Telecom
CPC Seeks Compensation from Telcos over Poor QoS

Consumer Protection Council (CPC) has requested the Nigerian Communications Commission (NCC) to draw out a special compensation plan for telecoms subscribers for the continued poor service quality by mobile phone networks in the country.
Mrs. Dupe Atoki, CPC’s director general, warned that the continuing consumer rights abuses by the operators had reached “intolerable” pitch.
Atoki, who spoke in Abuja during a courtesy visit to Prof. Umar Garba Danbatta, executive vice chairman of NCC, outlined the violations of consumer rights by the mobile network operators to include poor quality of service-especially high rate of drop calls and unsolicited text messages, even at odd hours.
Other infractions include unauthorised conscription of consumers into some telecom services or packages, especially caller tunes, without easy opting out options.
She said the identified breaches required “immediate regulatory attention”.
According to her, other concerns bothered on the disruption of internet service without prior notice to consumers; lack of compensation for down times; unfavourable data roll-over terms; and non-provision of detailed billing information on used data.
Other are the unfavourable customer care centres; ineffective customer care lines; and non-transparent sales promotion terms and conditions.
Atoki further stressed need to step up collaboration between the two agencies to address some of the consumers’ concerns, noting that despite NCC directives on unsolicited SMS, operators still indulged in the practice of sending these messages at odd hours, thereby infringing on the rights of individuals for a decent rest.
She said: “There should be a compensation policy put in place, where in if you have been short-changed for 10 seconds, you get your money back. And if that can be cumulative, in a month, or in a quarter, that amount of money that has consistently being short-changed can be calculated and reemitted to the consumer whether at the equivalent in cash or in airtime.”
Continuing, she said: “We are not unmindful of the challenges that operators put out as being responsible for poor service, some of which are vandalism of equipment, double taxation or even cost of laying cables.
“But for us, our concern is that, if we pay for these services, as long as you are in business and declaring profit, it is not in the interest of consumers to be faced with poor quality of service. If the challenges in the operating system environment still enable the operators to be in business and to make profit, then they are not fundamental enough to justify poor quality.”
Atoki explained that the purpose of the Council’s visit was to intimate the NCC’s boss of her organisation’s imminent full-scale investigation into the telecom sector, noting that a strengthened relationship would enhance the protection of telecom subscribers in the country.
Responding, Danbata, said the poor telecom service being experienced by subscribers were due to two major factors, categorised as technical and non-technical.
He said while the commission has the expertise to address the technical issues, the non-technical aspects regarding paucity of supporting infrastructure, could only be addressed by the three tiers of government.
However, on the CPC planned intervention in the telecoms sector, the NCC Vice Chairman cautioned the Council to exercise some restraint in embarking on such an assignment, stressing that only the NCC could determine parameters for drop calls.
Danbata said: “You have touched on very important subject that the commission is striving very hard to ensure improvement on and that is the quality of service. In wanting to conduct your investigation, you will seriously be handicapped because of the way we measure quality of service here.”
He said: “This is one of the regulatory things we do and we have established expertise doing this over the years to the extent that regulators over the continent of Africa come here in order to bring to bear the best practice that we have here in regulating their own sector.
“You spoke about drop calls, I think the parameters that characterise quality of service are divided into two. One is made of technical parameters which only NCC have the capacity to measure, appraise and give directive to operators to improve in the event these parameters fall below stipulated level. I hardly don’t see any role CPC can play in the determination of these parameters.”
Telecom
Oyedele Dismisses Claims Bank Accounts Without TIN Will Be Frozen

Taiwo Oyedele, Chairman of the Presidential Committee on Fiscal Policy and Tax Reforms, has dismissed reports that bank accounts not linked to a Tax Identification Number (TIN) will be frozen or automatically debited from January 1, 2026.

Taiwo Oyedele
Oyedele described the claims as false and misleading, warning Nigerians against panic over misinformation surrounding recent tax and financial reforms.
In a post on his X handle Tuesday morning, he wrote: “Don’t let anyone manipulate you. Your bank account is safe. Misinformation makes you panic and fear a reform that is designed to help you.
“When they tell you that your account will be frozen or automatically debited from January 2026, ask them for the evidence in the new law. Be wise.”
He stressed that no provision in the new tax laws authorises the freezing of bank accounts, adding that the rumours are part of widespread misrepresentation of the reforms.
The committee chairman reiterated that the reforms are intended to simplify Nigeria’s tax system and ease the burden on ordinary citizens, not to impose punitive measures on bank customers.
Telecom
Amazon Blocks 1,800 North Koreans From Job Applications

US tech giant, Amazon has disclosed that it blocked more than 1,800 North Koreans from applying for jobs, amid growing concerns that Pyongyang is deploying large numbers of IT workers overseas to earn and launder funds.

Amazon
In a LinkedIn post, Amazon’s Chief Security Officer, Stephen Schmidt, said North Korean nationals have been attempting to secure remote IT roles with companies around the world, particularly in the United States.
He noted that the company recorded nearly a one-third increase in such applications over the past year.
According to Schmidt, many of the applicants operate through so-called “laptop farms” — computers physically located in the US but remotely controlled from abroad.
He warned that the issue is not unique to Amazon and is likely occurring at scale across the tech industry.
He added that common red flags include incorrectly formatted phone numbers and questionable academic credentials.
The issue has previously drawn the attention of US authorities. In July, a woman in Arizona was sentenced to more than eight years in prison for running a laptop farm that helped North Korean IT workers obtain remote jobs at more than 300 US companies.
Officials said the scheme generated over $17 million in revenue for both the woman and North Korea.
Last year, South Korea’s intelligence agency also warned that North Korean operatives were using LinkedIn to pose as recruiters, approaching South Koreans working at defence companies in an attempt to steal sensitive technological information.
“North Korea is actively training cyber personnel and infiltrating key locations worldwide,” Hong Min, an analyst at the Korea Institute for National Unification, told AFP.
He added that, given Amazon’s business model, the motivation behind such operations is largely economic, with a high likelihood of attempts to steal financial assets.
North Korea’s cyber warfare programme dates back to at least the mid-1990s and has since expanded into a cyber unit of about 6,000 personnel known as Bureau 121, according to a 2020 US military report.
In November, Washington announced sanctions against eight individuals accused of being state-sponsored hackers, alleging their illicit activities were carried out to fund North Korea’s nuclear weapons programme.
The US Treasury has also accused North Korea-linked cybercriminals of stealing more than $3 billion over the past three years, primarily through cryptocurrency-related crimes.
Telecom
Treepz Launches Direct Flight Bookings to UK, Canada, UAE and 210 Global Destinations

Treepz, Africa’s leading mobility and travel technology company, has officially launched direct flight bookings on its platform, enabling customers to search, compare and book flights to more than 210 destinations worldwide, including the United Kingdom, Canada and the United Arab Emirates.

The development marks a major milestone in Treepz’s transition from a mobility provider into a fully integrated travel platform. With the new service, travelers can now complete the entire booking process — from flight search to payment — directly on the Treepz website without relying on multiple agents or third-party platforms.
Speaking on the launch, Mr. Onyeka Akumah, Chief Executive Officer and Founder of Treepz, described the initiative as a defining moment for the company and for travel access across Africa.
He said launching flight bookings to serve customers with flights to over 200 destinations was a major achievement, noting that travelers could now search for flights, enter their details, make payments with their cards, and complete bookings instantly on the platform without delays or switching between multiple websites.
The launch comes at a critical time for the African travel market. December is widely regarded as the busiest travel season on the continent, driven by holiday vacations, family reunions, weddings, festivals and end-of-year celebrations.
Millions of Africans travel locally and internationally during this period, often facing challenges with slow booking systems, unclear pricing and fragmented services.
Treepz’s new flight booking system is designed to address these challenges by offering a faster, more intuitive and reliable experience.
Customers can now search and book flight tickets directly on the Treepz website, compare prices and travel options in real time, make payments using any card option, and complete bookings faster without switching platforms.
Treepz has outlined ambitious plans for 2026, including unlocking access to over six million hotels globally, which will allow travelers to book flights and accommodation together in one seamless flow.
The company also plans to expand its car rental services into Europe and South America, further strengthening its position as a one-stop travel ecosystem.
According to Akumah, these developments will significantly reduce planning time for both leisure and corporate travelers, while giving customers more control and convenience.
Treepz has already facilitated more than six million movements across multiple cities and countries, ranging from daily commutes and corporate transportation to group travel and event logistics. With active operations across Africa and recent expansion into Canada, the company continues to grow its international footprint.
The addition of flight bookings strengthens Treepz’s ability to serve global travelers while maintaining its reputation for reliability and customer-focused service.
By integrating flights, accommodation, ground transportation and experiences into one platform, Treepz is positioning itself as more than a mobility provider.
The company is evolving into a comprehensive travel solution designed for modern travelers who value speed, clarity and convenience.
Industry analysts say the move could redefine travel access across Africa, particularly during peak seasons when demand for efficient booking systems is highest.
With this launch, Treepz has taken a bold step toward building a unified, tech-driven travel ecosystem that connects Africa to the world.
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