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Sterling Bank Signs into Customer Complaints Portal

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Sterling Bank Plc has been registered as a “Responsive Company” as it signs into reportam.com.ng, a free-to-use, independent and unbiased portal where Nigerian consumers can post reports about good and bad customer service experiences.

With this development, the lender now has the opportunity to get automatic alerts about complaints or compliments, view customer details, respond to reports and reach out to customers, among other benefits.

Ms. Oluwabusola Awosile, customer experience manager of Sterling Bank, said: “We are happy to register Sterling Bank as a Responsive Company on reportam.com.ng. Delivering excellent service experience is at the forefront of what we do and we appreciate any platform that allows us to do this well.”

Also, Mrs. Ireti Oladapo, head of Communications for Reportam.com.ng, said: “We are happy that Sterling Bank has shown true commitment to resolving its customers’ issues by registering on our platform. “We hope other companies in Nigeria will emulate Sterling Bank and see the value this platform provides and register as Responsive Companies.”

Reportam.com.ng, created by a group of young Nigerian professionals, is an online customer service feedback and complaint portal.

Meanwhile, the bank said it has concluded plans to increase its Automated Teller Machine (ATM) points to 700 before the year ends, from 585 and 5,000 Point of Sales terminalsn (PoS).

The move, according to the bank, was to ensure ease of transactions by its customers next year and also cushion the perceived effect of the reintroduction of the ATM charge of N65 by the Central Bank of Nigeria (CBN) on Remote-on-Us.

The bank said that additional ATMs galleries will be put in place in strategic locations nationwide, while a robust infrastructure to support the expansion has also been put in place.

Shina Atilola, group head, Strategy and Communications of the Bank, disclosed that the lender has commenced the aggressive roll out of the ATMs nationwide.

“We have almost doubled our ATM count between December last year and September 2014. We started the year with 300 ATMs, but aim to close the year with about 700. This would involve additional deployments at existing locations, partner locations and ATM galleries”

He also stressed that the public needed to know that beyond cash withdrawals, customers could confirm their account balances, do transfers (inter and intra bank), pay bills such as electricity and DSTV and buy air time at the Bank’s ATMs.

“As a financial institution poised to enrich lives, Sterling Bank will continue to maintain high quality ATM services by supporting the inter-operability of the payment system in the country.

“We will continue to deploy more ATMs to promote the cash-less policy of the CBN and ensure that our customers are provided with enough platforms to do their financial transactions,” he added.


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E-Financial

Retiree Slams N50m Suit against over Alleged Privacy Breach, Unauthorized Accounts

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Abiodun Olokunjuwon, a retired civil servant based in Ibadan has instituted a N50 million lawsuit against Moniepoint Microfinance Bank at the Oyo State High Court, alleging that the fintech company opened unauthorized bank accounts in her name without her knowledge or consent.

Retiree Slams N50m Suit against over Alleged Privacy Breach, Unauthorized Accounts

Filed in February 2026, the suit is among the first significant cases testing the enforcement of the Nigeria Data Protection Act 2023 against a Nigerian fintech institution.

According to the statement of claim, the plaintiff became aware of the alleged unauthorized accounts only after her legitimate bank account was restricted pursuant to a garnishee order linked to a debt she denies incurring.

The restriction reportedly prevented her from accessing funds needed for essential transactions.

The claimant alleges that Moniepoint opened two separate accounts in her name using her National Identification Number (NIN) and Bank Verification Number (BVN) without proper authorization or verification.

Following the discovery, she submitted a Data Subject Access Request (DSAR) under the NDPA 2023. Documents allegedly provided by the bank, according to the suit, revealed significant verification lapses.

The plaintiff claims the accounts were opened using falsified documents, including what she describes as a fake NIN slip and contact information unrelated to her.

She further alleges that the accounts listed a Lagos residential address where she has never lived.

The suit contends that Moniepoint failed to implement adequate identity verification and address confirmation procedures before creating and operating the accounts. It further alleges breaches of statutory obligations under the NDPA 2023, including:

  • Failure to ensure personal data processed was accurate and lawfully obtained
  • Failure to implement appropriate technical and organizational security measures
  • Failure to prevent unauthorized or fraudulent processing of personal data

The claimant maintains that these alleged lapses resulted in serious personal and financial harm.

The plaintiff is seeking N50 million in damages for emotional distress, health complications, and disruption to her financial life.

She is also asking the court to order the permanent closure of the allegedly unauthorized accounts.

No date has been fixed for hearing on the matter.


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TAJBank Secures A1 Ratings from Agusto, Datapro

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TAJBank Limited has received A1 credit ratings from Agusto & Co and Datapro, marking an upgrade from the Bbb+ rating assigned by Agusto about two years ago and placing the non-interest lender among the highest rated operators in Nigeria’s non-interest banking space.

The rating agencies attributed the improved score to the bank’s high quality balance sheet and strong earnings ratios in the 2025 financial year. The assessment also covered credit risk and operational resilience.

Despite the prevailing economic challenges, the bank was noted to have strengthened its position through operational efficiency and customer-focused services in line with ethical banking principles.

Speaking on the development during an interactive session with journalists on the sidelines of a banking stakeholders’ event in Abuja, the Founder and Chief Executive Officer, Hamid Joda, described the ratings as evidence of the bank’s focus on risk management and internal controls.

He said, “TAJBank Limited latest ratings by these reputable agencies have again validated the management’s commitment to world-class standardisation of the bank’s operations, especially in terms of innovative, real time, techno-powered services and risk management for our growing customers on a sustainable basis.”

Joda added that the bank’s priority remains the deployment of high operational standards to protect customers’ interests.

“As we have consistently maintained, our primary goal is to deploy world-class operational standards and services to protect the interest of our customers with a view to surpassing their expectations and retaining TAJBank at the leading edge of the NIB subsector on a sustainable basis.

“The message these latest best ratings by Agusto & Co and Datapro of our bank is sending to our customers, investors and stakeholders in the non-interest banking space is that with TAJBank, they can be rest assured of safety of their investments, transactions and readiness of the bank’s management to give all that it takes to grow their businesses and support their individual socio-economic wellbeing come rain or shine,” he said.

Also commenting on the ratings, the bank’s Executive Director, Sherif Idi, said the A1 scores reaffirmed management’s commitment to best practice standards.

“The A1 ratings by Agusto & Co and Datapro, the foremost ratings agencies in the country, have reaffirmed TAJBank’s management’s unwavering commitment to best practice standards through prioritisation of investment in human capital, innovative technologies and branch network expansion to consistently make our bank the preferred choice for customers in the NIB subsector of the banking sector,” he said.


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Fidelity Bank Launches HerFidelity Apprenticeship Programme 2.0 to Boost Women Entrepreneurship

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Fidelity Bank Plc, leading financial institution, has announced the launch of the second edition of its flagship women-empowerment initiative, the HerFidelity Apprenticeship Programme 2.0 (HAP 2.0).

Fidelity Bank Launches HerFidelity Apprenticeship Programme 2.0 to Boost Women Entrepreneurship

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Designed to equip women with practical, income‑generating skills and structured pathways to entrepreneurship; HAP 2.0 will build on the success of its inaugural edition held in 2023.

Speaking with journalists at a media chat to herald the launch of HAP 2.0, the Divisional Head, Product Development, Fidelity Bank Plc, Osita Ede, explained that the initiative has been enhanced to deliver greater impact.

“HerFidelity Apprenticeship Programme 2.0 reflects our commitment to continuous improvement. Having evaluated feedback from the first edition, we have returned with stronger partnerships and deeper mentorship programmes to ensure that women acquire not just skills, but sustainable economic opportunities,” he said.

“At the heart of the programme is guided, real‑world learning. Participants will undergo intensive apprenticeship training under reputable institutions and industry experts across select fields such as hair styling, shoe making, auto mechatronics, and interior decoration,” Ede added.

He noted that HerFidelity Apprenticeship Programme 2.0 goes beyond skills acquisition by offering participants a wide range of business advisory services. These include business and financial literacy training, mentorship support throughout the apprenticeship journey, access to Fidelity Bank’s women‑focused and SME financial solutions, as well as guidance on business formalisation and growth strategies.

Further emphasising the bank’s vision, Ede said, “By integrating structured mentorship with entrepreneurial development, Fidelity Bank is positioning women not just as trainees, but as future employers, innovators, and economic contributors within their communities. This aligns with our mandate to help individuals grow, businesses thrive, and economies prosper.”

Interested participants are encouraged to indicate their interest by visiting https://bit.ly/Apprenticeshipbyherfidelity.

Ranked among the best banks in Nigeria, Fidelity Bank Plc is a full-fledged Commercial Deposit Money Bank serving over 10 million customers through digital banking channels, its 255 business offices in Nigeria and United Kingdom subsidiary, FidBank UK Limited.

The Bank is a recipient of multiple local and international Awards, including the 2024 Excellence in Digital Transformation & MSME Banking Award by BusinessDay Banks and Financial Institutions (BAFI) Awards; the 2024 Most Innovative Mobile Banking Application award for its Fidelity Mobile App by Global Business Outlook, and the 2024 Most Innovative Investment Banking Service Provider award by Global Brands Magazine. Additionally, the Bank was recognized as the Best Bank for SMEs in Nigeria by the Euromoney Awards for Excellence and as the Export Financing Bank of the Year by the BusinessDay Banks and Financial Institutions (BAFI) Awards.


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