixed address. It is really dangerous for the industry and we give our support to the CRD in the current fight to correct the illegality.

ICT and Courier Sector

ICT and courier work together because we are talking about information processing. For instance, in courier we have what is called ‘Track and Trace’. That is, if you hand over your documents to me, it means you will be able to process it and know where it is at any point in time until it is delivered and of course, you cannot do that by word of mouth. It is information that is fed into information devices. For the industry itself, it also advertises us. If you have a website, people know where you are and you can feed them with information about you at any time. I have received calls through the internet from people and associations trying to find out about certain companies and it was easy for me to give them information or ask them to visit the companies’ websites. See, it makes life easier. So, ICT is very crucial to courier and I know by the way we are going; there will be further development between ICT and the Air Express industry.

Postal Reform

We should not talk much of postal reform because that is more of the public sector postal system. The postal system is not operating on the optimum currently but it is to our own advantage because it has helped us to move forward too. If it were effective, what would have happened to courier? But we have to step up ourselves and be able to deliver on time. The postal reform is necessary in Nigeria because the country is one of the poorest corresponding countries in the world. We do not write much and as a matter of fact, we do not even read. We need to improve on our communication at the postal sector which will rub off on the courier industry. As for the postal commission, it is what we the private sector operators and stakeholders agitated for. We really believe that it is an unfair practice to have a player regulating. There is no way he can be justified and we want to say that ANCO is impressed by the way things are going. We feel that it should even have been considered by the Senate at the moment but I believe it is already there and they are looking at it and probably thinking whether to make further submissions. We are eagerly looking forward to the establishment of the postal commission which will regulate and guide the operations of the postal sector.

Expectations from the Commission

We expect that there will be a more coordinated approach to service delivery and at the moment we have a sole regulator whose sole responsibility is to ensure that the consumer gets the best service which means that there will be more competition and effectiveness on service delivery and people will demand more from us. It will also affect pricing, time delivery and ways in which we offer services. It can even give rise to categorization because we will then begin to specialize. We are looking forward to its implementation so that consumers can begin to experience the effects.


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

Uncategorized

Dufil Prima Foods Brings Relief to Indigent Families in Abeokuta

Published

on

Kindly share this post

Dufil Prima Foods, makers of Indomie instant noodles, in partnership with the Human Rights and Grassroots Development Society, extended its goodwill to the shores of Abeokuta, Ogun state, at a product distribution event on Tuesday 24 April, where cartons of Indomie noodles were distributed to the underprivileged, as part of its ongoing efforts to support families worst hit by the ongoing economic hardship.

The event which saw a thousand vulnerable families go home with a carton of Indomie each, individuals present were also provided with cooked noodles to help relieve their immediate hunger.

The outreach had in attendance members of the disabled community, orphans, widows, the elderly, pregnant women, and vulnerable families.

The outreach is in alignment with the brand’s goal to feed two million consumers across various cities and communities in Nigeria, by collaborating closely with recognized NGOs to ensure that only the most vulnerable persons in the various cities and communities are invited and given a carton of Indomie and a fresh bowl of the nourishing tasty noodles.

The event was graced with the presence of notable dignitaries including the representative of the Commissioner for Women Affairs and Social Development in Ogun State, Mrs. Wonuola Kassim; the Ogun State Chapter Chairman of the Nigeria Labour Congress, Comrade Hammeed-Bello Aderinola; a representative of the Sector Commander of the Federal Road Safety Corps (FRSC), Superintendent Adeoye Adejoke Asake; the Chairman of the Ogun State Police Community Relations Committee (PCRC), Venerable (Dr.) Samson Kunle Popoola, Chairman of the Peace Initiative Network, Dr. Femi Sodipo , and Trace PRO, CDR. Babatunde Akinbiyi, amongst others.

Mrs. Wonuola Kassim in her keynote address, commended the efforts of Dufil Prima Foods Ltd, and acknowledged that this was not the company’s first CSR initiative as she recalled that it had embarked on a similar venture in 2020.

“This program cannot be more timely than a time like this, when to feed becomes very difficult for most people. This is the kind of gesture which would linger for ages in the hearts of the beneficiaries. The objective of the palliative distribution is to alleviate the hardship faced by the citizens due to the recent removal of fuel subsidy by the Federal Government”, she said.

Speaking in the same vein, Popoola of the PCRC said: “We believe in PCRC that food security and eradication of hunger will go a long way in reducing the level of criminality in our society. What we have seen today is a conscious effort on the part of the organisers to see to the eradication of poverty, eradication of hunger and to support the food security initiative of the Government”.

Other dignitaries present also expressed their gratitude for Indomie and the organisers of the event, the Human Rights and Grassroots Development Society. They commended their efforts for taking the right steps to ensure that families across the country are catered for in these challenging times.

Indomie Instant Noodles remains steadfast in its quest to provide satisfaction and put smiles on the faces of families across Nigeria.


Kindly share this post
Continue Reading

Uncategorized

Defending the foundations for connectivity

Published

on

Kindly share this post

By Engr. Gbenga Adebayo

In 2001, when the first GSM call was made in Nigeria how many of us would have envisaged the digital world that we live in today? The pace of growth and the rate of adoption of telecoms solutions in Nigeria has been revolutionary. It is a globally acknowledged case study that we should be proud of and a clear demonstration of what can be achieved.

Almost all of us today are reliant on the network connectivity that it has enabled in different shapes and forms. From the simple need to communicate with loved ones, to the digital platforms that enable our access to and consumption of entertainment, financial products and other critical services. Our reliance on these systems is becoming more and more acute, whether it is citizens, governments, or corporations. System downtime is increasingly disruptive and offline manual redundancies are often in the advanced stages of being phased out. The pace of this transition is not slowing down. With the core infrastructure in place, innovation is driving the exponential growth of services that ride on it. From the fully adopted social media that has changed the way we interact, to the emerging Artificial Intelligence (AI) revolution.

While this innovation is enabling exciting new possibilities, there is a tendency to focus on those opportunities, to the detriment of the core infrastructure on which it rides. It is imperative that we retain a focus on the optimisation of that infrastructure and enable continued investment in its development. We have seen how the transition from 2G, through to 3G, 4G and 5G have each enabled the development of more and more sophisticated solutions.

The continued development of core infrastructure has to be sustainable, and over the last few months we have begun to see the challenges that the operators that provide it are facing. Both MTN and Airtel have declared significant foreign exchange (FX) losses in Nigeria, and the stress is not linked to them alone. The entire ecosystem is battling with a range of challenges that must be addressed. If we fail to do so, the downstream impact on innovation will be severe. Telecoms infrastructure requires a base level of investment to maintain its current capabilities, and significant additional investment to expand and grow. It is capital intensive and that capital has to be generated through sustainable business models.

At the heart of the challenge the industry faces is the issue of rising costs. Recent financial losses are directly linked to the cost of operating towers that rely on inputs like diesel, which have increased significantly as the Naira has depreciated. The provisions large telecom companies have had to make, and the consequent losses and impact on their reserves is a red flag. It tells us that business as usual is not sustainable. If we continue as we are, then those companies will struggle to continue to invest in and maintain existing services.

But those costs are not the only challenge. General cost inflation, multiple taxation, regular and damaging vandalisation of infrastructure and the costs associated with regulatory compliance all help contribute to the high cost of operations. We cannot continue to follow a path that asks those companies to simply accept those rising costs. It is no longer sustainable, and we have reached an inflection point.

This is a critical moment for the industry. How we approach and resolve it will define the future of Nigeria’s digital economy. If you want to be able to enjoy the benefits that digitisation brings. If we want the infrastructure that enables AI and helps us drive growth, then we must take action now.

Cost-reflective tariffs, like it or not, are simply non-negotiable. We have seen the impact of price controls in other segments of the economy, like power. If providers cannot operate sustainable business models, then they stop investing. When that happens, the existing infrastructure starts to crumble. For power, a consumer can choose to take ownership of the solution by buying a generator, or a solar panel. For fuel, the government can step in as the provider of last resort and manage a subsidy regime that mitigates the impact on the population. Those options are not available in the telecoms sector. There is no self-help solution.

We fully understand and appreciate the financial stress that Nigerians are experiencing today. The cost of living is the single most significant factor in most people’s daily lives. But those people are still able to enjoy the benefits that connectivity brings, at the price they paid before these challenges became so acute. Imagine a future in which the gains of the last twenty years are reversed. Nigeria, and Nigerians simply cannot afford it. The pain that we would feel under those circumstances would be exponentially worse.

We need to find a long-term, sustainable and manageable solution to this problem. Prices will need to rise, but action needs to be taken in a measured way, through sustainable conversations and partnership with the government. It is time to address this head on.

Engr. Gbenga Adebayo is the Chairman, Association of Licensed Telecoms Operators of Nigeria (ALTON)


Kindly share this post
Continue Reading

Uncategorized

LCCI Urges FG to Simplify Trade Procedures to Boost Economy

Published

on

Kindly share this post

The Lagos Chamber of Commerce and Industry (LCCI) has said that the government needs to simplify and harmonize trade procedures and address bottlenecks in order to boost economic growth in the country.

President of LCCI, Mr. Gabriel Idahosa, gave the charge at a Quarterly media briefing on the State of the Economy yesterday in Lagos.

He said that the government has to create an atmosphere that promotes export growth and competitiveness, which is projected to boost export earnings, raise domestic revenue, improve citizens’ welfare, and increase business productivity.

“We recommend that reforms must include simplifying and harmonizing trade procedures as well as addressing bottlenecks such as port logistics, congestion, and transportation costs. This is expected to position the country as the commercial centre of the region and a springboard into regional value chains,” he stated.

On managing the persistent high inflation, the LCCI president said both monetary and fiscal authorities should focus on the factors driving the inflation rates by tackling the supply-side deficiencies instead of focusing too much attention on the demand-side management.

“We urge the Central Bank of Nigeria (CBN) to continue with its foreign exchange (forex) market reforms with intense discipline, as the high exchange rate against the naira is a major driver of the skyrocketing inflation rates.”

Idahosa acknowledged the improvement in the naira exchange rate in the last few days, moving towards the level of N1000 per dollar or lower.

“CBN needs to sustain its policy and regulatory reforms in the FX market, adopt policies that would attract more FX inflow into the economy as well as build market confidence in the performance of the FX market,” he added.

 


Kindly share this post
Continue Reading

Trending