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Facebook Opens New Tools, 50m SMEs Connect Customers via “Pages”

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Facebook has announced that over 50 million businesses are now using Facebook Pages to connect with their customers all over the world.

Facebook said, “People are also communicating with Pages more than ever, with 2.5 billion comments on Pages every month. In Nigeria, 54% of people on Facebook are connected to an SMB.

Facebook said, it is introducing new features to make it easier for businesses to manage communications with customers from their Page.

What’s New:
More communication controls for Page owners: Pages can set the average time it takes for them to reply to messages: either “within minutes,” “within an hour,” “within hours” or “within a day.”

Redesigned inbox tells businesses more about their customers to better serve them: More context on the people businesses messaging them helps Page admins keep up with messages faster and manage conversations more easily.

An easier way to respond to and keep track of comments: A tool under the new Activity tab that helps admins monitor and respond to comments on their Page.

Sheryl Sandberg, chief operating officer, Facebook, “The number one challenge for small and medium businesses is reaching customers. Facebook Pages are the mobile solution for millions of businesses around the world because they make it easy for business owners to reach new customers and communicate with current ones where they are – on mobile.”

Also, Michael Sharon, Product Manager, Pages, “People can contact businesses anytime and from any device, so we’re offering new tools for Pages to better manage their customer interactions. Now it’s easier than ever for Pages to address both the public comments and private messages that people send them, in order to build and maintain strong relationships and grow their business.”

In addition, two case studies from Nigeria and Kenya respectively, Facbook disclosed, that Thando’s is the brainchild of entrepreneurial couple, and NYU Alums, J.G. and Taffi Ayodele, who designed the Africa’s first foldable ballerina flat shoe.

Their company aims to create a platform for creative talent on the African continent by crowdsourcing designs from African men and women who would otherwise have limited opportunities to design for a global audience.

Each purchase results in shared profits for the designers who were crowd sourced or selected as brand ambassadors.

Thandos are a new company but love the traction they’re seeing from Instagram and Facebook.

Also, Mikul Shah, founded EatOut, an online restaurant guide, booking system and magazine.

Founded in 2010 by Shah who, after living in London for over a decade, returned to Kenya and found there was no single place to find, review and book restaurants.

EatOut has since grown from a blog with 1 employee to a full-fledged company with an amazing team of 13 and growing.

They have won numerous awards including Kenya Tourism Award for Best Digital Media. 

Earlier this year, Facebook introduced new features for Pages to make it easier for businesses to be where their customers are and communicate with them anytime, anywhere.

As more customers interact with businesses on the go, Pages are the mobile solution for businesses.

Now there are over 50 million active business Pages and many of them are using their Page to communicate with customers. In fact, the number of messages sent to businesses on Facebook has doubled in the past year, and people now leave 2.5 billion comments on Pages every month.

More communication controls for Page owners
“This summer we rolled out a new feature that helps people identify Pages that are very responsive to messages.

“Because a business’s response time is central to the quality of their customer service, we set a high standard for the feature by adding the “Very responsive to messages” indicator only to Pages where 90% of messages were responded to within five minutes. Now we’re offering new controls and more responsiveness levels, so a wider range of businesses can encourage people to reach out to them through private messages.

“Starting this month all Pages can set the average time it takes for them to reply to messages. Admins can choose to show that they respond either “within minutes,” “within an hour,” “within hours” or “within a day.” Average response times for Pages are calculated for each Page automatically and the response time shown on the Page defaults to their average response time, but admins can now control what response time shows publicly on their Page. So even if a Page typically responds to messages within an hour, they can can set their visible response time to within a day and set customer expectations accordingly. This updated feature gives Page admins more control and flexibility to use their Page as a communication channel,” Facebook said in an email to Nigeria CommunicationsWeek.

Availability
The tech giant said that all of the new Page communications features are starting to roll out globally now and will be available to every Page in the coming months.

As mobile device usage continues to push people to communicate with businesses in real time, businesses need tools to manage communication efficiently.

These new features help admins build and a manage a convenient, personal and scalable communication channel for customers, so businesses can connect with people easily and focus on growing their business.

 


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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E-Business

Nigeria @ Risks Losing Digital Control- NiRA

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Nigeria is at risks losing digital control of its cyberspace following the alarming surge in cyberattacks in the country.

Nigeria @ Risks Losing Digital Control- NiRA

The surge show a dangerous shift from opportunistic cybercrime, facing approximately 4,710 threats weekly and ranking as a top target for cybercriminals in Africa.

Nigeria Internet Registration Association (NiRA) recently warned that the trend weakens the country’s control over its digital identity and limits economic gains from its expanding online ecosystem.

Speaking at the .ng Media Advocacy and Capacity Building Initiative for the Nigerian Information Technology Reporters Association (NITRA), organised by NiRA in Lagos, Adesola Akinsanya, president, NiRA, questioned who truly owns Nigeria’s digital presence, stressing that the answer lies in deliberate choices regarding domain name adoption and the narratives shaping the country’s digital ecosystem.

He likened the widespread adoption of foreign domains to building assets on land owned by others, where control, legal authority, and economic benefits ultimately reside outside the country.

According to him, many Nigerian businesses operating on domains such as .com are effectively anchoring their digital operations on infrastructure beyond national control.

Industry stakeholders at the event noted that while Nigeria’s digital economy continues to expand driven by increasing internet penetration and a vibrant tech ecosystem a significant portion of the value generated is lost through payments tied to foreign domain registration and hosting services.

Seyi Onasanya, chief operating officer, NiRA,  described domain names as “digital real estate,” emphasizing their role as a foundational layer of the modern economy.

She stated that countries that prioritise local domain systems are better positioned to retain value, strengthen trust, and enhance digital competitiveness.

Onasanya added that although country-code domains account for nearly 40 percent of global domain registrations, Nigeria still records relatively low adoption of its .ng domain despite its large population and millions of small and medium enterprises.

Experts at the forum warned that dependence on foreign domains contributes to capital flight, weakens national branding, and exposes businesses to external regulatory risks.

They stressed that every domain name represents a potential economic asset linked to transactions, jobs, and overall GDP growth.

Beyond economic implications, speakers highlighted trust and security as critical issues.

Ridwan Badmus, legal and cybersecurity expert, noted that Nigeria’s regulatory framework is evolving to support a more secure digital environment, including policies encouraging government institutions to adopt local domains and hosting services.

He explained that the .ng domain benefits from enhanced security features such as DNS Security Extensions (DNSSEC) and improved monitoring systems, which strengthen resilience against cyber threats.

 


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CIBN Allegedly Hit by 250GB Data Breach

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Chartered Institute of Bankers of Nigeria (CIBN), the country’s apex professional body for bankers, is reportedly at the centre of a major cybersecurity incident following claims that its internal database estimated at about 250GB has been compromised and leaked online by an unidentified threat actor, according to the Guardian.

CIBN Allegedly Hit by 250GB Data Breach

The alleged breach, which surfaced recently on underground cybercrime forums, is said to involve a wide range of sensitive institutional and personal data belonging to members of the banking profession.

According to preliminary assessments of sample files circulating online, the exposed information reportedly includes full names, email addresses, phone numbers, residential and business addresses, membership records, scanned identification documents, certificates, and even internal source codes linked to digital systems.

While the authenticity of the full dataset has not been independently verified, cybersecurity observers note that the scale of the alleged leak is consistent with a growing pattern of attacks targeting financial institutions and professional bodies across Nigeria’s banking ecosystem.

Chartered Institute of Bankers of Nigeria, established in the early 1960s and chartered to regulate banking professionalism in the country, plays a central role in setting ethical and educational standards for bankers nationwide.

It counts major financial institutions, including the Central Bank of Nigeria and commercial banks, among its corporate members.

In recent years, the institute has itself acknowledged rising cyber risks affecting the financial sector, warning that banks and related institutions face increasing exposure to digital attacks, including website hijacking, ransomware threats, and data breaches targeting sensitive financial information.

This latest allegation adds to a series of reported cyber incidents involving Nigerian financial institutions, where attackers have increasingly focused on exploiting personal data for identity theft and phishing schemes.

Cybersecurity analysts say Nigeria has witnessed a broader surge in data breaches across banking, telecoms, and government systems, with millions of records reportedly circulating on the dark web in recent years.

The alleged CIBN breach, if confirmed, would further highlight vulnerabilities in institutional data protection frameworks and the growing sophistication of cybercriminal operations targeting financial ecosystems.

However, CIBN has not issued an official confirmation or denial regarding the alleged breach.

But, the need for immediate forensic investigation, member notification protocols, and a comprehensive audit of the institute’s digital infrastructure cannot be overlooked.

Authorities and data protection regulators are also expected to assess the claims as part of broader efforts to curb escalating cyber threats within Nigeria’s financial services sector.


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Kaspersky MDR Introduces Major Updates, Strengthening Detection and Investigation Capabilities

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Kaspersky Managed Detection and Response now offers enhanced automation and incident management features, introduces a new offering for industrial and embedded systems, and delivers an improved customer experience. These advancements bolster security and enable a faster, more efficient response to threats.

Kaspersky MDR is adopted by organisations across a vast range of industries worldwide. In 2025, the solution detected up to three high-severity incidents driven by human activity daily, reducing response time by approximately 22% compared to the previous year.

This result, highlighted in a Global Report by Kaspersky Security Services, reflects enhanced efficiency driven by advanced automation, increased detection rules and the continuously perfected and dedicated expertise of Kaspersky’s specialists.

Keeping in mind that threats are becoming increasingly sophisticated and challenging to detect, Kaspersky recognises that solutions must be continuously refined. This principle is also applied to Kaspersky MDR, which is now being enhanced through a series of important updates designed to improve its value and deliver a better experience for customers.

New MDR offering for embedded and industrial systems

Kaspersky Embedded Systems Security 4.0 (KESS) and KICS for Nodes 4.5 now features a unified MDR agent. For embedded environments, this integrated approach simplifies onboarding and enhances manageability, enabling faster and more dependable MDR deployment. In industrial settings, it decreases operational complexity, strengthens resilience, and streamlines ongoing maintenance.

Enhanced detection and investigation capabilities

Kaspersky MDR now benefits from enhanced container telemetry provided by Kaspersky Endpoint Security for Linux 12.4. This advancement significantly improves visibility into containerised environments, boosts threat detection accuracy, and accelerates the identification of risks within container infrastructures.

Kaspersky MDR now also supports automated file transfers upon analyst request through Kaspersky Anti Targeted Attack 8.0 and Kaspersky Next EDR Expert 8.0. With advanced MDR integration enabled, relevant files are shared automatically, eliminating manual end-user actions. This streamlines collaboration, accelerates incident investigations, and enables faster responses to targeted attacks.

MDR incidents can now be escalated directly from the MDR portal to the Kaspersky Global Emergency Response Team for comprehensive investigation and response. This capability ensures end-to-end management of complex cyberattacks, from the initial response and evidence collection to identifying the primary attack vector and developing an effective mitigation plan.

MDR incidents can now be automatically exported to Kaspersky SIEM 4.0 for advanced analysis and correlation with other security events. This enhancement expands investigative capabilities while maintaining MDR as the central hub for incident management and response.

Enhanced accessibility and customer experience

A one-click incident escalation from Kaspersky Next EDR Expert to MDR is now available, empowering customers with greater control over incident management and ensuring rapid access to expert analysis and response guidance.

Kaspersky MDR now also provides enriched incident notifications via Telegram that allow real-time updates with priority levels, affected assets, tailored recommendations, and direct links to incidents, enabling customers to access vital information instantly without the need to log into the portal.

Furthermore, the MDR portal has been fully optimised for mobile devices and tablets, offering comprehensive access to all core functionalities. These improvements collectively allow customers to monitor incidents and manage their MDR services anytime and anywhere, thereby significantly increasing responsiveness and operational agility.

“At Kaspersky, we are committed to continuously enhancing our MDR to stay ahead of evolving cyber threats and protect organisations worldwide from all industries, 24/7. These latest updates bring extended integrations with the Kaspersky product portfolio, smarter automation and new features that enable quicker and even more precise responses – all to improve user experience because in today’s threat landscape, agility and precision are more critical than ever,” comments Renat Turianov, Kaspersky MDR Product Owner at Kaspersky.


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