Connect with us

General News

Etihad Airways Partners Cognizant to Reimagine Digital Guest Experience

Published

on

(L-r): John Burgin, head of Cognizant Digital Works, APAC and Middle East and Peter Baumgartner, Etihad Airways’ chief commercial officer; celebrate the signing of the strategic agreement between Etihad Airways and Cognizant.
Kindly share this post

Etihad Airways, the national airline of the United Arab Emirates, and Cognizant, a leading provider of information technology, consulting, and business process outsourcing services, on Tuesday announced a strategic agreement to drive digital transformation across the airline and its equity partners.

Under the three-year, multi-million dollar deal, Cognizant will help Etihad Airways define its digital strategy and reimagine the guest experience along a guest’s travel journey across the group.

By bringing together its digital strategy, technology, industry and experiential design expertise, Cognizant will conduct a comprehensive study of Etihad Airways’ current business and technology footprint to outline and operationalise a best-in-class digital ecosystem, enabling multi-channel distribution, customer persona segmentation and personalised marketing techniques.

Through data and customer insights, Cognizant will enable Etihad Airways, and subsequently its equity partners, to better understand the needs of their guests.

Combining this research with streamlined best practices, processes and technology, the airline will provide guests with customised offerings, tailored travel solutions, and enhanced experiences throughout their journey based on their loyalty status and personal preferences such as product and service features, preferred seating, meal choices, holiday destinations and more.

For the airline, this means unlocking new revenue streams, enhancing its brand and building new commercial models.

Peter Baumgartner, Etihad Airways’ chief commercial officer, said: “Our guests are increasingly turning to digital channels to connect with us, and therefore we recognise the importance of delivering a personalised and seamless guest experience across all touch-points. Our partnership with Cognizant will help us define a superior digital experience roadmap that enhances the customer journey from planning to booking, in the airport and on the plane, and improve guest loyalty by attracting and engaging with guests in new and innovative ways. The scope includes digital tools and data insights for our customer-facing staff to further enhance their ability to provide a more customised and personalised service to our guests.”

Robert Webb, Etihad Airways’ chief information and technology officer, said: “This partnership is core to our technology and innovation strategy, which will empower us and our equity partners to redefine an exceptional digital guest experience that matches our remarkable inflight and on-ground experience. We chose Cognizant because of its leadership in digital transformation programmes, deep travel and hospitality industry experience, and long-term partnerships with digital technology leaders.”

Also speaking, Francisco D’Souza, chief executive officer, Cognizant, said: “We are pleased to partner with Etihad Airways to create a world-class airline guest experience by harnessing the power of digital technologies. For Cognizant, ‘digital’ means the ability to connect technology, data science, devices, design, and business strategy to transform processes and experiences. This engagement marks the coming together of two pioneering organisations whose growth strategy is underpinned by digital innovation.

“The Cognizant Digital Works team looks forward to helping Etihad Airways and its equity partners deliver control, simplicity and transparency to the modern connected traveller. The digital initiative will further strengthen Etihad Airways’ leadership position as a premium brand known for high-touch customer service.”

As part of the engagement, Cognizant will manage Etihad Airways’ existing web applications and portals and integrate them into the new digital platform.

A new Digital Centre of Excellence will be established to drive innovation with the airline’s key technology partners.

 

 


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

General News

Pawnith Appoints Martina Ogbebor as Managing Director to Lead Strategic Launch into Nigeria’s Fintech Ecosystem

Published

on

Kindly share this post

The Board of Directors of Pawnith Limited has announced the appointment of Martina Ogbebor as Managing Director and Chief Executive Officer. The appointment coincides with the official launch of Pawnith as a sophisticated new entrant in Nigeria’s financial services and alternative investment landscape.

Pawnith Limited is a technology-enabled financial services platform established to address critical gaps in access to capital by delivering transparent, dignified, and scalable financing solutions.

The Board confirmed that Ms. Ogbebor’s appointment is central to a long-term strategy that combines the operational rigor of traditional finance with the speed, efficiency, and innovation of modern fintech.

Ms. Ogbebor brings over 15 years of senior leadership experience across the telecommunications and digital infrastructure sectors, where she has led brand transformations and nationwide revenue growth initiatives.

Her appointment signals Pawnith’s intent to build a high-trust financial institution anchored on strong governance, regulatory discipline, and long-term value creation.

“The Board is confident that Martina’s experience in building high-trust, regulated brands positions her uniquely to lead Pawnith at this critical stage,” said the Chairman of the Board.

“Her mandate is clear: to establish a disciplined capital platform that delivers rapid access to funding while upholding the highest standards of ethics, risk management, and corporate governance.”

Under Ms. Ogbebor’s leadership, Pawnith is launching a multi-segment capital model designed to evolve into a comprehensive financial services and alternative investment ecosystem.

The company’s initial portfolio spans personal credit solutions, offering short- to medium-term loans for salaried professionals with transparent pricing and rapid disbursement, alongside SME and business lending focused on working capital and growth financing to help entrepreneurs stabilise cash flow and scale operations.

The portfolio also includes asset-backed lending, providing secure, collateralised facilities that support fair valuations and flexible liquidity, as well as structured lending through a forthcoming private credit arm aimed at delivering institutional-grade financing to growing enterprises.

In addition, Pawnith offers private equity investment solutions, providing strategic growth capital to select businesses and partnering with founders to drive long-term value creation, stronger governance, and operational scale.

Pawnith’s digital infrastructure prioritises speed, security, and control. The platform features secure onboarding, automated Know Your Customer (KYC) verification, and structured repayment tracking to ensure a seamless and compliant experience for both individual and corporate clients.

“Pawnith is being built as a disciplined financial platform—one that customers, partners, and regulators can trust,” the Board added. “We are not a quick-win lender; we are building a cornerstone institution for Nigeria’s evolving credit and investment market.”

 


Kindly share this post
Continue Reading

General News

PalmPay Deepens Its Long-Term Commitment in Nigeria with New Office @ Yaba

Published

on

Kindly share this post

PalmPay has opened a new office at 33 Old Yaba Road, Lagos, reinforcing its commitment to innovation, customer service, and operational growth in Nigeria.

The new office represents a continued investment in PalmPay’s people, operations, and infrastructure, supporting the company’s ability to deliver reliable financial services at scale. Designed to accommodate PalmPay’s growing team, the workspace enables closer cross-functional collaboration while strengthening service delivery nationwide. Located in Yaba, one of Lagos’s most established commercial and technology corridors, the office further anchors PalmPay within Nigeria’s innovation and financial ecosystem.

Speaking at the office launch, Managing Director Chika Nwosu highlighted that the new workspace reflects PalmPay’s long-term vision and dedication to excellence. “This new office represents an important step in our growth journey and our commitment to building secure, reliable, and inclusive financial solutions for our users,” he said.

The launch event was attended by PalmPay’s leadership team, employees and customers, who toured the facility and marked the company’s continued growth and progress.

With the opening of its office at 33 Old Yaba Road, PalmPay continues to strengthen its presence in Nigeria and reaffirm its mission to drive financial inclusion through innovative digital solutions.

PalmPay is a leading digital banking platform driving financial inclusion and economic empowerment in underserved emerging markets. Through its secure, user-friendly, and inclusive suite of financial services, PalmPay empowers individuals and businesses with tools to manage and grow their money.

PalmPay offers a comprehensive range of products, including mobile payments, savings, and micro-insurance via its app and mobile money agent network.

Since launching in Nigeria in 2019 under a Mobile Money Operator license, the platform has grown to over 35 million app users and processes up to 15 million transactions daily. PalmPay has operations in Nigeria, Ghana, Tanzania, and Bangladesh.


Kindly share this post
Continue Reading

General News

NAHCO Signs New Ground Handling Deals

Published

on

Kindly share this post

The Nigerian Aviation Handling Company Plc has announced the signing of a chain of contracts with major airlines for the provision of total handling solutions.

In a statement on Tuesday, the company announced the signing of contract renewals with Air France, KLM and Virgin Atlantic, as well as the African operator, RwandAir.

NAHCO also signed fresh contracts with United Nigeria – Regional, Bellagio and Malaikair.

According to the statement, the contracts with Air France and KLM are for three years and will run till 2028, respectively. The duration of the contract with Virgin Atlantic was also put at three years.

The duration for the RwandAir contract is for three years, effective 1 October 2025.

The statement read, “The new contract with United – Regional would be for a period of five years, effective from 1 August 2025. For Bellagio and Malaikair, the contracts are for three and five years, respectively.

“Bellagio Air, Nigeria’s rising star in aviation, is redefining air travel with a blend of luxury, efficiency, and reliability. Headquartered in the vibrant city of Ikeja, Lagos, Bellagio Air is committed to providing world-class service across key domestic and regional routes.”

The Group Executive Director, Commercial and Business Development, NAHCO Plc, Saheed Lasisi, who expressed his delight with the new contracts, said NAHCO is already ready to exceed customers’ expectations.

According to Lasisi, NAHCO’s more than 46 years of unblemished excellent service delivery puts it heads and shoulders above any other service provider in the industry.

“This is what we have been doing for almost half of a century. We will continue to delight our customers and make our stakeholders happy by exceeding expectations in all aspects of our service offerings. We are always willing and ready to do more,” Lasisi added.

The Group Managing Director/Chief Executive Officer, NAHCO Plc, Olumuyiwa Olumekun, added that with the new fleet of equipment the company is deploying, service delivery will only be better.

 


Kindly share this post
Continue Reading

Trending