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No End User Want to Experience Down Time- Gbenjo

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\Sunday Gbenjo is the managing director of Totaltelecoms Solutions Limited with over two decade experience in the telecom industry. Gbenjo has worked with the Nigeria Naval Dockyard, Sam Telecommunications, Briscoe Telecoms and has attended various international and local seminars and exhibitions. He spoke to chike onwuegbuchi about issues service delivery in telecom space among others.

Security Solution    
The solution is so simple; remember it is more security inclined. If you deploy the equipment, let us say at a bank with 10 to 15 branches in Lagos and outside Lagos, whenever there is a crisis in any of the banks, all they need do is press a button. Once the button is pressed, the emergency alert system would be transferred to the headquarters either in Lagos or Abuja and everybody will know that branch ABC located on Enugu Road is having a problem. It ensures that the law enforcement agents are quickly brought into the scene not only that, all the necessary information the law enforcement agents need to arrest the situation would be available.
Now the system has been modified to show pictures of what is happening at the. In our case, distance is no barrier, which means that if you want to monitor a location in Kano or Abakaliki and the headquarters which happens to be the monitoring room is in Lagos, you can easily do it. Not only that, you have the benefit of listening to all conversations at the troubled spot. Day in day out, we keep upgrading it at the requirement of individuals or corporate organizations by customizing it into what they need. Most of these things work with wireless distribution and all that is needed is small equipment.
Competing with Other Tracking Systems
The market is so big to the extent that one technology complements another technology. You will find out that where our system is needed, GSM tracking system might not be the suitable option. We still see ourselves as contemporaries within the IT sector. For example, we have a tracking system that can make use of Global System for Mobile communications, Sim cards, likewise there are some tracking units they have which make use of Radio Frequency (RF) signals. It is a matter of symbiotic relationship. The market is huge, where we are talking about a population of 140 million or more people. There is sufficient room to accommodate whatever anybody is bringing into the market, it a matter of one trying to pitch a tent in the market. I might decide that my technology should be for the banks and if the banks are satisfied with my product, they will key into it. Someone else might say he wants to address construction companies as his first point of call in the tracking business. Nigeria has a huge market for whatever anyone wants to offer, instead of competing with one another we can come under an umbrella, exchange ideas like what is happening with the Association of Telecommunications Companies of Nigeria (Atcon). If someone comes to our company requesting for a solution we do not have, we should be free to refer the person to the company which specializes in the solution. 
Managing Different Authorized Dealership
Apart from Motorola, we are an authorized dealer to Codan, we are also an authorized dealer of Tramingo tracking system. We are currently working with about 10 to 12 agencies under the United Nations. An agency might request for tracking unit while another might request for Codan radio equipment. It is a matter of giving you what you requested for, and managing them is not so difficult. It is about creating separate units that will handle each of the products. We have well trained engineers in data transfer equipment even up to factory level on Motorola equipment and Tramingo. Now we are going into surveillance radar system whereby we bring in what is called City Watch. I can be at Victoria Island and still watch what is going on in different parts of Lagos to ensure that security is provided for the rich, poor and everyone on the street. It is a matter of how the company is designed and how each of the units is put together.
Support for these Products and Solution
Any engineering firm either mechanical or telecom that wants to see beyond today must think about its product and what package it has in place for after-sale services. For instance, for Motorola products, before you are granted agency rights, they will ensure that you have competent engineers who have been well trained. Periodically, it is not a one-off training; it is a thing we do every six months. We also send them abroad for further training. All our equipment carries one to two years warranty and with that you should have adequate support otherwise you will keep changing equipment which might not be good for the business. At Totaltelecoms Solutions, after-sales service is our watch word. Most of the profit margin are from after-sales service so if we do not have competent engineers, the chances of we being efficient is not there. This time around time is money and no good end user will want to experience down time. Ours is to ensure that the down time of any equipment is minimal. Our after-sales service is valid and robust and we do not compromise standards.
Totaltelecom Solutions and Motorola
Totaltelecoms Solutions came into being about seven and a half years ago and right from inception, we have had a relationship with Motorola. Today as I am talking to you, we are ‘one tier representative in-country’ which means it is a total package. Total package comprises of marketing, integration, installation and consultancy. Before a company would be nominated to stand in for Motorola, it must have been well tutored and trained because what we do here locally is exactly what you get either in Chicago, Israel or wherever that kind of service is offered by Motorola. Apart from the Motorola representative that people know us with, we are also into system integration, bringing in new equipment, putting them together using our knowledge of engineering so that at the end of the day when Motorola sees some of the output of some of their products, they are amazed. This has happened several times. But you will find out that engineering in a global village now is more than doing jobs in the straight jacket the way it was brought from Chicago. Customers are becoming more and more sophisticated than what the manufacturers must have input into the system. It is now our obligation to ensure that we meet up with that challenge by adding extra value to customers.
Expansion Plan   
By February next year, we will open our Abuja office. We have about 30 dealers in Abuja who act as back- ups when we are not there. What we did was to train these selected dealers to position them to be able to offer after sale support our products they sale. We also have a liaison office in Port Harcourt which takes care of the South-South and South-East zones. Most of the jobs we do is unlike the GSM selling outlets where people have to see you. Trunking projects are up to about 100 to 120 million at a go, you will have to dialogue with customers, it takes time before they even put pen on paper and it is not something that happens every now and then. The equipment we deal in is more of safety, security, and industrial equipment; it is not something you can just pick from the street. We have to ensure that the organization we are working with has the necessary government regulatory approval documents. We have to check if you have the frequency license, if not we will have to link them with the Ministry of communication to ensure that the governmental aspect of the transaction is done before they can get back to us for deployment of the solution or products.

 


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Interswitch Inducts 3rd Interns into Its Developer Academy

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Interswitch, an integrated payments and digital commerce company, has announced the induction of the third and largest cohort of developer interns into its Developer Academy, reinforcing its long-standing commitment to building world-class technology talent and strengthening Africa’s digital ecosystem.

Selected from a pool of over 20,000 applications, the new cohort emerged through a rigorous multi-stage process involving technical assessments, and interviews. Their induction into the Developer Academy highlights both the scale of interest in software engineering opportunities in Nigeria and Interswitch’s role in nurturing the next generation of highly skilled technology professionals.

Commenting on the initiative, founder and Group Chief Executive Officer, Interswitch, Mitchell Elegbe, emphasised the importance of taking a long-term, ecosystem-driven approach to talent development.

“At Interswitch, we have always believed in the capacity to see beyond the immediate challenges and focus on long-term impact. While the migration of skilled talent remains a reality, our approach is to actively shape the outcomes by building a strong and sustainable pipeline of technology professionals.

“We are therefore committed to equipping individuals with the capabilities to contribute meaningfully to the broader technology ecosystem, locally and globally, not just for our own needs at Interswitch. In doing so, we are not only strengthening the industry but also reinforcing Nigeria’s position as a source of globally competitive engineering talent,” Elegbe said.

The 9-month programme brings together talents across key engineering tracks, including Backend Development, DevOps, Mobile Development, Frontend Engineering, and Quality Assurance.

Designed as an intensive and structured learning experience, the Developer Academy combines theoretical instruction with real-world application, equipping participants with the skills required to thrive in an increasingly global and competitive technology landscape.

Also commenting, Group Chief Human Resources Officer, Interswitch, Franklin Ali, said: “The Developer Academy reflects our long-term commitment to building talent at scale. We are equipping these young professionals not just with technical skills, but with the mindset, discipline, and adaptability required to thrive in diverse environments.

“Whether they build their careers within Interswitch, contribute to the local ecosystem, or explore global opportunities, they represent the strength and potential of Nigerian talent and carry forward the standard of excellence we are committed to building.”


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PIN Records 3.07Bn Media Reach, Expands Digital Rights Impact Across Africa in 2025

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Paradigm Initiative (PIN), a pan-African organisation focused on digital rights and inclusion, has released its 2025 Annual Impact Report, highlighting major achievements across Africa and other parts of the Global South.

PIN Records 3.07bn Media Reach, Expands Digital Rights Impact Across Africa in 2025

PIN

The report showed that PIN recorded a consolidated media reach of 3.07 billion in 2025, alongside a digital inclusion reach of 1,830 beneficiaries across five major initiatives.

It also disclosed that the organisation trained 282 stakeholders through cyber law engagements, hosted 55 events, and handled 11 strategic litigation cases, including one landmark privacy ruling.

According to the report, PIN expanded its digital literacy and skills development programmes through its Life Skills, ICTs, Financial Literacy and Entrepreneurship (LIFE) Legacy Programme, delivering training across 13 African countries.

The countries include Nigeria, Ghana, Kenya, Cameroon, Senegal, Tanzania, Uganda, and Zambia, among others.

The programme targeted young people, women, educators, and underserved communities, with a focus on strengthening digital skills, employability readiness, and online rights awareness.

In addition, PIN said it trained over 250 judges, prosecutors, and law enforcement officers across Nigeria, Ghana, and Zambia through its Stemming the Tides of Abuse in Nigeria’s Digital System (STANDS) programme and related cyber law trainings.

The organisation said the trainings were beginning to influence judicial and law enforcement practices in participating countries.

Executive Director of PIN, Gbenga Sesan, said 2025 demonstrated what could be achieved through commitment to impactful work despite operational challenges.

“Even though 2025 tested that conviction with the threats that accompanied it, digital expansion continued at pace.

“2025 was also a year that reminded us of what is possible when people commit to doing much-needed work well,” Sesan said.

The report also examined broader digital rights trends across Africa and the Global South, warning of a widening gap between rapid digital expansion and the protection of fundamental human rights.

According to PIN, 2025 witnessed an increase in vague cybercrime and cybersecurity laws, heightening risks of surveillance, censorship, and disproportionate enforcement.

It added that internet shutdowns, online harassment, and platform restrictions continued to shrink civic space, particularly during elections and periods of political tension.

“Governments accelerated the rollout of digital infrastructure while, in too many cases, sidelining the rights frameworks that should govern it.

“New cybercrime laws were passed in the dead of night. Internet shutdowns were deployed as tools of political convenience.

“Journalists, human rights defenders, women, and young people continued to bear the heaviest costs of a digital environment that treats rights as a footnote,” Sesan added.

Despite sector-wide challenges, the organisation said 2025 remained a year of sustained impact, supported by its team, sponsors, board members, partners, and supporters across the continent.

PIN reaffirmed its commitment to promoting a rights-based digital future where innovation is balanced with inclusion, safety, privacy, and freedom of expression.


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UK Reaffirms Commitment to Press Freedom, Science Journalism Training for Nigerian Media

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United Kingdom has reaffirmed its commitment to supporting press freedom and strengthening science and technology journalism in Nigeria through a media training programme for journalists.

UK Reaffirms Commitment to Press Freedom, Science Journalism Training for Nigerian Media

Speaking during the Advancing Press Freedom Through Science and Technology Journalism training organised by the UK Government, British Deputy High Commissioner to Nigeria, Jonny Baxter, said independent journalism remains essential to democratic societies and informed public debate.

Baxter, who hosted the journalists at his residence in Lagos, described the programme as part of the UK’s sustained engagement with Nigerian journalists, academia, and media stakeholders aimed at promoting ethical, evidence-based reporting.

“Strong, independent journalism is essential to democratic societies and informed public debate. That is why we take our relationship with the Nigerian media very seriously,” Baxter said.

He noted that the UK strongly supports freedom of expression and a free press, adding that the training programme was designed to equip Nigerian journalists with tools to interrogate data, challenge misinformation, and accurately communicate scientific and technological issues.

“In an age of rapid technological change, accurate, ethical, and evidence-based reporting has never been more essential,” he said.

Baxter highlighted previous training engagements held for Nigerian journalists in Abuja, Lagos, and the United Kingdom, noting that the latest programme builds on earlier workshops conducted in Portugal and London.

According to him, the initiative also reflects the UK’s commitment to deepening collaboration with Nigerian media professionals while improving public understanding of bilateral priorities such as economic growth, migration, and security cooperation.

He referenced the recent state visit of Nigerian President Bola Ahmed Tinubu to the UK as a major milestone in UK-Nigeria relations, stressing the importance of responsible media coverage during key diplomatic engagements.

“It was important for us to work closely with Nigerian media during the visit to ensure the public received accurate information while also helping hold all parties accountable to the commitments made,” he stated.

A panel discussion held during the event focused on challenges facing journalists in science and technology reporting, including misinformation, disinformation, access to reliable data, digital harassment, source protection, and legal risks.

Panelists noted that journalists face increasing pressure in a fast-paced digital media environment where algorithms often reward virality over factual accuracy.

They urged reporters to prioritise research, fact-checking, and verification while adopting practical digital security measures such as encrypting devices, password protection, and safeguarding confidential sources.

On misinformation and disinformation, panelists encouraged journalists to resist the pressure to publish unverified reports for speed or online traction.

“Don’t always rush to break news without verifying the facts. Trust is built through consistency, research, and cross-checking information,” one panelist advised.

The discussion also addressed concerns around Nigeria’s cyberstalking laws, with legal experts cautioning journalists to ensure all published information is factual, evidence-based, and defensible.

Participants were advised to maintain proper documentation trails, verify all claims, and avoid reliance on hearsay or unconfirmed digital content.

The training, organised in partnership with the School of Media and Communication, Pan-Atlantic University, is part of ongoing UK-backed efforts to strengthen journalism standards and media freedom in Nigeria.

Baxter encouraged participants to actively engage in the sessions and continue championing accountability journalism.

“Thank you for the work you do every day and for your commitment to advancing press freedom in Nigeria,” he said.


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